We performed a comparison between OpenText Real User Monitoring and Splunk Enterprise Security based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"The most valuable feature is application performance monitoring."
"The reporting feature is good for us."
"Real User Monitor has improved our productivity."
"Very easy to implement."
"The technical support is good at resolving issues."
"The stock analysts and security people use one single dashboard (one single location) to check our logs."
"It has virtual visualization, and other products do not."
"Splunk gives my clients the ability to bring multiple, disparate types of data together, then correlate and report on them."
"I am satisfied with the support."
"The most valuable feature is the log aggregation, being able to scan through all of the logs."
"My favorite example of improving of organization is saving a $60k/mo in payroll fraud and $10k/mo in wasted API credits by using simple searches and clear reports."
"The most valuable feature is the incident dashboard, and the extensive use of correlation searches, which isn't available with a standard Splunk search package. This feature is important to me because it enables SOC analysts to do their job more efficiently and be able to investigate or mediate incidents at a faster pace."
"We can do things in minutes instead of days."
"Some issues with login errors."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"This technology is considered to be older."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"We would like to see support for non-Windows environments."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"I'd say I am happy with the technical support, not elated. They provide great support, but sometimes they don't have the answers that I need."
"My biggest struggle with Splunk in general is memorizing all the commands. If I want to know which users have logged in between certain hours, I cannot write that query out. It would be helpful to have AI so that I can explain in simple terms what I want and then the search gives that back to me. I am waiting for that."
"Integrating tools and creating use cases could be easier. It's hard for a junior security engineer with only a couple of years of experience to write use cases. They can do it, but it's much easier in a solution like IBM QRadar. Setting conditions is like a multiple-choice type of thing. It's a more user-friendly process."
"In the next releases, I would like to see more pricing flexibility."
"Splunk could have more built-in use case presets that customers can build on and customize."
"The security can be improved."
"It needs integration with a configuration management solution."
"The user access control could be much more granular, so that the admins can control r/w/x access for specific features of the product like dashboards, etc."
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OpenText Real User Monitoring is ranked 46th in Application Performance Monitoring (APM) and Observability with 8 reviews while Splunk Enterprise Security is ranked 1st in Security Information and Event Management (SIEM) with 228 reviews. OpenText Real User Monitoring is rated 6.2, while Splunk Enterprise Security is rated 8.4. The top reviewer of OpenText Real User Monitoring writes "The reports and metrics we collect help us to improve our services". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". OpenText Real User Monitoring is most compared with AppDynamics, Dynatrace, Honeycomb.io and VMware Aria Operations for Applications, whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Elastic Security and Microsoft Sentinel. See our OpenText Real User Monitoring vs. Splunk Enterprise Security report.
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