OpenText Cloud Service Automation vs ServiceNow IT Operations Management comparison

OpenText and ServiceNow are both solutions in the Cloud Management category. OpenText is ranked #45, while ServiceNow is ranked #13 with an average rating of 8.1. OpenText holds a 1.2% mindshare in CM, compared to ServiceNow’s 1.6% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

OpenText Cloud Service Auto...

Read 6 OpenText Cloud Service Automation reviews

1,483 Views
1,305 Comparison Views

100% willing to recommend

ServiceNow IT Operations Ma...

Read 46 ServiceNow IT Operations Management reviews

8,308 Views
1,911 Comparison Views

95% willing to recommend

OpenText Cloud Service Auto...

ServiceNow IT Operations Ma...

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

OpenText Cloud Service Automation and ServiceNow IT Operations Management are key competitors in the IT operations management sector. ServiceNow seems to have the upper hand due to its extensive features despite a potentially higher cost.

Features: OpenText Cloud Service Automation's key features include integration capabilities, scalability, and automation that streamline processes efficiently. ServiceNow IT Operations Management provides a comprehensive suite of IT management tools including incident, problem, and change management, giving it a broader functionality.

Room for Improvement: OpenText Cloud Service Automation could benefit from enhanced customization options and broader feature integration to improve adaptability. Additionally, expanding support for non-HPE products and enriching user interface features could enhance user experience. ServiceNow IT Operations Management could enhance user interface simplicity, reduce complexity in its deployment process, and improve the integration of third-party tools for better performance.

Ease of Deployment and Customer Service: ServiceNow IT Operations Management is recognized for its modular deployment, allowing seamless integration with existing IT frameworks while offering robust customer service. OpenText Cloud Service Automation presents an easier implementation process but offers less flexibility in customization, which might limit adaptability.

Pricing and ROI: OpenText Cloud Service Automation is perceived as a cost-effective option with quicker ROI due to lower upfront costs, appealing to budget-conscious organizations. ServiceNow IT Operations Management, while initially more expensive, often delivers higher long-term value through improved operational efficiency and sustainable benefits.

To learn more, read our detailed OpenText Cloud Service Automation vs. ServiceNow IT Operations Management Report (Updated: August 2026).

Buyer's Guide

OpenText Cloud Service Automation vs. ServiceNow IT Operations Management

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Cloud Service Auto...

Ranking in Cloud Management

45th

Average Rating

9.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow IT Operations Ma...

Ranking in Cloud Management

13th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Event Monitoring (2nd), IT Infrastructure Monitoring (15th), AIOps (3rd)

Mindshare comparison

As of August 2026, in the Cloud Management category, the mindshare of OpenText Cloud Service Automation is 1.2%, up from 0.8% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.6%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	1.6%
OpenText Cloud Service Automation	1.2%
Other	97.2%

Cloud Management

Featured Reviews

SunpritSingh

Test Lead at a tech services company with 10,001+ employees

A user friendly solution that makes it easy to submit and view jobs

The most valuable feature of Micro Focus Cloud Service is how user-friendly the solution is. Traditionally, when we use a mainframe system to submit jobs, we have to see the spool or any error we might get in the spool. It is very command-based and uses a green screen, which is not user-friendly. Micro Focus enterprise makes it easy to submit and view jobs. We just have to log into the particular portal, go to the catalog and view any files we want. The same can be said about submitting jobs. We know what JCL we want to submit, give it the path, and then submit it with no command required. It is very user-friendly.

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reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Scalability is the most valuable feature to us."

"The most valuable feature of Micro Focus Cloud Service is how user friendly the solution is."

"The tool's most valuable feature is life cycle management."

"These products let us integrate multiple tools together and help to automate the processes by cutting down time and effort through the modules and reusable contents."

"The ability to tie the pieces together, supporting multiple providers across both HPE and non-HPE products, is crucial in a heterogeneous environment composed of many different commercial and in-house developed components."

"We really look at infrastructure as a service as the major trend in IT, at least for a service provider like us, for the next 3 to 4 years, so we really want to have a precise, clearly defined, but very dynamic and flexible private cloud where we can easily provision and deploy infrastructure as a service to our end customers."

"The dashboard maintenance is very good, and the tool doesn't get stuck."

"The reason is it's cost-effective, number one."

"I like the solution due to the fact that it's scalable."

"The way this solution has helped us is that it improved our communication."

"I like the tool's CMBD connection with Discovery. The solution is also flexible."

"The solution allows you to subscribe to the all required ITSM modules, asset discovery and service mapping on a single platform, its guided setup provides easy implementation process and I found these features most valuable."

"It's easy to set up."

"It is emerging as a holistic solution for enterprise service management."

More ServiceNow IT Operations Management pros

Cons

"I haven't found very user friendly things, some are a little tricky."

"I’d like to see better monitoring visibility. We have to rely on HPE Technical Services to tell us when those challenges and problems occur."

"I would like fewer restrictions as a software tester."

"OpenText Cloud Service Automation needs to incorporate easier installation. It should improve skills and quality of support."

"Deployment has been extremely painful for the production environment. This was mostly due to the decision to use our internal Microsoft-based Certificate Authority (CA)."

"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."

"It should have better integrations with other solutions."

"The setup and deployment could be simplified, and the pricing could improve."

"The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive."

"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."

"I advise others not to customize a lot while using the solution."

"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."

"The main issue with ITOM in an enterprise environment is performance."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"OpenText Cloud Service Automation's pricing is average."

"While not entirely sure, I believe the solution costs at least a million dollars annually."

"The price of ServiceNow IT Operations Management is expensive."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"It is expensive. It is around 10 Euros per server per month."

"It has different subscription models."

"The cost of ServiceNow is much higher."

"The solution is costly compared to the products offered by its competitors."

"The solution offers yearly licenses and a subscription model for add-on features."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

17%

Manufacturing Company

13%

Financial Services Firm

13%

Outsourcing Company

11%

Manufacturing Company

11%

Financial Services Firm

11%

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	29

Questions from the Community

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What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...

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What needs improvement with ServiceNow IT Operations Management?

ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...

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What is your primary use case for ServiceNow IT Operations Management?

As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.

See all answers

Comparisons

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Compared 11% of the time

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Compared 6% of the time

BMC Cloud Lifecycle Management vs OpenText Cloud Service Automation

Compared 5% of the time

Oracle Enterprise Manager Cloud Control vs OpenText Cloud Service Automation

Compared 5% of the time

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Compared 4% of the time

ignio AIOps Platform vs ServiceNow IT Operations Management

Compared 4% of the time

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Compared 4% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 3% of the time

Dynatrace vs ServiceNow IT Operations Management

Compared 3% of the time

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Product Reports

Buyer's Guide

OpenText Cloud Service Automation

August 2026

OpenText Cloud Service Automation report

Download OpenText Cloud Service Automation product report

Buyer's Guide

ServiceNow IT Operations Management

July 2026

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

Micro Focus Cloud Service Automation, Cloud Service Automation Manager, HPE Cloud Service Automation

ServiceNow ITOM

Overview

OpenText Cloud Service Automation streamlines cloud management by offering scalability and flexibility, allowing businesses to automate processes and reduce manual intervention. This solution empowers organizations to manage resources efficiently and optimize operations.

By leveraging OpenText Cloud Service Automation, companies can automate deployment, management, and scaling of cloud services. It supports integration with existing workflows and ensures efficient resource utilization. Businesses benefit from simplified IT operations, reduced overhead, and enhanced agility. This solution allows for seamless cloud orchestration and offers support for hybrid environments, helping organizations stay ahead in a competitive market.

What are the most valuable features?

Scalability Management: Automates scaling of resources to meet demands without manual input.
Cost Optimization: Provides insights into cost management, reducing overall expenses.
Integration Capabilities: Easily integrates with existing tools for seamless workflows.
Hybrid Cloud Support: Offers flexibility in managing both public and private cloud resources.
Resource Automation: Automates provisioning and lifecycle management for better efficiency.

What benefits should be evaluated?

Improved Efficiency: Reduces manual tasks and automates processes.
Cost Savings: Lowers operational costs through optimized resource management.
Enhanced Agility: Accelerates deployment times and improves time-to-market.
Operational Visibility: Provides detailed insights into resource usage and performance.

Industries such as finance, healthcare, and retail successfully implement OpenText Cloud Service Automation to ensure compliance, enhance customer services, and manage transactions efficiently. The adaptability of the platform supports implementation across diverse business models.

OpenText

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

Sample Customers

China Merchants Bank, Osiatis

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

OpenText Cloud Service Automation vs. ServiceNow IT Operations Management

August 2026

Free Report: OpenText Cloud Service Automation vs. ServiceNow IT Operations Management

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