We performed a comparison between Pega BPM and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The most valuable feature of Pega BPM is its architecture."
"It's a good tool for workflow automation."
"Application development is very rapid. A lot of code gets reused while building the applications, which is something we highly appreciate."
"The workflows are the most valuable features, particularly for us, because we were attempting to automate processes by utilizing workflows to provide a hands-off comparison between the bot and the human."
"Overall, the ability to integrate with multiple applications and effective case management is the most valuable."
"The product helps you to build faster."
"The case management functionality of this solution has been most valuable."
"Pega BPM has a full suite for any enterprise. It is a process orchestration platform. It has detailed features for case management and workflows."
"The simplicity is great."
"The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned."
"At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages."
"The incident management has been the most useful feature for us."
"The solution provides a single platform for multiple systems and software to operate from. We have found the solution to be stable The initial setup and deployment of the solution was very easy. The technical support team are very helpful, we contact them whenever we are unable to fix an issue."
"ServiceNow Now Platform is quite useful, scalable, and flexible. The user interface is very good."
"Now Platform's best features are collaboration, configurability, and customizability."
"ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."
"In the next release of Pega BPM, they should add more ways to do the customer interaction fields in the portals."
"The initial setup takes time."
"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."
"There is a scarcity of resources who have worked with this solution before."
"The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn."
"Pega's technical support could be better."
"The previous versions had good training documents but the updated versions need to improve the documentation."
"First-time customers will find its licensing tricky. The technical support team for this solution could be faster in resolving tickets."
"The reporting capabilities need to be improved, otherwise we need to pay for performance analytics."
"The UI and mobile UI need to be improved."
"The Robotic Process Automation features are not mature enough. ServiceNow could work toward that because we can leverage RP only from this platform."
"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it."
"The solution doesn't allow users to create custom tables, which would be a big improvement."
"The price is a bit high and can be a bit of a barrier for some customers."
"The initial setup requires a lot of customization based on the individual company's processes."
Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.
ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.
As a purpose-driven company, making work, work better for people guides everything we do.
Pega BPM is ranked 3rd in Rapid Application Development Software with 29 reviews while ServiceNow Now Platform is ranked 14th in Rapid Application Development Software with 8 reviews. Pega BPM is rated 8.2, while ServiceNow Now Platform is rated 8.6. The top reviewer of Pega BPM writes "Excellent machine learning, automation intelligence, DevOps for larger organizations". On the other hand, the top reviewer of ServiceNow Now Platform writes "Agile and robust tool; needs some improvements". Pega BPM is most compared with Camunda Platform, ServiceNow, Appian, Microsoft Power Apps and IBM BPM, whereas ServiceNow Now Platform is most compared with Microsoft Power Apps, ServiceNow, Microsoft Azure App Service, Oracle Application Express (APEX) and Temenos Quantum. See our Pega BPM vs. ServiceNow Now Platform report.
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