OpenText Diagnostics vs WhatsUp Gold comparison

OpenText and Progress Software are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #59, while Progress Software is ranked #26 with an average rating of 8.7. OpenText holds a 0.6% mindshare in APM, compared to Progress Software’s 1.2% mindshare. Additionally, 75% of OpenText users are willing to recommend the solution, compared to 85% of Progress Software users who would recommend it.

OpenText Diagnostics

Read 4 OpenText Diagnostics reviews

989 Views
979 Comparison Views

75% willing to recommend

WhatsUp Gold

Read 25 WhatsUp Gold reviews

6,518 Views
1,760 Comparison Views

85% willing to recommend

OpenText Diagnostics

WhatsUp Gold

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Diagnostics and WhatsUp Gold offer distinct advantages in the network monitoring space. Users indicate that WhatsUp Gold leads in features and overall functionality, although OpenText Diagnostics has strengths in various other areas.

What features are offered by OpenText Diagnostics in comparison to WhatsUp Gold?

OpenText Diagnostics users appreciate its in-depth reporting, robust diagnostic tools, and detailed analytics. WhatsUp Gold users value comprehensive monitoring capabilities, ease of integration, and versatile monitoring options.

What areas of improvement can be found in OpenText Diagnostics in comparison to WhatsUp Gold?

For OpenText Diagnostics, users mention the need for a more intuitive design, better performance metrics visualization, and improved user interface. WhatsUp Gold users highlight the need for improved cloud integration, faster bug fixes, and enhanced alerting functionality.

How is the ease of deployment and customer service of OpenText Diagnostics in comparison to WhatsUp Gold?

OpenText Diagnostics is noted for a straightforward deployment process but receives mixed reviews on customer service responsiveness. WhatsUp Gold is praised for its quick deployment and highly responsive customer support.

What setup costs and ROI can be seen with OpenText Diagnostics in comparison to WhatsUp Gold?

OpenText Diagnostics users report satisfaction with its pricing model and ROI achieved through detailed analytics. WhatsUp Gold users acknowledge higher pricing but justify it with the superior set of features and faster ROI.

To learn more, read our detailed OpenText Diagnostics vs. WhatsUp Gold Report (Updated: March 2026).

Buyer's Guide

OpenText Diagnostics vs. WhatsUp Gold

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Diagnostics

Ranking in Application Performance Monitoring (APM) and Observability

59th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

WhatsUp Gold

Ranking in Application Performance Monitoring (APM) and Observability

26th

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (24th), Server Monitoring (15th), IT Infrastructure Monitoring (19th), Configuration Management (20th), Log Management (35th), Cloud Monitoring Software (21st), Network Traffic Analysis (NTA) (10th)

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Diagnostics is 0.6%, up from 0.2% compared to the previous year. The mindshare of WhatsUp Gold is 1.2%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
WhatsUp Gold	1.2%
OpenText Diagnostics	0.6%
Other	98.2%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Ravi Suvvari

Performance and Fault-tolerance Architect with 1,001-5,000 employees

Very good for transaction level monitoring, but expensive and HP needs better support and training

HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.

Read full review

Erik Cheng

Technical Manager at Quan Hung Gourmet

Efficient monitoring with detailed customization, yet complexity remains

The best feature of WhatsUp Gold is the automatic generation of topology and its integration with virtualization and wireless. I have used the automated device discovery with this topology feature. The interactive map feature helps me manage the topology because sometimes we cannot draw the topology correctly, so we need to manually edit the connections. The alerting system is very tunable and customizable, but it's a little complicated to use. Many customers cannot manage it by themselves and need support from us, the provider. We always use the dashboards in the SOC, where we constantly display a dashboard or multiple dashboards. This allows us to know immediately if the connection or bandwidth is full or if the connection is broken.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."

"The information from the diagnostics is detailed."

"The diagnostics and configuration are the solution's most valuable aspects."

"For banking and telecom solutions, it's been quite useful."

"HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level, method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information."

"For banking and telecom solutions, it's been quite useful."

"The most important features of WhatsUp Gold are the server health and uptime it provides."

"We no longer have to manually search for problems because we are alerted when something in the network goes down."

"The most valuable feature is the monitoring of resources."

"Overall, we have been satisfied with the functionality of the product."

"In terms of pricing, I'd say that the pricing is nice and the product is good."

"The installation and configuration process are easy."

"This product has aided us in procurement and is overall a well-priced solution."

"The most valuable aspects of the solution are the application monitors that allow for discreet roaming on network devices."

More WhatsUp Gold pros

Cons

"The interface is very old, and not very user-friendly."

"The interface could be more user friendly."

"The GUI and metrics of Micro Focus Diagnostics can be improved."

"Price is little expensive for number of license points and HP Diagnostics trainers are not available in market and no proper support from HP for any diagnotics level queries or issues."

"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."

"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."

"The interface could be more user friendly."

"The product is old and not updated."

"The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product."

"We can never achieve or get a good picture of the network topology."

"The new release cadence needs to be improved. It takes a while for them to add new features and functionality."

"There is a very big gap in the support."

"This product should add other options for monitoring. It does not currently meet the broader needs of the banking industry in the version we have deployed."

"My understanding is that there are better products out there that do a better job."

"We can never achieve or get a good picture of the network topology."

More WhatsUp Gold cons

Pricing and Cost Advice

Information not available

"I'm not sure, but it's expensive. We don't pay any additional fees."

"The most valuable feature is the cost compared to other solutions."

"There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive. Aside from the initial cost for the tool, you need to pay additionally for support."

"The pricing can be on the expensive side when considering competing products."

"The tool's price is reasonable. WhatsUp Gold is cheaper than SolarWinds."

"The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive."

"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."

"There is a license needed to use WhatsUp Gold."

More WhatsUp Gold pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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885,376 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Construction Company

15%

Performing Arts

11%

Manufacturing Company

10%

Comms Service Provider

Manufacturing Company

12%

Financial Services Firm

11%

Government

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	5
Large Enterprise	14

Questions from the Community

Ask a question

Earn 20 points

What do you like most about WhatsUp Gold?

The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one l...

See all answers

What is your experience regarding pricing and costs for WhatsUp Gold?

Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...

See all answers

What needs improvement with WhatsUp Gold?

It would be great if WhatsUp Gold could add features that simplify management with AI, as it is currently too complicated to manage.

See all answers

Comparisons

Dynatrace vs OpenText Diagnostics

Compared 18% of the time

Splunk AppDynamics vs OpenText Diagnostics

Compared 17% of the time

Splunk Observability Cloud vs OpenText Diagnostics

Compared 14% of the time

Correlsense SharePath vs OpenText Diagnostics

Compared 13% of the time

OpenText SiteScope vs OpenText Diagnostics

Compared 12% of the time

More OpenText Diagnostics Competitors

LibreNMS vs WhatsUp Gold

Compared 4% of the time

PRTG Network Monitor vs WhatsUp Gold

Compared 4% of the time

SCOM vs WhatsUp Gold

Compared 4% of the time

ScienceLogic vs WhatsUp Gold

Compared 3% of the time

NinjaOne vs WhatsUp Gold

Compared 3% of the time

More WhatsUp Gold Competitors

Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

March 2026

Download OpenText Diagnostics product report

Buyer's Guide

WhatsUp Gold

March 2026

Download WhatsUp Gold product report

Also Known As

Micro Focus Diagnostics, MF Diagnostics

No data available

Overview

Diagnostics software monitors application transaction health in traditional, virtualized and cloud environments allowing quick isolation and resolution of issues. It gives you a common tool to easily collaborate across the entire application lifecycle and release higher-quality applications. Diagnostics software provides deep drill down into transactions from the end user through the back end. And it uniquely serves as a single tool set for pre-production and production to diagnose application performance bottlenecks quickly and improve quality.

OpenText

Explore and manage your entire network infrastructure effortlessly with WhatsUp Gold's robust layer 2/3 discovery, creating a detailed interactive map from the edge to the cloud. Monitor devices, wireless controllers, servers, virtual machines, applications, and traffic flows across various environments. Real-time alerts ensure optimal performance, allowing you to meet or exceed SLAs. The platform offers customizable maps, dashboards, and alerts for easy network management. Quickly resolve issues with intuitive workflows, reducing Mean Time to Resolution (MTTR). WhatsUp Gold's integrated log management provides easy visibility and control of device log data, allowing monitoring, filtering, searching, and alerting on syslogs or Windows logs. Archive logs to comply with regulatory requirements and preserve historical data, all through a user-friendly interface. Streamline network monitoring and issue resolution with WhatsUp Gold, making network management efficient and hassle-free.

Progress Software

Sample Customers

BSkyB, Alior Bank

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Buyer's Guide

OpenText Diagnostics vs. WhatsUp Gold

March 2026

Free Report: OpenText Diagnostics vs. WhatsUp Gold

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