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Outreach vs Zoho CRM comparison

Outreach and Zoho are both solutions in the Opportunity Management category. Outreach is ranked #8 with an average rating of 8.5, while Zoho is ranked #3 with an average rating of 8.3. Outreach holds a 1.7% mindshare in OM, compared to Zoho’s 5.8% mindshare. Additionally, 100% of Outreach users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.
Outreach
Read 3 Outreach reviews
  • 170 Views
  • 79 Comparison Views
100% willing to recommend
Zoho CRM
Read 52 Zoho CRM reviews
  • 587 Views
  • 267 Comparison Views
88% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Zoho CRM and Outreach compete in the CRM market, offering different capabilities. Zoho CRM excels in integration options, whereas Outreach leads in advanced automation, making it more suitable for sales-focused businesses.

Features: Zoho CRM offers extensive integration capabilities, a customizable experience, and caters to various business needs. Outreach provides advanced automation features, supports sophisticated sales workflows, and focuses on enhancing sales automation.

Ease of Deployment and Customer Service: Zoho CRM allows straightforward deployment with minimal technical requirements and is known for prompt customer service. Outreach involves a more complex deployment with a longer onboarding period, but its support team is highly regarded for expertise and assistance.

Pricing and ROI: Zoho CRM typically has lower initial setup costs, offering immediate ROI for small to medium businesses seeking cost-effective solutions. Outreach requires a higher upfront investment but provides greater ROI in sales efficiency, preferred by businesses targeting aggressive growth.

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To learn more, read our detailed Outreach vs. Zoho CRM Report (Updated: April 2025).
Buyer's Guide
Outreach vs. Zoho CRM
April 2025
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Helped 849,963 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Outreach
Ranking in Opportunity Management
8th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Zoho CRM
Ranking in Opportunity Management
3rd
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
52
Ranking in other categories
CRM (5th), Sales Force Automation (3rd)
 

Mindshare comparison

As of May 2025, in the Opportunity Management category, the mindshare of Outreach is 1.7%, down from 3.9% compared to the previous year. The mindshare of Zoho CRM is 5.8%, down from 14.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Opportunity Management
 

Featured Reviews

NUR HAQUE - PeerSpot reviewer
Offers AI capabilities for transcription and image recognition modeling tasks
In terms of improvements, one significant area for the product is efficiency, particularly when processing large data loads. Similar to other platforms, long recording times lead to extended processing times, which can be inconvenient for users. For instance, a previous client encountered delays due to lengthy recording times. To address this, I implemented a live transcription approach where data is transcribed in real-time, immediately sent to the AI model, and returned quickly. This optimized the process, but enhancing the platform's inherent efficiency would be beneficial.
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AmerKhan - PeerSpot reviewer
Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking
Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Outreach is very good when engaging with sponsors to understand their expectations."
"The solution facilitates Git workflow management, enabling me to handle various pull requests from team members. Additionally, I use these tools to deploy applications to different cloud providers, such as GCP and AWS, including AWS EC2 services. The automation tools also streamline testing processes for the code submitted by other developers."
"It's allowed us greater visibility into the number of touches it takes to generate a real opportunity as well as overall visibility to seller activity. We are getting better data on what messaging works when reaching out to prospects."
"CRM software that's simple to use, with good technical support, scalability, and stability."
"The camera feature is valuable because it provides a look and feel."
"The user interface, especially the dashboard, offers good navigation."
"Zoho CRM integrates easily with customer service workflows."
"What I like most about Zoho CRM is its configurability. We can adapt it to our needs in terms of the sales process. It has automation capabilities, but we mostly use it as a static system, except for sending emails and information about updated products."
"Zoho CRM has been a really good product. From a basic CRM perspective, we use it to maintain the details of our company's customers."
"The platform has a valuable lead qualification feature."
"The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns."
More Zoho CRM pros
 

Cons

"In terms of improvements, one significant area for the product is efficiency, particularly when processing large data loads. Similar to other platforms, long recording times lead to extended processing times, which can be inconvenient for users. For instance, a previous client encountered delays due to lengthy recording times. To address this, I implemented a live transcription approach where data is transcribed in real-time, immediately sent to the AI model, and returned quickly. This optimized the process, but enhancing the platform's inherent efficiency would be beneficial."
"Improvements can be made to accommodate sponsors who are not physically available in the same state. If sponsors are open to it, meetings could be conducted on an online platform to finalize deals more effectively."
"Reporting at the 20,000 foot level needs to be improved. I want to be able to see how many emails are opened twice vs three times vs four times."
"I would like to see more integrations and customization options in the next release."
"Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved."
"Pricing for Zoho CRM could be improved because it is expensive. My company also needs some analytics, so it would be good if Zoho CRM had built-in analytics."
"The main area for improvement is how the solution handles leads. Leads are separated and always tied to a contact, which makes it difficult to maintain leads within a company. This could be handled better."
"The customization options for roles in Zoho CRM are currently limited."
"The tool is hard for people who have worked with Microsoft Office for a long time."
"Some of our clients could not develop their requirements using the product."
"The product's scalability and stability need improvement."
More Zoho CRM cons
 

Pricing and Cost Advice

"Outreach uses a request-based pricing model. It's pretty affordable. They offer different packages for various scenarios, depending on how you're trying to develop your platform using Outreach. I think that's a good starting point. If our organization scales up or needs more services from the tool, we'd consider upgrading."
"The solution is cost-effective."
"Professional plans cost $35 per user in the USA and EUR 35 in Europe."
"There is a license required for this solution."
"The basic plan has changed from $15 to $25 or $30."
"Zoho CRM has a subscription-based license, which is not too expensive."
"We consider it a good value and found it to be cost-effective."
"The solution has standard pricing plans."
"Zoho CRM is an expensive tool."
More Zoho CRM pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Educational Organization
77%
Computer Software Company
3%
Financial Services Firm
2%
Government
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Outreach?
Improvements can be made to accommodate sponsors who are not physically available in the same state. If sponsors are open to it, meetings could be conducted on an online platform to finalize deals ...
See all answers
What is your primary use case for Outreach?
I was the PRN Outreach lead of my club and my college. In this role, I conducted promotions and approached sponsors for my events. I was responsible for organizing multiple events and reaching out ...
See all answers
What is your experience regarding pricing and costs for Outreach?
Outreach uses a request-based pricing model. It's pretty affordable. They offer different packages for various scenarios, depending on how you're trying to develop your platform using Outreach. I t...
See all answers
What do you like most about Zoho CRM?
Zoho CRM integrates easily with customer service workflows.
See all answers
What is your experience regarding pricing and costs for Zoho CRM?
I rate the pricing as a five out of ten, as it offers good value for money.
See all answers
What needs improvement with Zoho CRM?
The analytics and AI suggestion features need improvement.
See all answers
 

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Product Reports

Buyer's Guide
Opportunity Management
April 2025
Outreach reportDownload Outreach product report
Buyer's Guide
Zoho CRM
April 2025
Zoho CRM reportDownload Zoho CRM product report
 

Overview

Outreach, the leading Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.

Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance.

Outreach

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho
 

Sample Customers

cloudera, monogDB, eventbrite, DocuSign, Adobe, Microsoft, Zillow
JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
Buyer's Guide
Outreach vs. Zoho CRM
April 2025
Free Report: Outreach vs. Zoho CRM
Find out what your peers are saying about Outreach vs. Zoho CRM and other solutions. Updated: April 2025.
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We monitor all Opportunity Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.