OpenText Exstream vs Quadient Inspire vs Smart Communications comparison

OpenText and Quadient are both solutions in the Customer Communications Management (CCM) category. OpenText is ranked #2, while Quadient is ranked #1. OpenText holds a 24.4% mindshare in CCM, compared to Quadient’s 28.2% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 100% of Quadient users who would recommend it.

OpenText Exstream

1,592 Views
1,439 Comparison Views

Quadient Inspire

Read 14 Quadient Inspire reviews

2,746 Views
1,688 Comparison Views

100% willing to recommend

Smart Communications

967 Views
734 Comparison Views

OpenText Exstream

Quadient Inspire

Smart Communications

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between OpenText Exstream, Quadient Inspire, and Smart Communications based on real PeerSpot user reviews.

Find out what your peers are saying about Quadient, OpenText, RingCentral and others in Customer Communications Management (CCM).

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of May 2025, in the Customer Communications Management (CCM) category, the mindshare of OpenText Exstream is 24.4%, up from 21.9% compared to the previous year. The mindshare of Quadient Inspire is 28.2%, up from 25.8% compared to the previous year. The mindshare of Smart Communications is 11.8%, up from 11.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Communications Management (CCM)

Featured Reviews

Use OpenText Exstream?

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Sachin Patel

Solutions Architect at Customer Centrics

Flexible, easy to use, and has fast output generation

Based on current market trends, Quadient has ticked all the boxes. For the next release, I would like to see more features in the Evolve Cloud offering. The Evolve Platform will be a game changer for Quadient as it will attract more enterprise customers who want to move their CCM platform to the cloud. The other CCM platform has its offering in the cloud, but it has some limited use cases.

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Use our free recommendation engine to learn which Customer Communications Management (CCM) solutions are best for your needs.

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851,174 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

24%

Computer Software Company

14%

Insurance Company

14%

Manufacturing Company

Financial Services Firm

24%

Insurance Company

13%

Computer Software Company

12%

Government

Financial Services Firm

24%

Insurance Company

18%

Computer Software Company

12%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

Pitney Bowes EngageOne vs OpenText Exstream

Compared 10% of the time

FIS CSF Designer vs OpenText Exstream

Compared 7% of the time

Adobe Experience Manager (AEM) Forms vs OpenText Exstream

Compared 6% of the time

Messagepoint vs OpenText Exstream

Compared 5% of the time

Isis Papyrus Customer Communications vs OpenText Exstream

Compared 3% of the time

More OpenText Exstream Competitors

FIS CSF Designer vs Quadient Inspire

Compared 13% of the time

Adobe Experience Manager (AEM) Forms vs Quadient Inspire

Compared 7% of the time

Isis Papyrus Customer Communications vs Quadient Inspire

Compared 6% of the time

Oracle Documaker vs Quadient Inspire

Compared 4% of the time

Elixir Tango vs Quadient Inspire

Compared 3% of the time

More Quadient Inspire Competitors

Oracle Documaker vs Smart Communications

Compared 10% of the time

Adobe Experience Manager (AEM) Forms vs Smart Communications

Compared 5% of the time

More Smart Communications Competitors

Product Reports

No data available

Buyer's Guide

Quadient Inspire

April 2025

Download Quadient Inspire product report

No data available

Also Known As

HP Exstream, Exstream, OpenText Communications Center Enterprise (CCE)

GMC Software Inspire

Now, Smart Correspond for Salesforce, Thunderhead

Overview

OpenText Exstream allows business users to optimize customer engagement through the design and delivery of ultra-personalized, consistent, compliant, communications - delivered anytime, anywhere.

OpenText

Quadient is the driving force behind the world’s most meaningful customer experiences. Quadient helps companies create a nimble, effective, and unified customer communications infrastructure to deliver a complete omnichannel customer experience that spans the entire customer journey. With Quadient Inspire, organizations create and deliver personalized, compliant customer communications across all digital and traditional channels, from one centralized hub.

Quadient

Smart Communications SmartDX helps them simplify trade and relationship documentation for all market participants, across all asset classes and product types. SmartDX accelerates all documentation processing for both the sell- and buy-side. SmartDX is now integrated with IHS Markit Counterparty Manager, which provides a secure platform where up to 10,000 corporations and 900 buy-side clients can seamlessly interact with each other for the introduction, generation, negotiation and execution of MCA agreements.

Smart Communications

Sample Customers

Merrill Lynch, Northshore Credit, Humana, Aviva Insurance, Penn National, Unum, RDS Group, Denver Water, E.On, Powergrid International Whitepaper

Aetna, Allstate, Bradesco, Stralfors, Ping An Bank, KPMG, Aegon, Allison Payment Systems, TenStep, Pacific Life, Metlife, Transamerica, Societe Generale, Canacord Genuity, Pondres, Heeter, DTS Communicate, Melbourne Mail Management, Eximia, Brightsource, Salem One, Epsilon Data Management

Saga, Prudential, AMP, Allianz, Unilever, Hastings Insurance, Nomura Group, Group Voyagers