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QuickBase vs Salesforce Service Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
QuickBase delivers significant financial benefits by reducing costs, increasing productivity, improving efficiency, and enhancing business visibility.
Sentiment score
6.5
Salesforce Service Cloud achieves 135% ROI by enhancing efficiency, productivity, and service business, despite implementation costs.
Salesforce Service Cloud requires significant maintenance effort to see ROI.
 

Customer Service

Sentiment score
7.8
QuickBase customer service excels in quick technical support with extensive resources, despite limited weekend support and occasional delays.
Sentiment score
5.6
Salesforce Service Cloud is praised for helpful support and community, despite some critiques on initial response and proactiveness.
Technical support is really good, and I would rate it a nine out of ten.
Salesforce directly does not give you the support, and it is through the partner that you have to go, leading to some time delays.
Unless you have premium support, assistance is restricted.
 

Scalability Issues

Sentiment score
7.7
QuickBase is highly scalable, efficiently managing growth in users and data, with strong support for expanding applications.
Sentiment score
8.1
Salesforce Service Cloud offers exceptional scalability for enterprise growth, handling increased users and transactions seamlessly across industries.
Quick Base has high potential to scale.
Salesforce Service Cloud is the most advanced in scalability, rating around nine to ten.
Nobody can compete with Salesforce Service Cloud's scalability.
 

Stability Issues

Sentiment score
7.8
QuickBase is stable with minor disruptions, rated highly by users for reliability and timely maintenance communication.
Sentiment score
7.9
Salesforce Service Cloud is highly stable, reliable, quickly resolves issues, and is positively rated across industries for dependability.
We rarely encounter stability issues with Salesforce Service Cloud, although when they occur, they cause significant disruption.
 

Room For Improvement

QuickBase requires better customization, UI, mobile experience, improved reporting, integrations, security, formulas, training, APIs, and cost management.
Salesforce Service Cloud requires improvements in email integration, UI/UX, reporting, analytics, and cost efficiency for better user experience.
The introduction of hooks would allow for easier deployment elsewhere, such as GitHub.
Configuring Flows in Salesforce Service Cloud is very difficult.
Salesforce Service Cloud should focus on simplification.
The pricing of Salesforce Service Cloud is expensive compared to other solutions like our current SAP CRM, which is much cheaper.
 

Setup Cost

Enterprise buyers appreciate QuickBase's flexible pricing, but costs rise with users; negotiating tailored solutions is advised for large enterprises.
Salesforce Service Cloud is seen as costly but negotiable, with user-based pricing offering potential ROI through strategic use.
Pricing could be cheaper.
The approximate licensing costs for Salesforce Service Cloud are around three hundred dollars a year per user.
Salesforce Service Cloud is expensive.
 

Valuable Features

QuickBase provides code-free app creation, customization, and efficient data management, enhancing operational efficiency with PaaS capabilities and API integrations.
Salesforce Service Cloud is praised for customization, integration, automation, user-friendliness, scalability, and features enhancing productivity and visibility.
One of the valuable features of Quick Base is its ability to function as a content management system without the need for SQL.
Usability is one of the strongest characteristics of Salesforce Service Cloud.
Salesforce Service Cloud improved our organization with its mobile capabilities.
Salesforce Service Cloud offers pre-built packages that are best in class.
 

Categories and Ranking

QuickBase
Average Rating
9.0
Reviews Sentiment
7.4
Number of Reviews
75
Ranking in other categories
Rapid Application Development Software (18th), Low-Code Development Platforms (14th), Employee Time Tracking Software (8th)
Salesforce Service Cloud
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
55
Ranking in other categories
CRM Customer Engagement Centers (2nd), Help Desk Software (4th), Knowledge Management Software (3rd), IT Alerting and Incident Management (6th)
 

Mindshare comparison

QuickBase and Salesforce Service Cloud aren’t in the same category and serve different purposes. QuickBase is designed for Rapid Application Development Software and holds a mindshare of 1.5%, up 1.3% compared to last year.
Salesforce Service Cloud, on the other hand, focuses on CRM Customer Engagement Centers, holds 16.6% mindshare, down 17.0% since last year.
Rapid Application Development Software
CRM Customer Engagement Centers
 

Featured Reviews

Bhavatha Ranjanni S - PeerSpot reviewer
Its extensive scope allows multiple users with diverse professional backgrounds to engage on a single platform
When learning QuickBase, I noticed a shift in its cost structure. It operated on a cost-efficient model tied to the number of users, with invoicing based on applicants. The recent changes have increased costs based on user activity, such as viewing reports or interacting with specific fields. This shift makes QuickBase more expensive to use as activity increases. Lowering these costs could potentially broaden QuickBase's user base, similar to how Microsoft PowerApps operates. The visualization in QuickBase could be enhanced. Due to cost and usage efficiency concerns, our utilization of QuickBase is limited within our company. A few individuals are currently utilizing QuickBase. We need to consider the cost-to-usage ratio and prioritize increasing adoption.
MARIA PILAR CANDA - PeerSpot reviewer
Improved customer service and post-sales support saves time
The solution could be more affordable as it's quite expensive for some organizations, particularly middle-sized companies. Additionally, finding technical talent for improving the solution is challenging. Configuring Flows in Salesforce Service Cloud is very difficult. There are very few technical people in the market capable of implementing all the flows that clients need at this moment. It's primarily a matter of talent limitation, and flow is the technical mechanism of Salesforce Service Cloud for process automation. In general, while they have the knowledge and help solve problems, finding the right person to address specific issues is very challenging.
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Computer Software Company
10%
Healthcare Company
6%
Insurance Company
6%
Financial Services Firm
14%
Manufacturing Company
10%
Performing Arts
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about QuickBase?
The most valuable feature of QuickBase is its dynamic form capabilities. These forms allow backend automation, making tasks like updating data based on specific conditions much easier.
What is your experience regarding pricing and costs for QuickBase?
Pricing could be cheaper. I rate it around a seven out of ten. Mainly larger companies use it, which influences the pricing structure.
What needs improvement with QuickBase?
The user interface of Quick Base is complex. It can be difficult to navigate, and ideally, it should be simplified to facilitate use by anyone, not just certified individuals. There is room for imp...
What is your experience regarding pricing and costs for Salesforce Service Cloud?
The approximate licensing costs for Salesforce Service Cloud are around three hundred dollars a year per user.
What needs improvement with Salesforce Service Cloud?
The solution could be more affordable as it's quite expensive for some organizations, particularly middle-sized companies. Additionally, finding technical talent for improving the solution is chall...
What is your primary use case for Salesforce Service Cloud?
We have many clients with Salesforce Service Cloud and numerous use cases. The main use is in the sales area rather than the marketing area. We utilize it for customer service and customer post-sal...
 

Also Known As

Quick Base, TSheets
Service Cloud
 

Overview

 

Sample Customers

Procter & Gamble, Tesla, Norwegian Cruise Line, Google, Metso, Agero, Kayak, PTC, Patra Corp, TomTom, Southwest Airlines, FedEx Office
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Find out what your peers are saying about Microsoft, ServiceNow, Oracle and others in Rapid Application Development Software. Updated: July 2025.
864,574 professionals have used our research since 2012.