Parallels Access vs TeamViewer Pilot comparison

Parallels and TeamViewer are both solutions in the Remote Access category. Parallels is ranked #11 with an average rating of 9.0, while TeamViewer is ranked #36. Parallels holds a 2.0% mindshare in VUS, compared to TeamViewer’s 0.4% mindshare. Additionally, 100% of Parallels users are willing to recommend the solution, compared to 100% of TeamViewer users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

Parallels Access and TeamViewer Pilot are both remote access solutions with different strengths. Users tend to be more satisfied with the features offered by TeamViewer Pilot, although Parallels Access is preferred for its cost and customer support.

Features: Parallels Access offers valuable features such as speed, reliability of remote access, and straightforward deployment. TeamViewer Pilot provides advanced augmented reality capabilities, comprehensive device compatibility, and useful remote troubleshooting tools.

Room for Improvement: Parallels Access could improve on better compatibility across various devices, more advanced remote functionalities, and an augmented reality feature. TeamViewer Pilot has room for improvement in scalability, reduced latency, and occasional connection issue resolution.

Ease of Deployment and Customer Service: Parallels Access is favored for its straightforward deployment process and responsive customer support. TeamViewer Pilot, while requiring more initial setup, still garners positive feedback for its customer service capabilities.

Pricing and ROI: Parallels Access offers cost-effective pricing options and a solid return on investment. TeamViewer Pilot, although more expensive, is considered worth the price due to its robust features and capabilities, with users finding its higher costs justified by its comprehensive toolset.

To learn more, read our detailed Parallels Access vs. TeamViewer Pilot Report (Updated: July 2025).

Buyer's Guide

Parallels Access vs. TeamViewer Pilot

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of August 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.2% compared to the previous year. The mindshare of Parallels Access is 2.0%, down from 2.9% compared to the previous year. The mindshare of TeamViewer Pilot is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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Binish Parikh

Vice President at ARK Infosolutions Pvt Ltd

Easy-to-deploy and good for small as well as large setups

There is room for improvement in the pricing policy. The price point is pretty aggressive. Since it is not very resource hungry, it doesn't require dedicated servers like high-end solutions do, so it's easier for customers to integrate it into their own solutions. In future releases, maybe more support for Macs and Unix so that customers with setups on those platforms can also benefit from the solutions.

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reviewer1651011

Software Consultant at Hexagon AB

Good tech support

The location markings can appear incorrectly. If the customer shows his location on camera, on our machinery, but then moves it to another location and, subsequently, back to the original one, the location markings will appear incorrectly. We are talking about the augmented reality features. While I recommend the solution, the customer may face difficulties with screen sharing, such as occurs with our customers when it comes to working in an infrastructured area like a factory. We regularly get confused, as we also provide remote technical support. The initial setup is complex.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ease of applying security policies to applications we deploy is the most valuable feature of Microsoft Intune."

"The key benefit of Intune is its integration with the Microsoft ecosystem."

"The best feature is that we don't need to worry about downtime. We don't need to worry about the network connections of our office or the virtual private network. Everything is being done through the internet. Using Intune Autopilot, we can configure and deploy everything to the devices."

"Intune's integration with Defender and other security solutions is valuable because it offers a view into different security vulnerabilities and enables us to secure them more effectively."

"I would rate the stability of Microsoft Intune nine out of ten."

"The security posture is very good. It's very customizable."

"Overall, the stability is good."

"The most valuable features in Microsoft Intune for me are application deployment, Defender deployment, and asset management."

More Microsoft Intune pros

"Parallels Access has flexible licensing policies, which is beneficial for customers who have intermittent usage or users who are on and off the system."

"It's great that the total deployment can happen completely remotely."

"We don't have problems with stability. Everything is good."

"It's got a very easy-to-use interface."

"Parallels Access gives me full access and control of the computer, and I can do anything I want remotely."

"It's easy enough to use."

"Technical support has good responsiveness."

Cons

"Intune's third-party patch management could be better. It should be easier for the average system admin to keep non-Microsoft applications updated."

"The security features should be improved."

"An area for improvement is the absence of seamless integration, particularly with external dashboards."

"In Microsoft Intune, there is significant slowness, and there needs to be more logs when we deploy software, parameters, or scripts to troubleshoot problems and errors in the interface, workstations, and Android devices."

"The mobile management is good for iPhone and iPad, but the Apple Mac management needs improvement. That is probably because Microsoft does not have low-level access to Apple Mac hardware. If you are doing basic things, it is okay, but if you want to image Apple Macs and do things like that, then Jamf is much better."

"Microsoft Intune lacks live location tracking capabilities."

"I would like to see better integration with Microsoft. There are a few things I can still do with Jamf that I am unable to do with Intune yet."

"Intune endpoint analytics can be challenging."

More Microsoft Intune cons

"They could improve the reporting."

"When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work."

"The solution may not scale well for enterprises."

"One challenge we do notice is that the application is limited to Windows servers only. If a customer has a Linux server, things get complicated. They should open it up a bit to be more compatible with different types of servers."

"There is room for improvement in the pricing policy. The price point is pretty aggressive."

"The location markings can appear incorrectly."

"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."

Pricing and Cost Advice

"There are licenses required for this solution. We enable licenses on the devices we need to manage."

"There is a license needed to use the solution and we are on an annual license."

"The overall pricing of Microsoft Intune is good for companies that have big IT budgets, 3,000 or more users and devices."

"With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs."

"The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer."

"We don't pay for Intune because it is bundled with the premium subscription to Office 365. It includes Intune and Defender. I don't have to buy two extra products to manage my enterprise."

"The product is relatively pricey, but considering its benefits, I'd say it's fair. The benefits outweigh the expensive licensing fees, especially for large organizations, but medium-sized and smaller businesses may be unable to afford it."

"The pricing is good because customers are not complaining about it."

More Microsoft Intune pricing and cost advice

"The licensing costs are about $100 per user."

"We pay for the licensing monthly."

"It is not an expensive product."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

10%

Manufacturing Company

Government

University

14%

Computer Software Company

10%

Comms Service Provider

Healthcare Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about Parallels Access?

Parallels Access gives me full access and control of the computer, and I can do anything I want remotely.

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What needs improvement with Parallels Access?

When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't ...

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What is your primary use case for Parallels Access?

Parallels Access is an amazing product and a total game changer. The solution allows me to access and operate my comp...

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Product Reports

Buyer's Guide

Microsoft Intune

August 2025

Download Microsoft Intune product report

Buyer's Guide

Remote Access

August 2025

Download Parallels Access product report

Buyer's Guide

Remote Access

August 2025

Download TeamViewer Pilot product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Parallels Access provides an efficient solution for remote computer access, catering to organizations seeking hardware resource conservation and centralized management. Enhanced productivity is achieved through seamless connectivity, particularly beneficial for CAD and ERP application remote access.

Utilized by businesses and academic institutions, Parallels Access offers robust remote access capabilities. The platform's publishing features enable application use without VPN, delivering high stability and usability for desktop mobile publishing. It supports Virtual Desktop Infrastructure, making it valuable for those needing remote control of computers via devices such as iPads and enhancing productivity for those unable to access their devices directly. System integrators and channel partners align with companies to provide comprehensive technical support for users requiring remote connectivity.

What are Parallels Access's features?

Ease of Use: Simplifies remote deployment and access.
Publishing Features: Access applications without needing a VPN.
Scalability: Start with 15 users and grow as needed.
Remote Control: Offers full computer access for users with physical limitations.

What benefits does Parallels Access offer?

Enhanced Productivity: Increased access for productive use away from physical device locations.
Resource Management: Optimal utilization of hardware resources.
Convenient Access: Stable and reliable functionality for direct application use.
Improved Collaboration: Technical support partnerships ensure smooth operations.

Parallels Access is implemented across industries like automotive and education, emphasizing remote access to specialized applications such as CAD. Due to its ease of use, it supports centralized management for businesses working with ERP systems. Challenges include improving compatibility with Linux, Macs, and Unix servers, tackling aggressive pricing, addressing scaling issues, and enhancing reporting for user satisfaction.

Parallels

TeamViewer Pilot is a remote assistance solution powered by augmented reality that enables you to connect to your support requesters and see what their smartphone camera live streams to your computer or mobile device while allowing you to draw, add text, or tag real-world objects with 3D markers for reference.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Gilt Groupe K.K.

Information Not Available

Buyer's Guide

Parallels Access vs. TeamViewer Pilot

July 2025

Free Report: Parallels Access vs. TeamViewer Pilot

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