Opsgenie vs PagerDuty Operations Cloud vs Splunk On-Call comparison

Atlassian and PagerDuty are both solutions in the IT Alerting and Incident Management category. Atlassian is ranked #4 with an average rating of 8.5, while PagerDuty is ranked #1 with an average rating of 8.2. Atlassian holds a 9.1% mindshare in IMS, compared to PagerDuty’s 13.1% mindshare. Additionally, 100% of Atlassian users are willing to recommend the solution, compared to 98% of PagerDuty users who would recommend it.

Opsgenie

Read 14 Opsgenie reviews

1,560 Views
1,560 Comparison Views

100% willing to recommend

PagerDuty Operations Cloud

Read 53 PagerDuty Operations Cloud reviews

4,776 Views
2,484 Comparison Views

98% willing to recommend

Splunk On-Call

Read 11 Splunk On-Call reviews

914 Views
640 Comparison Views

83% willing to recommend

Opsgenie

PagerDuty Operations Cloud

Splunk On-Call

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Opsgenie, PagerDuty Operations Cloud, and Splunk On-Call based on real PeerSpot user reviews.

Find out what your peers are saying about PagerDuty, Splunk, Atlassian and others in IT Alerting and Incident Management.

To learn more, read our detailed IT Alerting and Incident Management Report (Updated: March 2026).

Buyer's Guide

IT Alerting and Incident Management

March 2026

Download the complete report

Helped 885,444 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of April 2026, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 9.1%, down from 17.0% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 13.1%, down from 21.7% compared to the previous year. The mindshare of Splunk On-Call is 3.7%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
PagerDuty Operations Cloud	13.1%
Opsgenie	9.1%
Splunk On-Call	3.7%
Other	74.1%

IT Alerting and Incident Management

Featured Reviews

Pramodh M

DevSecOps Consultant at a tech services company with 51-200 employees

Offers different levels of notification options, including WhatsApp integration

Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us. Opsgenie's strength lies in its configurable alerting levels, from first responders to escalation managers. It offers different levels of notification options, including WhatsApp integration, ensuring timely alerts to the relevant team members. We also use the on-call scheduling feature. It is easy to use. The on-call scheduling feature is user-friendly and easily integrates with our existing systems, streamlining schedule management without added complexity.

Read full review

Nambi Srinivasan

Senior SRE at IBM

Automated incident workflows have transformed on-call operations and improved response times

Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning curve to understand the platform. With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users. Additionally, I feel the web interface requires improvements. I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows. The primary reasons for rating it an eight include the complex configuration which makes it challenging for new users, as well as their difficulty in setting up advanced runbook workflows and managing complex on-call setups. The web user interface also requires improvement. Although I receive alerts via the mobile app, which is beneficial for handling schedule maintenance, the same features should be added to the web interface. Customization issues persist, such as the inability to clone entire schedules as part of the workflows, and I want to keep incidents open for a specified duration, neither of which I can currently customize. Thus, I raised a ticket with PagerDuty Operations Cloud to address these concerns. Furthermore, the cost is high, making it one of the more expensive incident management solutions.

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Venda E

Cloud Option Engineer at a tech vendor with 10,001+ employees

Automated alert routing has improved incident response and now enables faster on-call collaboration

Some of the features of Splunk On-Call include automated alert routing and escalation that will ensure the right people get notified immediately. Also, on-call scheduling and rotation management. This feature makes managing shifts and coverage very easy. Another feature is real-time incident collaboration and communication. This will help bring the right team together fast. Another feature is alert de-duplication and suppression. This will reduce the noise, so only meaningful alerts reach the on-call staff. The feature I rely on the most in my daily work is automated alert routing and escalation. It ensures that critical issues go directly to the right engineer without delay, which saves time and prevents the incident from being missed. This has been the biggest contributor to improving our response times. The noise reduction feature is also very helpful. By filtering out non-critical or duplicate alerts, Splunk On-Call keeps our team focused on what actually matters and prevents alert fatigue. Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents. It also reduced alert fatigue and made our on-call process more reliable and predictable. Our average incident response time dropped by around 20% to 25%, mainly because alerts reached the right people faster. We also noticed fewer unnecessary escalations, and missed alerts almost completely stopped after we implemented automated routing and escalation policies.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the features my team found valuable in Opsgenie is the alert. There's also the option to install an app on your phone, so even if you don't have any mobile reception, but you're still connected to WiFi, you still get the alerts via the app, not just via phone call or SMS. The combination of both options was very useful because sometimes you have data and you don't have coverage by mobile, or vice versa. To have both options in terms of receiving alerts was very useful. Another valuable feature of Opsgenie is the on-call rotation with alerts. I belonged to a small team of three, then the team expanded into four members where everyone was on a weekly on-call basis, with each team member having a week of being on-call. At first, it was a bi-weekly on-call rotation, then it became once every three weeks, and after that, it was once every four weeks, so the on-call rotation with an alert feature was useful. My previous company had two separate environments, on the cloud and on-premises. My team was in charge of the on-premise environment, so there was a queue for my team with everything in Opsgenie, then the DevOps team had its queue on a group of infrastructure related to the cloud. Each team had its own devices organized in a group that was only managed per team. The on-call rotation was also separated between groups. Opsgenie is a very convenient solution for both teams in my previous company."

"Regarding advice, it is a good tool, and the integration is seamless."

"I am a Jira admin. The best feature for me is that I do not need to write different code when I integrate with multiple applications. OpsGenie made it easier for me. All I need to do is create a field and give a value. I need to set the parameters and give a value. I can write only one script so that it directly interacts with my Jira and feeds all the data."

"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."

"The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."

"One of the reasons for implementing OpsGenie was to have a completely automated system where there is no need to monitor and call someone if something breaks down."

"If you are using Atlassian products, Opsgenie is the best choice because the features are the same and it is bundled with Jira Service Management."

"Opsgenie has streamlined our communications and alerting."

More Opsgenie pros

"The alerts are immediate in this solution, which allows us to respond to errors quickly."

"It is stable, it is rapidly growing, and all the features are being built in a stable way for the users to work with."

"Our company has already achieved ROI because different tools can alert to a single system and that is very efficient."

"The initial setup is a simple process."

"It is a great product for routing tickets and alerts, so it saves invaluable time."

"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."

"The initial setup is straightforward."

"It is one of the most critical things you can do in your infrastructure, and it is a no-brainer, just do it."

More PagerDuty Operations Cloud pros

"VictorOps has decreased the meantime to acknowledge an incident management process, our developers can be on-call faster when we are using this solution, and we can fix our incidents much quicker."

"Technical support is an A+ or a 10/10; if I could give an 11/10, I would, and it is what I love about them."

"I would recommend VictorOps for global distributed support teams."

"Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents."

"It reduces the communication around CI/CD and production errors in about 90% of the cases and made our support tasks much easier."

"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."

"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."

"My VP of Operations is ecstatic about the VictorOps product."

More Splunk On-Call pros

Cons

"The handshake with the monitoring tools can also be improved. When there were a bunch of alerts or the number of alerts was more than a thousand in a minute, OpsGenie wasn't able to handle everything properly. The handshake issues were there."

"We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly."

"In a future release, we would like to receive alerts when a specific threshold is reached and to escalate the reason for that alert."

"OpsGenie needs to keep up with its competitors in terms of new features and pricing."

"I would like to see a little bit more work in API key management in the Opsgenie UI. It's a bit difficult to manage sometimes. For example, in terms of management, you can either see all the keys or none of the keys. This is something for which I would like to have better granularity so that I could give some people access to some of the keys. It's something that I don't have today if I'm not mistaken."

"They could introduce many more features, which we believe is on their roadmap."

"Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosystem, offering seamless ticket transfers between Opsgenie and Jira Service Desk. I valued the ability to push tickets between the two platforms, addressing the need for widespread information accessibility, though it sometimes led to duplication. My suggestion would be to reintroduce complete ticket funneling between these systems to streamline operations."

"We can't rely on the output that we're getting from the platform."

More Opsgenie cons

"PagerDuty's webhooks need some improvement."

"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."

"I’d like to see some kind of supervising element, the functionality to resolve and allow people to be alerted for supervisors. I don’t think that they are going to address this."

"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."

"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."

"PagerDuty's webhooks need some improvement."

"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."

"PagerDuty can improve the integration with Terraform."

More PagerDuty Operations Cloud cons

"User management has to be improved and more user types need to be added as there is currently only Admin or User."

"The only feature that we are currently waiting on right now is really kind of an annoyance factor: when we get on the timeline on the main dashboard, there’s an ACK All button."

"There could be improvements with communicating an incident or alert."

"One area for improvement would be enhancing the mobile app experience."

"The third-party configuration tool could be easier to use."

"Should have more YouTube webinars."

"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."

"Should have more YouTube webinars."

More Splunk On-Call cons

Pricing and Cost Advice

"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"I rate Opsgenie eight out of 10 for affordability. Opsgenie is on the cheaper side, and it fits our budget. I estimate the license costs around $400 to 500 annually for 15 users. The price is available on the internet. It's a standard, straightforward price."

"Integration with other solutions is one of the most valuable features of Opsgenie."

"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."

"The solution's prices are exorbitant."

"In the company I'm working for, currently, we are using the standard edition of Opsgenie. We're paying around $3,000 a month. It's a bit expensive compared to the other tools we use for different purposes. We find it a bit expensive because although Opsgenie is a complete tool for monitoring, it does not provide us with everything."

"From the pricing perspective, they are on the higher side as compared to other competitors."

More Opsgenie pricing and cost advice

"The pricing may be about $1,000 per user."

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."

"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."

"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"The price is very high."

More PagerDuty Operations Cloud pricing and cost advice

"The price of the solution could be less expensive."

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Top Industries

By visitors reading reviews

Performing Arts

13%

Computer Software Company

Transportation Company

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	15
Large Enterprise	32

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	1
Large Enterprise	9

Questions from the Community

What do you like most about Opsgenie?

That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and w...

See all answers

What is your experience regarding pricing and costs for Opsgenie?

The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good af...

See all answers

What needs improvement with Opsgenie?

Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scale...

See all answers

What is your experience regarding pricing and costs for PagerDuty?

Regarding pricing for PagerDuty Operations Cloud, I am currently a software engineer and a senior software engineer, ...

See all answers

What needs improvement with PagerDuty?

PagerDuty Operations Cloud can be improved by adding more features. Whatever manual work is there could be automated ...

See all answers

What is your primary use case for PagerDuty?

PagerDuty Operations Cloud is used to understand whether there are false positives or false alerts because it is inte...

See all answers

What is your experience regarding pricing and costs for VictorOps?

My experience with Splunk On-Call pricing and licensing has been straightforward. The setup cost was minimal since it...

See all answers

What needs improvement with VictorOps?

One area for improvement would be enhancing the mobile app experience. While it works well, smoother navigation and f...

See all answers

What is your primary use case for VictorOps?

I have been using Splunk On-Call for the last three years. My main use case for Splunk On-Call is incident alerting a...

See all answers

Comparisons

xMatters vs Opsgenie

Compared 15% of the time

Rootly vs Opsgenie

Compared 12% of the time

FireHydrant vs Opsgenie

Compared 8% of the time

Everbridge IT Alerting vs Opsgenie

Compared 4% of the time

SIGNL4 vs Opsgenie

Compared 3% of the time

More Opsgenie Competitors

xMatters vs PagerDuty Operations Cloud

Compared 11% of the time

JIRA Service Management vs PagerDuty Operations Cloud

Compared 10% of the time

Everbridge IT Alerting vs PagerDuty Operations Cloud

Compared 8% of the time

Rootly vs PagerDuty Operations Cloud

Compared 7% of the time

ServiceNow vs PagerDuty Operations Cloud

Compared 4% of the time

More PagerDuty Operations Cloud Competitors

Everbridge IT Alerting vs Splunk On-Call

Compared 10% of the time

IBM Cloud Event Management vs Splunk On-Call

Compared 8% of the time

ServiceNow vs Splunk On-Call

Compared 8% of the time

Zabbix vs Splunk On-Call

Compared 6% of the time

xMatters vs Splunk On-Call

Compared 5% of the time

More Splunk On-Call Competitors

Product Reports

Buyer's Guide

Opsgenie

March 2026

Download Opsgenie product report

Buyer's Guide

PagerDuty Operations Cloud

March 2026

Download PagerDuty Operations Cloud product report

Buyer's Guide

Splunk On-Call

March 2026

Download Splunk On-Call product report

Also Known As

No data available

VictorOps

Overview

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems.

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

Atlassian

The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.

PagerDuty Features

PagerDuty has many valuable key features. Some of the most useful ones include:

650+ integrations
Alerting
Native apps with push notifications
On-call duty scheduling
Automatic escalation of alerts
Reliable, distributed architecture
Incident reporting
Real-time monitoring
Network analysis
Issue tracking
Access controls/permissions
Service Level Agreement (SLA) management

PagerDuty Benefits

There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:

Ideal for developers: With the PagerDuty solution, developers can spend more time focused on code. The solution’s powerful automation and noise reduction capabilities minimize interruptions and mobilize the right team in seconds.

Security incident response: Because of its integration ecosystem, PagerDuty enables you to respond to threats faster, tighten up security vulnerabilities, and get better cross-team visibility.

Critical event management: The solution makes it possible for your organization to get your crisis management team up and running quickly, keep all your business leaders and stakeholders informed in critical moments, and limit any disruptions that could impact your reputation or core business.

Service ownership: PagerDuty’s service ownership allows you to give everyone more autonomy, boost accountability, and minimize the impact of issues by quickly pulling in the right responder every time.

CollabOps: With this solution, you can integrate with chat and video tools like Slack, Zoom, and Microsoft Teams. Doing so makes it easier to contain incidents quickly, avoid manual errors, and streamline work across DevOps, CSOps, BizOps, and ITOps organizations.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.

Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."

PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”

Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”

PagerDuty

Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.

Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from efficient alert notifications via phone or text, a user-friendly interface streamlining scheduling, and detailed timelines supporting root cause analysis. It is especially useful in IT environments where quick incident response and communication are critical. Users appreciate the aid in identifying responsible contacts during on-call rotations and deploying on-premises situations involving numerous team members.

What features enhance Splunk On-Call?

Seamless On-Call Scheduling: Organizes and simplifies duty rotations efficiently.
Effective Alert Escalation: Ensures critical issues reach the appropriate personnel swiftly.
Comprehensive Third-Party Integration: Connects easily with monitoring tools to streamline workflows.
Transmogrifier Feature: Customizes message content to improve communication clarity.
Automatic Solution Reporting: Aids in swift issue resolution through detailed reports.
Efficient Alert Notifications: Offers swift communication via phone and text notifications.
User-Friendly Interface: Simplifies management of schedules and overrides.

What benefits and ROI should users expect when utilizing Splunk On-Call?

Reduced Incident Response Time: Accelerates team reaction to critical alerts.
Enhanced Communication: Facilitates clearer and quicker interaction within teams.
Flexibility: Adapts to specific organizational requirements effortlessly.
Improved Root Cause Analysis: Provides comprehensive timelines and reports for deep dives.

Splunk On-Call is often implemented in IT departments of large organizations, where teams manage on-call operations and incident responses. Particularly beneficial in sectors requiring rapid reaction times, like tech companies or service providers, it aids developers in swiftly resolving service interruptions to maintain operational continuity and customer satisfaction.

Splunk

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Buyer's Guide

IT Alerting and Incident Management

March 2026

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