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Redgate Monitor vs ServiceNow IT Operations Management comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Redgate Monitor
Ranking in IT Infrastructure Monitoring
47th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
3
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
15th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (3rd), Cloud Management (14th), AIOps (4th)
 

Mindshare comparison

As of October 2026, in the IT Infrastructure Monitoring category, the mindshare of Redgate Monitor is 0.5%, up from 0.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.1%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.1%
Redgate Monitor0.5%
Other98.4%
IT Infrastructure Monitoring
 

Featured Reviews

Micah Richards - PeerSpot reviewer
Senior Software Engineer at Unisys
Centralized monitoring has reduced outages and enables faster diagnosis across all database servers
The best features Redgate Monitor offers include detailed resource monitoring, instant alerts, and easy customization. A user can quickly see how your server is performing and which queries are taking the longest. The instant alerts and customizable options help since it is a multiple-platform database observability for the entire estate. I use this to optimize performance, ensure security, and mitigate potential risks with fast, deep-dive analysis and intelligent alerting. I love Redgate Monitor because it helps manage an entire database estate from a single pane of glass. Redgate Monitor has positively impacted my organization by creating database observability to proactively mitigate potential risks with instant problem diagnosis and customizable alerting. It accelerates daily database maintenance by automating time-consuming manual tasks, such as identifying long-running queries or tracking blocked processes, which frees up time to proactively improve the performance and security of servers. I have seen time savings from twenty percent to forty-five percent. It also helps to minimize downtime.
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Redgate Monitor has impacted our organization positively by helping us simplify day-to-day tasks and realize a feeling of security."
"Redgate Monitor has positively impacted my organization by creating database observability to proactively mitigate potential risks with instant problem diagnosis and customizable alerting."
"Overall, I truly love Redgate Monitor and would recommend it to anyone in database administration, but I also recognize that improvements and upgrades, especially concerning its AI features, are essential for ongoing development."
"The solution is easy to use and has great orchestration and automation capabilities."
"The main and best thing about ServiceNow IT Operations Management is that it helps to organize user management tickets in an organized form."
"It helps streamline management and processes."
"ServiceNow IT Operations Management's biggest plus point is that it is a platform, and they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"ServiceNow IT Operations Management pays for itself because of how flexible it is, and it's a very strong tool."
"With this solution, operational costs will be reduced, your maintenance cost will be reduced when you use the item model, you will deliver a fast solution to the customers, and if something happens on the server-side or router-side, it will be immediately caught."
"It is a very stable solution."
 

Cons

"Regarding pricing, setup cost, and licensing, I must say I don't favor the subscription model, and the price is somewhat higher."
"For improvement, I think Redgate Monitor's alert customization depth could be enhanced; I would appreciate more granular control over notification rules such as user permissions and alert grouping, as well as attention towards resource usage since Redgate Monitor can be resource-intensive."
"It is a bit expensive for MSPs to use for their day-to-day monitoring."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"There are times the application has some performance issue, but it could be because of our network. There should be something done to resolve this."
"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."
"The out-of-the-box reporting feature has room for the improvement, it can be make more user friendly as other tools."
"I advise others not to customize a lot while using the solution."
"It should have better integrations with other solutions."
"In providing for customers, I think that the cost of ServiceNow is quite high."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
 

Pricing and Cost Advice

Information not available
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"It has different subscription models."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"There are additional costs, you have to pay more for everything."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Comms Service Provider
14%
Manufacturing Company
10%
Construction Company
9%
Manufacturing Company
12%
Financial Services Firm
10%
Computer Software Company
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

What is your experience regarding pricing and costs for Redgate Monitor?
Regarding my experience with pricing, setup cost, and licensing, I consider it a fair amount; my peers also feel that it falls within a comfortable range.
What needs improvement with Redgate Monitor?
For improvement, I think Redgate Monitor's alert customization depth could be enhanced; I would appreciate more granular control over notification rules such as user permissions and alert grouping,...
What is your primary use case for Redgate Monitor?
I mainly use Redgate Monitor for day-to-day activity, including tasks like backup, performance tuning, and slow-running queries, and it has been very helpful for me for various purposes such as ale...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

1. Microsoft 2. Amazon 3. Google 4. Facebook 5. Apple 6. IBM 7. Oracle 8. SAP 9. Cisco 10. Intel 11. Adobe 12. Salesforce 13. Netflix 14. Twitter 15. LinkedIn 16. Uber 17. Airbnb 18. Spotify 19. Dropbox 20. Pinterest 21. Snapchat 22. Tesla 23. HP 24. Dell 25. Sony 26. Samsung 27. General Electric 28. Siemens 29. Volkswagen 30. BMW 31. Toyota 32. Coca-Cola
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Redgate Monitor vs. ServiceNow IT Operations Management and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.