Opsgenie vs PagerDuty Operations Cloud vs Splunk On-Call comparison

Atlassian and PagerDuty are both solutions in the IT Alerting and Incident Management category. Atlassian is ranked #5, while PagerDuty is ranked #1 with an average rating of 8.5. Atlassian holds a 7.5% mindshare in IMS, compared to PagerDuty’s 11.0% mindshare. Additionally, 100% of Atlassian users are willing to recommend the solution, compared to 98% of PagerDuty users who would recommend it.

Opsgenie

Read 14 Opsgenie reviews

2,019 Views
2,019 Comparison Views

100% willing to recommend

PagerDuty Operations Cloud

Read 61 PagerDuty Operations Cloud reviews

6,744 Views
3,507 Comparison Views

98% willing to recommend

Splunk On-Call

Read 12 Splunk On-Call reviews

1,357 Views
991 Comparison Views

84% willing to recommend

Opsgenie

PagerDuty Operations Cloud

Splunk On-Call

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Opsgenie, PagerDuty Operations Cloud, and Splunk On-Call based on real PeerSpot user reviews.

Find out what your peers are saying about PagerDuty, Splunk, Atlassian and others in IT Alerting and Incident Management.

To learn more, read our detailed IT Alerting and Incident Management Report (Updated: May 2026).

Buyer's Guide

IT Alerting and Incident Management

May 2026

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Helped 894,830 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of May 2026, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 7.5%, down from 14.7% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 11.0%, down from 20.7% compared to the previous year. The mindshare of Splunk On-Call is 3.4%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
PagerDuty Operations Cloud	11.0%
Opsgenie	7.5%
Splunk On-Call	3.4%
Other	78.1%

IT Alerting and Incident Management

Featured Reviews

Pramodh M

DevSecOps Consultant at a tech services company with 51-200 employees

Offers different levels of notification options, including WhatsApp integration

Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us. Opsgenie's strength lies in its configurable alerting levels, from first responders to escalation managers. It offers different levels of notification options, including WhatsApp integration, ensuring timely alerts to the relevant team members. We also use the on-call scheduling feature. It is easy to use. The on-call scheduling feature is user-friendly and easily integrates with our existing systems, streamlining schedule management without added complexity.

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Nambi Srinivasan

Senior SRE at IBM

Automated incident workflows have transformed on-call operations and improved response times

Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning curve to understand the platform. With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users. Additionally, I feel the web interface requires improvements. I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows. The primary reasons for rating it an eight include the complex configuration which makes it challenging for new users, as well as their difficulty in setting up advanced runbook workflows and managing complex on-call setups. The web user interface also requires improvement. Although I receive alerts via the mobile app, which is beneficial for handling schedule maintenance, the same features should be added to the web interface. Customization issues persist, such as the inability to clone entire schedules as part of the workflows, and I want to keep incidents open for a specified duration, neither of which I can currently customize. Thus, I raised a ticket with PagerDuty Operations Cloud to address these concerns. Furthermore, the cost is high, making it one of the more expensive incident management solutions.

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Ramani Happy

Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.

Streamlined incident response has reduced downtime and improved on-call collaboration

A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of have to export data and build my own dashboard, which is not as out-of-the-box as I would prefer. The UI has improved, but it still feels a little chunky in certain areas, particularly when managing schedules. When I have a lot of teams, it can get messy. Additionally, the pricing model is per user, which starts to get expensive as the team scales.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the reasons for implementing OpsGenie was to have a completely automated system where there is no need to monitor and call someone if something breaks down."

"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."

"Regarding advice, it is a good tool, and the integration is seamless."

"OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets, automation like scripting, and maintaining the history of the tickets and all the solutions related to how they were resolved previously."

"The solution has helped us stay alert on incidents and improved our response times."

"One of the features my team found valuable in Opsgenie is the alert. There's also the option to install an app on your phone, so even if you don't have any mobile reception, but you're still connected to WiFi, you still get the alerts via the app, not just via phone call or SMS. The combination of both options was very useful because sometimes you have data and you don't have coverage by mobile, or vice versa. To have both options in terms of receiving alerts was very useful. Another valuable feature of Opsgenie is the on-call rotation with alerts. I belonged to a small team of three, then the team expanded into four members where everyone was on a weekly on-call basis, with each team member having a week of being on-call. At first, it was a bi-weekly on-call rotation, then it became once every three weeks, and after that, it was once every four weeks, so the on-call rotation with an alert feature was useful. My previous company had two separate environments, on the cloud and on-premises. My team was in charge of the on-premise environment, so there was a queue for my team with everything in Opsgenie, then the DevOps team had its queue on a group of infrastructure related to the cloud. Each team had its own devices organized in a group that was only managed per team. The on-call rotation was also separated between groups. Opsgenie is a very convenient solution for both teams in my previous company."

"The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."

"The product is integrated into almost all services, including Grafana, AWS, and others."

More Opsgenie pros

"The product has valuable on-call scheduling, escalation, and incident workflow management features."

"All of our on-call hand-offs are now fully automated with the scheduling system inside PagerDuty."

"It is one of the most critical things you can do in your infrastructure, and it is a no-brainer, just do it."

"It's improved our organization by making the on-call lifestyle less stressful."

"The product easily integrates with other solutions."

"With the multiple methods of notification and the escalation policies, we can always be certain that someone will get the message."

"It is a great product for routing tickets and alerts, so it saves invaluable time."

"PagerDuty let us set up rosters based on our shifts, assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered, and it makes it easy to access an agent via mobile phone."

More PagerDuty Operations Cloud pros

"The most valuable feature of the solution is helpdesk escalation."

"The alert calling feature is the best because notifications are delivered via phone messages."

"Its the best solution of its type out there, you should go for it."

"Since implementing Splunk On-Call, our mean time to acknowledge has dropped significantly, and we have fewer escalations to senior engineering for things that could have been caught earlier."

"We are very satisfied with the tool."

"VictorOps has decreased the meantime to acknowledge an incident management process, our developers can be on-call faster when we are using this solution, and we can fix our incidents much quicker."

"My VP of Operations is ecstatic about the VictorOps product."

"Technical support is an A+ or a 10/10; if I could give an 11/10, I would, and it is what I love about them."

More Splunk On-Call pros

Cons

"OpsGenie needs to keep up with its competitors in terms of new features and pricing."

"We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly."

"The user interface could be improved."

"We can't rely on the output that we're getting from the platform."

"They could introduce many more features."

"It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial."

"They could introduce many more features, which we believe is on their roadmap."

"When I needed to add the fourth guy to the on-call rotation, I had trouble finding the option in Opsgenie where I can add the new user. It took me some time to figure out because it it was very small. You have a pencil icon that you need to click, but it was so small and in a place that wasn't so obvious, so this is an area for improvement in the solution. I couldn't find the icon myself and my manager had to show me where it is. Opsgenie needs to be more user-friendly, particularly when it comes to finding the "Add New Users" option in the on-call rotation feature. Other than that, the solution was very easy to use, and you can see both the open and closed alerts."

More Opsgenie cons

"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."

"Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in."

"There is room for improvement with the time schedule."

"One area for improvement in PagerDuty Operations Cloud is the unpredictable costs that can cause issues in our organization and project complexity, along with the occasional perception of an outdated user interface by non-tech personnel."

"I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows."

"I would like to see more content in the notification messages; although, that might be a configuration on our end."

"The biggest area for improvement with PagerDuty is noise suppression."

"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."

More PagerDuty Operations Cloud cons

"The only feature that we are currently waiting on right now is really kind of an annoyance factor: when we get on the timeline on the main dashboard, there’s an ACK All button."

"There could be improvements with communicating an incident or alert."

"We chose to move away from the HP product as far as our monitoring goes and dealing with system-generated alerts, simply because it took too much time and effort to manage the APM platform."

"One area for improvement would be enhancing the mobile app experience."

"Many years ago, when VictorOps was a standalone company, when it was not part of Splunk, their support was more dedicated for us."

"A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak."

"Should have more YouTube webinars."

"The third-party configuration tool could be easier to use."

More Splunk On-Call cons

Pricing and Cost Advice

"Integration with other solutions is one of the most valuable features of Opsgenie."

"The cost of the solution depends on the package you select and is per user."

"I rate Opsgenie eight out of 10 for affordability. Opsgenie is on the cheaper side, and it fits our budget. I estimate the license costs around $400 to 500 annually for 15 users. The price is available on the internet. It's a standard, straightforward price."

"In the company I'm working for, currently, we are using the standard edition of Opsgenie. We're paying around $3,000 a month. It's a bit expensive compared to the other tools we use for different purposes. We find it a bit expensive because although Opsgenie is a complete tool for monitoring, it does not provide us with everything."

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"From the pricing perspective, they are on the higher side as compared to other competitors."

"We have opted for a yearly subscription. The initial quote given was about $29, but I don't know the actual price. There might be some negotiations during renewal."

"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."

More Opsgenie pricing and cost advice

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"The cost is based on the package you select."

"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."

"The solution is paid on a monthly basis and represents about 1% of the platform's budget."

"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."

More PagerDuty Operations Cloud pricing and cost advice

"The price of the solution could be less expensive."

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Top Industries

By visitors reading reviews

Performing Arts

13%

Transportation Company

Financial Services Firm

Computer Software Company

Performing Arts

14%

Financial Services Firm

13%

Educational Organization

Manufacturing Company

Performing Arts

11%

Financial Services Firm

Construction Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	21
Midsize Enterprise	16
Large Enterprise	44

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	1
Large Enterprise	9

Questions from the Community

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What is your experience regarding pricing and costs for PagerDuty?

The setup cost and pricing for PagerDuty Operations Cloud are very cost-effective, but I have a suggestion: if PagerD...

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What needs improvement with PagerDuty?

I do not have anything that I dislike about PagerDuty Operations Cloud. Sometimes it hangs and occasionally I am unab...

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What is your primary use case for PagerDuty?

The major part of PagerDuty Operations Cloud is for communication and pinging people and engaging them and pulling th...

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What is your experience regarding pricing and costs for VictorOps?

The pricing aspect is per-user licensing, which is standard for this category, making it competitive compared to Page...

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What needs improvement with VictorOps?

A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want...

See all answers

What is your primary use case for VictorOps?

I have been using Splunk On-Call for nearly about two years. Our main use is incident alerting and on-call scheduling...

See all answers

Comparisons

xMatters vs Opsgenie

Compared 13% of the time

FireHydrant vs Opsgenie

Compared 8% of the time

Rootly vs Opsgenie

Compared 8% of the time

OnPage Incident Alert Management vs Opsgenie

Compared 5% of the time

FortiMonitor vs Opsgenie

Compared 4% of the time

More Opsgenie Competitors

xMatters vs PagerDuty Operations Cloud

Compared 9% of the time

JIRA Service Management vs PagerDuty Operations Cloud

Compared 8% of the time

Everbridge IT Alerting vs PagerDuty Operations Cloud

Compared 7% of the time

BigPanda vs PagerDuty Operations Cloud

Compared 6% of the time

ServiceNow vs PagerDuty Operations Cloud

Compared 4% of the time

More PagerDuty Operations Cloud Competitors

Everbridge IT Alerting vs Splunk On-Call

Compared 11% of the time

IBM Cloud Event Management vs Splunk On-Call

Compared 9% of the time

Resolver Incident Management vs Splunk On-Call

Compared 7% of the time

ServiceNow vs Splunk On-Call

Compared 6% of the time

Splunk Enterprise Platform vs Splunk On-Call

Compared 6% of the time

More Splunk On-Call Competitors

Product Reports

Buyer's Guide

Opsgenie

May 2026

Download Opsgenie product report

Buyer's Guide

PagerDuty Operations Cloud

May 2026

Download PagerDuty Operations Cloud product report

Buyer's Guide

Splunk On-Call

April 2026

Download Splunk On-Call product report

Also Known As

No data available

VictorOps

Overview

Opsgenie provides a comprehensive incident management platform integrating with numerous tools to deliver efficient alerting options via SMS, email, phone calls, and app notifications.

Opsgenie offers robust integration capabilities with applications like Jira, Grafana, and AWS, facilitating smooth operations and swift incident response. It supports on-call rotation scheduling to enhance team management efficiency and features alert routing and escalation functions. Opsgenie's user-friendly platform accommodates newcomers while allowing advanced customization. Despite challenges in integration with cloud services like AWS and Azure and improvement needs in scalability, reporting, and API management, it remains a vital tool for incident tracking and root cause analysis.

What are the key features of Opsgenie?

Integration capabilities: Connect with Jira, Grafana, AWS, and more for streamlined operations.
Alerting options: Notify teams via SMS, email, phone calls, and app notifications.
On-call rotation scheduling: Enhance management of team schedules.
Customizable interface: Adapts to both newcomers and advanced users.
Alert routing and escalation: Efficient handling of incidents.

What benefits should users consider?

Incident management: Ensure prompt response and resolution.
Operational efficiency: Maintain smooth workflows with tool integrations.
User accessibility: Simplified use for all team members.
Customization: Tailor settings to specific needs.
Multi-channel alerts: Diverse alerting methods ensure notification delivery.

Opsgenie finds application across sectors where incident management is critical. In industries like IT services, companies utilize it for managing on-call schedules, alerting on critical infrastructure, and integrating with tools like Nagios and SolarWinds. Its capacity to handle cloud deployment and multi-geography alert routing is highly valuable. Integration with Jira supports detailed incident logging and root cause analysis, proving essential for maintaining infrastructure health.

Atlassian

PagerDuty Operations Cloud specializes in incident management and alert automation, with integration to 700+ platforms, reducing resolution time and manual workloads through AI-driven features and automated alerts.

PagerDuty Operations Cloud is a robust tool for automated incident management, integrating seamlessly with platforms like ServiceNow, Datadog, New Relic, and AWS. It provides AI-driven alert grouping, customizable escalation policies, and multiple notification methods, including SMS and mobile apps. Despite its intricate interface and cost concerns, it significantly enhances reliability and response times. Users utilize it for shift scheduling and automated responses via webhooks, optimizing operational management and improving reaction to high-severity alerts.

What are the key features of PagerDuty Operations Cloud?

Incident Management: Streamlines the handling of incidents to reduce resolution time.
Alert Automation: Automates alerts across 700+ platforms to enhance efficiency.
AI-Driven Alert Grouping: Uses AI to group alerts, reducing noise.
Customizable Escalation Policies: Allows users to define their own escalation processes.
Multiple Notification Methods: Supports alert notifications via SMS, calls, and apps.
Integration: Works with tools like ServiceNow, Datadog, New Relic, and AWS.

What benefits or ROI should users consider?

Reduced Manual Workloads: Automates tasks to save time.
Improved Response Times: Alerts and automations facilitate quicker responses.
Enhanced Reliability: Ensures systems are more dependable through effective management.
Operational Efficiency: AI capabilities lead to better workload optimization.

Organizations, especially in IT and DevOps, find PagerDuty Operations Cloud beneficial for automated incident management. Integrating with platforms such as Slack and cloud providers, it aids in efficient incident handling. Teams use it for monitoring and resolving critical issues effectively, leveraging webhooks and notifications to maintain operational efficiency.

PagerDuty

Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.

Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from efficient alert notifications via phone or text, a user-friendly interface streamlining scheduling, and detailed timelines supporting root cause analysis. It is especially useful in IT environments where quick incident response and communication are critical. Users appreciate the aid in identifying responsible contacts during on-call rotations and deploying on-premises situations involving numerous team members.

What features enhance Splunk On-Call?

Seamless On-Call Scheduling: Organizes and simplifies duty rotations efficiently.
Effective Alert Escalation: Ensures critical issues reach the appropriate personnel swiftly.
Comprehensive Third-Party Integration: Connects easily with monitoring tools to streamline workflows.
Transmogrifier Feature: Customizes message content to improve communication clarity.
Automatic Solution Reporting: Aids in swift issue resolution through detailed reports.
Efficient Alert Notifications: Offers swift communication via phone and text notifications.
User-Friendly Interface: Simplifies management of schedules and overrides.

What benefits and ROI should users expect when utilizing Splunk On-Call?

Reduced Incident Response Time: Accelerates team reaction to critical alerts.
Enhanced Communication: Facilitates clearer and quicker interaction within teams.
Flexibility: Adapts to specific organizational requirements effortlessly.
Improved Root Cause Analysis: Provides comprehensive timelines and reports for deep dives.

Splunk On-Call is often implemented in IT departments of large organizations, where teams manage on-call operations and incident responses. Particularly beneficial in sectors requiring rapid reaction times, like tech companies or service providers, it aids developers in swiftly resolving service interruptions to maintain operational continuity and customer satisfaction.

Splunk

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Buyer's Guide

IT Alerting and Incident Management

May 2026

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