Outreach vs Zoho CRM comparison

Outreach and Zoho are both solutions in the Opportunity Management category. Outreach is ranked #7 with an average rating of 8.5, while Zoho is ranked #4 with an average rating of 8.3. Outreach holds a 1.9% mindshare in OM, compared to Zoho’s 5.5% mindshare. Additionally, 100% of Outreach users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Outreach

Read 3 Outreach reviews

157 Views
42 Comparison Views

100% willing to recommend

Zoho CRM

Read 53 Zoho CRM reviews

514 Views
34 Comparison Views

88% willing to recommend

Outreach

Zoho CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Zoho CRM and Outreach compete in the CRM market, offering different capabilities. Zoho CRM excels in integration options, whereas Outreach leads in advanced automation, making it more suitable for sales-focused businesses.

Features: Zoho CRM offers extensive integration capabilities, a customizable experience, and caters to various business needs. Outreach provides advanced automation features, supports sophisticated sales workflows, and focuses on enhancing sales automation.

Ease of Deployment and Customer Service: Zoho CRM allows straightforward deployment with minimal technical requirements and is known for prompt customer service. Outreach involves a more complex deployment with a longer onboarding period, but its support team is highly regarded for expertise and assistance.

Pricing and ROI: Zoho CRM typically has lower initial setup costs, offering immediate ROI for small to medium businesses seeking cost-effective solutions. Outreach requires a higher upfront investment but provides greater ROI in sales efficiency, preferred by businesses targeting aggressive growth.

To learn more, read our detailed Outreach vs. Zoho CRM Report (Updated: June 2025).

Buyer's Guide

Outreach vs. Zoho CRM

June 2025

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Helped 859,129 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Outreach

Ranking in Opportunity Management

7th

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Zoho CRM

Ranking in Opportunity Management

4th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

CRM (4th), Sales Force Automation (3rd)

Mindshare comparison

As of June 2025, in the Opportunity Management category, the mindshare of Outreach is 1.9%, down from 3.7% compared to the previous year. The mindshare of Zoho CRM is 5.5%, down from 14.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Opportunity Management

Featured Reviews

NUR HAQUE

Frontend Developer at The Alt Cloud

Offers AI capabilities for transcription and image recognition modeling tasks

In terms of improvements, one significant area for the product is efficiency, particularly when processing large data loads. Similar to other platforms, long recording times lead to extended processing times, which can be inconvenient for users. For instance, a previous client encountered delays due to lengthy recording times. To address this, I implemented a live transcription approach where data is transcribed in real-time, immediately sent to the AI model, and returned quickly. This optimized the process, but enhancing the platform's inherent efficiency would be beneficial.

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AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Outreach is very good when engaging with sponsors to understand their expectations."

"The solution facilitates Git workflow management, enabling me to handle various pull requests from team members. Additionally, I use these tools to deploy applications to different cloud providers, such as GCP and AWS, including AWS EC2 services. The automation tools also streamline testing processes for the code submitted by other developers."

"It's allowed us greater visibility into the number of touches it takes to generate a real opportunity as well as overall visibility to seller activity. We are getting better data on what messaging works when reaching out to prospects."

"The solution is always stable."

"The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns."

"There are many features that capture customer data."

"CRM software that's simple to use, with good technical support, scalability, and stability."

"The product is customizable."

"Zoho CRM handles the entire customer relationship management, from lead generation to workflows, reports, and lead qualification."

"The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool."

"There's no installation required."

More Zoho CRM pros

Cons

"In terms of improvements, one significant area for the product is efficiency, particularly when processing large data loads. Similar to other platforms, long recording times lead to extended processing times, which can be inconvenient for users. For instance, a previous client encountered delays due to lengthy recording times. To address this, I implemented a live transcription approach where data is transcribed in real-time, immediately sent to the AI model, and returned quickly. This optimized the process, but enhancing the platform's inherent efficiency would be beneficial."

"Reporting at the 20,000 foot level needs to be improved. I want to be able to see how many emails are opened twice vs three times vs four times."

"Improvements can be made to accommodate sponsors who are not physically available in the same state. If sponsors are open to it, meetings could be conducted on an online platform to finalize deals more effectively."

"The main area for improvement is how the solution handles leads. Leads are separated and always tied to a contact, which makes it difficult to maintain leads within a company. This could be handled better."

"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."

"Custom development is often necessary to make such extensive changes, and it does come with associated costs."

"The solution can improve by having a policy that allows us to integrate with the cloud."

"Sometimes, they don't understand what my actual needs are."

"The process of creating reports is not very user-friendly - it takes time, and it's confusing."

"There are at least two big pieces. One is just the ability to reorganize the data and clean it up to eliminate duplicates and things like that. It is very manual at the moment. It only gives us certain fields that we can check on. Because of our particular database, it creates a problem. We deal with hospitals, and there are 50 hospitals. It is tough to figure out which one is which. Is it this one or the other one? So, trying to clean things up is very difficult. I'd like to have more ability to share data fields. The data is structured into different buckets, and I frequently have to create the same field in two different buckets. It would be nice if I could just do a view-only field in another bucket. In my contact bucket, I would like to be able to have just a view-only of the account information so that I don't need to enter it again, which is what I have to do currently."

"I have issues with the tool's scalability."

More Zoho CRM cons

Pricing and Cost Advice

"Outreach uses a request-based pricing model. It's pretty affordable. They offer different packages for various scenarios, depending on how you're trying to develop your platform using Outreach. I think that's a good starting point. If our organization scales up or needs more services from the tool, we'd consider upgrading."

"We consider it a good value and found it to be cost-effective."

"Compared to other solutions, I would say Zoho CRM is very, very affordable because we can use different applications with one license."

"The basic plan has changed from $15 to $25 or $30."

"Zoho CRM is available at a fairly average price"

"This solution is less expensive than Salesforce."

"The price of Zoho CRM is already competitive, but we would always like to have a better discount. Most of the features are included in the price but if we want the extra features then we have to purchase them."

"The solution is cost-effective."

"On a scale of one to ten, where one is a high price and ten is a low price, I rate the pricing a five. However, the pricing is fine because we chose the enterprise plan as a private limited company."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Educational Organization

57%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with Outreach?

Improvements can be made to accommodate sponsors who are not physically available in the same state. If sponsors are open to it, meetings could be conducted on an online platform to finalize deals ...

See all answers

What is your primary use case for Outreach?

I was the PRN Outreach lead of my club and my college. In this role, I conducted promotions and approached sponsors for my events. I was responsible for organizing multiple events and reaching out ...

See all answers

What is your experience regarding pricing and costs for Outreach?

Outreach uses a request-based pricing model. It's pretty affordable. They offer different packages for various scenarios, depending on how you're trying to develop your platform using Outreach. I t...

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

I rate the pricing as a five out of ten, as it offers good value for money.

See all answers

What needs improvement with Zoho CRM?

The analytics and AI suggestion features need improvement.

See all answers

Comparisons

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Product Reports

Buyer's Guide

Opportunity Management

June 2025

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Buyer's Guide

Zoho CRM

May 2025

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Overview

Outreach, the leading Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.

Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance.

Outreach

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

cloudera, monogDB, eventbrite, DocuSign, Adobe, Microsoft, Zillow

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Outreach vs. Zoho CRM

June 2025

Free Report: Outreach vs. Zoho CRM

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