Opsgenie vs PagerDuty Operations Cloud vs Splunk On-Call comparison

Why PeerSpot?

Atlassian and PagerDuty are both solutions in the IT Alerting and Incident Management category. Atlassian is ranked #6, while PagerDuty is ranked #1 with an average rating of 8.5. Atlassian holds a 5.8% mindshare in IMS, compared to PagerDuty’s 7.6% mindshare. Additionally, 100% of Atlassian users are willing to recommend the solution, compared to 99% of PagerDuty users who would recommend it.

Opsgenie

Read 14 Opsgenie reviews

2,904 Views
2,904 Comparison Views

100% willing to recommend

PagerDuty Operations Cloud

Read 100 PagerDuty Operations Cloud reviews

10,282 Views
5,347 Comparison Views

99% willing to recommend

Splunk On-Call

Read 13 Splunk On-Call reviews

2,473 Views
1,954 Comparison Views

85% willing to recommend

Opsgenie

PagerDuty Operations Cloud

Splunk On-Call

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Opsgenie, PagerDuty Operations Cloud, and Splunk On-Call based on real PeerSpot user reviews.

Find out what your peers are saying about PagerDuty, Splunk, SolarWinds and others in IT Alerting and Incident Management.

To learn more, read our detailed IT Alerting and Incident Management Report (Updated: August 2026).

Buyer's Guide

IT Alerting and Incident Management

August 2026

Download the complete report

Helped 914,322 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of September 2026, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 5.8%, down from 13.3% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 7.6%, down from 22.2% compared to the previous year. The mindshare of Splunk On-Call is 3.5%, down from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
PagerDuty Operations Cloud	7.6%
Opsgenie	5.8%
Splunk On-Call	3.5%
Other	83.1%

IT Alerting and Incident Management

Featured Reviews

Pramodh M

DevSecOps Consultant at a tech services company with 51-200 employees

Offers different levels of notification options, including WhatsApp integration

Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us. Opsgenie's strength lies in its configurable alerting levels, from first responders to escalation managers. It offers different levels of notification options, including WhatsApp integration, ensuring timely alerts to the relevant team members. We also use the on-call scheduling feature. It is easy to use. The on-call scheduling feature is user-friendly and easily integrates with our existing systems, streamlining schedule management without added complexity.

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reviewer2879727

Cloud Dev Ops Engineer at a tech vendor with 10,001+ employees

Unified incident response has reduced alert noise and improves on-call focus and coordination

PagerDuty Operations Cloud could improve its noise reduction by making deduplication and suppression more automated instead of manually tuned, and the service dependency graph could be more intuitive with cleaner visuals and easier-to-understand root cause tracing during major incidents. Automation could go further with smarter runbook triggers and AI-driven suggestions to help find root causes, which could save a lot of time for engineers who are struggling to understand what is actually happening. These AI capabilities could lower the time by maybe 50–60%. Analytics and reporting could be more flexible, allowing custom dashboards and filters and team-level MTTA and MTTR breakdowns, so that it is segregated based on teams and it is much easier to have custom dashboards for the teams to understand more. Alert storms were a recurring frustration for the on-call team, and escalation overrides and service dependency graphs can get a bit confusing in larger environments. More customizable analytics and smarter automation would make the platform even easier, more flexible and more powerful for the team to understand. PagerDuty Operations Cloud could improve its analytics flexibility with customized dashboards and AI capabilities to be more trained and more reliable. Service dependency mapping can also feel cluttered in big environments, making it harder to trace upstream and downstream impacts during bigger incidents. We implemented PagerDuty Operations Cloud's AI to help with alert grouping and early incident insights, but accuracy was not consistent enough to rely on during critical events. It occasionally grouped unrelated alerts or missed correlations, which limited the operational efficiency gains we expected. The on-call team still depended heavily on manual triage because AI suggestions were not always aligned with the real root cause. Overall, AI added some value but it has not yet reached the reliability needed to significantly improve the incident response efficiency. It needs more training or more work.

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Ramani Happy

Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.

Streamlined incident response has reduced downtime and improved on-call collaboration

A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of have to export data and build my own dashboard, which is not as out-of-the-box as I would prefer. The UI has improved, but it still feels a little chunky in certain areas, particularly when managing schedules. When I have a lot of teams, it can get messy. Additionally, the pricing model is per user, which starts to get expensive as the team scales.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Opsgenie has streamlined our communications and alerting."

"The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."

"OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it."

"Opsgenie is easy to configure and use."

"We went with OpsGenie because it was simpler to integrate with Atlassian products."

"Opsgenie integrates with Atlassian and other web monitoring and incident management tools."

"One of the features my team found valuable in Opsgenie is the alert. There's also the option to install an app on your phone, so even if you don't have any mobile reception, but you're still connected to WiFi, you still get the alerts via the app, not just via phone call or SMS. The combination of both options was very useful because sometimes you have data and you don't have coverage by mobile, or vice versa. To have both options in terms of receiving alerts was very useful. Another valuable feature of Opsgenie is the on-call rotation with alerts. I belonged to a small team of three, then the team expanded into four members where everyone was on a weekly on-call basis, with each team member having a week of being on-call. At first, it was a bi-weekly on-call rotation, then it became once every three weeks, and after that, it was once every four weeks, so the on-call rotation with an alert feature was useful. My previous company had two separate environments, on the cloud and on-premises. My team was in charge of the on-premise environment, so there was a queue for my team with everything in Opsgenie, then the DevOps team had its queue on a group of infrastructure related to the cloud. Each team had its own devices organized in a group that was only managed per team. The on-call rotation was also separated between groups. Opsgenie is a very convenient solution for both teams in my previous company."

"Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."

More Opsgenie pros

"The product has valuable on-call scheduling, escalation, and incident workflow management features."

"It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person."

"PagerDuty Operations Cloud positively impacts our organization by helping us increase the overall SLA delivery; earlier, we were having a delivery count of 87% or 88%, but after setting up PagerDuty Operations Cloud, we were able to achieve the SLA up to 99.5% post-installation."

"PagerDuty Operations Cloud delivers very high performance when notifying users, especially in high-frequency trading environments where even a second of delay can result in billion or trillion dollar transaction losses."

"PagerDuty Operations Cloud is the best tool available, and I can confidently say it is the best tool for all aspects, not just incident management or escalation, but for all analytical functions as well."

"PagerDuty Operations Cloud offers the important advantage that we can easily get notified and work on alerts and system degradation within our RPO and RTO targets."

"Using PagerDuty Operations Cloud is a very crucial part for us; if we do not use it, we don't know what is happening in the customer's environment."

"PagerDuty Operations Cloud has positively impacted our organization by allowing us to be immediately paged when a system or service is down, enabling us to quickly respond and provide updates to the organization on issues and their resolution."

More PagerDuty Operations Cloud pros

"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."

"I would recommend VictorOps for global distributed support teams."

"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."

"We are very satisfied with the tool."

"Since implementing Splunk On-Call, our mean time to acknowledge has dropped significantly, and we have fewer escalations to senior engineering for things that could have been caught earlier."

"Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents."

"My VP of Operations is ecstatic about the VictorOps product."

"VictorOps has decreased the meantime to acknowledge an incident management process, our developers can be on-call faster when we are using this solution, and we can fix our incidents much quicker."

More Splunk On-Call pros

Cons

"The handshake with the monitoring tools can also be improved. When there were a bunch of alerts or the number of alerts was more than a thousand in a minute, OpsGenie wasn't able to handle everything properly. The handshake issues were there."

"I would like to see a little bit more work in API key management in the Opsgenie UI. It's a bit difficult to manage sometimes. For example, in terms of management, you can either see all the keys or none of the keys. This is something for which I would like to have better granularity so that I could give some people access to some of the keys. It's something that I don't have today if I'm not mistaken."

"The installation of other applications is difficult in Opsgenie. I would like to see more flexible reporting methodologies. Scalability and pricing also need to be improved."

"Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosystem, offering seamless ticket transfers between Opsgenie and Jira Service Desk. I valued the ability to push tickets between the two platforms, addressing the need for widespread information accessibility, though it sometimes led to duplication. My suggestion would be to reintroduce complete ticket funneling between these systems to streamline operations."

"In a future release, we would like to receive alerts when a specific threshold is reached and to escalate the reason for that alert."

"We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version."

"It should also come with cloud integrations, which are not that great with OpsGenie as of now."

"Typically, the alerts are vague at times, and when the automated callers begin reading that alert, it does not make sense to us."

More Opsgenie cons

"The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that."

"In terms of witnessing an ROI, no one has really done that level of due diligence."

"I would defiantly like to see more integration with other systems. This would really add some value for us."

"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."

"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."

"It cannot be integrated with our upgraded Jira system."

"Because of the way you have to structure the rosters, if an engineer has to go on leave, you can't just go in and reassign or take this person out of all of the different rosters that they're in."

"The noise aspect of PagerDuty Operations Cloud could be better."

More PagerDuty Operations Cloud cons

"We chose to move away from the HP product as far as our monitoring goes and dealing with system-generated alerts, simply because it took too much time and effort to manage the APM platform."

"A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak."

"I would say a little bit of the user experience and the user interface of Splunk On-Call can be improved."

"The third-party configuration tool could be easier to use."

"One area for improvement would be enhancing the mobile app experience."

"The solution can be improved by including a wider list of permissions."

"The only feature that we are currently waiting on right now is really kind of an annoyance factor: when we get on the timeline on the main dashboard, there’s an ACK All button."

"Should have more YouTube webinars."

More Splunk On-Call cons

Pricing and Cost Advice

"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."

"The cost of the solution depends on the package you select and is per user."

"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."

"Integration with other solutions is one of the most valuable features of Opsgenie."

"I rate Opsgenie eight out of 10 for affordability. Opsgenie is on the cheaper side, and it fits our budget. I estimate the license costs around $400 to 500 annually for 15 users. The price is available on the internet. It's a standard, straightforward price."

"From the pricing perspective, they are on the higher side as compared to other competitors."

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"The solution's prices are exorbitant."

More Opsgenie pricing and cost advice

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"The solution is paid on a monthly basis and represents about 1% of the platform's budget."

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."

"There is a license needed to use PagerDuty."

"The cost is based on the package you select."

"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."

More PagerDuty Operations Cloud pricing and cost advice

"The price of the solution could be less expensive."

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Top Industries

By visitors reading reviews

Performing Arts

12%

Financial Services Firm

Transportation Company

Comms Service Provider

Outsourcing Company

11%

Financial Services Firm

11%

Performing Arts

10%

Manufacturing Company

Retailer

15%

Construction Company

10%

Outsourcing Company

10%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	32
Midsize Enterprise	25
Large Enterprise	79

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	1
Large Enterprise	10

Questions from the Community

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What is your experience regarding pricing and costs for PagerDuty?

I am not current on what the current pricing is for PagerDuty Operations Cloud, but I assume it is per seat and per r...

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What needs improvement with PagerDuty?

The users would complain that they always had a hard time maintaining their schedules, their escalations, and install...

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What is your primary use case for PagerDuty?

The usual use cases for PagerDuty Operations Cloud include incident management. I ran the infrastructure teams and SR...

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What is your experience regarding pricing and costs for VictorOps?

I would say it is very affordable. I have compared Splunk On-Call internally with our own homemade solution. I have a...

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What needs improvement with VictorOps?

I would say a little bit of the user experience and the user interface of Splunk On-Call can be improved. I have alre...

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What is your primary use case for VictorOps?

I am currently working with Splunk Cloud, but I could review Splunk Enterprise as well because it is fundamentally th...

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Comparisons

xMatters vs Opsgenie

Compared 12% of the time

FireHydrant vs Opsgenie

Compared 9% of the time

SIGNL4 vs Opsgenie

Compared 6% of the time

OnPage Incident Alert Management vs Opsgenie

Compared 6% of the time

FortiMonitor vs Opsgenie

Compared 6% of the time

More Opsgenie Competitors

xMatters vs PagerDuty Operations Cloud

Compared 7% of the time

Everbridge IT Alerting vs PagerDuty Operations Cloud

Compared 6% of the time

BigPanda vs PagerDuty Operations Cloud

Compared 5% of the time

Moogsoft vs PagerDuty Operations Cloud

Compared 4% of the time

Rootly vs PagerDuty Operations Cloud

Compared 3% of the time

More PagerDuty Operations Cloud Competitors

Everbridge IT Alerting vs Splunk On-Call

Compared 13% of the time

IBM Cloud Event Management vs Splunk On-Call

Compared 8% of the time

Resolver Incident Management vs Splunk On-Call

Compared 6% of the time

Splunk Enterprise Platform vs Splunk On-Call

Compared 5% of the time

ServiceNow vs Splunk On-Call

Compared 5% of the time

More Splunk On-Call Competitors

Product Reports

Buyer's Guide

Opsgenie

September 2026

Download Opsgenie product report

Buyer's Guide

PagerDuty Operations Cloud

September 2026

Download PagerDuty Operations Cloud product report

Buyer's Guide

Splunk On-Call

August 2026

Download Splunk On-Call product report

Also Known As

No data available

VictorOps

Overview

Opsgenie provides a comprehensive incident management platform integrating with numerous tools to deliver efficient alerting options via SMS, email, phone calls, and app notifications.

Opsgenie offers robust integration capabilities with applications like Jira, Grafana, and AWS, facilitating smooth operations and swift incident response. It supports on-call rotation scheduling to enhance team management efficiency and features alert routing and escalation functions. Opsgenie's user-friendly platform accommodates newcomers while allowing advanced customization. Despite challenges in integration with cloud services like AWS and Azure and improvement needs in scalability, reporting, and API management, it remains a vital tool for incident tracking and root cause analysis.

What are the key features of Opsgenie?

Integration capabilities: Connect with Jira, Grafana, AWS, and more for streamlined operations.
Alerting options: Notify teams via SMS, email, phone calls, and app notifications.
On-call rotation scheduling: Enhance management of team schedules.
Customizable interface: Adapts to both newcomers and advanced users.
Alert routing and escalation: Efficient handling of incidents.

What benefits should users consider?

Incident management: Ensure prompt response and resolution.
Operational efficiency: Maintain smooth workflows with tool integrations.
User accessibility: Simplified use for all team members.
Customization: Tailor settings to specific needs.
Multi-channel alerts: Diverse alerting methods ensure notification delivery.

Opsgenie finds application across sectors where incident management is critical. In industries like IT services, companies utilize it for managing on-call schedules, alerting on critical infrastructure, and integrating with tools like Nagios and SolarWinds. Its capacity to handle cloud deployment and multi-geography alert routing is highly valuable. Integration with Jira supports detailed incident logging and root cause analysis, proving essential for maintaining infrastructure health.

Atlassian

PagerDuty Operations Cloud focuses on efficient incident management, featuring advanced alert and notification systems, mobile alerts, and AI-driven functionalities that facilitate streamlined on-call schedules and integrations with major monitoring tools.

PagerDuty Operations Cloud offers comprehensive incident management with real-time alerts and notifications via mobile, SMS, and calls. This empowers teams to respond swiftly and reduce missed incidents. Efficient on-call management through automated scheduling and escalation enhances team productivity, while AI-driven alert grouping minimizes noise. Integration with tools like AWS and Datadog further streamlines operations.

What are the key features of PagerDuty Operations Cloud?

Real-time Incident Alerts: Improves response times by ensuring immediate notifications.
AI-driven Alert Grouping: Minimizes noise for enhanced focus and efficiency.
Automated Scheduling: Streamlines on-call management and escalation.
Monitoring Tool Integration: Seamlessly works with tools like AWS and Datadog.
Mobile Alerts: Enables SMS and call notifications for instant communication.

What benefits and ROI should users consider?

Increased Efficiency: Reduces operational burden through automation.
Improved Team Productivity: Lowers incident noise and accelerates resolution.
Enhanced Customization: Tailors alert prioritization and escalation policies.
Time Savings: Expedites incident management and reduces error rates.

PagerDuty Operations Cloud implementation spans industries like e-commerce and IT services, where it automates anomaly detection and manages high-severity incidents. Its integration capabilities and AIOps features significantly enhance incident management, proving valuable for sectors demanding real-time performance and responsiveness.

PagerDuty

Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.

Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from efficient alert notifications via phone or text, a user-friendly interface streamlining scheduling, and detailed timelines supporting root cause analysis. It is especially useful in IT environments where quick incident response and communication are critical. Users appreciate the aid in identifying responsible contacts during on-call rotations and deploying on-premises situations involving numerous team members.

What features enhance Splunk On-Call?

Seamless On-Call Scheduling: Organizes and simplifies duty rotations efficiently.
Effective Alert Escalation: Ensures critical issues reach the appropriate personnel swiftly.
Comprehensive Third-Party Integration: Connects easily with monitoring tools to streamline workflows.
Transmogrifier Feature: Customizes message content to improve communication clarity.
Automatic Solution Reporting: Aids in swift issue resolution through detailed reports.
Efficient Alert Notifications: Offers swift communication via phone and text notifications.
User-Friendly Interface: Simplifies management of schedules and overrides.

What benefits and ROI should users expect when utilizing Splunk On-Call?

Reduced Incident Response Time: Accelerates team reaction to critical alerts.
Enhanced Communication: Facilitates clearer and quicker interaction within teams.
Flexibility: Adapts to specific organizational requirements effortlessly.
Improved Root Cause Analysis: Provides comprehensive timelines and reports for deep dives.

Splunk On-Call is often implemented in IT departments of large organizations, where teams manage on-call operations and incident responses. Particularly beneficial in sectors requiring rapid reaction times, like tech companies or service providers, it aids developers in swiftly resolving service interruptions to maintain operational continuity and customer satisfaction.

Splunk

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Buyer's Guide

IT Alerting and Incident Management

August 2026

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Find out what your peers are saying about PagerDuty, Splunk, SolarWinds and others in IT Alerting and Incident Management. Updated: August 2026.

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