OpenText Process Automation vs Pega Platform comparison

OpenText and Pega are both solutions in the Business Process Management (BPM) category. OpenText is ranked #17 with an average rating of 7.7, while Pega is ranked #6 with an average rating of 8.2. OpenText holds a 0.7% mindshare in BPM, compared to Pega’s 5.2% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

OpenText Process Automation

Read 10 OpenText Process Automation reviews

797 Views
470 Comparison Views

100% willing to recommend

Pega Platform

Read 83 Pega Platform reviews

9,078 Views
3,994 Comparison Views

91% willing to recommend

OpenText Process Automation

Pega Platform

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Executive SummaryUpdated on Sep 21, 2025

Pega Platform and OpenText Process Automation are both prominent process automation tools competing in the enterprise software market. Pega tends to have the upper hand in enterprise environments due to its strong case management and automation capabilities, whereas OpenText excels in real-time monitoring and document management.

Features: Pega boasts agile development, low-code capabilities, and robust integrations, complemented by advanced case management and BPM workflow. Its decision-making and customer service tools are also noteworthy. OpenText is highlighted for its document handling capabilities, low-code platform, and intuitive, user-friendly monitoring, which aids in maintaining process oversight.

Room for Improvement: Pega users indicate a need for UI enhancements, better cloud adoption support, and pricing improvements, citing complex architecture that can complicate implementations. OpenText requires a unified mobile UI strategy, improved AI integration, and better cost alignment with market demands.

Ease of Deployment and Customer Service: Pega offers flexible deployment options, from on-premises to diverse cloud environments, catering to various enterprise needs. However, customer service shows some responsiveness issues with complex queries. OpenText supports strong hybrid cloud deployment but relies on implementation teams, leading to lower customer support ratings.

Pricing and ROI: Pega's pricing is higher, targeting large enterprises with complex needs, but provides significant ROI through efficiency gains and reduced operational costs. OpenText is considered mid-tier with diverse licensing models appealing to budget-conscious organizations. Both solutions enhance operational efficiency and ROI, with Pega offering faster time-to-market advantages.

To learn more, read our detailed OpenText Process Automation vs. Pega Platform Report (Updated: September 2025).

Buyer's Guide

OpenText Process Automation vs. Pega Platform

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Process Automation

Ranking in Business Process Management (BPM)

17th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Business Process Management (BPM)

6th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (4th), Rapid Application Development Software (9th), Low-Code Development Platforms (6th)

Mindshare comparison

As of October 2025, in the Business Process Management (BPM) category, the mindshare of OpenText Process Automation is 0.7%, up from 0.4% compared to the previous year. The mindshare of Pega Platform is 5.2%, down from 5.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
Pega Platform	5.2%
OpenText Process Automation	0.7%
Other	94.1%

Business Process Management (BPM)

Featured Reviews

Senthil Natarajan

Chief Operating Officer at a outsourcing company with 51-200 employees

The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities

The main valuable features of OpenText AppWorks are the BPM modules. There is the standard BPM modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP system.

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reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.

Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."

"One of the most useful features is the code is customizable, we can make it our own."

"Its customer support is reliable and easy to approach."

"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."

"We really appreciate the process automation and how can you create human tasks as one of your processes."

"The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability."

"From a business perspective, the most valuable aspect lies in the optimization of processes."

"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."

More OpenText Process Automation pros

"The product helps you to build faster."

"The flexibility of the Pega Platform in allowing use of different UI architectures, such as React and Angular, is also appreciated."

"Pega BPM offers a lot of out-of-the-box functionalities."

"The case management is great."

"The interface is quite simple and easy to use, even for beginners."

"Application development is very rapid. A lot of code gets reused while building the applications, which is something we highly appreciate."

"There is a feature to accelerate the development so that business analysts can directly create their user stories and assign the task to the developers."

"The visualization of the business process and the collaboration aspects of the solution are its most valuable features."

More Pega Platform pros

Cons

"AppWorks could be improved by including BPM simulation."

"From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."

"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."

"The crucial missing element is the archival function."

"The solution needs to continue to enhance the low-coding feature within the product itself."

"There could be some improvements with the low code design part. It could be more customizable and more user friendly."

"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."

"There is room for improvement in the pricing structure."

More OpenText Process Automation cons

"From a technical point of view, it would be helpful to have some advanced analytics to help with configuration. We have a lot of unwanted features and it would be good to configure it more appropriately so that we are using just exactly what we need."

"The workflow automation can be slow, so there is room for improvement there."

"The solution would benefit from more integration capabilities."

"Pega should work on redefining their model and creating a demand for their skills."

"I believe they simplify the application development. It is still complex. The learning is not easy, it takes time compared to other products on the market."

"Currently, there isn't any feature I want to be added in the next release of Pega BPM because Pega always adds new features that my team welcomes and looks forward to learning. One area for improvement in the solution is the long learning curve, but after that, you'll find Pega BPM easy to use."

"Compared to other BPM products, the interface is somewhat complex, so the usability could be improved."

"There is room for improvement in the user interface area."

More Pega Platform cons

Pricing and Cost Advice

"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."

"AppWorks is pretty expensive."

"The price is on the higher side."

"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."

"There is a user-based perpetual license."

"There are multiple Pega licensing models, including outcome- and revenue-based licensing models"

"Users have to pay a yearly license cost for Pega BPM, which is expensive."

"The price could be lower."

"The licensing model from Pega BPM is too complex and is more expensive than other solutions, such as SAP. The overall price of the solution depends on the use case."

"This upgrade process is very expensive; although I haven't been on the sales team responsible for the pricing, I know it costs millions of dollars."

"They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products."

"Pega BPM is expensive because it's a leading product, but it also delivers a good return on investment (ROI)."

"The licensing is on a yearly basis. Because of our special relationship, all the training certifications are free of cost. All our employees can do Pega certifications at zero cost. It is all on Pega."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Insurance Company

16%

Financial Services Firm

10%

Government

Computer Software Company

Financial Services Firm

26%

Computer Software Company

11%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	15
Large Enterprise	68

Questions from the Community

What do you like most about OpenText AppWorks?

We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...

See all answers

What is your experience regarding pricing and costs for OpenText AppWorks?

From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...

See all answers

What needs improvement with OpenText AppWorks?

They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...

See all answers

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

Comparisons

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Compared 26% of the time

Appian vs OpenText Process Automation

Compared 18% of the time

Mendix vs OpenText Process Automation

Compared 12% of the time

OutSystems vs OpenText Process Automation

Compared 9% of the time

Microsoft Power Apps vs OpenText Process Automation

Compared 8% of the time

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ServiceNow vs Pega Platform

Compared 15% of the time

Camunda vs Pega Platform

Compared 12% of the time

Appian vs Pega Platform

Compared 8% of the time

Microsoft Power Apps vs Pega Platform

Compared 5% of the time

GitHub CoPilot vs Pega Platform

Compared 4% of the time

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Product Reports

Buyer's Guide

OpenText Process Automation

September 2025

Download OpenText Process Automation product report

Buyer's Guide

Pega Platform

September 2025

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Also Known As

No data available

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

OpenText Process Automation offers a low-code environment for efficient development, enhanced by strong integration, dynamic case management, and OCR technology to streamline business processes across industries.

OpenText Process Automation provides a comprehensive platform for improving business processes with features that allow for significant time reduction through a low-code development environment. It integrates seamlessly with third-party systems, enabling dynamic case management and effective monitoring capabilities. By incorporating OCR technology, it enhances efficiency and lowers costs. Users benefit from its centralized architecture, which brings together diverse tools to streamline operations. Its BPM modules support automation in supply chain and vendor processes, leading to widespread implementation. Known for its stability and scalability, it also receives positive feedback for its reliable support. However, there are areas needing enhancement, such as improved low-code features, better integration, and a desire for a unified UI with better mobile compatibility. There is a call for an archival function to address database growth and concerns about pricing and performance related to the BPMN 2.0 model. Potential improvements include AI integration and enhanced modeling in the low-code platform.

What are the key features?

Low-Code Development: Enables user-friendly development and faster deployment.
Third-Party Integration: Works well with systems like SAP and Salesforce.
OCR Technology: Streamlines processes by enhancing efficiency and reducing costs.
Dynamic Case Management: Adapts to complex workflows and changing conditions.
Centralized Architecture: Integrates multiple tools, streamlining operations.

What benefits and ROI should be evaluated?

Efficiency: Significantly reduces development time.
Cost-Effectiveness: Lowers operational costs through process optimization.
Scalability: Grows alongside organizational demands without performance loss.
Reliability: Offers stable operations with robust support.
Integration Capabilities: Seamlessly links with existing systems to enhance functionality.

OpenText Process Automation is implemented in industries like insurance, banking, and manufacturing for tasks such as invoice processing, accounts payable, cash management, and supply chain automation. It enables integration with systems like SAP and Salesforce, offering on-premises or cloud deployment, enhancing workflows and document orchestration.

OpenText

Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.

Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.

What are the key features of Pega Platform?

Low-Code Development: Facilitates rapid application development with minimal coding.
Case Management: Efficiently manages complex workflows and cases.
Integration Services: Offers seamless connectivity with diverse systems.
Robotic Process Automation: Automates repetitive tasks for increased productivity.
Decision-Making Capabilities: Enhances process accuracy with advanced decision tools.
Intuitive Interface: Simplifies user interaction and workflow management.

What benefits and ROI should users expect?

Enhanced Efficiency: Streamlines operations, reducing time and resource usage.
Quick Deployment: Facilitates rapid implementation and adaptability.
Improved Customer Experience: Integrates seamlessly with customer service solutions.
Increased Flexibility: Adapts to changing business requirements effectively.

In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.

Pega

Sample Customers

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

OpenText Process Automation vs. Pega Platform

September 2025

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