OpenText Process Automation vs Studio Creatio comparison

OpenText and Creatio are both solutions in the Business Process Management (BPM) category. OpenText is ranked #17 with an average rating of 7.7, while Creatio is ranked #25 with an average rating of 9.0. OpenText holds a 0.6% mindshare in BPM, compared to Creatio’s 0.7% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 100% of Creatio users who would recommend it.

OpenText Process Automation

Read 10 OpenText Process Automation reviews

795 Views
413 Comparison Views

100% willing to recommend

Studio Creatio

Read 13 Studio Creatio reviews

1,126 Views
462 Comparison Views

100% willing to recommend

OpenText Process Automation

Studio Creatio

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Executive SummaryUpdated on Jun 19, 2025

Studio Creatio and OpenText Process Automation are competitors in the business process management sector. OpenText is regarded as more robust due to its comprehensive features, which attract users who need tailored solutions.

Features: Studio Creatio provides a low-code platform that supports rapid application development, efficient integration, and dynamic case management, which simplifies complex processes. OpenText Process Automation excels in customization, offering robust workflow automation, monitoring features, and integration capabilities, creating a comprehensive solution for detailed process management.

Room for Improvement: Studio Creatio could benefit from enhanced capabilities in its low-code environment, making it more user-friendly. Expanding omnichannel communication features and improving artificial intelligence functionalities could also be beneficial. OpenText Process Automation would gain from simplifying its customization processes and improving the user interface to make it more intuitive for new users. Streamlining deployment procedures could reduce setup time.

Ease of Deployment and Customer Service: Studio Creatio is known for its straightforward deployment and excellent customer support, facilitating a smooth implementation process. OpenText Process Automation, while offering extensive configuration options, presents a more complex deployment process that may extend setup time but allows for detailed customization. Studio Creatio provides ease and speed in setup, whereas OpenText's deployment offers customization depth.

Pricing and ROI: Studio Creatio delivers competitive pricing and a strong ROI focus through its simple setup and deployment. OpenText Process Automation involves higher initial costs due to its thorough configurability but justifies this with a broad feature set and customization capabilities, promising long-term value. The primary distinction is the balance between upfront investment and potential long-term benefits.

To learn more, read our detailed OpenText Process Automation vs. Studio Creatio Report (Updated: July 2025).

Buyer's Guide

OpenText Process Automation vs. Studio Creatio

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Process Automation

Ranking in Business Process Management (BPM)

17th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Studio Creatio

Ranking in Business Process Management (BPM)

25th

Average Rating

8.6

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Rapid Application Development Software (22nd), Low-Code Development Platforms (18th)

Mindshare comparison

As of August 2025, in the Business Process Management (BPM) category, the mindshare of OpenText Process Automation is 0.6%, up from 0.3% compared to the previous year. The mindshare of Studio Creatio is 0.7%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Senthil Natarajan

Chief Operating Officer at a outsourcing company with 51-200 employees

The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities

The main valuable features of OpenText AppWorks are the BPM modules. There is the standard BPM modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP system.

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Anatolii Vovniuk

Deputy Chief Information Officer, Head of Digital Strategy & Cybersecurity at Kyiv City Council

Customizable, easy to use, and has good built-in dashboards

The tool is available on the cloud as well as on-premise. The ease of setup depends on the complexity of the project. In most cases, we just connect and work. We must create our own team and find a partner to build our own application. If we need to create something new, it will take time. I rate the ease of setup of the cloud version a ten out of ten. However, I would rate the ease of setup of the on-premise version a five or six out of ten. The on-premise version takes longer to deploy. The cloud version can be deployed within minutes. We receive a license key and start working. If all the components are ready, we can deploy the on-premise version within ten days.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Its customer support is reliable and easy to approach."

"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."

"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."

"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."

"We really appreciate the process automation and how can you create human tasks as one of your processes."

"The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability."

"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."

"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."

More OpenText Process Automation pros

"Creatio also provides us with scalability, performance and agility."

"The most valuable feature of the solution is that it is a low-code and no-code platform."

"The most valuable feature of this solution is its simplicity."

"The pre-configured CRM functionalities regarding the accounts management and contact activities is very good. It's easy to develop workflows."

"The most valuable features are performance, built-in variety of multiple task automation, and has international standards notations."

"The tool enables users to work offline through the mobile application."

"It is a low-code platform, that is very intuitive."

"The business process management is definitely the most valuable feature. What Creatio ended up doing with their software solution is giving you the power, in your own hands, in a way that is incredibly intuitive and well-structured."

More Studio Creatio pros

Cons

"AppWorks could be improved by including BPM simulation."

"The integration could improve."

"From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."

"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."

"The solution needs to continue to enhance the low-coding feature within the product itself."

"There is room for improvement in the pricing structure."

"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."

"OpenText needs improvements in its integration model to align with newer integration types."

More OpenText Process Automation cons

"Creatio needs to stabilize their marketplace."

"Studio Creatio is a new product in the market, making its lack of maturity an area of concern."

"I can have several types of contacts, customers, employees, partners, and so on, and I would like to have a different view for each type of contact in the list view. Currently, there is no way to configure this. This is something I would like Creatio to improve. In this time of COVID, it is very important that all such solutions improve omnichannel communications and omnichannel marketing. Companies need to communicate with customers by using not just the phone number and email but also by using social networks. All companies today need artificial intelligence, machine learning, the internet of things, and social communication."

"It does not have the ability to run one single large process."

"HRM is an area where Studio Creatio lacks and needs to improve."

"It appears that at times, our partners might be using Google Translate, resulting in translations lacking context and not being entirely understandable."

"The documentation must be more technical."

"Numerous options can make implementation confusing."

More Studio Creatio cons

Pricing and Cost Advice

"There is a user-based perpetual license."

"The price is on the higher side."

"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."

"AppWorks is pretty expensive."

"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."

"The pricing plans are not user-friendly because in many cases you have to buy different options to get additional features."

"There is a license required for this solution."

"I rate the product price a five or six on a scale of one to ten, where one is cheap, and ten is expensive."

"From my standpoint, it blows out of the water all the other competitors out there that we were potentially looking at, and it was in a reasonable price range, whereas you have these other Fortune 500 companies that were asking for a ridiculous amount."

"The tool is reasonably priced."

"It is fairly competitive."

"I rate the pricing a five on a scale of one to ten, where one is cheap and ten is expensive."

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Top Industries

By visitors reading reviews

Insurance Company

15%

Financial Services Firm

11%

Computer Software Company

Government

Comms Service Provider

15%

Computer Software Company

13%

Financial Services Firm

12%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about OpenText AppWorks?

We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...

See all answers

What is your experience regarding pricing and costs for OpenText AppWorks?

From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...

See all answers

What needs improvement with OpenText AppWorks?

They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...

See all answers

What do you like most about Studio Creatio?

The most valuable feature of the solution is that it is a low-code and no-code platform.

See all answers

What is your experience regarding pricing and costs for Studio Creatio?

The tool is reasonably priced.

See all answers

What needs improvement with Studio Creatio?

Sometimes, the cloud version provides slow responses. The documentation must be more technical. Sometimes, we need to work with massive external data. We might have 10 to 20 million lines of data t...

See all answers

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Compared 12% of the time

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Compared 16% of the time

Mendix vs Studio Creatio

Compared 13% of the time

OutSystems vs Studio Creatio

Compared 12% of the time

ServiceNow Now Platform vs Studio Creatio

Compared 10% of the time

ELMA 365 vs Studio Creatio

Compared 7% of the time

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Product Reports

Buyer's Guide

OpenText Process Automation

August 2025

Download OpenText Process Automation product report

Buyer's Guide

Studio Creatio

July 2025

Download Studio Creatio product report

Overview

OpenText Process Automation offers a low-code environment for efficient development, enhanced by strong integration, dynamic case management, and OCR technology to streamline business processes across industries.

OpenText Process Automation provides a comprehensive platform for improving business processes with features that allow for significant time reduction through a low-code development environment. It integrates seamlessly with third-party systems, enabling dynamic case management and effective monitoring capabilities. By incorporating OCR technology, it enhances efficiency and lowers costs. Users benefit from its centralized architecture, which brings together diverse tools to streamline operations. Its BPM modules support automation in supply chain and vendor processes, leading to widespread implementation. Known for its stability and scalability, it also receives positive feedback for its reliable support. However, there are areas needing enhancement, such as improved low-code features, better integration, and a desire for a unified UI with better mobile compatibility. There is a call for an archival function to address database growth and concerns about pricing and performance related to the BPMN 2.0 model. Potential improvements include AI integration and enhanced modeling in the low-code platform.

What are the key features?

Low-Code Development: Enables user-friendly development and faster deployment.
Third-Party Integration: Works well with systems like SAP and Salesforce.
OCR Technology: Streamlines processes by enhancing efficiency and reducing costs.
Dynamic Case Management: Adapts to complex workflows and changing conditions.
Centralized Architecture: Integrates multiple tools, streamlining operations.

What benefits and ROI should be evaluated?

Efficiency: Significantly reduces development time.
Cost-Effectiveness: Lowers operational costs through process optimization.
Scalability: Grows alongside organizational demands without performance loss.
Reliability: Offers stable operations with robust support.
Integration Capabilities: Seamlessly links with existing systems to enhance functionality.

OpenText Process Automation is implemented in industries like insurance, banking, and manufacturing for tasks such as invoice processing, accounts payable, cash management, and supply chain automation. It enables integration with systems like SAP and Salesforce, offering on-premises or cloud deployment, enhancing workflows and document orchestration.

OpenText

Intelligent business process management and low-code platform with out-of-the-box solutions and templates

Studio Creatio, Enterprise Edition is the unique synergy of business processes management and case management technologies that provide organizations with powerful tools to easily manage and optimize business processes.

Creatio

Sample Customers

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer

Rangel Logistics Solutions

Buyer's Guide

OpenText Process Automation vs. Studio Creatio

July 2025

Free Report: OpenText Process Automation vs. Studio Creatio

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