Oracle Fusion Service vs Pipedrive comparison

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Oracle Fusion Service

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Executive SummaryUpdated on Apr 20, 2025

Oracle Fusion Service and Pipedrive compete in the field of customer service and sales management solutions. Oracle Fusion Service offers strong omni-channel service features, while Pipedrive stands out for its customization and reporting capabilities.

Features: Oracle Fusion Service provides a knowledge base, chat, SLA management, and Smart Assistant functionalities designed to enhance service delivery. These integrated, omni-channel solutions make it suitable for diverse service environments. Pipedrive supports ease of customization, offering robust reporting insights and sales management capabilities. It provides adaptable data structures and effortless automation to support flexible sales pipelines.

Room for Improvement: Oracle Fusion Service could improve its B2B customizations, refine business rule interfaces, and enhance outreach functionality. Users suggest improving branding, record exports, and direct database queries. Pipedrive requires better documentation, integration capabilities, and more advanced reporting features. Enhanced automation in campaigns and improved management transparency are also needed.

Ease of Deployment and Customer Service: Oracle Fusion Service offers various deployment options, including public, private, and hybrid clouds, along with on-premises environments. Its customer support is generally well-rated, though global technical consistency varies. Pipedrive offers public and private cloud deployments, with high customer service ratings. Response times are prompt, but some users seek improvements in expertise and industry-specific implementations.

Pricing and ROI: Oracle Fusion Service has a flexible SaaS pricing model but is perceived as expensive, with costs varying based on users and modules. It promises substantial ROI through improved efficiency. Pipedrive has a straightforward pricing model, favored by small businesses and startups due to its cost-effectiveness. Users find Pipedrive's pricing satisfactory, offering high returns on investment compared to Oracle's higher cost.

To learn more, read our detailed Oracle Fusion Service vs. Pipedrive Report (Updated: April 2025).

Oracle Fusion Service vs. Pipedrive

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle Fusion Service

Ranking in CRM

10th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th), Marketing Management (7th)

Pipedrive

Ranking in CRM

17th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (4th), Opportunity Management (5th), Sales Force Automation (6th)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Oracle Fusion Service is 1.3%, down from 1.7% compared to the previous year. The mindshare of Pipedrive is 1.1%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

MahaboobPasha

Solutions Architect at Western Digital

Integration enhances efficiency with good ERP Fusion Console that helps with centralization

When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

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Vykintas Arlauskas

CTO, Retal Group at RETAL

An easy- to- use and scalable cloud-based CRM tool for managing and tracking

I have noticed that Pipedrive is doing a lot in terms of web cybersecurity and integration with other tools, which is good. However, we haven't integrated it with our ERP system yet, so that might pose a challenge. We'll have to see how it goes. The Integration with artificial intelligence should be available in the next release. In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer. Perhaps, in the future, this could be achieved through artificial intelligence.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."

"It supports various APIs and connectors, enabling seamless communication with other systems, including both Oracle products and third-party applications."

"There is also a focus on maintaining efficiency, and it is a significant time saver."

"Oracle Fusion Service offers good efficiency."

"Oracle Fusion's scalability and flexibility are its most valuable features."

"The solution changes the way clients work to make it easier and faster."

"Oracle's strength lies in swiftly building and deploying enterprise applications globally."

"I find the ERP Fusion Console valuable since it centralizes all the modules like order management."

More Oracle Fusion Service pros

"The most valuable feature is the ability to create timelines and custom fields."

"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."

"The initial setup is straightforward."

"It's very flexible and we can really fit it into our business model."

"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process."

"The usability of the solution is its valuable feature."

"The solution is very stable."

"It is a stable platform."

More Pipedrive pros

Cons

"Lacks the ability to deploy custom code for customization."

"The product's initial setup phase was very difficult."

"The UI experience needs refinement to enhance user-friendliness."

"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."

"I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities."

"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."

"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."

"The vendor must provide a user-friendly mobile application."

More Oracle Fusion Service cons

"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."

"New features sometimes seem bolted on rather than being smooth."

"The product is expensive."

"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."

"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."

"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."

"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."

"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."

More Pipedrive cons

Pricing and Cost Advice

"This is definitely an expensive product compared to others on the market."

"The product has average pricing."

"Oracle Fusion Service is a cheap and flexible solution."

"The tool is reasonably priced."

"Oracle Fusion Service is more expensive than Workday."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"Licensing fees are on the higher end and I rate them an eight out of ten."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"The solution is affordable."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

"The price of Pipedrive has been reasonable."

"Pipedrive is relatively more affordable than other solutions."

"As of now, the pricing and value are quite good."

"We pay $1000 a month for the tool."

"On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."

More Pipedrive pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

71%

Financial Services Firm

Computer Software Company

Manufacturing Company

Educational Organization

54%

Computer Software Company

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

What needs improvement with Oracle Service Cloud?

I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.

What is your primary use case for Oracle Service Cloud?

I mainly use the solution for RTCRN.

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

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Product Reports

Oracle Fusion Service

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Also Known As

Oracle Service Cloud, Oracle RightNow

PipelineDeals

Overview

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Sample Customers

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

Oracle Fusion Service vs. Pipedrive