Oracle CX Sales vs Salesforce Essentials comparison

Oracle and Salesforce are both solutions in the CRM category. Oracle is ranked #15 with an average rating of 7.6, while Salesforce is ranked #17 with an average rating of 7.8. Oracle holds a 2.7% mindshare in CRM, compared to Salesforce’s 0.3% mindshare. Additionally, 87% of Oracle users are willing to recommend the solution, compared to 91% of Salesforce users who would recommend it.

Oracle CX Sales

Read 15 Oracle CX Sales reviews

1,243 Views
869 Comparison Views

87% willing to recommend

Salesforce Essentials

Read 13 Salesforce Essentials reviews

108 Views
55 Comparison Views

91% willing to recommend

Oracle CX Sales

Salesforce Essentials

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Oracle CX Sales and Salesforce Essentials compete in the sales operations enhancement category. Oracle CX Sales has an advantage with its extensive features aimed at larger enterprises, while Salesforce Essentials is preferred for its simpler deployment and cost-effectiveness for SMEs.

Features: Oracle CX Sales delivers comprehensive analytics, AI-driven insights, and seamless integration with Oracle products, enabling extensive data management. Its analytics cater to data-driven decision-making, with tools like Oracle Digital Assistant enhancing data tracking. Salesforce Essentials offers essential CRM functions, an intuitive interface designed for smaller teams, and combines Sales Cloud and Service Cloud to manage the sales process and post-sales activities.

Room for Improvement: Oracle CX Sales could improve in the ease of use, especially for smaller teams, and requires streamlining its deployment process to match more accessible solutions. Visual enhancements in its tools also lag behind expectations. Salesforce Essentials could enhance its analytics and customization options for a more robust feature set, alongside improving its mobile app functionality to better cater to diverse user needs.

Ease of Deployment and Customer Service: Salesforce Essentials excels in rapid deployment due to its straightforward setup, offering strong customer service and integrated guidance ideal for small teams. Oracle CX Sales, while offering a broad range of customizable tools, necessitates more extensive training and configuration, reflecting its comprehensive capabilities and customization potential.

Pricing and ROI: Salesforce Essentials offers competitive pricing aimed at cost-conscious buyers, delivering quick ROI by focusing on core CRM features. Oracle CX Sales, with a higher setup cost, justifies this with expanded functionalities and detailed analytics that support long-term growth. Cost versus capability is the primary consideration, with Salesforce appealing to budget-sensitive teams and Oracle CX to those prioritizing insight and scalability.

To learn more, read our detailed Oracle CX Sales vs. Salesforce Essentials Report (Updated: April 2025).

Buyer's Guide

Oracle CX Sales vs. Salesforce Essentials

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CX Sales

Ranking in CRM

15th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (6th), Sales Force Automation (5th)

Salesforce Essentials

Ranking in CRM

17th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Oracle CX Sales is 2.7%, down from 3.0% compared to the previous year. The mindshare of Salesforce Essentials is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

Read full review

Srini-Dhanaraj

Founder & CEO at imfine.club

Manages service requests and dispatches engineers to resolve issues

I work from home for a heater manufacturing company. They wanted to move away from their current SAP CRM system to Salesforce. There is a fulfillment process, which involves taking an order, delivering it, and providing service. Salesforce is used to manage the order-taking process. Once an order is taken, the backend system, SAP ERP, handles product manufacturing, delivery, and installation. After installation, the Service Cloud in Salesforce takes over for ongoing service management. Once your order is confirmed, integration with the SAP ERP backend will be seamless. The system takes the sales order from Salesforce and starts processing it for procurement, starting with creating a production order, manufacturing, and then delivery. Once the product is delivered, this information is passed back to Salesforce Service Cloud. In the Service Cloud, a service engineer receives a notification indicating that a product needs to be delivered to a specific location for installation. The engineer then inspects and installs the product at the designated site. SAP ERP manages the product manufacturing and delivery processes. After the product is delivered to the customer, Salesforce Service Cloud takes over. It manages service requests and dispatches engineers to resolve issues reported by customers. Service Cloud captures the information and creates an incident record when a customer reports a product fault. Engineers receive this information and promptly visit the client site to fix the issue. The solution is easy to implement. Overall, I rate the solution a nine out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"the Oracle CX Sales Eloqua module is very useful."

"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."

"Stability depends on the implementation, but overall, it's quite high."

"It covers sales very well."

"The solution integrates well."

"The analytics features in Oracle CX Sales are good."

"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."

"Oracle CX Sales is workflow-driven, aligning with best practices in our sales process."

More Oracle CX Sales pros

"The solution helps to track the performance of salespersons before closing deals."

"Salesforce provides the best they have with the current version. Most of the features we need are already there, and it's very easy to use."

"The combination of product and service are exceptional."

"The solution is very scalable and flexible. It can be customized as per the business need."

"Salesforce makes tracking every product and customer activity easy, enabling managers to monitor their products, such as key products and their peak performance."

"The product is stable."

"The CRM system has SAP Sales, SAP Service, and SAP Billing, with everything integrated into an on-premise SAP CRM system. Salesforce Essentials replaced this on-premise system, bringing all functionalities onto the cloud platform."

"Salesforce Essentials is a reliable and powerful application."

More Salesforce Essentials pros

Cons

"The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes."

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

"The tool must allow developers to check logs."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

More Oracle CX Sales cons

"The solution could be cheaper."

"Areas that could be improved or upgraded in the next release include analytics, automation capabilities, and stability."

"I have seen Salesforce evaluate a lot of AI and analytics into that. But as an end user, I don’t have that much input."

"The product's reporting area has certain shortcomings, making it an area where improvements are required."

"The solution needs to be more user-friendly. It's difficult for a senior to track leads when a salesperson uploads leads. The solution should also improve its integration capabilities."

"Salesforce should encourage new users by offering smaller license packages, such as packages for three or two users."

"Integrating Salesforce with SAP, considering our business relies heavily on SAP for ERP, has been quite challenging due to the intricate product configurations. Unlike standard products like computers with a few options, our products have hundreds of configurable options, making the integration complex. If such integration were possible, it would have been easier to understand the unique nature of our industry and the limited number of customers who buy steel products, unlike consumer electronics."

"Improvements in connectivity issues, especially for the online version, would enhance the user experience for the product."

More Salesforce Essentials cons

Pricing and Cost Advice

"The product is pricey."

"The price is reasonable."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"It's expensive, but worth the money."

"The product pricing is reasonable compared to other solutions in the market."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"The solution is reasonably priced compared to other tools."

"The pricing is a bit on the expensive side."

"We chose quarterly payments."

"It's a perpetual license, and the subscription can be expensive."

"Salesforce Essentials is quite expensive, almost 10 out of 10. I don't have the exact cost, but we found it to be very expensive based on our budget constraints."

"I rate Salesforce Essentials' pricing an eight out of ten."

"There is a need to make yearly payments towards the licensing costs attached to the solution."

"The tool is moderately priced."

"The pricing is on the higher side, especially with additional costs for professional services like consultants."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Government

14%

Manufacturing Company

14%

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...

See all answers

What do you like most about Salesforce Essentials?

Salesforce provides the best they have with the current version. Most of the features we need are already there, and it's very easy to use.

See all answers

What is your experience regarding pricing and costs for Salesforce Essentials?

The costs associated with Salesforce Essentials are substantial, which is a drawback compared to competitors who offer similar services for less.

See all answers

What needs improvement with Salesforce Essentials?

The primary area for improvement in Salesforce Essentials is its pricing. There are other competitors, like Zoho CRM ( /products/zoho-crm-reviews ), that offer similar features at a lower cost. Sal...

See all answers

Comparisons

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 29% of the time

Siebel CRM vs Oracle CX Sales

Compared 27% of the time

Salesforce Sales Cloud vs Oracle CX Sales

Compared 26% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 6% of the time

SAP CRM vs Oracle CX Sales

Compared 6% of the time

More Oracle CX Sales Competitors

No data available

Product Reports

Buyer's Guide

Oracle CX Sales

April 2025

Download Oracle CX Sales product report

Buyer's Guide

Salesforce Essentials

April 2025

Download Salesforce Essentials product report

Also Known As

Oracle Sales Cloud

No data available

Overview

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

Salesforce Essentials is a cloud-based CRM tool for businesses seeking flexible, scalable, and customizable solutions to enhance sales and customer support processes.

Designed for seamless integration across multiple channels, Salesforce Essentials includes Sales and Service Cloud to simplify sales tasks and customer management. It enhances finance, credit, and quality processes with user-friendly AI capabilities and predictive analytics. Despite its strengths, there is room for improvement in SAP integration, interface simplicity, and report generation. Cost-effectiveness and support for diverse languages are also potential upgrade areas. Businesses use this CRM solution for lead management, opportunity tracking, and automating sales workflows, transitioning from paper-based methods to digital efficiency.

What are the essential features of Salesforce Essentials?

Scalability and Flexibility: Accommodates growth and customization needs.
Multiple Channel Integration: Enhances finance and quality processes.
User-Friendly: Easy navigation with AI capabilities.
Cloud Deployment: Includes Sales and Service Cloud features.
Predictive Analytics: Improves productivity and tracking.
Mobile App Support: Facilitates on-the-go access and management.

What benefits or ROI can users expect from Salesforce Essentials?

Improved Productivity: Automation features save time and streamline tasks.
Enhanced Customer Management: Centralizes interaction and data handling.
Ease of Transition: From manual to automated workflows.
Performance Monitoring: Standardizes processes for better oversight.

In the retail industry, businesses employ Salesforce Essentials for customer data management and transparency in order processing. Healthcare providers use it for patient engagement and streamlined communication. Financial services utilize it for billing management and compliance, harnessing automation tools for efficient data handling.

Salesforce

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

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Buyer's Guide

Oracle CX Sales vs. Salesforce Essentials

April 2025

Free Report: Oracle CX Sales vs. Salesforce Essentials

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