We performed a comparison between OpenText Real User Monitoring and SolarWinds Server and Application Monitor based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."The technical support is good at resolving issues."
"The most valuable feature is application performance monitoring."
"Real User Monitor has improved our productivity."
"The reporting feature is good for us."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"Very easy to implement."
"The solution has good alerts. Notifications are sent via email to technicians. You can filter the kinds of alerts you want to receive as well. It's excellent."
"The features like trends, capacity planning, recommendations, and diagnostics are the main items I focus on for added value."
"I find it to be a strong product suite, particularly when you need a comprehensive monitoring tool."
"Manage Groups: The capability to group appropriate devices gives better visibility of sites, categories, or critical regions. The same can be used to represent a dashboard for higher management."
"I'd rate technical support at eight out of ten. They are helpful and fast."
"The most valuable feature of SolarWinds Server and Application Monitor is the network devices' performance monitor is the best."
"AppInsight for SQL: Enables us to see the relevant error log entries on the same page as performance parameters."
"Extremely user friendly: Any IT professional can learn how to admin NPM in a short time."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"We would like to see support for non-Windows environments."
"This technology is considered to be older."
"Some issues with login errors."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"An additional feature that would improve this solution is the ability to complete root cause analysis."
"Downside of the tools is the web console are hung or crash. It need to improve the performance."
"It lacks a user experience for measuring things like the end-to-end time for which a user waits for a specific response in the system. In the application layer, it has some very basic stuff. You have to build your own with manuscripts and things like that."
"SolarWinds Server and Application Monitor could improve by having a cloud version. They have an observability platform but it still needs to be maintained by us."
"Currently SolarWinds SAM offers AppInsight for modern versions of: IIS, Exchange, SQL Server. They have shown to be powerful and insightful tools. However, AppInsight needs to be offered for more applications: Citrix, SharePoint, AX, etc."
"Mapping interactions between systems."
"The setup was complex. We had local support to assist us."
"It needs time-based functions for monitoring. Some things need to be polled on a specific schedule or only during a specific window."
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OpenText Real User Monitoring is ranked 46th in Application Performance Monitoring (APM) and Observability with 8 reviews while SolarWinds Server and Application Monitor is ranked 18th in Application Performance Monitoring (APM) and Observability with 38 reviews. OpenText Real User Monitoring is rated 6.2, while SolarWinds Server and Application Monitor is rated 8.0. The top reviewer of OpenText Real User Monitoring writes "The reports and metrics we collect help us to improve our services". On the other hand, the top reviewer of SolarWinds Server and Application Monitor writes "We use this product for base and application monitoring. ". OpenText Real User Monitoring is most compared with AppDynamics, Dynatrace, Honeycomb.io and VMware Aria Operations for Applications, whereas SolarWinds Server and Application Monitor is most compared with Azure Monitor, Dynatrace, AppDynamics, Prometheus and Nagios XI.
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