Oracle Fusion Service vs Pipedrive comparison

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Oracle Fusion Service

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 20, 2025

Oracle Fusion Service and Pipedrive compete in the field of customer service and sales management solutions. Oracle Fusion Service offers strong omni-channel service features, while Pipedrive stands out for its customization and reporting capabilities.

Features: Oracle Fusion Service provides a knowledge base, chat, SLA management, and Smart Assistant functionalities designed to enhance service delivery. These integrated, omni-channel solutions make it suitable for diverse service environments. Pipedrive supports ease of customization, offering robust reporting insights and sales management capabilities. It provides adaptable data structures and effortless automation to support flexible sales pipelines.

Room for Improvement: Oracle Fusion Service could improve its B2B customizations, refine business rule interfaces, and enhance outreach functionality. Users suggest improving branding, record exports, and direct database queries. Pipedrive requires better documentation, integration capabilities, and more advanced reporting features. Enhanced automation in campaigns and improved management transparency are also needed.

Ease of Deployment and Customer Service: Oracle Fusion Service offers various deployment options, including public, private, and hybrid clouds, along with on-premises environments. Its customer support is generally well-rated, though global technical consistency varies. Pipedrive offers public and private cloud deployments, with high customer service ratings. Response times are prompt, but some users seek improvements in expertise and industry-specific implementations.

Pricing and ROI: Oracle Fusion Service has a flexible SaaS pricing model but is perceived as expensive, with costs varying based on users and modules. It promises substantial ROI through improved efficiency. Pipedrive has a straightforward pricing model, favored by small businesses and startups due to its cost-effectiveness. Users find Pipedrive's pricing satisfactory, offering high returns on investment compared to Oracle's higher cost.

To learn more, read our detailed Oracle Fusion Service vs. Pipedrive Report (Updated: July 2025).

Oracle Fusion Service vs. Pipedrive

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle Fusion Service

Ranking in CRM

10th

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th), Marketing Management (7th)

Pipedrive

Ranking in CRM

18th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (10th), Opportunity Management (3rd), Sales Force Automation (8th)

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Oracle Fusion Service is 1.4%, down from 1.5% compared to the previous year. The mindshare of Pipedrive is 1.2%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

MahaboobPasha

Solutions Architect at Western Digital

Integration enhances efficiency with good ERP Fusion Console that helps with centralization

When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

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Willem Lambrechts

Managing Director at Drebbel

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."

"Oracle offers a wide range of applications, each capable of delivering significant value to our business."

"There is also a focus on maintaining efficiency, and it is a significant time saver."

"The solution is completely cloud-based and very easy to access from anywhere."

"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."

"The solution changes the way clients work to make it easier and faster."

"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."

"Oracle Service Cloud could improve the integration for older platforms."

More Oracle Fusion Service pros

"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process."

"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."

"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."

"It is a stable platform."

"It's very flexible and we can really fit it into our business model."

"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."

"The usability of the solution is its valuable feature."

"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."

More Pipedrive pros

Cons

"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."

"The vendor must provide a user-friendly mobile application."

"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."

"The user experience has to be much better."

"The product's option to upload payroll data doesn't work seamlessly."

"When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve."

"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."

"I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities."

More Oracle Fusion Service cons

"The integration possibilities with other systems could be better as well. We use it in connection with Octopus CRM, and there's room for improvement."

"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."

"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."

"The product is expensive."

"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."

"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."

"New features sometimes seem bolted on rather than being smooth."

"You must pay more if you need an additional feature."

More Pipedrive cons

Pricing and Cost Advice

"Licensing fees are on the higher end and I rate them an eight out of ten."

"This is definitely an expensive product compared to others on the market."

"Oracle Fusion Service is more expensive than Workday."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"The product has average pricing."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"The tool is reasonably priced."

"Oracle Fusion Service is a cheap and flexible solution."

"The price of Pipedrive has been reasonable."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

"Pipedrive is relatively more affordable than other solutions."

"As of now, the pricing and value are quite good."

"The solution is affordable."

"We pay $1000 a month for the tool."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

More Pipedrive pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

31%

Financial Services Firm

Manufacturing Company

Computer Software Company

Educational Organization

15%

Computer Software Company

13%

Government

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

What needs improvement with Oracle Service Cloud?

I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.

What is your primary use case for Oracle Service Cloud?

I mainly use the solution for RTCRN.

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

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Product Reports

Download Oracle Fusion Service product report

Oracle Fusion Service

June 2025

Download Pipedrive product report

June 2025

Also Known As

Oracle Service Cloud, Oracle RightNow

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Overview

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Sample Customers

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo