Netsurion vs Trend Micro Managed XDR comparison

Netsurion and Trend Micro are both solutions in the Managed Detection and Response (MDR) category. Netsurion is ranked #14 with an average rating of 8.6, while Trend Micro is ranked #18 with an average rating of 8.3. Netsurion holds a 0.4% mindshare in MDR, compared to Trend Micro’s 1.4% mindshare. Additionally, 92% of Netsurion users are willing to recommend the solution, compared to 100% of Trend Micro users who would recommend it.

Netsurion

Read 24 Netsurion reviews

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111 Comparison Views

92% willing to recommend

Trend Micro Managed XDR

Read 7 Trend Micro Managed XDR reviews

1,605 Views
485 Comparison Views

100% willing to recommend

Netsurion

Trend Micro Managed XDR

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Executive SummaryUpdated on Dec 3, 2024

Trend Micro Managed XDR and Netsurion are competing products in the cybersecurity space. Netsurion often appears superior in feature set, while Trend Micro XDR is favored for pricing and customer support, offering a balanced proposition for cost-effective security management.

Features: Trend Micro XDR prioritizes integration across multiple environments and advanced threat detection capabilities. Its detection and response methodology against virus and ransomware is critical. It is most effective in government, banking, and education sectors. Netsurion excels with its comprehensive network security features and real-time threat intelligence. The integration of its MITRE ATT&CK framework, comprehensive support, and robust network-focused approach stands out.

Room for Improvement: Trend Micro XDR could enhance its user interface and expand on its integration capabilities. Additional automated threat response options would add value. More customization options for reporting would be beneficial. Netsurion could improve by providing more detailed real-time alerts and quicker support response times. Simplifying its overall deployment process and lowering initial setup costs would also help.

Ease of Deployment and Customer Service: Trend Micro XDR provides a straightforward deployment with comprehensive support services, emphasizing cross-platform compatibility and offering extensive ongoing support. Netsurion emphasizes quick deployment options with dedicated support aimed at enhancing security workflow efficiency, though Trend Micro's support services are more extensive.

Pricing and ROI: Trend Micro XDR offers an appealing pricing model with clear cost benefits and strong ROI due to its integration capabilities. Netsurion may have higher initial setup costs but offers long-term value through its advanced security offerings. The main difference is Trend Micro's cost-effective approach, balancing features and affordability, contrasting with Netsurion focusing on premium security features justifying a higher investment.

To learn more, read our detailed Netsurion vs. Trend Micro Managed XDR Report (Updated: June 2025).

Buyer's Guide

Netsurion vs. Trend Micro Managed XDR

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Netsurion

Ranking in Managed Detection and Response (MDR)

14th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Managed Security Services Providers (MSSP) (5th), Security Information and Event Management (SIEM) (17th), SOC as a Service (3rd), Extended Detection and Response (XDR) (18th)

Trend Micro Managed XDR

Ranking in Managed Detection and Response (MDR)

18th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Managed Detection and Response (MDR) category, the mindshare of Netsurion is 0.4%, down from 0.5% compared to the previous year. The mindshare of Trend Micro Managed XDR is 1.4%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Managed Detection and Response (MDR)

Featured Reviews

John-Berry

Information Technology Manager at ProfitSolv

The SOC center monitors, hunts, and notifies us of threats around the clock

I know they are working to resolve this issue, but Netsurion is currently unable to retrieve logs from S3 buckets. We use WP Engine for a lot of web hosting as well as AWS, and both of these platforms use S3 buckets. I would like Netsurion to be able to pull logs from Linux devices. We have some of that capability, and I believe they can do it. However, the way it works with Amazon is strange and glitchy. Therefore, working something out with Amazon would be great. Netsurion's SOC can be a bit too aggressive at times. We have asked them to adjust their playbook because I am tired of being notified about the same issue multiple times a day. I am aware of the issue, and it is not a cause for concern. Let's only take action on this issue if we see an actual problem.

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Nadeem Syed

CEO at Haniya Technologies

Quick response times enhance client satisfaction while managing multiple security features

On the financial side, it is quite expensive. If they could reduce the prices, it could attract more customers who are currently deterred by the cost. They need to improve their mobile device security solutions compared to competitors like Symantec or Kaspersky. They lack mobile device management features, despite offering security.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Netsurion has its own security operations center, where it tracks information that comes across our telemetry."

"Netsurion's 24/7 monitoring has enhanced the overall security of the company. They have someone looking at the data 24/7 who will call us as needed. If their team spots a malicious process after hours, they notify the appropriate person by phone. We get a lot of actionable threat intelligence from Netsurion. For example, if a user clicks on a malicious link in a web page and starts an unusual process that isn't on the white-list, Netsurion's team can detect it and prevent it from executing. Afterward, they'll notify us by telephone, so we can respond and clean up whatever damage has occurred."

"The most valuable feature is that we get the events: the alerts about disk space and the security reports that we get once a day, including user lockouts and the like."

"I think Netsurion scales well. We've gone from a small number of agents up to thousands. So I would imagine that it would continue to scale. I don't see any issue with that."

"The most important feature is keeping track of when accounts are created and deleted, when permission groups are changed, and memberships are changed in groups; and overall, how many errors are occurring on the various systems that we're monitoring."

"There are a host of things that are most valuable. Obviously monitoring our environment and reporting out different events is important. They perform a suite of services. They monitor all of our servers, all of our key infrastructure, like our DNS, our switches, all that stuff. They aggregate and correlate that quarterly. They'll tell us if we're getting a lot of login failures and something is going on or if something's weird."

"Netsurion was easy to deploy. I have worked with other systems that were a little less complex, but they weren't quite as easy to deploy."

"The SIEMs and managed service are its most valuable features. We get a weekly report from them which provides a culmination of them combing through millions of events which are triggered across our network every day and minute. Their information security experts basically boil that down to a report which I get emailed once a week. It identifies potential threats and the remediation that I should take to be able to quell those threats."

More Netsurion pros

"I appreciate the detection and response methodology used against virus and ransomware attacks."

"The response time to any issues is very quick, providing a high level of client satisfaction."

"The tool has significantly improved threat detection and response times for my clients' organizations. The solution has performed exceptionally well, and my customers are pleased with both the performance of the system and the support they receive."

"The most valuable feature of Trend Micro Managed XDR is that it protects all of the layers."

"The features are such that MDR is a part of XDR, which includes different products."

"The initial setup is very straightforward. CIOs appreciate the ease of installation, server configuration, and the user-friendly dashboard."

"The most valuable feature of Trend Micro Managed XDR is the console."

"Trend Micro Managed XDR has indeed enhanced our customers' threat detection capabilities. Many of our clients are utilizing it and have experienced positive outcomes. Overall, I would recommend it, especially considering the rising popularity of Trend Micro and its excellent product support."

Cons

"There's always room to improve because there would be no competition if they had a perfect solution. The GUI to perform searches within the product may not be intuitive to a new user."

"Communication is always something that can be improved, but I feel that any time we've had a communication issue, it's quickly addressed when we bring those up at the monthly meetings. Usually, it's an individual that wasn't clear in the communication, it's not the process per se. You always have to be able to segregate if the process didn't work or an individual either didn't say the right thing or my people didn't understand what they were being told."

"I would like to see a faster response when we see things like 15,000 lockouts. I really wished that I had known that on Friday afternoon rather than waiting until I got the weekly report today. By the same token, they are looking at it from the point of view that this is a system or software malfunction. This is not a bad actor repeating the exact same password three times a second. Therefore, they can tell that this is not a bad thing. However, it's not a security event but it is an operational event for me. Knowing this sort of thing would help my team and me out more because then we would be able to clear out a lot of network traffic that we didn't know was going on. So, we would like quicker updates on non-high security events."

"I would also like to have a dashboard that I can access anytime to review the real-time data from their website."

"The agents on the endpoints seem to fail quite a bit, requiring manual involvement from the local administrators. I would like to see their product be much more ad hoc and update automatically."

"Netsurion's threat detection and response aren't quite mature. I would expect a little more."

"The threat detection and response is passive. We have asked if there were options for taking action, and we have not gotten any feedback on that, which would be useful to know. Depending on the situation and threat, some actions may not be possible, but we haven't gotten any feedback on what options could be directed and actionable with the understanding that it may have an extra cost. It would be nice to know or find out if it is actually possible to take actions by a SIEM service or a SIEM agent."

"With version 8, there are quite a few things. The query tool was one of the big ones, and the query speed was one of the big ones, but they've made some great strides between versions 8 and 9. There were also issues in version 8 around the ability to get the data back out. It's one thing to collect data, but it's a whole other thing to be able to present it or run it in a timely manner. The old tool, depending on how far back I was looking, might even time out and I would have to run it again."

More Netsurion cons

"The main drawback is the lack of local language support in Oman."

"On the financial side, it is quite expensive. If they could reduce the prices, it could attract more customers who are currently deterred by the cost."

"I am struggling to export all alerts, such as those from the past five to six months, at once. I would like to extract these alerts in Excel format in one go, but I have not found this feature yet."

"Trend Micro Managed XDR could improve its support documents. This would allow us to explore the solution better and provide a better presentation to our customers. Addiontaally, there could be more automation features."

"There is a need for greater integration of non-Microsoft devices."

"Being cost-effective is crucial, allowing customers with lower budgets to access the services. Offering a range of services at various price points ensures that customers can find suitable options without being compelled to explore alternative products or vendors."

"The product could benefit from some improvements in its interface and organization. Functionality-wise, it performs well, but there's room for enhancement in terms of user-friendliness. There are ample resources like documents and videos provided by most vendors to assist users, although reaching out for direct support might not always be straightforward."

"On the financial side, it is quite expensive."

Pricing and Cost Advice

"It is a bit expensive as compared to some of the other products that have come out in recent years. Expense-wise, the only downside is that it is not cheap."

"Licensing is very easy. Our CIO takes care of the billing, but in terms of price point, he hasn't complained, so it must be good."

"The solution is fairly expensive, but in my experience, all of the SIEM applications that I've evaluated or looked at cost about the same."

"The pricing and licensing seem very reasonable. The managed service part of it feels like it gives me the equivalent of a full-time engineer for a lot less money. So, I feel it's a good value."

"Netsurion's pricing is competitive. At the same time, they're the only ones who do what we want to do the way we want it. I can't say we would've paid more, but we would've had to have come up with our own solution if they weren't providing that."

"Our budget follows the calendar year. We just started a new budget year at the beginning of the month. We did budget for an increase in our threat management system selection. Therefore, we have the budget to implement and accommodate a threat management system change, including an increase for the quoted actions that we received to improve EventTracker. We are just waiting on our council to approve that budget, which might not be for a little while. Hopefully, when they do, we will be able to jump on doing something."

"We put together the package of what we needed. It was based pretty much on the number of agents that we were deploying. If we needed to manage logging from certain specific applications, like Active Directory and SQL Server, there has been no additional cost for that. We had agents deployed for those specific servers and the applications were included, then there was just an additional installation that they had to do for us."

"EventTracker's subscription-based model is interesting as far as yearly license type stuff. It's nice because you know what it's going to be next year. We haven't really looked at any other solutions. The pricing at the time compared to the other solutions was a lot less. A couple of years ago, we actually looked at Splunk. The amount in Splunk's licensing model is based on 20 gigs a day, or something like that. Based on our number of logs and stuff that we were already generating, the costs would be substantially more for the amount of logs that we would be getting."

More Netsurion pricing and cost advice

"I rate the tool's pricing a six out of ten."

"The solution is cost-effective."

"Trend Micro's solutions are considerably more expensive than competitors."

"There is a subscription needed to use Trend Micro Managed XDR. We are on an annual license."

"The solution's pricing falls within a reasonable range—it's not the most expensive option out there, nor the cheapest."

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Top Industries

By visitors reading reviews

Computer Software Company

25%

Government

11%

Manufacturing Company

Financial Services Firm

Computer Software Company

17%

Manufacturing Company

Comms Service Provider

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Netsurion Managed Threat Protection?

Expediting incident response is really great.

See all answers

What is your experience regarding pricing and costs for Netsurion Managed Threat Protection?

Their pricing is high. I don't know if it's a barrier. The quality speaks to the price. The price is the price. They provide what they promise. From a purchasing perspective, I just have to come ba...

See all answers

What needs improvement with Netsurion Managed Threat Protection?

There is one area that needs improvement and that is with the agents and the server that's on-site. The system requirements are very, very high. So I need a pretty powerful server to run. If they c...

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What do you like most about Trend Micro Managed XDR?

The initial setup is very straightforward. CIOs appreciate the ease of installation, server configuration, and the user-friendly dashboard.

See all answers

What is your experience regarding pricing and costs for Trend Micro Managed XDR?

The solution is on the higher side in terms of pricing, and the licensing is per user.

See all answers

What needs improvement with Trend Micro Managed XDR?

I am struggling to export all alerts, such as those from the past five to six months, at once. I would like to extract these alerts in Excel format in one go, but I have not found this feature yet....

See all answers

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Product Reports

Buyer's Guide

Netsurion

June 2025

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Buyer's Guide

Managed Detection and Response (MDR)

June 2025

Download Trend Micro Managed XDR product report

Also Known As

Netsurion Managed Threat Protection, Netsurion EventTracker

No data available

Overview

Netsurion offers a comprehensive solution for centralized log management, SIEM, and managed services, ensuring continuous monitoring and security event analysis for diverse organizations, enhancing IT security and compliance.

Netsurion centralizes event management through SIEM and managed services. Organizations leverage it for vulnerability assessment and intrusion detection, integrating logs from Windows, Linux, and network devices. Its SOC provides 24/7 monitoring, ensuring compliance with PCI and audit standards. Real-time alerts and efficient log data aggregation enhance threat identification and response. Weekly reports and insights into user lockouts contribute to robust security management, beneficial for firms with constrained resources.

What are some key features of Netsurion?

SIEM Integration: Centralizes security event data for easier management.
Managed Services: Provides 24/7 SOC monitoring and support.
Real-TIme Alerts: Notifies of unusual security events promptly.
Threat Intelligence: Delivers actionable insights for proactive defense.
Seamless Platform Integration: Compatible with Office 365, firewalls, and other platforms.

How can companies benefit from using Netsurion?

Enhanced Security Management: Real-time monitoring and alerts streamline threat response.
PCI Compliance: Supports meeting audit and regulatory requirements efficiently.
Resource Optimization: Weekly reports and detailed insights aid decision-making for limited-resource organizations.
Improved Threat Detection: Consolidating logs and real-time intelligence helps in identifying threats swiftly.

Netsurion is implemented across industries like finance, healthcare, and retail, where security is crucial. These sectors require robust monitoring and compliance solutions, utilizing Netsurion's seamless integration with their existing infrastructure to manage security operations effectively, addressing both regulatory needs and threat management.

Netsurion

Trend Micro XDR applies the most effective AI and expert analytics to the activity data collected from its native sensors in the environment to produce fewer, higher-fidelity alerts. Global threat intelligence from the Trend Micro Smart Protection Network™ combined with expert detection rules continually updated from our threat experts maximize the power of AI and analytical models in unparalleled ways.

Trend Micro

Sample Customers

The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores

Unigel, DHR Health

Buyer's Guide

Netsurion vs. Trend Micro Managed XDR

June 2025

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