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Pega BPM vs ServiceNow Now Platform comparison

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17,991 views|14,176 comparisons
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2,449 views|1,456 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Pega BPM and ServiceNow Now Platform based on real PeerSpot user reviews.

Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Pega BPM vs. ServiceNow Now Platform report (Updated: September 2022).
632,611 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature of Pega BPM is its architecture.""It's a good tool for workflow automation.""Application development is very rapid. A lot of code gets reused while building the applications, which is something we highly appreciate.""The workflows are the most valuable features, particularly for us, because we were attempting to automate processes by utilizing workflows to provide a hands-off comparison between the bot and the human.""Overall, the ability to integrate with multiple applications and effective case management is the most valuable.""The product helps you to build faster.""The case management functionality of this solution has been most valuable.""Pega BPM has a full suite for any enterprise. It is a process orchestration platform. It has detailed features for case management and workflows."

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"The simplicity is great.""The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned.""At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages.""The incident management has been the most useful feature for us.""The solution provides a single platform for multiple systems and software to operate from. We have found the solution to be stable The initial setup and deployment of the solution was very easy. The technical support team are very helpful, we contact them whenever we are unable to fix an issue.""ServiceNow Now Platform is quite useful, scalable, and flexible. The user interface is very good.""Now Platform's best features are collaboration, configurability, and customizability.""ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."

More ServiceNow Now Platform Pros →

Cons
"In the next release of Pega BPM, they should add more ways to do the customer interaction fields in the portals.""The initial setup takes time.""Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer.""There is a scarcity of resources who have worked with this solution before.""The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn.""Pega's technical support could be better.""The previous versions had good training documents but the updated versions need to improve the documentation.""First-time customers will find its licensing tricky. The technical support team for this solution could be faster in resolving tickets."

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"The reporting capabilities need to be improved, otherwise we need to pay for performance analytics.""The UI and mobile UI need to be improved.""The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement.""The Robotic Process Automation features are not mature enough. ServiceNow could work toward that because we can leverage RP only from this platform.""ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it.""The solution doesn't allow users to create custom tables, which would be a big improvement.""The price is a bit high and can be a bit of a barrier for some customers.""The initial setup requires a lot of customization based on the individual company's processes."

More ServiceNow Now Platform Cons →

Pricing and Cost Advice
  • "It's a user-based license where, as you scale the numbers of users, the price increases."
  • "It is cost-effective for medium enterprises. It is cheaper than ServiceNow."
  • "The solution could be less expensive according to my customers. However, I think the price of the solution is fair."
  • "We mostly have a yearly license."
  • "The price is a bit expensive."
  • "Pricing is good."
  • "The licensing model for Pega BPM needs to be improved."
  • "The licensing is on a yearly basis. Because of our special relationship, all the training certifications are free of cost. All our employees can do Pega certifications at zero cost. It is all on Pega."
  • More Pega BPM Pricing and Cost Advice →

  • "Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."
  • "The pricing of this solution is done annually and it is very expensive."
  • "ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."
  • More ServiceNow Now Platform Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Pega BPM has a full suite for any enterprise. It is a process orchestration platform. It has detailed features for case management and workflows.
    Top Answer:Licensing varies across geographical regions for us.
    Top Answer:I would like to see Pega BPM improve the user experience. The platform has a lot of restrictions.
    Top Answer:ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management.
    Top Answer:As for what can be improved, the licensing and the pricing models are confusing. At least I found it a bit confusing. There are a lot of hidden costs in all these. It's a bit costly. But as a cloud… more »
    Top Answer:Our primary use cases for ServiceNow Now Platform include use incident management, problem management, case management, and our asset management. It's not used much for the business management part of… more »
    Ranking
    Views
    17,991
    Comparisons
    14,176
    Reviews
    27
    Average Words per Review
    528
    Rating
    8.2
    Views
    2,449
    Comparisons
    1,456
    Reviews
    6
    Average Words per Review
    603
    Rating
    8.0
    Comparisons
    Also Known As
    Pegasystems, SmartBPM
    Learn More
    Pega
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    Overview

    Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.

    ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

    As a purpose-driven company, making work, work better for people guides everything we do.

    Offer
    Learn more about Pega BPM
    Learn more about ServiceNow Now Platform
    Sample Customers
    The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
    experian, beachbody, health partners
    Top Industries
    REVIEWERS
    Computer Software Company33%
    Financial Services Firm30%
    Retailer7%
    Real Estate/Law Firm7%
    VISITORS READING REVIEWS
    Financial Services Firm21%
    Computer Software Company21%
    Comms Service Provider10%
    Energy/Utilities Company6%
    REVIEWERS
    Computer Software Company43%
    Retailer29%
    Manufacturing Company14%
    Real Estate/Law Firm14%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider10%
    Financial Services Firm9%
    Government9%
    Company Size
    REVIEWERS
    Small Business9%
    Midsize Enterprise11%
    Large Enterprise80%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise11%
    Large Enterprise75%
    REVIEWERS
    Small Business12%
    Midsize Enterprise6%
    Large Enterprise82%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise14%
    Large Enterprise70%
    Buyer's Guide
    Pega BPM vs. ServiceNow Now Platform
    September 2022
    Find out what your peers are saying about Pega BPM vs. ServiceNow Now Platform and other solutions. Updated: September 2022.
    632,611 professionals have used our research since 2012.

    Pega BPM is ranked 3rd in Rapid Application Development Software with 29 reviews while ServiceNow Now Platform is ranked 14th in Rapid Application Development Software with 8 reviews. Pega BPM is rated 8.2, while ServiceNow Now Platform is rated 8.6. The top reviewer of Pega BPM writes "Excellent machine learning, automation intelligence, DevOps for larger organizations". On the other hand, the top reviewer of ServiceNow Now Platform writes "Agile and robust tool; needs some improvements". Pega BPM is most compared with Camunda Platform, ServiceNow, Appian, Microsoft Power Apps and IBM BPM, whereas ServiceNow Now Platform is most compared with Microsoft Power Apps, ServiceNow, Microsoft Azure App Service, Oracle Application Express (APEX) and Temenos Quantum. See our Pega BPM vs. ServiceNow Now Platform report.

    See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.

    We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.