OpenText Diagnostics vs WhatsUp Gold comparison

OpenText and Progress Software are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #59, while Progress Software is ranked #30 with an average rating of 8.0. OpenText holds a 0.6% mindshare in APM, compared to Progress Software’s 1.3% mindshare. Additionally, 75% of OpenText users are willing to recommend the solution, compared to 85% of Progress Software users who would recommend it.

OpenText Diagnostics

Read 4 OpenText Diagnostics reviews

1,387 Views
1,359 Comparison Views

75% willing to recommend

WhatsUp Gold

Read 25 WhatsUp Gold reviews

10,003 Views
2,701 Comparison Views

85% willing to recommend

OpenText Diagnostics

WhatsUp Gold

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Diagnostics and WhatsUp Gold offer distinct advantages in the network monitoring space. Users indicate that WhatsUp Gold leads in features and overall functionality, although OpenText Diagnostics has strengths in various other areas.

What features are offered by OpenText Diagnostics in comparison to WhatsUp Gold?

OpenText Diagnostics users appreciate its in-depth reporting, robust diagnostic tools, and detailed analytics. WhatsUp Gold users value comprehensive monitoring capabilities, ease of integration, and versatile monitoring options.

What areas of improvement can be found in OpenText Diagnostics in comparison to WhatsUp Gold?

For OpenText Diagnostics, users mention the need for a more intuitive design, better performance metrics visualization, and improved user interface. WhatsUp Gold users highlight the need for improved cloud integration, faster bug fixes, and enhanced alerting functionality.

How is the ease of deployment and customer service of OpenText Diagnostics in comparison to WhatsUp Gold?

OpenText Diagnostics is noted for a straightforward deployment process but receives mixed reviews on customer service responsiveness. WhatsUp Gold is praised for its quick deployment and highly responsive customer support.

What setup costs and ROI can be seen with OpenText Diagnostics in comparison to WhatsUp Gold?

OpenText Diagnostics users report satisfaction with its pricing model and ROI achieved through detailed analytics. WhatsUp Gold users acknowledge higher pricing but justify it with the superior set of features and faster ROI.

To learn more, read our detailed OpenText Diagnostics vs. WhatsUp Gold Report (Updated: April 2026).

Buyer's Guide

OpenText Diagnostics vs. WhatsUp Gold

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Diagnostics

Ranking in Application Performance Monitoring (APM) and Observability

59th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

WhatsUp Gold

Ranking in Application Performance Monitoring (APM) and Observability

30th

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (23rd), Server Monitoring (15th), IT Infrastructure Monitoring (18th), Configuration Management (21st), Log Management (41st), Cloud Monitoring Software (22nd), Network Traffic Analysis (NTA) (10th)

Mindshare comparison

As of May 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Diagnostics is 0.6%, up from 0.2% compared to the previous year. The mindshare of WhatsUp Gold is 1.3%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
WhatsUp Gold	1.3%
OpenText Diagnostics	0.6%
Other	98.1%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Ravi Suvvari

Performance and Fault-tolerance Architect with 1,001-5,000 employees

Very good for transaction level monitoring, but expensive and HP needs better support and training

HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.

Read full review

Erik Cheng

Technical Manager at Quan Hung Gourmet

Efficient monitoring with detailed customization, yet complexity remains

The best feature of WhatsUp Gold is the automatic generation of topology and its integration with virtualization and wireless. I have used the automated device discovery with this topology feature. The interactive map feature helps me manage the topology because sometimes we cannot draw the topology correctly, so we need to manually edit the connections. The alerting system is very tunable and customizable, but it's a little complicated to use. Many customers cannot manage it by themselves and need support from us, the provider. We always use the dashboards in the SOC, where we constantly display a dashboard or multiple dashboards. This allows us to know immediately if the connection or bandwidth is full or if the connection is broken.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level, method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information."

"For banking and telecom solutions, it's been quite useful."

"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."

"The information from the diagnostics is detailed."

"The diagnostics and configuration are the solution's most valuable aspects."

"For banking and telecom solutions, it's been quite useful."

"The diagnostics and configuration are the solution's most valuable aspects."

"The documentation is very good."

"The product is reasonably priced."

"The most valuable feature is the auto-discovery function."

"The best feature of WhatsUp Gold is the automatic generation of topology and its integration with virtualization and wireless."

"Their tech support is very good."

"WhatsUp Gold is very easy to deploy."

"I use it on premises to monitor my network database. We monitor the link up/down and use the SNMP traps as well."

"The installation and configuration process are easy."

More WhatsUp Gold pros

Cons

"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."

"The interface could be more user friendly."

"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."

"The GUI and metrics of Micro Focus Diagnostics can be improved."

"The interface is very old, and not very user-friendly."

"Price is little expensive for number of license points and HP Diagnostics trainers are not available in market and no proper support from HP for any diagnotics level queries or issues."

"The interface could be more user friendly."

"The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product."

"Pricing is too high relative to how many devices we use. The price list is not linear to number of devices."

"The product is old and not updated."

"Sometimes it's a little bit slow."

"The new release cadence needs to be improved. It takes a while for them to add new features and functionality."

"This product should add other options for monitoring. It does not currently meet the broader needs of the banking industry in the version we have deployed."

"I would like to see them do an enhancement to the application monitoring. A lot of other products do better application monitoring so they should do some improvements to the application monitoring."

More WhatsUp Gold cons

Pricing and Cost Advice

Information not available

"There is a license needed to use WhatsUp Gold."

"There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive. Aside from the initial cost for the tool, you need to pay additionally for support."

"The most valuable feature is the cost compared to other solutions."

"Pricing is reasonable compared to other products."

"This is a well priced solution."

"The pricing can be on the expensive side when considering competing products."

"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."

"I'm not sure, but it's expensive. We don't pay any additional fees."

More WhatsUp Gold pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

14%

Performing Arts

11%

Financial Services Firm

11%

Manufacturing Company

Financial Services Firm

12%

Manufacturing Company

10%

Government

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	5
Large Enterprise	14

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for WhatsUp Gold?

Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...

See all answers

What needs improvement with WhatsUp Gold?

It would be great if WhatsUp Gold could add features that simplify management with AI, as it is currently too complicated to manage.

See all answers

What is your primary use case for WhatsUp Gold?

My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well as alarm notifications.

See all answers

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Compared 11% of the time

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Compared 10% of the time

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Compared 10% of the time

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Compared 3% of the time

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Compared 3% of the time

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Compared 3% of the time

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Compared 3% of the time

NinjaOne vs WhatsUp Gold

Compared 3% of the time

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Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2026

Download OpenText Diagnostics product report

Buyer's Guide

WhatsUp Gold

April 2026

Download WhatsUp Gold product report

Also Known As

Micro Focus Diagnostics, MF Diagnostics

No data available

Overview

OpenText Diagnostics offers detailed transaction-level monitoring, providing insights at database, object, and method levels. It aims to improve application visibility and reduce mean time to repair (MTTR) while integrating smoothly with HP's software suite.

OpenText Diagnostics automatically detects components, allows for flexible configuration, and provides detailed diagnostic information of application timeouts. It is particularly useful in identifying root causes like database or network issues. However, there are challenges with its interface, high pricing, lack of trainers, and insufficient cloud-based environment support. It is widely used in finance and government sectors for examining application code.

What are the most important features?

Transaction-Level Monitoring: Provides deep insights at DB, object, and method levels.
Automatic Component Detection: Enhances application visibility by detecting components automatically.
Integration with HP Software: Fully integrates with HP's software for a seamless experience.
Performance Configuration: Allows adjustments for better performance.

What benefits should users look for?

Reduced MTTR: Quick identification and resolution of issues.
Detailed Diagnostics: Offers insights into timeouts and root causes.
Efficient Issue Identification: Valuable for pinpointing and understanding session timeouts.

In finance and government sectors, OpenText Diagnostics is used to efficiently view application data and code inspection. Organizations transitioning to cloud platforms like AWS for improved data management often use it alongside tools like Micro Focus BPM to enhance functionality across environments including SAP, Java, and MQ.

OpenText

WhatsUp Gold stands out with its comprehensive network monitoring, dynamic mapping, and real-time alerts, offering essential tools for managing extensive IT infrastructures.

WhatsUp Gold provides robust capabilities in network visibility through dynamic mapping and NetFlow analysis. The platform's interactive topology aids in pinpointing issues effectively. Auto-discovery ensures complete network device tracking. While offering an intuitive interface and integration with Cisco ServiceNow, users find server performance monitoring useful for incident handling. However, improvements are anticipated in application monitoring and Active Directory integration. The pricing model and customization options leave room for enhancement. Despite these, users benefit from its integrated dashboards for immediate device health checks and network updates, making it beneficial for large-scale infrastructure management.

What features does WhatsUp Gold offer?

Network Monitoring: Provides continuous oversight of network components
Dynamic Mapping: Offers visual representation of network topology
NetFlow Analysis: Delivers insights into bandwidth utilization
Threshold Alerts: Notifies users upon reaching set performance thresholds
Auto-Discovery: Detects devices automatically for complete network coverage

What benefits should users expect from reviews?

Comprehensive Visibility: Enhanced understanding of network elements
Real-Time Monitoring: Immediate insights into network and device status
Cost-Effectiveness: Competitive solution suitable for expansive networks
User-Friendly Interface: Simplifies the management of complex networks

Organizations in sectors like telecommunications, education, and healthcare utilize WhatsUp Gold for their network monitoring needs. Telecom companies track switches and routers, educational institutions manage bandwidth usage, and healthcare facilities monitor device availability to ensure seamless operations.

Progress Software

Sample Customers

BSkyB, Alior Bank

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Buyer's Guide

OpenText Diagnostics vs. WhatsUp Gold

April 2026

Free Report: OpenText Diagnostics vs. WhatsUp Gold

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