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Outreach vs Zoho CRM comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.1
Outreach accelerates sales cycles for some, but not all users see quantifiable benefits compared to alternatives like Apollo.
Sentiment score
5.0
Zoho CRM boosts ROI by improving sales productivity and reducing costs through automation without increasing staff headcount.
I have seen a return on investment, having used other solutions such as Apollo, and we switched to Outreach mainly because Apollo did not adequately bridge the integrations between our CRM and call applications.
Account Executive at a marketing services firm with 1-10 employees
Using Zoho CRM, my clients close more leads and deals with the campaigns and user investments in leads.
Lead Software Engineer at Nexo Solutions Ltd
 

Customer Service

Sentiment score
5.5
Outreach's customer service is praised for proficiency, proactive support, effective billing management, and comprehensive documentation, ensuring user satisfaction.
Sentiment score
6.5
Zoho CRM's support is knowledgeable but has varying response times, occasional availability issues, and relies on self-help resources.
The customer support for Outreach is very unparalleled, supportive, proactive, and great.
Digital Marketing Manager at Unilever
We have a very good account manager who assists us with any billing issues.
Account Executive SR. at ALUS
I have never needed to contact customer support at Outreach directly, which is a good sign.
Account Executive at a marketing services firm with 1-10 employees
Sometimes, they don't understand what my actual needs are.
Director of Information Technology at MASFinancials
The 1.5 deduction from 10 is due to cultural communication differences based on where we're getting the support, as sometimes it takes a couple of times to communicate clearly enough for them to understand the issue.
Director at a manufacturing company with 11-50 employees
There are multiple blogs and articles available online for self-help.
Sr Zoho Developer and Consultant at Xpert Prime
 

Scalability Issues

Sentiment score
5.6
Outreach scales efficiently for organizational growth, excelling in adaptability for sales, with smooth expansion and crucial admin settings.
Sentiment score
7.7
Zoho CRM provides scalable solutions for businesses, smoothly supporting user growth and integrations across various operational needs and geographies.
It is definitely scalable, though companies must be careful to manage email domains to avoid deliverability issues.
Account Executive at a marketing services firm with 1-10 employees
Outreach's scalability is quite good.
Digital Marketing Manager at Unilever
Outreach's scalability is very smooth; if we need more seats, we can easily make that transition.
Account Executive SR. at ALUS
The system is easy to understand, implement coding, and conduct training.
Sr Zoho Developer and Consultant at Xpert Prime
Zoho CRM is quite scalable; I have worked with clients who started with ten companies and have scaled up to managing 500 employees effectively within Zoho CRM.
Zoho Developer at Tarini Consulting
The platform's global data centers across regions such as the US, EU, and India ensure data security and privacy through ISO certification and strong role-based security, which is essential for handling sensitive customer data.
Software Engineer at Maximus
 

Stability Issues

Sentiment score
7.5
Many users find Outreach stable, despite occasional slowness and crashes, rating stability highly and favoring it for reliability.
Sentiment score
7.7
Zoho CRM is praised for its stability and reliability, with minor interruptions that quickly resolve, ensuring business continuity.
Outreach crashed, especially when we were making cold calls.
SDR at a consultancy with 51-200 employees
Outreach is stable for us, and we have not faced any issues with downtime or reliability.
Account Executive SR. at ALUS
I have not encountered any issues with downtime or reliability.
Account Manager at a tech vendor with 1,001-5,000 employees
Zoho CRM guarantees 99% uptime, with downtime incidents being very rare.
Software Engineer at Maximus
The level of stability and reliability in Zoho CRM is crucial for me because sometimes bugs appear unexpectedly, disrupting the business flow.
Lead Software Engineer at Nexo Solutions Ltd
I find Zoho CRM to be 100% stable and reliable as far as I know.
Zoho Developer at Tarini Consulting
 

Room For Improvement

Outreach requires improved LinkedIn integration, better analytics, enhanced AI features, and simpler setup for a smoother user experience.
Zoho CRM users want improved UI, integration, AI, customization, mobile ease, transparency, and quicker support for better user experience.
The features of Outreach mobile app are still quite limited, and our traveling sales reps find it difficult to complete tasks or make calls, especially when using the mobile app.
Digital Marketing Manager at Unilever
Regarding the needed improvements, especially with the AI features, it would be beneficial if the AI conducted research and provided recommendations for what to write.
BD Lead at a comms service provider with 11-50 employees
Outreach crashed, especially when we were making cold calls.
SDR at a consultancy with 51-200 employees
The platform does not save code versions similar to GitHub, where you can compare new versions with previous ones.
Sr Zoho Developer and Consultant at Xpert Prime
Another issue is that a Zoho CRM function can run for only three minutes. After three minutes, the function will fail, and we have to rerun the function.
Software Engineer at Evoluz Global Solutions
Some organizations may prefer not to have their data on the internet since Zoho CRM runs as a cloud service.
Director of Information Technology at MASFinancials
 

Setup Cost

Outreach offers affordable, scalable pricing with tailored packages, easy setup, and responsive support for enterprise buyers.
Zoho CRM offers affordable pricing and customization, with the Enterprise plan at $50/user and Zoho One favored for value.
The price is very affordable and the setup was easy.
Digital Marketing Manager at Unilever
I find the pricing, setup cost, and licensing of Outreach to be fair, as we can afford it considering the benefits versus the cost.
Account Executive SR. at ALUS
I cannot speak in detail about the pricing setup, as I was not involved in the purchasing decision, but I believe each user had individual seats rather than a shared license, allowing us to track individual activity.
Account Executive at a marketing services firm with 1-10 employees
Zoho CRM and all of Zoho's software are quite affordable because they are specifically designed for small and medium businesses.
Zoho Developer at Tarini Consulting
In terms of my experience with the price and licensing cost, as with setup cost for Zoho CRM, it might not be quite affordable because there are cheaper solutions available.
Social media strategist at Creative Skills
 

Valuable Features

Outreach enhances CRM integration with AI-driven insights, automation, personalization, and seamless workflows, improving sales and marketing efficiency.
Zoho CRM offers customizable, integrated, user-friendly features with automation, making it ideal for businesses of all sizes.
Outreach leverages automation and artificial intelligence to help revenue leaders decrease the inefficiency and ineffectiveness of go-to-market activities and personnel across the revenue cycle.
Digital Marketing Manager at Unilever
The AI analysis is excellent because I can see the insights and highlights of meetings, which I can share with others on the team to help them learn, and the AI enables me to make better decisions about next steps in deals, making it a very important aspect of the tool.
Account Executive SR. at ALUS
Outreach has positively impacted my organization by enabling me to double the number of contacts I can engage with over calls, thereby allowing me to double my outreach effectively.
Account Manager at a tech vendor with 1,001-5,000 employees
The most valuable aspect of CRMs, including Zoho CRM, Salesforce, and Microsoft Dynamics, is automation capabilities.
Sr Zoho Developer and Consultant at Xpert Prime
The most valuable feature I have found in Zoho CRM is custom functions. You can achieve anything with it. From integrations with other applications, it is instant.
Zoho and Web Developer at Ika Three Sixty
Zoho CRM's automation capabilities are really good and better than almost any other application.
Lead Software Engineer at Nexo Solutions Ltd
 

Categories and Ranking

Outreach
Ranking in Opportunity Management
6th
Average Rating
8.2
Reviews Sentiment
4.7
Number of Reviews
11
Ranking in other categories
No ranking in other categories
Zoho CRM
Ranking in Opportunity Management
3rd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
61
Ranking in other categories
CRM (2nd), Sales Force Automation (3rd)
 

Mindshare comparison

As of October 2026, in the Opportunity Management category, the mindshare of Outreach is 3.4%, up from 2.3% compared to the previous year. The mindshare of Zoho CRM is 6.9%, up from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Opportunity Management Mindshare Distribution
ProductMindshare (%)
Zoho CRM6.9%
Outreach3.4%
Other89.7%
Opportunity Management
 

Featured Reviews

Evelina Mungai - PeerSpot reviewer
Digital Marketing Manager at Unilever
Targeted outreach has boosted engagement and improves collaboration across the sales cycle
According to my experience, the best features Outreach offers are its helpfulness and effectiveness. It also offers a set of free trial and an intuitive, user-friendly interface. It offers sales engagement, revenue intelligence, and revenue operation functionality in a unified platform. Outreach leverages automation and artificial intelligence to help revenue leaders decrease the inefficiency and ineffectiveness of go-to-market activities and personnel across the revenue cycle. Outreach helps automate sequences and ensures consistent and timely customer engagement. I also appreciate that it provides clear analytics on opens, clicks, and replies to refine the outreach strategy. Additionally, the use of AI captures real-time meeting notes and action items, saving time and preventing missed details.
HarshVardhan1 - PeerSpot reviewer
Software Engineer at Evoluz Global Solutions
Automates client workflows and data validation reliably but has faced limits in complex integrations
While applying some integrations or automations, if we need to take an action between two modules' fields, we have to write SOQL, and it can miss the data. I had a scenario where I had to use two fields from two different modules, and based on that condition, we had to send a follow-up to our team member to complete the task. We could not find any direct integration, direct SOQL query, or direct workflow that could do that work. However, I think the wizard is performing better now for such tasks. I had a two-part scenario where I had to get data from two modules or two fields in Zoho CRM and send a follow-up to our team member based on that data. We were unable to find any direct integration for this. Another issue is that a Zoho CRM function can run for only three minutes. After three minutes, the function will fail, and we have to rerun the function.
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Top Industries

By visitors reading reviews
Construction Company
13%
Comms Service Provider
8%
University
8%
Retailer
8%
Outsourcing Company
13%
Construction Company
11%
Manufacturing Company
11%
Comms Service Provider
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Large Enterprise6
By reviewers
Company SizeCount
Small Business49
Midsize Enterprise6
Large Enterprise10
 

Questions from the Community

What needs improvement with Outreach?
Outreach can be improved by embedding a significant amount of AI and LLM models within the tool itself to fast-track or improve the productivity of sellers reaching out to their audience. The usabi...
What is your primary use case for Outreach?
Outreach is primarily used by our BDR, sales, and marketing team for email marketing and email nurtures. We formulate email templates and send automated emailers to our prospects using Outreach. We...
What is your experience regarding pricing and costs for Outreach?
I do not have any visibility into pricing, setup cost, and licensing for Outreach. I am an end user.
What is your experience regarding pricing and costs for Zoho CRM?
My experience with pricing, setup cost, and licensing is that those details were taken care of by our operations team, and I am not sure about the specifics.
What needs improvement with Zoho CRM?
I think Zoho CRM can be improved because everything is good, but the UI can be improved. That is the main area where improvements are needed.
What is your primary use case for Zoho CRM?
My main use case for Zoho CRM is to maintain our prospects database, track our email interactions, and manage our entire sales operations. A quick specific example of how I use Zoho CRM in my daily...
 

Comparisons

 

Overview

 

Sample Customers

cloudera, monogDB, eventbrite, DocuSign, Adobe, Microsoft, Zillow
JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
Find out what your peers are saying about Outreach vs. Zoho CRM and other solutions. Updated: September 2026.
915,325 professionals have used our research since 2012.