"The most valuable feature of Pega BPM is its architecture."
"Pega is a local platform that has evolved from a BPM perspective. This allows teams using this solution to address complexities without having deep knowledge in a specific development area."
"The ability to define processes, build reports, and get insights or analytics on data is most valuable. It is a powerful platform."
"Pricing is a little on the high side."
"Pega BPM's most valuable features are case management, integration, the convenience of using REST APIs, and the ease of changing things at the UI level."
"The robotic process automation has increased the confidence of business users."
"Case Management, as well as Workflow Automation, are Pega's most powerful capabilities."
"The best part of Pega, for me, is that they let you reuse a lot of the aspects in the product."
"The Salesforce Platform's most valuable features are everything in one place, perfect reporting, highly customizable, and easy to receive information you need."
"The keyword search helps me in finding stuff quickly. So, I don't have to click around a lot."
"The most valuable aspect of the solution is the unit coordination between sales and marketing when it comes to lead management."
"We like that the technology is very agile and flexible in the sense that there's a large partner ecosystem within Salesforce Platform. This enables us to choose from many different partners with different advantages, and all of it can be done in a plug-and-play kind of way."
"The solution is easy to use."
"There is very good documentation available and Salesforce offers good communication with its clients. It's very user-friendly and has a system that is easy to learn."
"The reporting tools are very solid."
"The queue management of the solution is its most valuable aspect."
"It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. They can also try to tailor or organize the company a bit differently and go more towards the microservice concept. I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible."
"In the next release of Pega BPM, they should add more ways to do the customer interaction fields in the portals."
"Its implementation in the public sector was a bit complex."
"Pega is claiming they're into low code but as per Gartner Magic Quadrant, Pega is not there now."
"The initial setup takes time."
"Pega BPM could improve the UI, it is poorly designed to have a good UX experience."
"The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed."
"They need to support the solution better, at this time the company does not have enough support."
"Simplification is something it needs. Every time you get the engineers involved, they make things a little too complicated. It might be more beneficial to simplify everything for quick and easy reference."
"Better flexibility in editing emails created from templates would be great, and being able to add hyperlinks in emails for scheduling meetings would allow us to automate more."
"Salesforce Platform could improve by having better integration with Microsoft Azure. For development, we use Microsoft Azure and there was proper integration between the two solutions. We had issues with the customer and they were logged into the Salesforce Platform. We did not have any good way of integrating those issues into the R&D. The R&D mainly uses Microsoft Azure."
"UI needs to be more intuitive and user friendly."
"The reporting needs improvement and the dashboard could have more components added."
"Integration needs improvement."
"Reporting could be better. Reporting is Excel-based, and it has sucked since the inception of the company. That's why I was excited about the fact of them bringing MuleSoft into the fold and Tableau."
"Salesforce Platform could improve the UI and the responsiveness of their servers. The UI needs to be made user-friendly for all users."
Pega BPM is ranked 5th in Rapid Application Development Software with 27 reviews while Salesforce Platform is ranked 3rd in Rapid Application Development Software with 50 reviews. Pega BPM is rated 8.2, while Salesforce Platform is rated 8.2. The top reviewer of Pega BPM writes "Excellent machine learning, automation intelligence, DevOps for larger organizations". On the other hand, the top reviewer of Salesforce Platform writes "Makes it easy to keep up with everything, close pending deals, and keep things organized". Pega BPM is most compared with Camunda Platform, Appian, ServiceNow, Microsoft PowerApps and SAP Signavio Process Manager, whereas Salesforce Platform is most compared with Microsoft Azure, Oracle Application Express (APEX), Microsoft PowerApps, ServiceNow and Heroku. See our Pega BPM vs. Salesforce Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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