We performed a comparison between OpenText Cloud Service Automation and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool's most valuable feature is life cycle management."
"The most valuable feature of Micro Focus Cloud Service is how user friendly the solution is."
"ServiceNow IT Operations Management is a stable product."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The scalability of ServiceNow is good."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The solution is very capable and user friendly."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"I would like fewer restrictions as a software tester."
"OpenText Cloud Service Automation needs to incorporate easier installation. It should improve skills and quality of support."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
More OpenText Cloud Service Automation Pricing and Cost Advice →
More ServiceNow IT Operations Management Pricing and Cost Advice →
OpenText Cloud Service Automation is ranked 27th in Cloud Management with 6 reviews while ServiceNow IT Operations Management is ranked 10th in Cloud Management with 34 reviews. OpenText Cloud Service Automation is rated 9.0, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of OpenText Cloud Service Automation writes "Comes with life cycle management features but needs improvement in installation ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". OpenText Cloud Service Automation is most compared with Red Hat Ansible Automation Platform, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our OpenText Cloud Service Automation vs. ServiceNow IT Operations Management report.
See our list of best Cloud Management vendors.
We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.