Regarding analytics and dashboard functionality, it was somewhat beneficial. It provides insight into campaign metrics, showing numbers of people who were phished, clicked on links, or avoided phishing attempts. However, it doesn't provide a complete picture of insights. When running campaigns, I had to download the data from SecurityCoach and present it manually in dashboards through Power BI or Excel sheets. The data analysis and reporting aspects could be improved to provide better insights. We encountered an issue during a phishing campaign where there was downtime from SecurityCoach's end, which delayed our scheduled campaign. After contacting technical support, we learned about their status page where we could check scheduled downtimes, bug fixes, and patches. They helped us proceed with our phishing campaign once the solution was operational. The modules tested were good, though they could add advanced features. The main area for improvement remains the dashboarding capabilities. Apart from that, there aren't significant areas requiring improvement.
