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NETSCOUT nGeniusONE vs Zenoss Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NETSCOUT nGeniusONE
Ranking in Network Monitoring Software
30th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
50
Ranking in other categories
No ranking in other categories
Zenoss Cloud
Ranking in Network Monitoring Software
65th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
8
Ranking in other categories
Application Infrastructure (18th), Event Monitoring (14th), Server Monitoring (25th), IT Infrastructure Monitoring (52nd), Container Monitoring (8th), Cloud Monitoring Software (40th), AIOps (27th)
 

Mindshare comparison

As of July 2026, in the Network Monitoring Software category, the mindshare of NETSCOUT nGeniusONE is 1.0%, down from 1.5% compared to the previous year. The mindshare of Zenoss Cloud is 0.9%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
NETSCOUT nGeniusONE1.0%
Zenoss Cloud0.9%
Other98.1%
Network Monitoring Software
 

Featured Reviews

HT
Newwork And Collaboration Supervisor at Nafeza
Monitoring has improved bandwidth insights and application diagnosis but setup and costs still need work
They need room for improvement about the spare parts. There are shortages in Egypt in their stock. We tried to make RMA for specific parts, and it took a long time. Comparing this to a vendor like Cisco, who provides any component next business day, NETSCOUT nGeniusONE took a long time. This needs more improvement. I believe it is expensive. They need to reduce its budget a little bit. Comparing to other solutions, it is very expensive.
ClaudiaChen - PeerSpot reviewer
Cloud Architect - Senior Technology Architect at Telstra
Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features
As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Valuable features include data threat detection, network analytics, and overall bandwidth monitoring."
"The solution helps us get to root cause quickly by using the Media Monitor to help identify QoS mismatches for voice calls on the network."
"It gives me the MOS, latency, and jitter."
"This solution provides us with increased visibility while conducting IT deployments, for example, if we have devices which have overloaded or links which have saturated, then this tool tells us exactly what is going on with that link or device, and very few tools do it at this level for things like DDoS."
"For me, the most valuable features are the dashboards which we use to highlight the overall impact to the customers, and being able to drill down into the nitty-gritty of the customer experience."
"This solution provides us with increased visibility while conducting an IT deployment, and when we have any type of outage and we dig into it, we are able to tell what the root cause is instead of having to go through Wireshark, etc."
"Proactive versus a customer having a bad experience: That is the key point."
"The support is good."
"Zenoss is more complex than LogicMonitor, but scalable and hugely customizable."
"What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."
"With this solution, they can have one million users at the same time with no crashes."
"It is very cost-effective compared to the tools I worked with in the past."
"Overall, it's a great solution, and I consider it to be one of the best."
"Its Docker Container concept is mind blowing. It is the first monitoring tool which comes with Docker features."
"They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper."
"The most valuable feature is the flexible discovery mechanism."
 

Cons

"The initial setup was complex, and deployment took around six months."
"Some of the filters could be easier to see and to set up. That's the only thing that I've ever had any trouble with."
"We would like better end-to-end data flows. This is something that my users always complain about, as they don't know what the data flows are on the network. We would like to know every point along the line."
"The dependency mapping is good, but I am hopeful that they will build some type of partnership and relationship with ServiceNow. I want to see NETSCOUT partner with ServiceNow so they can leverage Service Now Discovery and Service Mapping to automate the build of the service dependency mappings inside of nGeniusONE."
"NETSCOUT nGeniusONE is a complex product since it deals in areas like network packet brokers and packet analysis, making the tool complicated for end users."
"The initial setup has been very complex."
"We have a lot of timeouts when we are trying to assemble data packets together or trying to pull down a view of one particular call."
"It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes and allow lower-level tech support to handle issues more effectively without escalating them."
"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."
"This solution is complex for beginners so it takes some time to learn."
"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."
"Now it is stable, but they should design threshold parameters in percentage instead of raw values."
"Technical support is 3/10, poor: Incomplete and poor documentation Undocumented processes Inconsistent solutions to problems depending on source"
"It would be ideal if the product offered sound alerts."
"There was a problem with Zenoss and storage monitoring."
"There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"
 

Pricing and Cost Advice

"This solution has saved us more than $50,000 a month and freed up 30 percent of our bandwidth."
"The biggest problem we have with this product is the expense."
"The platform is expensive."
"Like any company, we always want better pricing. The pricing is okay, but it's not a cheap solution. When you want to deploy it across an enterprise as large as ours, you go into seven figures. It's not a cheap solution to get out there."
"It can be expensive, but if you have a good configuration, based on what you are looking for, it's okay, it's manageable."
"The price is only for acquisition; it's not a licence."
"There is a need to make yearly payments towards the licensing charges attached to the product. The product may come across as a cheap tool for some, while it may seem costly for others."
"It is a little overall pricey and expensive, but you get what you pay for."
"It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."
"The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."
"There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."
"It depends on the customer, what he wants."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Construction Company
8%
Computer Software Company
8%
Manufacturing Company
8%
Construction Company
12%
Manufacturing Company
11%
Comms Service Provider
10%
Transportation Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise5
Large Enterprise37
By reviewers
Company SizeCount
Small Business4
Large Enterprise5
 

Questions from the Community

Which is the best DDoS protection solution for a big ISP for monitoring and mitigating?
I would say if it’s an ISP that will build a scrubbing center, Netscout/Arbor is a good solution. In all other solutions, Imperva is a great choice.
What is your experience regarding pricing and costs for NETSCOUT nGeniusONE?
Regarding its high price, I give NETSCOUT nGeniusONE a seven.
What needs improvement with NETSCOUT nGeniusONE?
They need room for improvement about the spare parts. There are shortages in Egypt in their stock. We tried to make RMA for specific parts, and it took a long time. Comparing this to a vendor like ...
What is the best network monitoring software for large enterprises?
In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a large-scale company is Zenoss, due to its ability to monitor completely hybrid and a...
 

Also Known As

NETSCOUT nGenius, nGeniusONE
Cloud Monitoring, Zenoss Service Dynamics
 

Overview

 

Sample Customers

Cerner Corporation
2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation
Find out what your peers are saying about NETSCOUT nGeniusONE vs. Zenoss Cloud and other solutions. Updated: June 2026.
903,067 professionals have used our research since 2012.