OpenText Real User Monitoring vs SolarWinds Server and Application Monitor comparison

OpenText and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #47 with an average rating of 7.7, while SolarWinds is ranked #18 with an average rating of 7.4. OpenText holds a 0.2% mindshare in APM, compared to SolarWinds’s 1.6% mindshare. Additionally, 58% of OpenText users are willing to recommend the solution, compared to 89% of SolarWinds users who would recommend it.

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

447 Views
247 Comparison Views

58% willing to recommend

SolarWinds Server and Appli...

Read 42 SolarWinds Server and Application Monitor reviews

3,263 Views
2,160 Comparison Views

89% willing to recommend

OpenText Real User Monitoring

SolarWinds Server and Appli...

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and SolarWinds Server and Application Monitor both offer robust monitoring solutions. User reviews suggest that OpenText has the upper hand in performance and scalability, while SolarWinds is often praised for its comprehensive features.

What features are offered by OpenText Real User Monitoring in comparison to SolarWinds Server and Application Monitor?

OpenText Real User Monitoring provides real-time insights, effective alerting, and strong performance metrics. It is also noted for its ease of integration. SolarWinds Server and Application Monitor offers extensive monitoring capabilities, detailed reporting features, and an extensive range of features. While SolarWinds provides more comprehensive monitoring features, it can be overwhelming for some users.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to SolarWinds Server and Application Monitor?

OpenText users suggest enhancements in analytical capabilities, more intuitive dashboards, and easier configuration. SolarWinds users point out the need for a more user-friendly experience, improved automation features, and simplification of the interface and usability.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to SolarWinds Server and Application Monitor?

OpenText Real User Monitoring has a straightforward deployment process but could improve its customer support responsiveness. SolarWinds Server and Application Monitor, while rich in features, has a more complex deployment process. Users find SolarWinds' customer service more responsive and helpful. SolarWinds has an edge in customer support, but OpenText is easier to deploy.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to SolarWinds Server and Application Monitor?

OpenText Real User Monitoring is often seen as higher in cost, with users expressing mixed feelings about its ROI. SolarWinds Server and Application Monitor is perceived as offering better value for money with a balance of cost and features. Users feel SolarWinds provides better ROI due to its extensive capabilities despite higher initial setup costs.

To learn more, read our detailed OpenText Real User Monitoring vs. SolarWinds Server and Application Monitor Report (Updated: June 2025).

Buyer's Guide

OpenText Real User Monitoring vs. SolarWinds Server and Application Monitor

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

47th

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

SolarWinds Server and Appli...

Ranking in Application Performance Monitoring (APM) and Observability

18th

Average Rating

8.0

Reviews Sentiment

5.0

Number of Reviews

Ranking in other categories

Server Monitoring (12th), Active Directory Management (10th)

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. The mindshare of SolarWinds Server and Application Monitor is 1.6%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

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Carlos Camargo

Senior Operations Manager at Sencinet

Provides user-friendly API features and has straightforward deployment process

One product area that could benefit from improvement is the synchronization of licensing periods across different modules. The misalignment of licensing terms can present commercial challenges when adding new modules or additional pollers. Additionally, the granularity of polling times for specific components could be enhanced to better meet individual customers' needs without impacting the entire polling pool.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."

"It offers near-real-time analytics, which is helpful."

"It is a good product."

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

"The technical support is good at resolving issues."

"Real User Monitor has improved our productivity."

"The most valuable feature is application performance monitoring."

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

More OpenText Real User Monitoring pros

"Hardware health: It allows for proactive monitoring of the hardware health and is a game changer."

"I am impressed with the tool's AppStack feature which mainly helps us in the identification process. This feature can give an overview of the fault and help us identify the issues for performance degradation. Instead of looking at multiple places, we can look at a single place to identify the issues."

"One of the most valuable features are the reports. They're pretty good. Also, the ease of installation and customization for the client is another feature that we value. SolarWinds has a lot of features but these are the ones I like the most. We also like that the KPIs have the ability to be preset."

"There are many valuable features, including the network configuration manager, and the network performance manager."

"The most valuable feature of SolarWinds Server and Application Monitor is its powerful monitoring capabilities."

"The graphical interfaces, GUI customizations, and alert configurations are impressive."

"Identifying the problem statement is easy."

"AppInsight. Provides a simple way to get very in-depth monitoring configured for our most popular applications. Exchange, SQL, and SharePoint."

More SolarWinds Server and Application Monitor pros

Cons

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

"This technology is considered to be older."

"We would like to see support for non-Windows environments."

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

"Some issues with login errors."

"The product needs more R&D to make it easier and more compatible with other software."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

More OpenText Real User Monitoring cons

"This product has no real downside unless they fail to continue development of its capabilities."

"In terms of the dashboards on offer, they should work to improve them. The types of dashboards that you get in terms of the graphs on offer aren't ideal right now."

"The tool’s report feature created issues for us. We needed to gain skills to use that feature. The tool’s customization is not easy since you have to reconfigure the whole system."

"Mapping interactions between systems."

"Reporting is the only thing with which we currently have challenges. They have this in two ways. There is the report writer, which is the backend, and we also have web reports, which are on the console. So, they have removed the report writer for the backend reports, and we are making use of the web console, but most of the users are not finding it very interesting to use the frontend reports. I would like them to bring back the report writer. That's the key area within it to improve on the reporting. If they can bring back the report writer, then most users will actually be comfortable. I have some customers who are trying to export their report to an Excel format, but it is not possible because they said any report that has been done from the web console cannot be exported to Excel, but most of the customers need to export their reports to Excel. That's one area they need to work on."

"SAM AppInsight for SQL: The ability to ignore fragmentation of specific indexes."

"The product does not explain why a problem occurred."

"I believe that some of the trends, environmental maps, and items like those found in Orion would be very beneficial."

More SolarWinds Server and Application Monitor cons

Pricing and Cost Advice

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"If I compare with other vendors, other vendors are more expensive"

"Not expensive."

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"The product might cost you $30,000 USD to buy, but scaling this solution requires the purchase of additional polling engines at $20,000 USD each."

"The price is too high."

"The licenses start from USD 3000.00 and go up to USD 20,000.00 for the year. It's a perpetual license. Nothing is free in SolarWinds, anything that you need is an additional cost."

"I would advise potential buyers to wait until the end of the quarter, end of year, or other time to place orders. There are actually great deals to be had at those times if your budget cycle can match up."

"I have always said SolarWinds is very “proud” of their products, meaning they are expensive. I cannot afford to purchase all the licenses I need for all the SolarWinds products."

"The tool is available for my company at a good price point."

"The solution's price is reasonable. Though it's on the higher side, the tool is worth the money."

"I think SolarWinds' pricing is very decent compared to other competitors in the market."

More SolarWinds Server and Application Monitor pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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857,162 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

28%

Government

Real Estate/Law Firm

Energy/Utilities Company

Educational Organization

26%

Computer Software Company

10%

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

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What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

See all answers

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

What do you like most about SolarWinds Server and Application Monitor?

Identifying the problem statement is easy.

See all answers

What is your experience regarding pricing and costs for SolarWinds Server and Application Monitor?

The initial cost is quite high, but the renewal cost is reasonable.

See all answers

What needs improvement with SolarWinds Server and Application Monitor?

There are no specific features or functionality I would like to see improved or enhanced in SolarWinds Server and Application Monitor at this time. I have not encountered any missing features or fu...

See all answers

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Splunk AppDynamics vs SolarWinds Server and Application Monitor

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Compared 5% of the time

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Product Reports

Buyer's Guide

OpenText Real User Monitoring

May 2025

Download OpenText Real User Monitoring product report

Buyer's Guide

SolarWinds Server and Application Monitor

May 2025

SolarWinds Server and Application Monitor report

Download SolarWinds Server and Application Monitor product report

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

SolarWinds SAM

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

SolarWinds Server & Application Monitor (SAM) delivers powerful application and server monitoring capabilities for IT pros, enabling them to diagnose and troubleshoot performance issues faster. Do not let slow applications and downtime impact your end-users and business services. Pinpoint the root cause of application issues across various layers of the IT stack. SolarWinds SAM is affordable and easy to deploy, use, and customize. You can automatically discover your system's environment and start monitoring in about an hour. No professional services or consultation needed.

SolarWinds

Sample Customers

Avea, Maccabi Healthcare Services, TEB

Andr. L. Riis AS, NetSuite

Buyer's Guide

OpenText Real User Monitoring vs. SolarWinds Server and Application Monitor

June 2025

Free Report: OpenText Real User Monitoring vs. SolarWinds Server and Application Monitor

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