New Relic vs SAP IT Operations Analytics comparison

New Relic and SAP are both solutions in the IT Operations Analytics category. New Relic is ranked #3 with an average rating of 8.2, while SAP is ranked #11 with an average rating of 9.0. New Relic holds a 8.3% mindshare in IOA, compared to SAP’s 2.3% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of SAP users who would recommend it.

New Relic

Read 176 New Relic reviews

22,559 Views
2,481 Comparison Views

94% willing to recommend

SAP IT Operations Analytics

Read 3 SAP IT Operations Analytics reviews

764 Views
756 Comparison Views

100% willing to recommend

New Relic

SAP IT Operations Analytics

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 1, 2025

New Relic and SAP IT Operations Analytics are competing in the IT operations management space. New Relic has the upper hand in flexibility, integration, and general appeal, while SAP IT Operations Analytics is preferred for SAP-specific capabilities and extensive features.

Features: New Relic offers comprehensive performance monitoring, real-time analytics, and supports a wide range of integrations. SAP IT Operations Analytics provides in-depth SAP system analysis, extensive predictive analytics, and specialized SAP-focused capabilities.

Ease of Deployment and Customer Service: New Relic facilitates quick deployment with an intuitive setup and strong customer service. SAP IT Operations Analytics requires complex setup and customization but offers robust support for SAP-centric environments.

Pricing and ROI: New Relic is considered cost-efficient with scalable pricing, providing favorable ROI across various IT ecosystems. SAP IT Operations Analytics has higher initial costs but delivers value with deep insights into SAP systems, valuable for SAP-dependent environments.

To learn more, read our detailed New Relic vs. SAP IT Operations Analytics Report (Updated: June 2026).

Buyer's Guide

New Relic vs. SAP IT Operations Analytics

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in IT Operations Analytics

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (5th)

SAP IT Operations Analytics

Ranking in IT Operations Analytics

11th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2026, in the IT Operations Analytics category, the mindshare of New Relic is 8.3%, down from 16.0% compared to the previous year. The mindshare of SAP IT Operations Analytics is 2.3%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Operations Analytics Mindshare Distribution
Product	Mindshare (%)
New Relic	8.3%
SAP IT Operations Analytics	2.3%
Other	89.4%

IT Operations Analytics

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Diaa_Hussein

Digital Transformation Director at Amecath Group

Extensive analytics capabilities enable comprehensive performance measurement for diverse business cycles

It's important to make SAP IT Operations Analytics tool more flexible in terms of customization because when it comes to specific business models, the requirements of the business may vary, and there's a wide range of variety between each business model. Oil and gas is different than retail, which is different than FMCG. Everything is different, and companies are trying to push toward best of breed. Much of the time, best of breed does not meet the real requirements of each department head or the business model itself, so these tools need to be more flexible. The setup process is not a big deal for us. When we need to configure something or set up something new, the new technology of low-code, no-code is very good, and we are looking forward to more improvement in this part, because sometimes you miss a list of developers and need to write code. Therefore, we need it to be more easy for normal users. It's about how much professional teamwork is needed on these tools. Much of the time, normal users know they need to develop their own dashboard or analytics for a reason, and they are facing the problem of needing to understand how to write code. Recently, lots of tools came under the title of low-code, no-code, where you just need to drag and drop some fields to get your report. This area needs to be more agile and easy for normal users. System usability should be easier.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It’s just so easy to set up and use with little training, the barrier to entry is extremely low and it adds a high-value."

"It’s been helpful to get a unified understanding of how our application is being used, usage patterns, etc. We get a shared organizational understanding."

"It has given us better insight into the performance of the system, allowing us to prepare things, if necessary."

"The thing that's nice about New Relic is it doesn't try and do everything, it does what it does."

"The most valuable feature is New Relic Insights, and our customers are happy with the dashboard and the data that it displays and the correlation between the components."

"The most valuable feature is the ability to manage the application flow."

"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."

"The solution makes it very easy to have a holistic view."

More New Relic pros

"We can integrate different environments, including development, quality, and production. You can open implementation projects, define users' roles, manage training, design, and store all project-related documentation. Before going live, there's a checklist and cutover plan. Configuration moves from development to quality, then production, to ensure everything runs smoothly. Once in production, the platform tracks system performance, open cases, maintenance, upgrades, and new features. You can monitor everything through dashboards, reports, event notifications, and support tickets, both internally and with SAP."

"Operations Analytics helps you detect the forensic signal that tells you something's going to happen, so you can get proactive before an outage occurs and add memory or space before it becomes a problem in the environment for the application."

"I have no complaints regarding how stable this solution is; any cloud solution is most of the time very stable, and we don't have any problems with stability."

"Operations Analytics provides statistics, so it's like the dashboard in your car that tells you the temperature, RPMs, etc, and if something goes wrong in your car, a warning light comes on. So in analytics, you set thresholds for the thread count, and it sends you an email when it reaches a certain amount."

Cons

"Internally, we have a solution that’s better than Insights to provide us analysis of that data."

"Some of the 3rd party plugins could be improved - especially the requirement for java to monitor simple network services is not ideal."

"I wish it had more insight into what might be causing a particular slowness issue. It finds the function, but it would be great to have insight into what’s slow."

"One of the things that our enterprise actually had a challenge with was the licensing structure for New Relic."

"It is a SaaS service and this creates internal friction that needs innovative solutions (but you have to own that)."

"Customer Service: Used rarely, was average. Technical Support: Used rarely, was average."

"How granular I could go down at looking at certain data, especially related to the operations, is limited."

"We have had issues with our agents going offline."

More New Relic cons

"The solution works well, but we need better project planning. Accessing some features is a bit complicated, and we're waiting for improvements from SAP. It should also improve integration."

"The solution is indeed expensive for my company."

"It would be great to have a monitoring tool that could implement conditional solutions like this. Right now, it comes up with the indicators, but it doesn't necessarily send the lower-level technician to the right spot."

Pricing and Cost Advice

"The solution is cheap, but prices can go up when users grow."

"Pricing is better with New Relic APM than Dynatrace."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"Comparatively, the pricing is expensive."

"The solution is less expensive than AppNeta."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"I loved this product, but we can no longer afford it, so we dropped it."

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

More New Relic pricing and cost advice

"The license for the product ranges from 8,000 to 30,000 yearly, depending on the customer's sizing. While it may not be cheap, it is considered affordable for the value it provides."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Outsourcing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What needs improvement with New Relic Insights?

While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...

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What is your primary use case for New Relic Insights?

Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...

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What needs improvement with SAP IT Operations Analytics?

It's important to make SAP IT Operations Analytics ( /products/sap-it-operations-analytics-reviews ) tool more flexible in terms of customization because when it comes to specific business models, ...

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What is your primary use case for SAP IT Operations Analytics?

I have been working with SAP IT Operations Analytics ( /products/sap-it-operations-analytics-reviews ) for more than 15 years. I am managing SAP in a customer site.

See all answers

What advice do you have for others considering SAP IT Operations Analytics?

SAP IT Operations Analytics is helping me in AI-driven projects, but AI is not providing any mature solution so far. There's a lot of propaganda around AI, but real practical solutions to benefit t...

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Product Reports

Buyer's Guide

New Relic

June 2026

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Buyer's Guide

IT Operations Analytics

June 2026

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Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

SAP IT Operations Analytics provides comprehensive insights into IT landscapes, offering real-time analytics and operational intelligence to businesses seeking effective IT operations management.

It leverages business context and predictive analytics to optimize IT performance. Users gain visibility into IT environments, ensuring improved efficiency, forecasting, and planning. By integrating data from multiple sources, it offers a holistic view aiding quick decision-making. It empowers IT personnel to preempt and resolve issues, maintaining seamless operations across enterprises.

What are the key features of SAP IT Operations Analytics?

Real-time Monitoring: Provides continuous visibility into IT systems status and performance.
Predictive Analytics: Offers forecasting tools to anticipate potential IT issues.
Comprehensive Dashboard: Centralizes data visualization and reporting.
Integration Capabilities: Connects with diverse data sources for a unified view.
Alert Management: Customizable alerts for immediate action on potential disruptions.

What benefits and ROI should you expect?

Enhanced Decision-Making: Informed decisions based on comprehensive data analysis.
Increased Efficiency: Streamlined IT operations reducing downtime.
Cost Savings: Optimized IT resource allocation minimizing expenses.
Improved Reliability: Proactive management reducing the risk of failures.

SAP IT Operations Analytics finds application in industries like finance and healthcare, where robust IT operations are crucial. In finance, it assists in managing complex IT infrastructures, ensuring continuity and compliance. Healthcare institutions leverage it to maintain high-performance systems that support patient care and data security.

SAP

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Buyer's Guide

New Relic vs. SAP IT Operations Analytics

June 2026

Free Report: New Relic vs. SAP IT Operations Analytics

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