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New Relic vs SAP IT Operations Analytics comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 1, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in IT Operations Analytics
3rd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
Application Performance Monitoring (APM) and Observability (5th), Network Monitoring Software (7th), IT Infrastructure Monitoring (6th), Mobile APM (3rd), Cloud Monitoring Software (4th), AIOps (3rd)
SAP IT Operations Analytics
Ranking in IT Operations Analytics
12th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the IT Operations Analytics category, the mindshare of New Relic is 17.4%, down from 18.6% compared to the previous year. The mindshare of SAP IT Operations Analytics is 1.2%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Operations Analytics
 

Featured Reviews

Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.
AhmedHaridy - PeerSpot reviewer
Helps to track the lifecycle of SAP products from inception to end-of-life
We can integrate different environments, including development, quality, and production. You can open implementation projects, define users' roles, manage training, design, and store all project-related documentation. Before going live, there's a checklist and cutover plan. Configuration moves from development to quality, then production, to ensure everything runs smoothly. Once in production, the platform tracks system performance, open cases, maintenance, upgrades, and new features. You can monitor everything through dashboards, reports, event notifications, and support tickets, both internally and with SAP. The most valuable feature for me is the tracking of configurations from development to production. It helps ensure everything is in place and makes it easy to see any changes made along the way. Additionally, having visibility into cloud system performance and capacity is crucial. It allows us to monitor usage and ensure everything is running smoothly. Another important aspect is the documentation and versioning of changes, which helps keep everything organized and easy to track.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is quite stable."
"The product's initial setup phase was very easy."
"The most valuable feature is the ability to manage the application flow."
"The most valuable feature of the solution is its ability to execute queries and analyze the data."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"You don't have to go through a list of 500 servers."
"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"We can integrate different environments, including development, quality, and production. You can open implementation projects, define users' roles, manage training, design, and store all project-related documentation. Before going live, there's a checklist and cutover plan. Configuration moves from development to quality, then production, to ensure everything runs smoothly. Once in production, the platform tracks system performance, open cases, maintenance, upgrades, and new features. You can monitor everything through dashboards, reports, event notifications, and support tickets, both internally and with SAP."
"Operations Analytics provides statistics, so it's like the dashboard in your car that tells you the temperature, RPMs, etc, and if something goes wrong in your car, a warning light comes on. So in analytics, you set thresholds for the thread count, and it sends you an email when it reaches a certain amount."
 

Cons

"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"They should bring the pricing down to be more competitive."
"It would be great to have a monitoring tool that could implement conditional solutions like this. Right now, it comes up with the indicators, but it doesn't necessarily send the lower-level technician to the right spot."
"The solution works well, but we need better project planning. Accessing some features is a bit complicated, and we're waiting for improvements from SAP. It should also improve integration."
 

Pricing and Cost Advice

"Because of budget, we are not using the mobile app part of this tool."
"This is an expensive product."
"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
"It would be nice if we could buy it annually instead of monthly."
"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."
"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."
"Pricing is better with New Relic APM than Dynatrace."
"We're paying for the New Relic APM license annually."
"The license for the product ranges from 8,000 to 30,000 yearly, depending on the customer's sizing. While it may not be cheap, it is considered affordable for the value it provides."
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Top Industries

By visitors reading reviews
Educational Organization
49%
Computer Software Company
8%
Financial Services Firm
8%
Manufacturing Company
4%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
What do you like most about SAP IT Operations Analytics?
We can integrate different environments, including development, quality, and production. You can open implementation projects, define users' roles, manage training, design, and store all project-re...
What needs improvement with SAP IT Operations Analytics?
The solution works well, but we need better project planning. Accessing some features is a bit complicated, and we're waiting for improvements from SAP. It should also improve integration.
What is your primary use case for SAP IT Operations Analytics?
The tool is valuable for two reasons: design and development and regular operations. If you're using any SAP product, you can access this platform for free. It tracks the lifecycle of SAP products ...
 

Comparisons

No data available
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone
Find out what your peers are saying about New Relic vs. SAP IT Operations Analytics and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.