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Redgate Monitor vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Redgate Monitor
Ranking in IT Infrastructure Monitoring
46th
Average Rating
8.6
Reviews Sentiment
7.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
10th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (1st), Cloud Management (11th), AIOps (3rd)
 

Mindshare comparison

As of July 2026, in the IT Infrastructure Monitoring category, the mindshare of Redgate Monitor is 0.4%, up from 0.1% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.1%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.1%
Redgate Monitor0.4%
Other98.5%
IT Infrastructure Monitoring
 

Featured Reviews

Micah Richards - PeerSpot reviewer
Senior Software Engineer at Unisys
Centralized monitoring has reduced outages and enables faster diagnosis across all database servers
The best features Redgate Monitor offers include detailed resource monitoring, instant alerts, and easy customization. A user can quickly see how your server is performing and which queries are taking the longest. The instant alerts and customizable options help since it is a multiple-platform database observability for the entire estate. I use this to optimize performance, ensure security, and mitigate potential risks with fast, deep-dive analysis and intelligent alerting. I love Redgate Monitor because it helps manage an entire database estate from a single pane of glass. Redgate Monitor has positively impacted my organization by creating database observability to proactively mitigate potential risks with instant problem diagnosis and customizable alerting. It accelerates daily database maintenance by automating time-consuming manual tasks, such as identifying long-running queries or tracking blocked processes, which frees up time to proactively improve the performance and security of servers. I have seen time savings from twenty percent to forty-five percent. It also helps to minimize downtime.
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Redgate Monitor has positively impacted my organization by creating database observability to proactively mitigate potential risks with instant problem diagnosis and customizable alerting."
"Redgate Monitor has impacted our organization positively by helping us simplify day-to-day tasks and realize a feeling of security."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"We use this solution primarily for event management, aggregation, correlation, and analytics, and it has moved from simple correlation to AIOps and helps us and our customers move towards AIOps."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The asset management tools are very valuable."
"ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment."
"I like the solution due to the fact that it's scalable."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
 

Cons

"It is a bit expensive for MSPs to use for their day-to-day monitoring."
"Regarding pricing, setup cost, and licensing, I must say I don't favor the subscription model, and the price is somewhat higher."
"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."
"If you are new to using the solution, you will find the setup complex."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."
"The setup and deployment could be simplified, and the pricing could improve."
"There are times the application has some performance issue, but it could be because of our network. There should be something done to resolve this."
"In providing for customers, I think that the cost of ServiceNow is quite high."
"The pricing is high."
 

Pricing and Cost Advice

Information not available
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"There are additional costs, you have to pay more for everything."
"The price of ServiceNow IT Operations Management is expensive."
"It has different subscription models."
"It is expensive. It is around 10 Euros per server per month."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"The cost of ServiceNow is much higher."
"The solution is costly compared to the products offered by its competitors."
report
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902,894 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
16%
Comms Service Provider
11%
Construction Company
11%
Manufacturing Company
10%
Manufacturing Company
12%
Financial Services Firm
11%
Computer Software Company
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

What is your experience regarding pricing and costs for Redgate Monitor?
The experience with pricing and licensing is that the licensing cost per license is affordable. The cost could be a little bit lower, especially for small and medium enterprises to use this tool.
What needs improvement with Redgate Monitor?
One of the areas that Redgate Monitor needs to improve includes providing a dedicated section of code for missing indexes. I do not think the custom metric alerting is as flexible as SQL Sentry. It...
What is your primary use case for Redgate Monitor?
With SQL Server instances at multiple physical locations and in the cloud, my main use case for Redgate Monitor is to know immediately when there are performance issues or outages. Redgate Monitor ...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

1. Microsoft 2. Amazon 3. Google 4. Facebook 5. Apple 6. IBM 7. Oracle 8. SAP 9. Cisco 10. Intel 11. Adobe 12. Salesforce 13. Netflix 14. Twitter 15. LinkedIn 16. Uber 17. Airbnb 18. Spotify 19. Dropbox 20. Pinterest 21. Snapchat 22. Tesla 23. HP 24. Dell 25. Sony 26. Samsung 27. General Electric 28. Siemens 29. Volkswagen 30. BMW 31. Toyota 32. Coca-Cola
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Redgate Monitor vs. ServiceNow IT Operations Management and other solutions. Updated: June 2026.
902,894 professionals have used our research since 2012.