We compared Oracle Fusion Service and Pipedrive across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle Fusion Service is known for its ability to seamlessly integrate solutions like the Cisco PBX system. It is also recognized for its stability and scalability. Pipedrive is notable for its visually appealing interface, customizability, and insightful reporting. Customers also praised its versatile automation capabilities.
Room for Improvement: Oracle Fusion Service customers suggest enhancing the account creation process and improving integration with older platforms. They also want more customization options. Pipedrive should focus on improving ERP integration, documentation, and artificial intelligence.
Service and Support: Customers have praised the customer service for Oracle Fusion Service, which includes a dedicated service manager and easy access to specialists. Pipedrive's customer service has received mostly positive feedback. Users valued the vendor’s prompt responses and helpful assistance.
Ease of Deployment: Setting up Oracle Fusion Service is complicated and requires expertise. Pipedrive's setup is described as simple, straightforward, and user-friendly.
Pricing: Customers say Fusion Service is expensive. Pipedrive offers a reasonable and cost-effective pricing structure, making it a suitable choice for moderately sized companies.
ROI: Oracle cultivates strong relationships with customers, leading to a favorable return on investment. Pipedrive offers great value for the cost. Added features like document solutions and e-signature, making it a worthwhile investment.
Comparison Results: Oracle Fusion Service is praised for its seamless integration, stability, scalability, and reliable technical assistance. However, some users had trouble creating new accounts, and many found the solution expensive. Pipedrive is a cost-effective solution, and users say it’s easy to track progress with Pipedrive’s visual interface. Reviewers say that Pipedrive could integrate more seamlessly with ERP solutions and leverage artificial intelligence better.
"The solution changes the way clients work to make it easier and faster."
"Everything is managed by Oracle, so they have security in place."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"Stable and scalable with good technical support."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."
"It is a stable platform."
"The initial setup is straightforward."
"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."
"It's very flexible and we can really fit it into our business model."
"The usability of the solution is its valuable feature."
"The notifications features in Pipedrive are the most useful for tracking sales activities."
"The solution is pretty easy to use and intuitive."
"The UI experience needs refinement to enhance user-friendliness."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The product's option to upload payroll data doesn't work seamlessly."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"You must pay more if you need an additional feature."
"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."
"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."
"The automation process is challenging."
"The product is expensive."
"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."
"The platform could be even more robust."
"Reporting capabilities of the solution could be improved."
Oracle Fusion Service is ranked 8th in CRM with 29 reviews while Pipedrive is ranked 13th in CRM with 12 reviews. Oracle Fusion Service is rated 8.6, while Pipedrive is rated 8.2. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of Pipedrive writes " An easy- to- use and scalable cloud-based CRM tool for managing and tracking". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM, whereas Pipedrive is most compared with Apollo.io, monday.com and Real Estate CRM. See our Oracle Fusion Service vs. Pipedrive report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
