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NETSCOUT nGeniusONE vs Zenoss Cloud comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NETSCOUT nGeniusONE
Ranking in Network Monitoring Software
26th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
50
Ranking in other categories
No ranking in other categories
Zenoss Cloud
Ranking in Network Monitoring Software
64th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
8
Ranking in other categories
Application Infrastructure (19th), Event Monitoring (14th), Server Monitoring (25th), IT Infrastructure Monitoring (51st), Container Monitoring (8th), Cloud Monitoring Software (41st), AIOps (28th)
 

Mindshare comparison

As of October 2026, in the Network Monitoring Software category, the mindshare of NETSCOUT nGeniusONE is 1.1%, down from 1.5% compared to the previous year. The mindshare of Zenoss Cloud is 0.9%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
NETSCOUT nGeniusONE1.1%
Zenoss Cloud0.9%
Other98.0%
Network Monitoring Software
 

Featured Reviews

HT
Newwork And Collaboration Supervisor at Nafeza
Monitoring has improved bandwidth insights and application diagnosis but setup and costs still need work
They need room for improvement about the spare parts. There are shortages in Egypt in their stock. We tried to make RMA for specific parts, and it took a long time. Comparing this to a vendor like Cisco, who provides any component next business day, NETSCOUT nGeniusONE took a long time. This needs more improvement. I believe it is expensive. They need to reduce its budget a little bit. Comparing to other solutions, it is very expensive.
ClaudiaChen - PeerSpot reviewer
Cloud Architect - Senior Technology Architect at Telstra
Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features
As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"When we can get the data into the tool, we absolutely see a decrease in mean time to know and mean time to repair, and similarly for overall troubleshooting time."
"When it's implemented properly, and the training is there to use the interface and have it work in your company, and people understand it, it can be very effective."
"The best feature is when we have it connected permanently via TAPs. That enables us to constantly collect data and then we can go back in time... To be able to rewind, back in time, and see the problem as it happened, is very helpful."
"For me, the most valuable features are the dashboards which we use to highlight the overall impact to the customers, and being able to drill down into the nitty-gritty of the customer experience."
"It has versatility to correlate different traffic types and performance management statistics."
"For common issues, we have seen a measurable decrease in mean time to know (MTTK) and mean time to repair (MTTR), cutting troubleshoot time on many issues from days to hours (or less) and helping increase our application and network uptime."
"The fact that it's able to capture and store packets from the wires is very useful for troubleshooting with our vendors, when issues do come up. It's valuable that we have that overall data for them."
"My clients have received a return on investments and have expanded."
"The most valuable feature is the flexible discovery mechanism."
"It's easy to use."
"The custom built integration is one of the most valuable features because you can see all the especially critical items."
"With this solution, they can have one million users at the same time with no crashes."
"It is the most flexible solution of this type, but it takes time to adapt."
"Overall, it's a great solution, and I consider it to be one of the best."
"Its Docker Container concept is mind blowing. It is the first monitoring tool which comes with Docker features."
"What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."
 

Cons

"We have a lot of timeouts when we are trying to assemble data packets together or trying to pull down a view of one particular call."
"For individual subscriber tracings, sometimes it does not capture all the messages. There is a little bit of room for improvement there."
"The initial setup was complex. It was hard to know what to tap and how to tap."
"The product is a little complicated."
"The stability is only fair. It goes down a lot."
"It needs a better GUI, and especially it needs to be more user-friendly."
"Initially, we were having a lot of issues with bugs when using version 6.1.1. There were a lot of problems with the dashboard causing confusion. We worked with our SE and the NETSCOUT engineering team to fix the visibility with the data. There should be a patch release to fix this issue. However, this seems to be working fine for us right now after the 6.2.2 upgrade."
"I'd like to see the nGeniusONE, the nGeniusPULSE, and the OptiView, their three separate products, work a little better together, a little more streamlined."
"Technical support is 3/10, poor: Incomplete and poor documentation Undocumented processes Inconsistent solutions to problems depending on source"
"This solution is complex for beginners so it takes some time to learn."
"The AI aspect needs to improve."
"Now it is stable, but they should design threshold parameters in percentage instead of raw values."
"There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"
"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."
"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."
"It would be ideal if the product offered sound alerts."
 

Pricing and Cost Advice

"It is a little overall pricey and expensive, but you get what you pay for."
"It can be expensive, but if you have a good configuration, based on what you are looking for, it's okay, it's manageable."
"The product is too expensive compared to other products."
"The price is only for acquisition; it's not a licence."
"It is very expensive, but it's well worth the money."
"Licensing is flexible, it's not tied to anything else. We can easily switch up the licensing piece... Obviously, NETSCOUT is a little bit in the higher range, but it gives you value for money. You get what you pay for."
"I rate the price of NETSCOUT nGeniusONE a four out of five."
"Like any company, we always want better pricing. The pricing is okay, but it's not a cheap solution. When you want to deploy it across an enterprise as large as ours, you go into seven figures. It's not a cheap solution to get out there."
"It depends on the customer, what he wants."
"It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."
"The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."
"There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."
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Top Industries

By visitors reading reviews
Outsourcing Company
12%
Financial Services Firm
10%
Manufacturing Company
9%
Construction Company
8%
Comms Service Provider
13%
Construction Company
13%
Manufacturing Company
9%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise5
Large Enterprise37
By reviewers
Company SizeCount
Small Business4
Large Enterprise5
 

Questions from the Community

Which is the best DDoS protection solution for a big ISP for monitoring and mitigating?
I would say if it’s an ISP that will build a scrubbing center, Netscout/Arbor is a good solution. In all other solutions, Imperva is a great choice.
What is your experience regarding pricing and costs for NETSCOUT nGeniusONE?
Regarding its high price, I give NETSCOUT nGeniusONE a seven.
What needs improvement with NETSCOUT nGeniusONE?
They need room for improvement about the spare parts. There are shortages in Egypt in their stock. We tried to make RMA for specific parts, and it took a long time. Comparing this to a vendor like ...
What is the best network monitoring software for large enterprises?
In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a large-scale company is Zenoss, due to its ability to monitor completely hybrid and a...
 

Also Known As

NETSCOUT nGenius, nGeniusONE
Cloud Monitoring, Zenoss Service Dynamics
 

Overview

 

Sample Customers

Cerner Corporation
2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation
Find out what your peers are saying about NETSCOUT nGeniusONE vs. Zenoss Cloud and other solutions. Updated: September 2026.
915,383 professionals have used our research since 2012.