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OpenText Real User Monitoring vs Splunk Enterprise Security comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Real User Monitoring
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
Application Performance Monitoring (APM) and Observability (33rd)
Splunk Enterprise Security
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
418
Ranking in other categories
Log Management (1st), Security Information and Event Management (SIEM) (1st), IT Operations Analytics (1st)
 

Mindshare comparison

While both are Application Lifecycle Management solutions, they serve different purposes. OpenText Real User Monitoring is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 1.3%, up 0.2% compared to last year.
Splunk Enterprise Security, on the other hand, focuses on Security Information and Event Management (SIEM), holds 7.6% mindshare, down 9.4% since last year.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
OpenText Real User Monitoring1.3%
Dynatrace5.0%
Splunk AppDynamics4.5%
Other89.2%
Application Performance Monitoring (APM) and Observability
Security Information and Event Management (SIEM) Mindshare Distribution
ProductMindshare (%)
Splunk Enterprise Security7.6%
IBM Security QRadar5.5%
Wazuh4.1%
Other82.8%
Security Information and Event Management (SIEM)
 

Featured Reviews

YA
Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees
User-level monitoring with near-real-time analytics boosts service availability
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…
Sathis-Kumar - PeerSpot reviewer
Senior Manager at Bank of America
Helps us detect cyber threats quickly and integrate multiple feeds effectively
Overall, the product is good, but when it comes to some infrastructure issues, we have to dig into more logs. There is no straightforward indication of an issue. Health check kind of dashboards are not available. More AI would help us, and more optimization, since security products run more queries. The AI module could suggest solutions, optimizing queries or workload balancing. If the product itself advises on running queries during peak times, it would be similar to what ChatGPT currently offers. We see quite a few issues on stability. Even last week, we faced something, and identifying bottlenecks is not easy. We need more SMEs, and there is no mechanism to tell us about indexer or search head issues. Self-monitoring dashboards could be beneficial. The technical support still requires more improvement. Often, primary support takes a lot of time and forwards most solutions to the engineering side. The primary support team has very limited knowledge to provide.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is application performance monitoring."
"Real User Monitor does its job, and that is why we have stayed with it for so many years."
"We use RUM and BSM and so far it has been really good at getting real user transactions from a real user monitor and then tying it to a BSM single view dashboard, where we get the whole realistic picture."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"Very easy to implement."
"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."
"We found this to be a stable product."
"This solution is very reliable; it's stable."
"We evaluated several solutions and selected Splunk due to the functionality and cost."
"We use the solution as a log collector, and to analyze and provide alerts from the IT instructor."
"I really like the user interface and how it works."
"The compatibility with the add-ons helps us add more data in the same compatible format and use data models to elaborate and make it faster."
"I evaluate customer service and technical support as great."
"We primarily use it to correlate logs throughout the enterprise for both searching and use in investigations."
"The feature that we use the most is the correlation search engine within ES."
"Splunk Enterprise Security helped improve our organization’s ability to ingest and normalize data."
 

Cons

"If it is a standalone solution, however, I would not recommend Micro Focus."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"I have to say that I am very disappointed with this solution. It's very heavy, and it is a nightmare to deploy and maintain."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"We would like to see support for non-Windows environments."
"Some issues with login errors."
"This technology is considered to be older."
"The support that is included with the standard licensing fee is very bad."
"Splunk Enterprise Security incurs a significant cost because of the amount of data we send, but we are fine with the value we're getting for that price."
"The AWS add-on is particularly problematic, with most inputs requiring manual writing due to lack of out-of-box functionality."
"The most significant challenges I face when using Splunk Enterprise Security for advanced threat detection are the false positive alerts."
"Areas of Splunk Enterprise Security that could be improved include the need for training and certifications. We are planning to do certifications, and there are many features, such as risk-based score and score detection, where the current training doesn't provide visibility to the analyst."
"Splunk could enhance its services by providing more comprehensive professional assistance aimed at optimizing our investment."
"We do have to educate developers on how to not blow it up. It is a little to easy to write an expensive query and overly stress the system. This could be improved."
"The analytics of Splunk could be improved."
 

Pricing and Cost Advice

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"If I compare with other vendors, other vendors are more expensive"
"Not expensive."
"Further reductions would be fantastic, and I believe that more and more people would flock to it."
"It is expensive, but it is a good tool. It is worth the cost."
"The pricing of Splunk Enterprise Security is somewhat high, but comparing it with its benefits, it's acceptable. It depends on the type of business."
"Although Splunk is an expensive product, it is designed to be utilized across your organization in order to maximize your ROI and lower your TCO."
"Its price is fair. Like with anything else, if you go into the cloud, different providers cost more, and you are able to throttle back or throttle up. The cost is comparable with anything else."
"It is a bit costly."
"I think that most of the log analytics solutions are expensive and I'm not sure if it's worth it."
"Splunk Enterprise Security is a bit expensive overall, but it provides good value."
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Comparison Review

VS
Manager, Enterprise Risk Consulting at a tech company with 1,001-5,000 employees
Feb 26, 2015
HP ArcSight vs. IBM QRadar vs. ​McAfee Nitro vs. Splunk vs. RSA Security vs. LogRhythm
We at Infosecnirvana.com have done several posts on SIEM. After the Dummies Guide on SIEM, we are following it up with a SIEM Product Comparison – 101 deck. So, here it is for your viewing pleasure. Let me know what you think by posting your comments below. The key products compared here are…
 

Top Industries

By visitors reading reviews
Construction Company
20%
Government
8%
Educational Organization
7%
Outsourcing Company
7%
Financial Services Firm
13%
Outsourcing Company
9%
Manufacturing Company
8%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
By reviewers
Company SizeCount
Small Business129
Midsize Enterprise65
Large Enterprise285
 

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
What SOC product do you recommend?
For tools I’d recommend: -SIEM- LogRhythm -SOAR- Palo Alto XSOAR Doing commercial w/o both (or at least an XDR) is asking to miss details that are critical, and ending up a statistic. Also, rememb...
What is a better choice, Splunk or Azure Sentinel?
It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for ingestion of anything, but the charge per GB/Day Indexed and it gets expensive as log ...
How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
 

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
No data available
 

Overview

 

Sample Customers

Avea, Maccabi Healthcare Services, TEB
Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.
Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: August 2026.
910,350 professionals have used our research since 2012.