OpenText Business Process Monitoring vs ServiceNow Cloud Observability comparison

OpenText and ServiceNow are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #40 with an average rating of 7.5, while ServiceNow is ranked #39 with an average rating of 7.5. OpenText holds a 0.1% mindshare in APM, compared to ServiceNow’s 0.4% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 100% of ServiceNow users who would recommend it.

OpenText Business Process M...

Read 6 OpenText Business Process Monitoring reviews

347 Views
340 Comparison Views

100% willing to recommend

ServiceNow Cloud Observability

Read 4 ServiceNow Cloud Observability reviews

790 Views
766 Comparison Views

100% willing to recommend

OpenText Business Process M...

ServiceNow Cloud Observability

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Business Process Monitoring and ServiceNow Cloud Observability are two prominent tools for business process and IT infrastructure monitoring. ServiceNow stands out because of its comprehensive feature set, making users feel it is worth the higher cost despite OpenText's pricing advantages.

What features are offered by OpenText Business Process Monitoring in comparison to ServiceNow Cloud Observability?

OpenText Business Process Monitoring offers customizable dashboards, real-time analytics, and solid customer support. ServiceNow Cloud Observability provides extensive integration capabilities, advanced automation features, and a comprehensive feature set that includes robust analytics and operational insights.

What areas of improvement can be found in OpenText Business Process Monitoring in comparison to ServiceNow Cloud Observability?

OpenText Business Process Monitoring users suggest enhancing the scalability, reducing the complexity of initial setup, and improving overall user-friendliness. ServiceNow Cloud Observability users seek improvements in cost efficiency, better user documentation, and more transparent pricing models.

How is the ease of deployment and customer service of OpenText Business Process Monitoring in comparison to ServiceNow Cloud Observability?

OpenText is noted for its straightforward deployment process but sometimes requires significant setup time. Their customer service is praised for being responsive. ServiceNow is relatively easy to deploy, offers more automated deployment processes, and has customer service acclaimed for its proficiency.

What setup costs and ROI can be seen with OpenText Business Process Monitoring in comparison to ServiceNow Cloud Observability?

OpenText Business Process Monitoring has a lower setup cost, and users feel they receive good ROI. ServiceNow Cloud Observability comes with higher upfront costs, but users believe the ROI justifies it thanks to its comprehensive features. OpenText offers a more budget-friendly option, while ServiceNow provides higher value for a greater investment.

To learn more, read our detailed OpenText Business Process Monitoring vs. ServiceNow Cloud Observability Report (Updated: July 2025).

Buyer's Guide

OpenText Business Process Monitoring vs. ServiceNow Cloud Observability

July 2025

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Helped 861,803 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Business Process M...

Ranking in Application Performance Monitoring (APM) and Observability

40th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

39th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Business Process Monitoring is 0.1%, down from 0.1% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.4%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Proactive monitoring boosts system reliability but requires improved protocol support and script customization

Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.

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VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."

"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."

"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."

"The stability has been very good over the years."

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"To a certain extent, it is possible to save on the costs of the product."

"The UI is very intuitive."

Cons

"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."

"The solution should offer better integration with other tools from a service management perspective."

"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."

"It doesn't have SNMP, the standard communication protocol for sending alerts."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"The dashboard and graphics must be improved."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

Pricing and Cost Advice

"On a three-year license package, it was a good deal."

"The product is expensive. I rate the tool's pricing model an eight out of ten."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

21%

Manufacturing Company

12%

Computer Software Company

12%

Retailer

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?

I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.

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What needs improvement with Micro Focus Business Process Monitor?

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What is your primary use case for Micro Focus Business Process Monitor?

The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...

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What do you like most about LightStep?

The UI is very intuitive.

See all answers

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

See all answers

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

See all answers

Comparisons

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Compared 100% of the time

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Compared 37% of the time

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Compared 31% of the time

Dynatrace vs ServiceNow Cloud Observability

Compared 20% of the time

Splunk Observability Cloud vs ServiceNow Cloud Observability

Compared 11% of the time

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Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

July 2025

OpenText Business Process Monitoring report

Download OpenText Business Process Monitoring product report

Buyer's Guide

ServiceNow Cloud Observability

June 2025

Download ServiceNow Cloud Observability product report

Also Known As

Micro Focus Business Process Monitor, HPE Business Process Monitor

LightStep

Overview

OpenText Business Process Monitoring is an Application monitoring software.

Proactively and consistently monitor business processes to identify performance issues before they affect users.

Review affected service level agreements.

BPM provides consistent, predictable measurements that help you associate the business impact with its root cause.

OpenText

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Sample Customers

United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service

InVision, Twilio, Lyft, Yext, DigitalOcean,

Buyer's Guide

OpenText Business Process Monitoring vs. ServiceNow Cloud Observability

July 2025

Free Report: OpenText Business Process Monitoring vs. ServiceNow Cloud Observability

Find out what your peers are saying about OpenText Business Process Monitoring vs. ServiceNow Cloud Observability and other solutions. Updated: July 2025.

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