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Opsgenie vs xMatters comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Opsgenie
Ranking in IT Alerting and Incident Management
2nd
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
14
Ranking in other categories
No ranking in other categories
xMatters
Ranking in IT Alerting and Incident Management
10th
Average Rating
8.8
Reviews Sentiment
7.5
Number of Reviews
31
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 14.6%, down from 23.7% compared to the previous year. The mindshare of xMatters is 6.8%, down from 8.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management
 

Featured Reviews

Syed Mohammad Arshad - PeerSpot reviewer
The price is competitive and it's easy to use and configure
We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version. Opsgenie fits on top of the base application, which is Jira Service Management. Jira Service Management is an investigation. Previously, we had Jira Service Management and PagerDuty running on top of that. Now, Opsgenie is bundled as a part of JSM. However, when we switched to the cloud version, many of the features have become a bit complicated compared to the Data Center version I had used for years. It might be due to an architectural change or some other reason: Also, it would be nice if Opsgenie had the ability to import rosters from other sources like you can do in PagerDuty.
Dean-Robinson - PeerSpot reviewer
A versatile solution with excellent logging capabilities that reduced our time to resolve
The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it."
"This is a scalable solution. I would rate it a nine out of ten for scalability."
"Opsgenie has streamlined our communications and alerting."
"Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."
"Opsgenie is easy to configure and use."
"Opsgenie integrates with Atlassian and other web monitoring and incident management tools."
"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."
"That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie."
"Support has been great. They responded very quickly to all the support cases that I have submitted.​"
"Made it very easy to implement our roster of people who receive alarms with the REST API."
"Having our users manage their own notification devices within xMatters is huge, since it takes the burden off our datacenter."
"The UI: It is easily navigable."
"Probably the most important one is that it persists in attempting to contact to someone until someone is engaged on the event."
"The on-call schedule that they have for groups is amazing in terms of how it works and how it triggers. You don't need to do anything. You just upload the users, and you have the calendar of the schedules. It is amazing how it works and how easy it is to work with this feature."
"Being SaaS-based is a plus. Regardless of the state of our network or infrastructure, xMatters will still be available via a mobile device."
"Being able to split the week however we want is definitely most valuable. We can create shifts and also see other teams' schedules. It is a very easy search to do these things."
 

Cons

"The user interface could be improved."
"In a future release, we would like to receive alerts when a specific threshold is reached and to escalate the reason for that alert."
"When I needed to add the fourth guy to the on-call rotation, I had trouble finding the option in Opsgenie where I can add the new user. It took me some time to figure out because it it was very small. You have a pencil icon that you need to click, but it was so small and in a place that wasn't so obvious, so this is an area for improvement in the solution. I couldn't find the icon myself and my manager had to show me where it is. Opsgenie needs to be more user-friendly, particularly when it comes to finding the "Add New Users" option in the on-call rotation feature. Other than that, the solution was very easy to use, and you can see both the open and closed alerts."
"Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosystem, offering seamless ticket transfers between Opsgenie and Jira Service Desk. I valued the ability to push tickets between the two platforms, addressing the need for widespread information accessibility, though it sometimes led to duplication. My suggestion would be to reintroduce complete ticket funneling between these systems to streamline operations."
"The solution has room for improvement by providing bundle pricing with other products that are frequently used together from Atlassian."
"I would like to see a little bit more work in API key management in the Opsgenie UI. It's a bit difficult to manage sometimes. For example, in terms of management, you can either see all the keys or none of the keys. This is something for which I would like to have better granularity so that I could give some people access to some of the keys. It's something that I don't have today if I'm not mistaken."
"It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial."
"I would like to see reports that can provide us with integration with Jira or with another management solution, which I'm not sure Opsgenie provides. The integration is possible, however as Opsgenie reports is an area that needs to be addressed. An alert is received, and Opsgenie will immediately generate a ticket or card for that issue, track it, and provide a follow-up. Opsgenie will also track an issue's whole life cycle. This is something that I would like to see in Opsgenie."
"​Integrations seem to be the most difficult part. Once setup though, they work well.​"
"As an agent, as someone who is on call, I can mark an absence time and I can optionally put somebody in my place, but once you've done that, you can't edit it. You have to delete it and create a new absence, which is annoying, but it's not a massive issue. It's a minor annoyance. That's probably about the only thing I can come up with because I absolutely love the product. It's met our needs so well."
"We would like to see the integration between our ITSM solution and xMatters."
"It has not improved our organization."
"Reporting is the weakest point of xMatters. Since xMatters has very limited reporting and only maintains logs of events for a short period of time, we export event and conference logs to our ITSM solution."
"We have had outages with the product. We have experienced functionality (defects), such as conference bridges can only be opened for four hours at a time and people get kicked out."
"Support may take longer than desired to resolve some issues."
"I've asked for the ability to have tags on groups, and for dynamic lists, meaning the ability to pull data from another location and use it in xMatters dynamically. Right now, for example, if I have a form and want to populate a list, it's a manual process. I have to copy and paste the list items."
 

Pricing and Cost Advice

"The solution's prices are exorbitant."
"Integration with other solutions is one of the most valuable features of Opsgenie."
"In the company I'm working for, currently, we are using the standard edition of Opsgenie. We're paying around $3,000 a month. It's a bit expensive compared to the other tools we use for different purposes. We find it a bit expensive because although Opsgenie is a complete tool for monitoring, it does not provide us with everything."
"I rate Opsgenie eight out of 10 for affordability. Opsgenie is on the cheaper side, and it fits our budget. I estimate the license costs around $400 to 500 annually for 15 users. The price is available on the internet. It's a standard, straightforward price."
"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."
"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."
"We have opted for a yearly subscription. The initial quote given was about $29, but I don't know the actual price. There might be some negotiations during renewal."
"From the pricing perspective, they are on the higher side as compared to other competitors."
"We're currently per license. We're paying around $44,000 per year for 80 full users and 300 standard users. For a new implementation, we also need to pay for an expert."
"I know roughly what we pay per year. For what we use it for and what its purpose is, it is very valuable."
"The only potential concern is professional services. They are capable, but like to bill on an hourly basis."
"If you are willing to pay for the licensing of it, it is able to scale out.​"
"This is a subscription-based, SaaS solution."
"The pricing is tiered so we took that into account. If we were to license 10 or 20 people, that would be a certain price. And if we were to license 50 or 100, there would be a little bit of discounting. But the per-user license was right in line with what we were expecting."
"If the licensing were cheaper, our customer might buy more."
"I am not really privy to how much my client is paying for this service. They just tell me the number of licenses that they have. Every time that I say, "I need extra licenses to make sure that all Level 1 and 2s have their own xMatters account," they keep telling me that it is too expensive. If the only purpose is to call people, it doesn't justify the cost of paying more than the number of licenses that they already have."
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Top Industries

By visitors reading reviews
Computer Software Company
26%
Performing Arts
8%
Financial Services Firm
8%
Media Company
7%
Computer Software Company
29%
Financial Services Firm
12%
Performing Arts
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Opsgenie?
That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie.
What is your experience regarding pricing and costs for Opsgenie?
The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability.
What needs improvement with Opsgenie?
Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosyste...
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Also Known As

No data available
xMatters IT Management
 

Overview

 

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report
Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide.  Visit our website to see how business like yours found solutions with xMatters.
Find out what your peers are saying about Opsgenie vs. xMatters and other solutions. Updated: June 2025.
862,499 professionals have used our research since 2012.