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OpenText Capture vs UiPath Document Understanding comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Capture
Ranking in Intelligent Document Processing (IDP)
5th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
UiPath Document Understanding
Ranking in Intelligent Document Processing (IDP)
2nd
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
52
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Intelligent Document Processing (IDP) category, the mindshare of OpenText Capture is 7.5%, down from 7.9% compared to the previous year. The mindshare of UiPath Document Understanding is 12.5%, down from 13.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Intelligent Document Processing (IDP)
 

Featured Reviews

Shital Funde - PeerSpot reviewer
A powerful solution for custom scripting but .NET knowledge is required
Knowledge of .NET is required to effectively use the solution or it can be complicated. I was able to train customers to use the solution if they had some .NET experience. The solution should offer a lightweight version that includes the OCR or document scanning and does not include the entire enterprise package with custom scripting.
Gangadhar Wali - PeerSpot reviewer
Pre-trained models work well, but it is very expensive
We have to do manual validation for some of the things due to the OCR engine not being so accurate. For example, S is read as 5, 5 as S, 2 as Z, and Z as 2. In the case of currency, if one dot is missing, it gives a completely incorrect number. These discrepancies should be fixed because if the OCR itself doesn't work properly, then AI doesn't help with that. When AI is used for training models, the AI Center works precisely, but if the data itself is wrong, we can't do anything. If the extraction of data is proper, it definitely helps. However, 20% errors could be reduced if the OCR engine were better. In future updates, I would like to see better handling of issues such as when a dot is missing in currency, for example, with dollars, it should handle that automatically. It's very expensive. If the volume increases, we can't afford to use Document Understanding. We are thinking of moving to another solution because we are expecting 80,000 to 100,000 invoices.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We use it to capture documents coming through our product and mobile channels and make them available for our business to access and email. We use it to automate the email workflow in our applications, pull the documents, and email them to the users."
"The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText."
"Being able to have accurate extraction is most valuable. It has machine learning and other tools to make the extraction more accurate."
"It allows you to image capture, scan documents and use machine learning to automatically index and tie them."
"The automated version of the vendor invoice management is great."
"The solution is very powerful because it allows for custom scripting."
"UiPath's Document Understanding significantly reduces the effort needed to train a machine-learning model for our documents."
"I found UiPath Document Understanding helpful in automating different types of processes. One process can be split into multiple processes or sub-processes. You can also use it for ID management or extracting data from IDs, such as passports or government-issued IDs, which I like."
"The validation process is easy. The Validation Station shows you the extracted data on one side and the document on the other, so you can easily scroll down and check if the data is accurate. You just need to click a checkbox. If you don't think it is fine, you have the option to add an exception. Based on that exception, you can create multiple conditions for how to address the same issue if it happens again."
"It has advanced capabilities compared to other competitors, whether Blue Prism or Automation Anywhere."
"The solution removes manual processes and reduces human dependency. It takes a lot of effort to go through each physical mail or email, extract the data and transfer it to Excel. However, the solution automates the process and works 24/7. The tool gives a complete package to process and understand documents. The valuable features include taxonomy modification, classification, workstation, etc. There are out-of-the-box features like ML models which you can custom build. We have saved time with UiPath Document Understanding. We have seen a 50 percent improvement in scanning processes. Compared to humans, the tool runs 24/7. The human error rate has also been reduced. Our human error rate is five percent now compared to the previous 15 percent. UiPath Document Understanding has also freed up our staff who now spend more time on critical tasks."
"It's great for document understanding for invoices and installments."
"UiPath Document Understanding produces a high accuracy rate of 98 percent."
"Invoice processing is the most valuable feature. Most of my customers use Document Understanding for invoice processing. That's one of the most common use cases. Typically, each customer starts their RPA journey with the finance department because that's the area where you can see the most benefit."
 

Cons

"It can be more user-friendly, and it should also have more reporting capabilities. There are also a few other things that need improvement."
"The setup is medium complexity."
"We are using it to improve the image and the documentation for the cases. And sometimes, some cases have more than fifteen different types. We use some tools as fixed standard analysis and provide information to support the different types to take some decisions and help in an automated process. We choose the case type and subtype DNS scanning documents from the data entry up."
"If something is handwritten and attached to an email, it doesn't capture the information correctly."
"I would say what most of the document management solutions are lacking is smartness to detect the duplicate storage of the documents"
"Knowledge of .NET is required to effectively use the solution or it can be complicated."
"The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to licensing costs. The current licensing model is based on volume, such as purchasing a volume for one million dollars per year for scanning. This pricing structure may be prohibitive for companies with constrained budgets. Another aspect requiring attention is the mobile capture feature, which, although experiencing recent enhancements in intelligent document processing through AI, could benefit from further improvements. Specifically, there is room for enhancement in enabling users to efficiently capture documents using their smartphones."
"The interface has room for improvement."
"Right now, we are trying to use Instabase, which is another tool for document understanding. It may be one step ahead. It is faster than UiPath."
"If there were more integrations with Veracode or the AWS server, so we don't have to completely transfer our data and keep data on our servers, that might increase security."
"There is room for improvement in UiPath Document Understanding's pricing. It is expensive for small clients. Currently, there is a big gap between the basic package and the 200,000 packages. There is no package in the middle for small agencies."
"The machine learning model needs improvement, as we receive more and more unstructured documents from clients that require a lot of manual validation."
"There could be a feature similar to ChatGPT where when you ask about a document, you get an answer about what is there in that document. If possible, this kind of feature can be incorporated so that you do not need to open a file and take the value. It should directly detect that instead of opening and validating the document. Such a feature will speed up the process."
"UiPath Document Understanding, while effective for its own platform, could be even more valuable if it integrated with other commonly used platforms, allowing for a more universal approach to document processing."
"An area for improvement in UiPath Document Understanding is data extraction from scanned documents. It could be better because I've observed a ten percent failure or flaw whenever the vendor scans and converts documents into PDFs."
 

Pricing and Cost Advice

"Some customers say the solution can get costly because it requires licenses or enterprise packages."
"OpenText is an expensive solution."
"The price for UiPath Document Understanding is a bit expensive."
"One of the biggest challenges we face with UiPath is the pricing structure."
"The last time we implemented UiPath Document Understanding the price was high."
"I used the community version, so there was no fee."
"The solution’s cost increases for machine learning or artificial intelligence because we have to go for UiPath Orchestrator."
"For the licensing part, in our company, we initially started off with a monthly plan, but yearly plans are also there. Cost-wise, UiPath Document Understanding is good since it provides flexibility in its pricing."
"The price is on the high end."
"It's expensive, but you can reduce the price per license by getting more licenses. Overall, the pricing is okay."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
13%
Manufacturing Company
12%
Government
10%
Financial Services Firm
17%
Computer Software Company
15%
Real Estate/Law Firm
7%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about OpenText Intelligent Capture?
The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText.
What needs improvement with OpenText Intelligent Capture?
The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to lice...
What is your primary use case for OpenText Intelligent Capture?
It is designed for the automated capture and recognition of documents. Whether obtained through scanning, emails, faxes, or other sources, documents can be captured and data automatically extracted...
What do you like most about UiPath Document Understanding?
The solution allows us to continue with vendors whose information comes in correctly and to stop the automation for vendors with many items that are not clearly defined.
What is your experience regarding pricing and costs for UiPath Document Understanding?
It is expensive. The license cost for UiPath Studio has risen to around 3.5 lakhs last year, and I am uncertain how much the increase will be this year. They have also increased the bot prices. The...
What needs improvement with UiPath Document Understanding?
We have to do manual validation for some of the things due to the OCR engine not being so accurate. For example, S is read as 5, 5 as S, 2 as Z, and Z as 2. In the case of currency, if one dot is m...
 

Also Known As

OpenText Captivas
No data available
 

Overview

Find out what your peers are saying about OpenText Capture vs. UiPath Document Understanding and other solutions. Updated: June 2025.
858,327 professionals have used our research since 2012.