New Relic vs SAP IT Operations Analytics comparison

New Relic and SAP are both solutions in the IT Operations Analytics category. New Relic is ranked #3 with an average rating of 7.9, while SAP is ranked #10 with an average rating of 9.0. New Relic holds a 13.4% mindshare in IOA, compared to SAP’s 1.9% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of SAP users who would recommend it.

New Relic

Read 160 New Relic reviews

13,147 Views
1,183 Comparison Views

94% willing to recommend

SAP IT Operations Analytics

Read 3 SAP IT Operations Analytics reviews

215 Views
209 Comparison Views

100% willing to recommend

New Relic

SAP IT Operations Analytics

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 1, 2025

New Relic and SAP IT Operations Analytics are competing in the IT operations management space. New Relic has the upper hand in flexibility, integration, and general appeal, while SAP IT Operations Analytics is preferred for SAP-specific capabilities and extensive features.

Features: New Relic offers comprehensive performance monitoring, real-time analytics, and supports a wide range of integrations. SAP IT Operations Analytics provides in-depth SAP system analysis, extensive predictive analytics, and specialized SAP-focused capabilities.

Ease of Deployment and Customer Service: New Relic facilitates quick deployment with an intuitive setup and strong customer service. SAP IT Operations Analytics requires complex setup and customization but offers robust support for SAP-centric environments.

Pricing and ROI: New Relic is considered cost-efficient with scalable pricing, providing favorable ROI across various IT ecosystems. SAP IT Operations Analytics has higher initial costs but delivers value with deep insights into SAP systems, valuable for SAP-dependent environments.

To learn more, read our detailed New Relic vs. SAP IT Operations Analytics Report (Updated: September 2025).

Buyer's Guide

New Relic vs. SAP IT Operations Analytics

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in IT Operations Analytics

3rd

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

160

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (8th), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

SAP IT Operations Analytics

Ranking in IT Operations Analytics

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the IT Operations Analytics category, the mindshare of New Relic is 13.4%, down from 17.8% compared to the previous year. The mindshare of SAP IT Operations Analytics is 1.9%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Operations Analytics Market Share Distribution
Product	Market Share (%)
New Relic	13.4%
SAP IT Operations Analytics	1.9%
Other	84.7%

IT Operations Analytics

Featured Reviews

Rahul -Jain

SDET ANALYST SENIOR at TSYS

Good for application Performance Monitoring but not stable

There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.

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AhmedHaridy

Managing Director at Emkan

Helps to track the lifecycle of SAP products from inception to end-of-life

We can integrate different environments, including development, quality, and production. You can open implementation projects, define users' roles, manage training, design, and store all project-related documentation. Before going live, there's a checklist and cutover plan. Configuration moves from development to quality, then production, to ensure everything runs smoothly. Once in production, the platform tracks system performance, open cases, maintenance, upgrades, and new features. You can monitor everything through dashboards, reports, event notifications, and support tickets, both internally and with SAP. The most valuable feature for me is the tracking of configurations from development to production. It helps ensure everything is in place and makes it easy to see any changes made along the way. Additionally, having visibility into cloud system performance and capacity is crucial. It allows us to monitor usage and ensure everything is running smoothly. Another important aspect is the documentation and versioning of changes, which helps keep everything organized and easy to track.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has a simple initial setup."

"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."

"New Relic has helped us in terms of the optimizing our print and loading times."

"The most valuable feature of New Relic is its ease of use."

"The most valuable feature is application monitoring."

"The product's initial setup phase was very easy."

"The integration and configuration of New Relic is straightforward and easy."

"The stability of New Relic APM is very good."

More New Relic pros

"Operations Analytics provides statistics, so it's like the dashboard in your car that tells you the temperature, RPMs, etc, and if something goes wrong in your car, a warning light comes on. So in analytics, you set thresholds for the thread count, and it sends you an email when it reaches a certain amount."

"We can integrate different environments, including development, quality, and production. You can open implementation projects, define users' roles, manage training, design, and store all project-related documentation. Before going live, there's a checklist and cutover plan. Configuration moves from development to quality, then production, to ensure everything runs smoothly. Once in production, the platform tracks system performance, open cases, maintenance, upgrades, and new features. You can monitor everything through dashboards, reports, event notifications, and support tickets, both internally and with SAP."

"I have no complaints regarding how stable this solution is; any cloud solution is most of the time very stable, and we don't have any problems with stability."

Cons

"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."

"We have had issues with our agents going offline."

"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."

"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."

"It would be nice if there were pre-made dashboards."

"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."

"The pricing could be improved as it is quite high relative to what is offered."

"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."

More New Relic cons

"The solution is indeed expensive for my company."

"It would be great to have a monitoring tool that could implement conditional solutions like this. Right now, it comes up with the indicators, but it doesn't necessarily send the lower-level technician to the right spot."

"The solution works well, but we need better project planning. Accessing some features is a bit complicated, and we're waiting for improvements from SAP. It should also improve integration."

Pricing and Cost Advice

"This is an expensive tool."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"The price depends on how many agents you want."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

More New Relic pricing and cost advice

"The license for the product ranges from 8,000 to 30,000 yearly, depending on the customer's sizing. While it may not be cheap, it is considered affordable for the value it provides."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Retailer

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	61

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

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What needs improvement with New Relic Insights?

New Relic can be improved by incorporating an automated incident analysis solution. They have comprehensive enterprise data, and based on that, they could generate and forecast things. They can pre...

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What do you like most about SAP IT Operations Analytics?

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What needs improvement with SAP IT Operations Analytics?

It's important to make SAP IT Operations Analytics ( /products/sap-it-operations-analytics-reviews ) tool more flexible in terms of customization because when it comes to specific business models, ...

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What is your primary use case for SAP IT Operations Analytics?

I have been working with SAP IT Operations Analytics ( /products/sap-it-operations-analytics-reviews ) for more than 15 years. I am managing SAP in a customer site.

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Comparisons

Dynatrace vs New Relic

Compared 11% of the time

Datadog vs New Relic

Compared 8% of the time

Elastic Observability vs New Relic

Compared 7% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Azure Monitor vs New Relic

Compared 5% of the time

More New Relic Competitors

Splunk Enterprise Security vs SAP IT Operations Analytics

Compared 100% of the time

More SAP IT Operations Analytics Competitors

Product Reports

Buyer's Guide

New Relic

September 2025

Download New Relic product report

Buyer's Guide

IT Operations Analytics

October 2025

Download SAP IT Operations Analytics product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

SAP IT Operations Analytics gives you holistic visibility into your entire hardware and appli-cation landscape by aggregating data sources within one layer. Network topology, system log data, and external message catalogs can now be combined to provide one comprehen-sive view of the network. This helps your IT department detect incidents more quickly. SAP IT Operations Analytics integrates data sources from different layers so logs from multiple layers can be combined into one consistent, simplified data model. The sources of data can include services, applica-tions, operating systems, or even end-user devices at the top. They can go so deep as to include data from servers, the network, or storage â including sensors â in the data center, making the IT department can now correlate data patterns from multiple streams with extreme efficiency to find root causes to problems.

SAP

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Buyer's Guide

New Relic vs. SAP IT Operations Analytics

September 2025

Free Report: New Relic vs. SAP IT Operations Analytics

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