OpenText Process Automation vs Pega Platform comparison

OpenText and Pega are both solutions in the Business Process Management (BPM) category. OpenText is ranked #18 with an average rating of 7.7, while Pega is ranked #5 with an average rating of 8.2. OpenText holds a 0.5% mindshare in BPM, compared to Pega’s 5.4% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

OpenText Process Automation

Read 10 OpenText Process Automation reviews

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390 Comparison Views

100% willing to recommend

Pega Platform

Read 82 Pega Platform reviews

10,302 Views
4,533 Comparison Views

91% willing to recommend

OpenText Process Automation

Pega Platform

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Executive SummaryUpdated on Jun 19, 2025

Pega Platform and OpenText Process Automation compete in the business process management and automation category. Pega seems to have the upper hand with its extensive feature set and superior no-code capabilities, offering advanced solutions for complex enterprise needs.

Features: Pega Platform is known for its case management, integration, and low-code capabilities, supporting rapid development and agile processes. It offers cloud technologies and a no-code approach allowing ease of use in business processes. Plug-and-play features reduce development time significantly. OpenText Process Automation stands out with its scalable workflow, fast implementation, and strong integration abilities, especially beneficial in supply chain and invoice automation tasks.

Room for Improvement: Pega faces challenges with its pricing model, complex upgrades, and technical support. Its user interface needs enhancements, and its integration capabilities require simplification. OpenText requires improvement in its integration model, user interface, and mobile compatibility to align better with emerging technologies and customer expectations.

Ease of Deployment and Customer Service: Pega offers flexible deployment supporting on-premises, public, private, and hybrid cloud environments, aiding scalability. Despite support delays, its community support is commendable. OpenText supports varied deployment but struggles with user experience and efficiency in customer support, often relying on implementation teams. Pega has a slight advantage due to its community resources.

Pricing and ROI: Pega is priced at a premium, making it less accessible for smaller companies but offers strong ROI through efficient process enhancements and rapid implementation. It provides flexible licensing models catering to different organizational requirements. OpenText offers competitive mid-tier pricing compared to Pega and IBM, with negotiation being key for optimal pricing. Though its perpetual license model raises initial cost concerns, it aligns well with enterprise demands over time, but still cannot match Pega's rapid ROI benefits.

To learn more, read our detailed OpenText Process Automation vs. Pega Platform Report (Updated: July 2025).

Buyer's Guide

OpenText Process Automation vs. Pega Platform

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Process Automation

Ranking in Business Process Management (BPM)

18th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Business Process Management (BPM)

5th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (4th), Rapid Application Development Software (9th), Low-Code Development Platforms (7th)

Mindshare comparison

As of July 2025, in the Business Process Management (BPM) category, the mindshare of OpenText Process Automation is 0.5%, up from 0.3% compared to the previous year. The mindshare of Pega Platform is 5.4%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Senthil Natarajan

Chief Operating Officer at a outsourcing company with 51-200 employees

The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities

The main valuable features of OpenText AppWorks ( /products/opentext-appworks-reviews ) are the BPM ( /products/informatica-intelligent-data-management-cloud-idmc-reviews ) modules. There is the standard BPM ( /products/informatica-intelligent-data-management-cloud-idmc-reviews ) modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP ( /categories/erp ) system.

Read full review

Mallik-Kesavaraju

Independent Consultant at Selfemployed

Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow

The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."

"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."

"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."

"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."

"The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability."

"One of the most useful features is the code is customizable, we can make it our own."

"From a business perspective, the most valuable aspect lies in the optimization of processes."

"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."

More OpenText Process Automation pros

"The most valuable feature of the product is that it's very customer-centric. It's easy to use for a customer or a user. It's also easy for someone who is developing an application. You can develop different features in just one place. You don't have to go to different places."

"Pega is a local platform that has evolved from a BPM perspective. This allows teams using this solution to address complexities without having deep knowledge in a specific development area."

"The technical support of Pega BPM is very good."

"The best part of Pega, for me, is that they let you reuse a lot of the aspects in the product."

"Case Management, as well as Workflow Automation, are Pega's most powerful capabilities."

"The most valuable feature of Pega BPMI would be the academy courses, specifically the Product Development Network (PDN). Additionally, our organization has a dedicated Customer Engagement Team that we work closely with to achieve our goals."

"The solution provides us with a very good dashboard."

"The visualization of the business process and the collaboration aspects of the solution are its most valuable features."

More Pega Platform pros

Cons

"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."

"There is room for improvement in the pricing structure."

"OpenText needs improvements in its integration model to align with newer integration types."

"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."

"AppWorks could be improved by including BPM simulation."

"The solution needs to continue to enhance the low-coding feature within the product itself."

"There could be some improvements with the low code design part. It could be more customizable and more user friendly."

"From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."

More OpenText Process Automation cons

"There is room for potential improvement in the performance of PegaRULES, as well as the need to address any existing security concerns. It should be noted that working with an older version of Pega, rather than the latest 8.x versions, may limit certain capabilities and leave room for vulnerabilities that could benefit from increased attention. Furthermore, the user interface (UI) could be a candidate for enhancements. It is worth mentioning that newer versions of Pega may have introduced improvements in these areas."

"Customers expect more out-of-box solutions to be readily available"

"The licensing cost is very high."

"Pega BPM's documentation should be improved, especially for freshers or new trainees."

"Customers expect more out-of-the-box solutions."

"Compared to other BPM products, the interface is somewhat complex, so the usability could be improved."

"Lack of stronger cloud support is somewhat inconvenient for users and implementation."

"There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."

More Pega Platform cons

Pricing and Cost Advice

"The price is on the higher side."

"AppWorks is pretty expensive."

"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."

"There is a user-based perpetual license."

"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."

"PegaRULES is a good product, but its pricing is a bit on the premium side, especially for professionals."

"In terms of the pricing for Pega BPM, other solutions may be cheaper, but it doesn't matter if Pega BPM has a higher price tag because what's important is that it's the best solution, and that is what people look for. If I would rate the pricing for the solution, I'd give it three out of five. You have to pay extra for additional features in Pega BPM."

"The costing model for Pega BPM is different. One is a license that you can pay yearly. Another licensing model for Pega BPM is based on the number of cases you create in production in a year. Costing based on use cases is also available for Pega BPM. I don't have information on its exact pricing or costs, though."

"Licensing is expensive. You need to wisely select between per user and per case."

"The licensing model for Pega BPM needs to be improved."

"Users have to pay a yearly license cost for Pega BPM, which is expensive."

"Pega is expensive."

"The product pricing is considered reasonable compared to other solutions in the market."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Insurance Company

13%

Financial Services Firm

12%

Computer Software Company

10%

Media Company

Financial Services Firm

27%

Computer Software Company

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about OpenText AppWorks?

We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...

See all answers

What is your experience regarding pricing and costs for OpenText AppWorks?

From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...

See all answers

What needs improvement with OpenText AppWorks?

They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...

See all answers

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

Comparisons

Camunda vs OpenText Process Automation

Compared 25% of the time

Appian vs OpenText Process Automation

Compared 17% of the time

ServiceNow Now Platform vs OpenText Process Automation

Compared 14% of the time

Mendix vs OpenText Process Automation

Compared 12% of the time

Microsoft Power Apps vs OpenText Process Automation

Compared 10% of the time

More OpenText Process Automation Competitors

ServiceNow vs Pega Platform

Compared 18% of the time

Camunda vs Pega Platform

Compared 15% of the time

Appian vs Pega Platform

Compared 7% of the time

Microsoft Power Apps vs Pega Platform

Compared 5% of the time

IBM BPM vs Pega Platform

Compared 5% of the time

More Pega Platform Competitors

Product Reports

Buyer's Guide

OpenText Process Automation

June 2025

Download OpenText Process Automation product report

Buyer's Guide

Pega Platform

June 2025

Download Pega Platform product report

Also Known As

No data available

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

OpenText Process Automation offers a low-code environment for efficient development, enhanced by strong integration, dynamic case management, and OCR technology to streamline business processes across industries.

OpenText Process Automation provides a comprehensive platform for improving business processes with features that allow for significant time reduction through a low-code development environment. It integrates seamlessly with third-party systems, enabling dynamic case management and effective monitoring capabilities. By incorporating OCR technology, it enhances efficiency and lowers costs. Users benefit from its centralized architecture, which brings together diverse tools to streamline operations. Its BPM modules support automation in supply chain and vendor processes, leading to widespread implementation. Known for its stability and scalability, it also receives positive feedback for its reliable support. However, there are areas needing enhancement, such as improved low-code features, better integration, and a desire for a unified UI with better mobile compatibility. There is a call for an archival function to address database growth and concerns about pricing and performance related to the BPMN 2.0 model. Potential improvements include AI integration and enhanced modeling in the low-code platform.

What are the key features?

Low-Code Development: Enables user-friendly development and faster deployment.
Third-Party Integration: Works well with systems like SAP and Salesforce.
OCR Technology: Streamlines processes by enhancing efficiency and reducing costs.
Dynamic Case Management: Adapts to complex workflows and changing conditions.
Centralized Architecture: Integrates multiple tools, streamlining operations.

What benefits and ROI should be evaluated?

Efficiency: Significantly reduces development time.
Cost-Effectiveness: Lowers operational costs through process optimization.
Scalability: Grows alongside organizational demands without performance loss.
Reliability: Offers stable operations with robust support.
Integration Capabilities: Seamlessly links with existing systems to enhance functionality.

OpenText Process Automation is implemented in industries like insurance, banking, and manufacturing for tasks such as invoice processing, accounts payable, cash management, and supply chain automation. It enables integration with systems like SAP and Salesforce, offering on-premises or cloud deployment, enhancing workflows and document orchestration.

OpenText

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

Sample Customers

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

OpenText Process Automation vs. Pega Platform

July 2025

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