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Pega BPM vs Salesforce Platform comparison

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17,845 views|14,123 comparisons
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11,243 views|9,806 comparisons
Featured Review
Buyer's Guide
Pega BPM vs. Salesforce Platform
July 2022
Find out what your peers are saying about Pega BPM vs. Salesforce Platform and other solutions. Updated: July 2022.
622,645 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature of Pega BPM is its architecture.""Pega is a local platform that has evolved from a BPM perspective. This allows teams using this solution to address complexities without having deep knowledge in a specific development area.""The ability to define processes, build reports, and get insights or analytics on data is most valuable. It is a powerful platform.""Pricing is a little on the high side.""Pega BPM's most valuable features are case management, integration, the convenience of using REST APIs, and the ease of changing things at the UI level.""The robotic process automation has increased the confidence of business users.""Case Management, as well as Workflow Automation, are Pega's most powerful capabilities.""The best part of Pega, for me, is that they let you reuse a lot of the aspects in the product."

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"The Salesforce Platform's most valuable features are everything in one place, perfect reporting, highly customizable, and easy to receive information you need.""The keyword search helps me in finding stuff quickly. So, I don't have to click around a lot.""The most valuable aspect of the solution is the unit coordination between sales and marketing when it comes to lead management.""We like that the technology is very agile and flexible in the sense that there's a large partner ecosystem within Salesforce Platform. This enables us to choose from many different partners with different advantages, and all of it can be done in a plug-and-play kind of way.""The solution is easy to use.""There is very good documentation available and Salesforce offers good communication with its clients. It's very user-friendly and has a system that is easy to learn.""The reporting tools are very solid.""The queue management of the solution is its most valuable aspect."

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Cons
"It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. They can also try to tailor or organize the company a bit differently and go more towards the microservice concept. I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible.""In the next release of Pega BPM, they should add more ways to do the customer interaction fields in the portals.""Its implementation in the public sector was a bit complex.""Pega is claiming they're into low code but as per Gartner Magic Quadrant, Pega is not there now.""The initial setup takes time.""Pega BPM could improve the UI, it is poorly designed to have a good UX experience.""The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed.""They need to support the solution better, at this time the company does not have enough support."

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"Simplification is something it needs. Every time you get the engineers involved, they make things a little too complicated. It might be more beneficial to simplify everything for quick and easy reference.""Better flexibility in editing emails created from templates would be great, and being able to add hyperlinks in emails for scheduling meetings would allow us to automate more.""Salesforce Platform could improve by having better integration with Microsoft Azure. For development, we use Microsoft Azure and there was proper integration between the two solutions. We had issues with the customer and they were logged into the Salesforce Platform. We did not have any good way of integrating those issues into the R&D. The R&D mainly uses Microsoft Azure.""UI needs to be more intuitive and user friendly.""The reporting needs improvement and the dashboard could have more components added.""Integration needs improvement.""Reporting could be better. Reporting is Excel-based, and it has sucked since the inception of the company. That's why I was excited about the fact of them bringing MuleSoft into the fold and Tableau.""Salesforce Platform could improve the UI and the responsiveness of their servers. The UI needs to be made user-friendly for all users."

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Pricing and Cost Advice
  • "It's a user-based license where, as you scale the numbers of users, the price increases."
  • "It is cost-effective for medium enterprises. It is cheaper than ServiceNow."
  • "The solution could be less expensive according to my customers. However, I think the price of the solution is fair."
  • "We mostly have a yearly license."
  • "The price is a bit expensive."
  • "Pricing is good."
  • "The licensing model for Pega BPM needs to be improved."
  • "The licensing is on a yearly basis. Because of our special relationship, all the training certifications are free of cost. All our employees can do Pega certifications at zero cost. It is all on Pega."
  • More Pega BPM Pricing and Cost Advice →

  • "The licensing is per user per month, which we took out a contract on a long time back. It's really an okay price for what solutions are available and for how many features and what kind of functionality you get."
  • "The solution is a bit expensive."
  • "It is expensive. Licensing is on an annual basis."
  • "It is quite expensive. Its developers come at a premium cost, which makes it expensive."
  • "It is expensive."
  • "I have heard that it is fairly priced. It offers ROI."
  • "It is very expensive. Its licensing is on a monthly basis."
  • "It is expensive."
  • More Salesforce Platform Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable feature of Pega BPM is its architecture.
    Top Answer:The licensing model from Pega BPM is too complex and is more expensive than other solutions, such as SAP. The overall price of the solution depends on the use case.
    Top Answer:Pega BPM could improve the UI, it is poorly designed to have a good UX experience.
    Top Answer: I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in… more »
    Top Answer:Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations that… more »
    Top Answer:Our primary goal in the Salesforce App Cloud is to deliver the certificates I personalize based on the information in the company’s system.
    Ranking
    Views
    17,845
    Comparisons
    14,123
    Reviews
    25
    Average Words per Review
    499
    Rating
    8.2
    Views
    11,243
    Comparisons
    9,806
    Reviews
    50
    Average Words per Review
    470
    Rating
    8.2
    Comparisons
    Also Known As
    Pegasystems, SmartBPM
    Salesforce1, Force.com, Salesforce App Cloud
    Learn More
    Overview

    Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.

    The Salesforce1 Platform brings together Force.com, Heroku, and ExactTarget into one family of cloud services all built API first to help deliver apps that connect products, users, and next generation experiences. Designed for scale and speed, it provides a fast way to build apps with open APIs, back-end services, integration tools, starter templates as well as powerful developer environments; there's no limit to what you can build.
    Offer
    Learn more about Pega BPM
    Learn more about Salesforce Platform
    Sample Customers
    The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
    ADP
    Top Industries
    REVIEWERS
    Computer Software Company33%
    Financial Services Firm30%
    Retailer7%
    Real Estate/Law Firm7%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Financial Services Firm18%
    Comms Service Provider13%
    Energy/Utilities Company6%
    REVIEWERS
    Computer Software Company32%
    Comms Service Provider10%
    Non Profit6%
    Insurance Company6%
    VISITORS READING REVIEWS
    Computer Software Company29%
    Comms Service Provider16%
    Government8%
    Financial Services Firm7%
    Company Size
    REVIEWERS
    Small Business9%
    Midsize Enterprise11%
    Large Enterprise80%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise12%
    Large Enterprise75%
    REVIEWERS
    Small Business41%
    Midsize Enterprise25%
    Large Enterprise34%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise14%
    Large Enterprise70%
    Buyer's Guide
    Pega BPM vs. Salesforce Platform
    July 2022
    Find out what your peers are saying about Pega BPM vs. Salesforce Platform and other solutions. Updated: July 2022.
    622,645 professionals have used our research since 2012.

    Pega BPM is ranked 5th in Rapid Application Development Software with 27 reviews while Salesforce Platform is ranked 3rd in Rapid Application Development Software with 50 reviews. Pega BPM is rated 8.2, while Salesforce Platform is rated 8.2. The top reviewer of Pega BPM writes "Excellent machine learning, automation intelligence, DevOps for larger organizations". On the other hand, the top reviewer of Salesforce Platform writes "Makes it easy to keep up with everything, close pending deals, and keep things organized". Pega BPM is most compared with Camunda Platform, Appian, ServiceNow, Microsoft PowerApps and SAP Signavio Process Manager, whereas Salesforce Platform is most compared with Microsoft Azure, Oracle Application Express (APEX), Microsoft PowerApps, ServiceNow and Heroku. See our Pega BPM vs. Salesforce Platform report.

    See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.

    We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.