Oracle Fusion Service vs Pipedrive comparison

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Oracle Fusion Service

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Executive SummaryUpdated on Jul 27, 2025

Oracle Fusion Service and Pipedrive compete in the service management and sales process management markets, respectively. Based on features and pricing, Pipedrive has the upper hand due to its flexibility and cost-effectiveness, while Oracle Fusion Service is noted for its comprehensive capabilities but faces challenges in customization and cost.

Features: Oracle Fusion Service offers omni-channel capabilities, an extensive knowledge base, proactive chat features, and robust integration options for efficient multi-mode communication. Pipedrive provides flexibility in customizing sales processes, ease of use, and insightful reporting features to assist sales teams in managing their activities effectively.

Room for Improvement: Oracle Fusion Service should enhance customization capabilities for the B2B sector and improve user documentation, system integration, and the mobile app experience. Cost concerns and agent browser UI also require attention. Pipedrive can enhance integration and automation for email marketing, improve reporting functionalities, and provide better platform documentation.

Ease of Deployment and Customer Service: Oracle Fusion Service offers flexibility in deployment across public, private, and hybrid cloud environments, but requires skilled implementation partners. Its customer service is generally positive though consistency and response times need improvement. Pipedrive offers straightforward deployment options and well-rated customer service, with an emphasis on product expertise during implementation.

Pricing and ROI: Oracle Fusion Service has high pricing, which may deter smaller businesses, yet it offers significant efficiency and potential cost reductions for tailored organizational requirements. Pipedrive's competitive and cost-effective pricing model is highlighted as beneficial for smaller companies and startups, contributing to a positive ROI without the need for significant initial investments.

To learn more, read our detailed Oracle Fusion Service vs. Pipedrive Report (Updated: September 2025).

Oracle Fusion Service vs. Pipedrive

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle Fusion Service

Ranking in CRM

12th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th), Marketing Management (7th)

Pipedrive

Ranking in CRM

26th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (14th), Opportunity Management (4th), Sales Force Automation (9th)

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of Oracle Fusion Service is 0.8%, down from 1.3% compared to the previous year. The mindshare of Pipedrive is 0.8%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Oracle Fusion Service	0.8%
Pipedrive	0.8%
Other	98.4%

CRM

Featured Reviews

Dhivakar I

Consultant at Deloitte

Have faced persistent configuration issues and performance delays that slow down large workflows

From a developer's perspective, it could be more open for programming language configurations. It is currently restricted to Groovy scripting. While UI and UX designs are open to JavaScript configurations, there are restrictions on certain functions that can be used. The solution could be enhanced to better serve customers when dealing with complex programs. The customer's websites face issues with loading properly, and response time gets longer when implementing larger workflows. This could be improved to achieve lower response times even with larger workflows involving multiple system integrations and complex architecture. The agent decay capabilities need improvement in future releases. Currently, there are some agent decay configurations available for developers to implement, but this area needs enhancement. Performance issues exist in the Sandbox area. The Sandbox is a trial area for configurations, but if work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up. This has caused significant rework and effort multiple times. Technical support can be challenging to work with. When facing product-related issues or configuration problems, the support experience varies. Sometimes the technical support is knowledgeable and helpful, but often they redirect problems elsewhere and cause delays in resolution.

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Willem Lambrechts

Managing Director at Drebbel

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is completely cloud-based and very easy to access from anywhere."

"There is also a focus on maintaining efficiency, and it is a significant time saver."

"Oracle Fusion's scalability and flexibility are its most valuable features."

"Multichannel communication can be enabled utilizing Oracle Fusion Service, including chatbots and AI chatbots."

"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."

"Oracle's strength lies in swiftly building and deploying enterprise applications globally."

"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."

"It supports various APIs and connectors, enabling seamless communication with other systems, including both Oracle products and third-party applications."

More Oracle Fusion Service pros

"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."

"It's very flexible and we can really fit it into our business model."

"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."

"The solution is very stable."

"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process."

"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."

"It is a stable platform."

"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."

More Pipedrive pros

Cons

"The user experience has to be much better."

"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."

"The product's option to upload payroll data doesn't work seamlessly."

"The user interface and user experience (UI/UX) need significant improvement, especially in the older on-premises versions."

"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."

"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."

"The Sandbox is a trial area for configurations, but if work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up."

"The UI experience needs refinement to enhance user-friendliness."

More Oracle Fusion Service cons

"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."

"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."

"The automation process is challenging."

"The product is expensive."

"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."

"The integration possibilities with other systems could be better as well. We use it in connection with Octopus CRM, and there's room for improvement."

"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."

"Reporting capabilities of the solution could be improved."

More Pipedrive cons

Pricing and Cost Advice

"The tool is reasonably priced."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"The product has average pricing."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"This is definitely an expensive product compared to others on the market."

"Licensing fees are on the higher end and I rate them an eight out of ten."

"Oracle Fusion Service is a cheap and flexible solution."

"Oracle Fusion Service is more expensive than Workday."

"The product is expensive but provides valuable services."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

"As of now, the pricing and value are quite good."

"The price of Pipedrive has been reasonable."

"We pay $1000 a month for the tool."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

"Pipedrive is relatively more affordable than other solutions."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

More Pipedrive pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

12%

Financial Services Firm

Healthcare Company

University

Computer Software Company

15%

Outsourcing Company

13%

Retailer

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	6
Large Enterprise	21

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	3

Questions from the Community

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

What needs improvement with Oracle Service Cloud?

I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.

What is your primary use case for Oracle Service Cloud?

I mainly use the solution for RTCRN.

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

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Product Reports

Oracle Fusion Service

Download Oracle Fusion Service product report

Download Pipedrive product report

Also Known As

Oracle Service Cloud, Oracle RightNow

No data available

Overview

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Sample Customers

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

Oracle Fusion Service vs. Pipedrive