OpenText Process Automation vs Studio Creatio comparison

OpenText and Creatio are both solutions in the Business Process Management (BPM) category. OpenText is ranked #17 with an average rating of 7.7, while Creatio is ranked #23 with an average rating of 9.0. OpenText holds a 0.7% mindshare in BPM, compared to Creatio’s 0.8% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 100% of Creatio users who would recommend it.

OpenText Process Automation

Read 10 OpenText Process Automation reviews

797 Views
470 Comparison Views

100% willing to recommend

Studio Creatio

Read 13 Studio Creatio reviews

1,142 Views
514 Comparison Views

100% willing to recommend

OpenText Process Automation

Studio Creatio

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Executive SummaryUpdated on Jun 19, 2025

Studio Creatio and OpenText Process Automation are competitors in the business process management sector. OpenText is regarded as more robust due to its comprehensive features, which attract users who need tailored solutions.

Features: Studio Creatio provides a low-code platform that supports rapid application development, efficient integration, and dynamic case management, which simplifies complex processes. OpenText Process Automation excels in customization, offering robust workflow automation, monitoring features, and integration capabilities, creating a comprehensive solution for detailed process management.

Room for Improvement: Studio Creatio could benefit from enhanced capabilities in its low-code environment, making it more user-friendly. Expanding omnichannel communication features and improving artificial intelligence functionalities could also be beneficial. OpenText Process Automation would gain from simplifying its customization processes and improving the user interface to make it more intuitive for new users. Streamlining deployment procedures could reduce setup time.

Ease of Deployment and Customer Service: Studio Creatio is known for its straightforward deployment and excellent customer support, facilitating a smooth implementation process. OpenText Process Automation, while offering extensive configuration options, presents a more complex deployment process that may extend setup time but allows for detailed customization. Studio Creatio provides ease and speed in setup, whereas OpenText's deployment offers customization depth.

Pricing and ROI: Studio Creatio delivers competitive pricing and a strong ROI focus through its simple setup and deployment. OpenText Process Automation involves higher initial costs due to its thorough configurability but justifies this with a broad feature set and customization capabilities, promising long-term value. The primary distinction is the balance between upfront investment and potential long-term benefits.

To learn more, read our detailed OpenText Process Automation vs. Studio Creatio Report (Updated: September 2025).

Buyer's Guide

OpenText Process Automation vs. Studio Creatio

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Process Automation

Ranking in Business Process Management (BPM)

17th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Studio Creatio

Ranking in Business Process Management (BPM)

23rd

Average Rating

8.6

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Rapid Application Development Software (20th), Low-Code Development Platforms (17th)

Mindshare comparison

As of October 2025, in the Business Process Management (BPM) category, the mindshare of OpenText Process Automation is 0.7%, up from 0.4% compared to the previous year. The mindshare of Studio Creatio is 0.8%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
OpenText Process Automation	0.7%
Studio Creatio	0.8%
Other	98.5%

Business Process Management (BPM)

Featured Reviews

Senthil Natarajan

Chief Operating Officer at a outsourcing company with 51-200 employees

The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities

The main valuable features of OpenText AppWorks are the BPM modules. There is the standard BPM modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP system.

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Anatolii Vovniuk

Deputy Chief Information Officer, Head of Digital Strategy & Cybersecurity at Kyiv City Council

Customizable, easy to use, and has good built-in dashboards

The tool is available on the cloud as well as on-premise. The ease of setup depends on the complexity of the project. In most cases, we just connect and work. We must create our own team and find a partner to build our own application. If we need to create something new, it will take time. I rate the ease of setup of the cloud version a ten out of ten. However, I would rate the ease of setup of the on-premise version a five or six out of ten. The on-premise version takes longer to deploy. The cloud version can be deployed within minutes. We receive a license key and start working. If all the components are ready, we can deploy the on-premise version within ten days.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the most useful features is the code is customizable, we can make it our own."

"The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability."

"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."

"Its customer support is reliable and easy to approach."

"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."

"We really appreciate the process automation and how can you create human tasks as one of your processes."

"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."

"From a business perspective, the most valuable aspect lies in the optimization of processes."

More OpenText Process Automation pros

"The business process management is definitely the most valuable feature. What Creatio ended up doing with their software solution is giving you the power, in your own hands, in a way that is incredibly intuitive and well-structured."

"The tool enables users to work offline through the mobile application."

"The most valuable feature of this solution is its simplicity."

"The low-code tools and business process management that Creatio provides are useful for our internal processes. It is also very easy to use."

"Studio Creatio is a very good and complete solution. It is very stable, and for customers who need a good response time, in the public cloud, Creatio provides the possibility to have a private server for a high level of transactions and good response time. Their support is great. They are very good, and they know the solution very well. Their response time is also great."

"Creatio also provides us with scalability, performance and agility."

"It is a low-code platform, that is very intuitive."

"The most valuable features are performance, built-in variety of multiple task automation, and has international standards notations."

More Studio Creatio pros

Cons

"AppWorks could be improved by including BPM simulation."

"OpenText needs improvements in its integration model to align with newer integration types."

"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."

"The crucial missing element is the archival function."

"The solution needs to continue to enhance the low-coding feature within the product itself."

"There is room for improvement in the pricing structure."

"From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."

"The integration could improve."

More OpenText Process Automation cons

"HRM is an area where Studio Creatio lacks and needs to improve."

"They can improve the business rules for defining the type and quantity of the business load. They already seem to be working on this improvement. Integration with the social networks will be very appreciated by the companies. It will be very useful for communication between the company and customers, that is, B to C relationships. Most of the customers or users have smartphones, and they use a lot of social networks. Companies need to stay connected with the customers. They have enabled integration with WhatsApp and Telegram in recent releases, which has been very useful."

"The solution does not allow extensive customization of the UI. I would like to have much more control over the UI when I build a process. Currently on the UI where the fields are placed and the layout is set in place and you cannot change it. Your experience is going to be the same throughout whatever use case that you are building from customer to customer. You can not have much control over how it looks for each customer. This is an area where they can improve on."

"I can have several types of contacts, customers, employees, partners, and so on, and I would like to have a different view for each type of contact in the list view. Currently, there is no way to configure this. This is something I would like Creatio to improve. In this time of COVID, it is very important that all such solutions improve omnichannel communications and omnichannel marketing. Companies need to communicate with customers by using not just the phone number and email but also by using social networks. All companies today need artificial intelligence, machine learning, the internet of things, and social communication."

"Studio Creatio is a new product in the market, making its lack of maturity an area of concern."

"The mobile version of the solution could be improved. It's hard to customize it."

"The documentation must be more technical."

"It appears that at times, our partners might be using Google Translate, resulting in translations lacking context and not being entirely understandable."

More Studio Creatio cons

Pricing and Cost Advice

"AppWorks is pretty expensive."

"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."

"The price is on the higher side."

"There is a user-based perpetual license."

"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."

"I rate the product price a five or six on a scale of one to ten, where one is cheap, and ten is expensive."

"There is a license required for this solution."

"The pricing plans are not user-friendly because in many cases you have to buy different options to get additional features."

"From my standpoint, it blows out of the water all the other competitors out there that we were potentially looking at, and it was in a reasonable price range, whereas you have these other Fortune 500 companies that were asking for a ridiculous amount."

"It is fairly competitive."

"I rate the pricing a five on a scale of one to ten, where one is cheap and ten is expensive."

"The tool is reasonably priced."

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Top Industries

By visitors reading reviews

Insurance Company

16%

Financial Services Firm

10%

Government

Computer Software Company

Comms Service Provider

14%

Financial Services Firm

13%

Manufacturing Company

11%

Computer Software Company

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	2
Large Enterprise	1

Questions from the Community

What do you like most about OpenText AppWorks?

We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...

See all answers

What is your experience regarding pricing and costs for OpenText AppWorks?

From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...

See all answers

What needs improvement with OpenText AppWorks?

They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...

See all answers

What do you like most about Studio Creatio?

The most valuable feature of the solution is that it is a low-code and no-code platform.

See all answers

What is your experience regarding pricing and costs for Studio Creatio?

The tool is reasonably priced.

See all answers

What needs improvement with Studio Creatio?

Sometimes, the cloud version provides slow responses. The documentation must be more technical. Sometimes, we need to work with massive external data. We might have 10 to 20 million lines of data t...

See all answers

Comparisons

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Compared 26% of the time

Pega Platform vs OpenText Process Automation

Compared 18% of the time

Appian vs OpenText Process Automation

Compared 18% of the time

Mendix vs OpenText Process Automation

Compared 12% of the time

OutSystems vs OpenText Process Automation

Compared 9% of the time

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Microsoft Power Apps vs Studio Creatio

Compared 15% of the time

OutSystems vs Studio Creatio

Compared 11% of the time

Mendix vs Studio Creatio

Compared 11% of the time

Pega Platform vs Studio Creatio

Compared 10% of the time

ELMA 365 vs Studio Creatio

Compared 7% of the time

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Product Reports

Buyer's Guide

OpenText Process Automation

September 2025

Download OpenText Process Automation product report

Buyer's Guide

Studio Creatio

September 2025

Download Studio Creatio product report

Overview

OpenText Process Automation offers a low-code environment for efficient development, enhanced by strong integration, dynamic case management, and OCR technology to streamline business processes across industries.

OpenText Process Automation provides a comprehensive platform for improving business processes with features that allow for significant time reduction through a low-code development environment. It integrates seamlessly with third-party systems, enabling dynamic case management and effective monitoring capabilities. By incorporating OCR technology, it enhances efficiency and lowers costs. Users benefit from its centralized architecture, which brings together diverse tools to streamline operations. Its BPM modules support automation in supply chain and vendor processes, leading to widespread implementation. Known for its stability and scalability, it also receives positive feedback for its reliable support. However, there are areas needing enhancement, such as improved low-code features, better integration, and a desire for a unified UI with better mobile compatibility. There is a call for an archival function to address database growth and concerns about pricing and performance related to the BPMN 2.0 model. Potential improvements include AI integration and enhanced modeling in the low-code platform.

What are the key features?

Low-Code Development: Enables user-friendly development and faster deployment.
Third-Party Integration: Works well with systems like SAP and Salesforce.
OCR Technology: Streamlines processes by enhancing efficiency and reducing costs.
Dynamic Case Management: Adapts to complex workflows and changing conditions.
Centralized Architecture: Integrates multiple tools, streamlining operations.

What benefits and ROI should be evaluated?

Efficiency: Significantly reduces development time.
Cost-Effectiveness: Lowers operational costs through process optimization.
Scalability: Grows alongside organizational demands without performance loss.
Reliability: Offers stable operations with robust support.
Integration Capabilities: Seamlessly links with existing systems to enhance functionality.

OpenText Process Automation is implemented in industries like insurance, banking, and manufacturing for tasks such as invoice processing, accounts payable, cash management, and supply chain automation. It enables integration with systems like SAP and Salesforce, offering on-premises or cloud deployment, enhancing workflows and document orchestration.

OpenText

Intelligent business process management and low-code platform with out-of-the-box solutions and templates

Studio Creatio, Enterprise Edition is the unique synergy of business processes management and case management technologies that provide organizations with powerful tools to easily manage and optimize business processes.

Creatio

Sample Customers

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer

Rangel Logistics Solutions

Buyer's Guide

OpenText Process Automation vs. Studio Creatio

September 2025

Free Report: OpenText Process Automation vs. Studio Creatio

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