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OpenText SiteScope vs SCOM comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText SiteScope
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
29
Ranking in other categories
Application Performance Monitoring (APM) and Observability (15th)
SCOM
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
83
Ranking in other categories
Event Monitoring (4th), Network Monitoring Software (26th)
 

Mindshare comparison

OpenText SiteScope and SCOM aren’t in the same category and serve different purposes. OpenText SiteScope is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 1.3%, up 0.6% compared to last year.
SCOM, on the other hand, focuses on Event Monitoring, holds 9.4% mindshare, down 9.9% since last year.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
OpenText SiteScope1.3%
Splunk AppDynamics5.0%
Dynatrace4.9%
Other88.8%
Application Performance Monitoring (APM) and Observability
Event Monitoring Mindshare Distribution
ProductMindshare (%)
SCOM9.4%
BMC TrueSight8.6%
OpenText AI Operations Management8.5%
Other73.5%
Event Monitoring
 

Featured Reviews

Hosney Osman - PeerSpot reviewer
Technical Solution Architect at Vodafone
Proactive monitoring has reduced response time and has improved capacity planning accuracy
Regarding areas for improvement, there may be minor issues, but I have not faced any significant issues with OpenText SiteScope because I have a team that uses this product daily. As a monitoring dashboard user, I do not have any negative feedback. A feature that could be added is direct integration with a ticketing tool, as it would help operation teams directly detect alarms and alerts happening in our infrastructure. Direct integration with a ticketing tool such as Remedy would be a good feature. OpenText SiteScope has some limitations, especially with integration between OpenText SiteScope and Remedy, which must be done through middle software. There are also limitations for cloud monitoring as well as for Docker and Kubernetes.
AK
Assistant Manager at SMS group GmbH
Have integrated effective monitoring and seamless alerting with improved visualization capabilities
The most valuable feature of SCOM is its monitoring capability, and we have integrated SCOM with Grafana, which is a dashboarding tool. We have implemented and integrated this to create dashboarding of the SCOM monitoring system for the database, SQL, and the Linux servers we have configured in SCOM. We have created separate dashboarding for it, and the monitoring and creating rules and monitors in the management servers and management packs that SCOM provides are very useful for us. The alerting mechanism of SCOM has benefited our operations because we have modified the thresholds as per our internal requirements. We have configured threshold modifications for the CPU, memory, and especially for disk space. For routine disk space usage on the system, we have provided a separate threshold configuration.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Agentless data collection supporting a big number of monitor metrics."
"SiteScope has built-in flat file DB, hence it removes the dependency of an external DB for higher stability."
"The biggest benefit I see from OpenText SiteScope is that it is a very professional tool, and it helps me greatly."
"My advice to other people considering SiteScope as a solution in this category of tools is that I think SiteScope is a good product."
"The stability of the Micro Focus Voltage SiteScope is good."
"It's a very flexible product so you can run a script out of it, even straight out of the box."
"The URL monitoring is excellent."
"The tool has capabilities other than managing web-based applications, like URL Monitor and EPI Script. It is also easy to use the tool."
"This is the main monitoring system for our company; we use it for monitoring, reporting, and analytics."
"When it comes to monitoring Microsoft servers, it is very useful."
"We've had outages at two am and three am that was automatically resolved by SCOM saving us time and money."
"SCOM is a required tool in my job since I am responsible in overseeing multiple virtual and physical servers and services for a bank."
"I like the historical reporting of observer metrics, and it's a fairly user-friendly solution."
"The feature I like most about SCOM is that it is easy-to-use."
"Anything that can be accessed via SNMP commands, SCOM can retrieve via SNMP Gets."
"This product is really easy to use and has best monitoring capabilities when used to monitor Microsoft products."
 

Cons

"The interface of OpenText SiteScope needs improvement. It has a Java-based interface, which is slow and could be simplified for better usability."
"They should provide more templates for new vendor devices."
"We think that AppDynamics will do this in a more satisfactory way for us and we do not have this feature with SiteScope."
"The lack of an agent means that remote monitoring requires multiple firewall ports to be opened."
"Basically, full automation of the SiS config is not possible, even using HP tools like HP Operations Orchestration, as the application does not allow full configuration of monitor components via the API."
"As far as the limitations of Micro Focus SiteScope, the types of scripting files that can be executed are rather limited unless you go to some third-party plugins."
"I would be very interested in having transaction traceability included in the product, to give us a better view of what is really going wrong in a particular method and action."
"The graphs and dashboard in the solution are areas that need improvement."
"I would like to see better support for monitoring Unix-based systems."
"In terms of features that could be improved, I would say the agent integration into the operating system. We are having difficulties integrating Linux into some of the networking devices."
"Stability and some performance issues exist and they need improvement."
"It lacks certain details that other products do better, like granular access and better application monitoring."
"SCOM agents have a heavy footprint. Would like a lighter, more-efficient footprint."
"SCOM server needs periodic maintenance to make sure the disk/database has enough space and a lot of alerts across a big environment might come fairly quickly."
"It's not straightforward, SCOM is relatively noisy out of the box, so time is required to tailor the alerting, adjusting threshold triggers and over-riding alerts that are not required to ensure alerts captured are relevant and require action."
"We didn't know the solution enough, and therefore, it took a while to set everything up correctly. There was a learning curve."
 

Pricing and Cost Advice

"The pricing or licensing cost for Micro Focus SiteScope is often bundled with other things, so the cost for each individual would be difficult to calculate. Pricing could be $2,000,000 a year. My company pays for technical support because it's part of the contract with Micro Focus SiteScope. You buy the licenses, but you're also paying for the support. With Nagios, it's much more bare-bones as far as paying for licenses and the software itself, and my company didn't have to use as much Nagios support yet in one or two years because there weren't too many problems using Nagios, and it's much more cost-effective, so that's one of the reasons why my company is migrating to Nagios from Micro Focus SiteScope."
"SiteScope licensing can be node based-or monitor-based. I would recommend for node-based licensing."
"You have to pay for their "solution templates". Other tools do not charge you for knowledge-based monitoring bundles."
"Depending on your requirements, there are two licensing models available. A simple point model, or an endpoint model."
"Licensing is a little steep."
"It is expensive. I don't like its licensing. I don't like anything where you have to license it by individual licenses. I'm not a fan of that, but that's just me."
"I rate the solution's pricing a six out of ten on a scale where one is cheap and ten is expensive."
"The product's pricing should be lower since there are many open-source products that can do the same job with better user interfaces. The tool's pricing is yearly and you need to pay for support."
"It is the cheapest product available in the market."
"The platform is cost-effective due to our existing Microsoft support."
"We have an EA with Microsoft, and it comes as part of the EA."
"I don't know the exact cost because it's managed by our sales team, but Microsoft is on the higher side."
"Two customers bought the enterprise agreement with Microsoft and paid for Software Assurance. But few customers don't buy it for Software Assurance. They just buy it and deploy it, and they think that we will be using it for the next five years."
"It is more expensive than the competition."
"SCOM's pricing is average."
"Our licensing fees are approximately $30 per user, per month."
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Top Industries

By visitors reading reviews
Construction Company
14%
Manufacturing Company
10%
Financial Services Firm
9%
Outsourcing Company
8%
Financial Services Firm
14%
Government
8%
Comms Service Provider
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise4
Large Enterprise21
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise22
Large Enterprise54
 

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Voltage SiteScope?
The licensing scheme for Micro Focus tools is reasonable, and more affordable. It's seen as medium or de-receivable.
What needs improvement with Micro Focus Voltage SiteScope?
Regarding areas for improvement, there may be minor issues, but I have not faced any significant issues with OpenText SiteScope because I have a team that uses this product daily. As a monitoring d...
What is your primary use case for Micro Focus Voltage SiteScope?
OpenText SiteScope has a lot of use cases including monitoring websites, monitoring URLs, monitoring infrastructure resources like CPU, hard disk, and memory usage, and customized monitoring script...
What is your experience regarding pricing and costs for SCOM?
I am not aware of the exact pricing as it is managed by my supervisor. As an academic institution, we receive substantial discounts.
What needs improvement with SCOM?
We believe that the dashboarding in SCOM needs to be improved or enhanced because it is not too expressive in reporting. We can work on deploying new ways of viewing things and modifying visualizat...
What is your primary use case for SCOM?
My usual use case for SCOM is as an administrator role where I create reports and provide system configuration for Linux and installation of the SCOM agent. I handle deploying and upgrading the age...
 

Also Known As

Micro Focus SiteScope, HPE SiteScope, SiteScope
System Center Operations Manager, SCOM 2012
 

Overview

 

Sample Customers

Vodafone Ireland, Kuveyt Turk Participation Bank
Dialog Telekom
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