Oracle CX Sales vs Salesforce Essentials comparison

Oracle and Salesforce are both solutions in the CRM category. Oracle is ranked #14 with an average rating of 8.0, while Salesforce is ranked #15 with an average rating of 8.0. Oracle holds a 2.5% mindshare in CRM, compared to Salesforce’s 0.4% mindshare. Additionally, 87% of Oracle users are willing to recommend the solution, compared to 92% of Salesforce users who would recommend it.

Oracle CX Sales

Read 15 Oracle CX Sales reviews

1,269 Views
1,206 Comparison Views

87% willing to recommend

Salesforce Essentials

Read 14 Salesforce Essentials reviews

284 Views
278 Comparison Views

92% willing to recommend

Oracle CX Sales

Salesforce Essentials

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Oracle CX Sales and Salesforce Essentials compete in the sales operations enhancement category. Oracle CX Sales has an advantage with its extensive features aimed at larger enterprises, while Salesforce Essentials is preferred for its simpler deployment and cost-effectiveness for SMEs.

Features: Oracle CX Sales delivers comprehensive analytics, AI-driven insights, and seamless integration with Oracle products, enabling extensive data management. Its analytics cater to data-driven decision-making, with tools like Oracle Digital Assistant enhancing data tracking. Salesforce Essentials offers essential CRM functions, an intuitive interface designed for smaller teams, and combines Sales Cloud and Service Cloud to manage the sales process and post-sales activities.

Room for Improvement: Oracle CX Sales could improve in the ease of use, especially for smaller teams, and requires streamlining its deployment process to match more accessible solutions. Visual enhancements in its tools also lag behind expectations. Salesforce Essentials could enhance its analytics and customization options for a more robust feature set, alongside improving its mobile app functionality to better cater to diverse user needs.

Ease of Deployment and Customer Service: Salesforce Essentials excels in rapid deployment due to its straightforward setup, offering strong customer service and integrated guidance ideal for small teams. Oracle CX Sales, while offering a broad range of customizable tools, necessitates more extensive training and configuration, reflecting its comprehensive capabilities and customization potential.

Pricing and ROI: Salesforce Essentials offers competitive pricing aimed at cost-conscious buyers, delivering quick ROI by focusing on core CRM features. Oracle CX Sales, with a higher setup cost, justifies this with expanded functionalities and detailed analytics that support long-term growth. Cost versus capability is the primary consideration, with Salesforce appealing to budget-sensitive teams and Oracle CX to those prioritizing insight and scalability.

To learn more, read our detailed Oracle CX Sales vs. Salesforce Essentials Report (Updated: July 2025).

Buyer's Guide

Oracle CX Sales vs. Salesforce Essentials

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CX Sales

Ranking in CRM

14th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (6th), Sales Force Automation (6th)

Salesforce Essentials

Ranking in CRM

15th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of Oracle CX Sales is 2.5%, down from 2.9% compared to the previous year. The mindshare of Salesforce Essentials is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

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Srini-Dhanaraj

Founder & CEO at imfine.club

Manages service requests and dispatches engineers to resolve issues

I work from home for a heater manufacturing company. They wanted to move away from their current SAP CRM system to Salesforce. There is a fulfillment process, which involves taking an order, delivering it, and providing service. Salesforce is used to manage the order-taking process. Once an order is taken, the backend system, SAP ERP, handles product manufacturing, delivery, and installation. After installation, the Service Cloud in Salesforce takes over for ongoing service management. Once your order is confirmed, integration with the SAP ERP backend will be seamless. The system takes the sales order from Salesforce and starts processing it for procurement, starting with creating a production order, manufacturing, and then delivery. Once the product is delivered, this information is passed back to Salesforce Service Cloud. In the Service Cloud, a service engineer receives a notification indicating that a product needs to be delivered to a specific location for installation. The engineer then inspects and installs the product at the designated site. SAP ERP manages the product manufacturing and delivery processes. After the product is delivered to the customer, Salesforce Service Cloud takes over. It manages service requests and dispatches engineers to resolve issues reported by customers. Service Cloud captures the information and creates an incident record when a customer reports a product fault. Engineers receive this information and promptly visit the client site to fix the issue. The solution is easy to implement. Overall, I rate the solution a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Oracle CX Sales is workflow-driven, aligning with best practices in our sales process."

"the Oracle CX Sales Eloqua module is very useful."

"The integration with other systems is easy."

"It is stable and scalable, and their support has been very responsive."

"Stability depends on the implementation, but overall, it's quite high."

"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."

"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."

"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."

More Oracle CX Sales pros

"The solution is very scalable and flexible. It can be customized as per the business need."

"Salesforce provides the best they have with the current version. Most of the features we need are already there, and it's very easy to use."

"The combination of product and service are exceptional."

"Salesforce Essentials is a reliable and powerful application."

"High availability is really important for us when getting our reports as a vendor."

"The product is stable."

"I've found the product's basic AI functionalities, such as predictive analytics and workflow automation useful for optimizing processes and improving productivity."

"The solution helps to track the performance of salespersons before closing deals."

More Salesforce Essentials pros

Cons

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

"The tool must allow developers to check logs."

"They've been lacking in creating customization from scratch and in sales."

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

"Support is very poor."

"The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes."

"The interface of Oracle CX Sales could be more user-friendly."

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

More Oracle CX Sales cons

"The product's reporting area has certain shortcomings, making it an area where improvements are required."

"Salesforce should encourage new users by offering smaller license packages, such as packages for three or two users."

"I have seen Salesforce evaluate a lot of AI and analytics into that. But as an end user, I don’t have that much input."

"The primary area for improvement in Salesforce Essentials is its pricing. There are other competitors, like Zoho CRM, that offer similar features at a lower cost."

"The solution's UI is not user-friendly."

"Improvements in connectivity issues, especially for the online version, would enhance the user experience for the product."

"The cost of running Salesforce Essentials is significant. The licenses are expensive, and the operational costs are considerable, including the necessity to maintain a team of approximately 15 people to run the system."

"The solution could be cheaper."

More Salesforce Essentials cons

Pricing and Cost Advice

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"The product pricing is reasonable compared to other solutions in the market."

"The product is pricey."

"The solution is reasonably priced compared to other tools."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"The price is reasonable."

"It's expensive, but worth the money."

"We chose quarterly payments."

"I rate Salesforce Essentials' pricing an eight out of ten."

"It's a perpetual license, and the subscription can be expensive."

"Salesforce Essentials is quite expensive, almost 10 out of 10. I don't have the exact cost, but we found it to be very expensive based on our budget constraints."

"The tool is moderately priced."

"The pricing is a bit on the expensive side."

"The pricing is on the higher side, especially with additional costs for professional services like consultants."

"There is a need to make yearly payments towards the licensing costs attached to the solution."

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Top Industries

By visitors reading reviews

Manufacturing Company

17%

Computer Software Company

12%

Financial Services Firm

10%

University

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...

See all answers

What do you like most about Salesforce Essentials?

Salesforce provides the best they have with the current version. Most of the features we need are already there, and it's very easy to use.

See all answers

What is your experience regarding pricing and costs for Salesforce Essentials?

Salesforce Essentials is very expensive, but it delivers exceptional value. It is a good platform to have if you can afford it because it has numerous add-ons and modules. Anything that Salesforce ...

See all answers

What needs improvement with Salesforce Essentials?

We use a limited number of automated workflows in Salesforce Essentials. The workflows we implement are designed to make sales teams' lives easier when executing certain tasks. Instead of requiring...

See all answers

Comparisons

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 28% of the time

Salesforce Sales Cloud vs Oracle CX Sales

Compared 28% of the time

Siebel CRM vs Oracle CX Sales

Compared 22% of the time

Sales Creatio vs Oracle CX Sales

Compared 10% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 7% of the time

More Oracle CX Sales Competitors

No data available

Product Reports

Buyer's Guide

Oracle CX Sales

August 2025

Download Oracle CX Sales product report

Buyer's Guide

Salesforce Essentials

July 2025

Download Salesforce Essentials product report

Also Known As

Oracle Sales Cloud

No data available

Overview

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

Salesforce Essentials is a cloud-based CRM tool for businesses seeking flexible, scalable, and customizable solutions to enhance sales and customer support processes.

Designed for seamless integration across multiple channels, Salesforce Essentials includes Sales and Service Cloud to simplify sales tasks and customer management. It enhances finance, credit, and quality processes with user-friendly AI capabilities and predictive analytics. Despite its strengths, there is room for improvement in SAP integration, interface simplicity, and report generation. Cost-effectiveness and support for diverse languages are also potential upgrade areas. Businesses use this CRM solution for lead management, opportunity tracking, and automating sales workflows, transitioning from paper-based methods to digital efficiency.

What are the essential features of Salesforce Essentials?

Scalability and Flexibility: Accommodates growth and customization needs.
Multiple Channel Integration: Enhances finance and quality processes.
User-Friendly: Easy navigation with AI capabilities.
Cloud Deployment: Includes Sales and Service Cloud features.
Predictive Analytics: Improves productivity and tracking.
Mobile App Support: Facilitates on-the-go access and management.

What benefits or ROI can users expect from Salesforce Essentials?

Improved Productivity: Automation features save time and streamline tasks.
Enhanced Customer Management: Centralizes interaction and data handling.
Ease of Transition: From manual to automated workflows.
Performance Monitoring: Standardizes processes for better oversight.

In the retail industry, businesses employ Salesforce Essentials for customer data management and transparency in order processing. Healthcare providers use it for patient engagement and streamlined communication. Financial services utilize it for billing management and compliance, harnessing automation tools for efficient data handling.

Salesforce

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Information Not Available

Buyer's Guide

Oracle CX Sales vs. Salesforce Essentials

July 2025

Free Report: Oracle CX Sales vs. Salesforce Essentials

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