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OpenText Business Process Monitoring vs ServiceNow Cloud Observability comparison

OpenText and ServiceNow are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #41 with an average rating of 7.5, while ServiceNow is ranked #46 with an average rating of 7.3. OpenText holds a 0.2% mindshare in APM, compared to ServiceNow’s 0.5% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 100% of ServiceNow users who would recommend it.
OpenText Business Process M...
Read 6 OpenText Business Process Monitoring reviews
  • 414 Views
  • 406 Comparison Views
100% willing to recommend
ServiceNow Cloud Observability
Read 4 ServiceNow Cloud Observability reviews
  • 837 Views
  • 804 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Business Process Monitoring and ServiceNow Cloud Observability are two prominent tools for business process and IT infrastructure monitoring. ServiceNow stands out because of its comprehensive feature set, making users feel it is worth the higher cost despite OpenText's pricing advantages.

What features are offered by OpenText Business Process Monitoring in comparison to ServiceNow Cloud Observability?

OpenText Business Process Monitoring offers customizable dashboards, real-time analytics, and solid customer support. ServiceNow Cloud Observability provides extensive integration capabilities, advanced automation features, and a comprehensive feature set that includes robust analytics and operational insights.

What areas of improvement can be found in OpenText Business Process Monitoring in comparison to ServiceNow Cloud Observability?

OpenText Business Process Monitoring users suggest enhancing the scalability, reducing the complexity of initial setup, and improving overall user-friendliness. ServiceNow Cloud Observability users seek improvements in cost efficiency, better user documentation, and more transparent pricing models.

How is the ease of deployment and customer service of OpenText Business Process Monitoring in comparison to ServiceNow Cloud Observability?

OpenText is noted for its straightforward deployment process but sometimes requires significant setup time. Their customer service is praised for being responsive. ServiceNow is relatively easy to deploy, offers more automated deployment processes, and has customer service acclaimed for its proficiency.

What setup costs and ROI can be seen with OpenText Business Process Monitoring in comparison to ServiceNow Cloud Observability?

OpenText Business Process Monitoring has a lower setup cost, and users feel they receive good ROI. ServiceNow Cloud Observability comes with higher upfront costs, but users believe the ROI justifies it thanks to its comprehensive features. OpenText offers a more budget-friendly option, while ServiceNow provides higher value for a greater investment.

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To learn more, read our detailed OpenText Business Process Monitoring vs. ServiceNow Cloud Observability Report (Updated: September 2025).
Buyer's Guide
OpenText Business Process Monitoring vs. ServiceNow Cloud Observability
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Business Process M...
Ranking in Application Performance Monitoring (APM) and Observability
41st
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
6
Ranking in other categories
No ranking in other categories
ServiceNow Cloud Observability
Ranking in Application Performance Monitoring (APM) and Observability
46th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Business Process Monitoring is 0.2%, up from 0.1% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
OpenText Business Process Monitoring0.2%
ServiceNow Cloud Observability0.5%
Other99.3%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Aphiwat Leetavorn. - PeerSpot reviewer
Proactive monitoring boosts system reliability but requires improved protocol support and script customization
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.
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VinayKumar16 - PeerSpot reviewer
Provides ease of use in areas like analytics and reporting
The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."
"The stability has been very good over the years."
"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."
"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."
"The UI is very intuitive."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"To a certain extent, it is possible to save on the costs of the product."
 

Cons

"The solution should offer better integration with other tools from a service management perspective."
"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."
"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."
"It doesn't have SNMP, the standard communication protocol for sending alerts."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The dashboard and graphics must be improved."
 

Pricing and Cost Advice

"On a three-year license package, it was a good deal."
"The product is expensive. I rate the tool's pricing model an eight out of ten."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
19%
Computer Software Company
14%
Manufacturing Company
13%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?
I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.
See all answers
What needs improvement with Micro Focus Business Process Monitor?
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive requ...
See all answers
What is your primary use case for Micro Focus Business Process Monitor?
The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...
See all answers
What do you like most about LightStep?
The UI is very intuitive.
See all answers
What needs improvement with LightStep?
There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.
See all answers
What is your primary use case for LightStep?
I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...
See all answers
 

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Compared 22% of the time
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Compared 17% of the time
Dynatrace vs ServiceNow Cloud Observability Logo
Dynatrace vs ServiceNow Cloud Observability
Compared 15% of the time
IBM Instana Observability vs ServiceNow Cloud Observability Logo
IBM Instana Observability vs ServiceNow Cloud Observability
Compared 10% of the time
More ServiceNow Cloud Observability Competitors
 

Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
September 2025
OpenText Business Process Monitoring reportDownload OpenText Business Process Monitoring product report
Buyer's Guide
ServiceNow Cloud Observability
September 2025
ServiceNow Cloud Observability reportDownload ServiceNow Cloud Observability product report
 

Also Known As

Micro Focus Business Process Monitor, HPE Business Process Monitor
LightStep
 

Overview

OpenText Business Process Monitoring is an Application monitoring software.

Proactively and consistently monitor business processes to identify performance issues before they affect users.

Review affected service level agreements.

BPM provides consistent, predictable measurements that help you associate the business impact with its root cause.

OpenText

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports. 

ServiceNow
 

Sample Customers

United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service
InVision, Twilio, Lyft, Yext, DigitalOcean,
Buyer's Guide
OpenText Business Process Monitoring vs. ServiceNow Cloud Observability
September 2025
Free Report: OpenText Business Process Monitoring vs. ServiceNow Cloud Observability
Find out what your peers are saying about OpenText Business Process Monitoring vs. ServiceNow Cloud Observability and other solutions. Updated: September 2025.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.