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Netgate pfSense vs Sophos UTM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.9
Netgate pfSense provides significant ROI with cost-effectiveness, eliminating license fees, ideal for small to mid-sized companies replacing costly systems.
Sentiment score
5.7
Sophos UTM offers quick returns, efficient network management, and cost savings, benefiting managed service providers and ensuring data protection.
In four years of using it, that payment of 189 dollars per year has already paid off.
L2 Systems Administrator at a comms service provider with 201-500 employees
It's very favorable to have the inclusion of firewall, VPN, and router functionalities.
Owner at SimpleIT
The total cost of ownership is extremely low when you compare it to a lot of the other devices or other gateway appliances that are available on the market.
Operations Manager at a tech services company with 11-50 employees
I have seen a return on investment with Sophos UTM, and I can share that the price is around thirty percent better, especially if you count in the employee time.
System Engineer SDDC / VCF at a tech services company with 51-200 employees
 

Customer Service

Sentiment score
7.8
Netgate pfSense receives praise for effective support, though some users experience slow responses; forums often suffice for troubleshooting.
Sentiment score
6.7
Sophos UTM's customer service receives mixed reviews for response times but is praised for expertise and community resources.
The biggest fear I have, and probably the only reason I still have the old one lying around is that if something were to happen to this hardware and I had to send it back for support, I need to be able to keep my network running in the meantime.
Co-Owner at Steffi and Tim
The support is knowledgeable and responds quickly, so the questions are addressed professionally and accurately.
Senior Project Engineer at a manufacturing company with 1-10 employees
I rate the technical support a ten out of ten.
Director at a tech vendor with 5,001-10,000 employees
The technical support by Sophos is amazing, especially when I pay for the enhanced support.
Associate Director - Management Support Services at CIHP
I would rate the technical support by Sophos a 10.
Network and Infrastructure Manager at Sonysugar
I would rate the technical support with Sophos a seven because sometimes the time of the first resolution is not ideal.
IT Manager at a consultancy with 51-200 employees
 

Scalability Issues

Sentiment score
6.6
Netgate pfSense is highly scalable for SMBs, supporting high user counts and complex configurations depending on hardware choices.
Sentiment score
6.0
Sophos UTM is highly scalable, supporting growth via licenses, hardware, and clustering, adaptable to varying deployment sizes.
I don't think Netgate pfSense can offer much scalability for big enterprises.
Director at a tech vendor with 5,001-10,000 employees
Even with a jump from a 50 megabit to a 500 megabit internet connection and approximately 65 active VPN clients, our firewall operates smoothly without any strain.
IT Manager at a healthcare company with 11-50 employees
pfSense is almost infinitely scalable.
Owner at Xcelitek, LLC
You can have high availability clusters, so very, very scalable in my opinion.
System Engineer SDDC / VCF at a tech services company with 51-200 employees
 

Stability Issues

Sentiment score
7.1
Netgate pfSense is highly stable, with users attributing minimal issues to hardware rather than the firewall, ensuring reliable performance.
Sentiment score
7.5
Sophos UTM is praised for stability and reliability, with few issues occurring mainly during updates or resource demands.
I rate the solution's stability a ten out of ten.
Infrastructure and integration Architect at CommunityForce
I've noticed a substantial improvement in stability and ease of use for upgrades and patching over the past year or two.
Technical Sales Specialist at a tech vendor with 10,001+ employees
When I replace consumer routers with pfSense for small businesses with two or three employees, they are often amazed to discover the router can run for a year without a reboot.
Partner and Owner at Free Range Geeks
 

Room For Improvement

Netgate pfSense requires better centralized management, an updated user interface, improved security integrations, and enhanced documentation for ease of use.
Sophos UTM needs enhancements in reporting, UI, threat protection, VPN, technical support, scalability, pricing, and configuration simplicity.
They should support the idea of configuration management as code from source code and provide a more robust API for managing the pfSense configuration.
Co-Owner at Steffi and Tim
Monitoring is crucial. The easier the monitoring and user interface, the simpler our team can work on and investigate issues.
Infrastructure and integration Architect at CommunityForce
It would be helpful to be able to query larger data sets, even if you had to break them up into smaller subsets.
Vice President Of Engineering at a tech services company with 11-50 employees
If you want to really implement some rules that are a little bit more difficult, Sophos always recommends getting the dedicated WAF, or web application firewall, but I would prefer to have more features on the web application firewall in the firewall itself because it would make more sense.
System Engineer SDDC / VCF at a tech services company with 51-200 employees
I would prefer to see additional features in the next release of Sophos UTM because cyber crime increases every day, so we also need to improve our game to prevent any chances for intrusion.
Network and Infrastructure Manager at Sonysugar
It would make my work much simpler because it makes decision-making much easier.
IT Manager at Vegol
 

Setup Cost

Netgate pfSense is affordable, offering open-source and paid versions with robust features and competitive hardware pricing.
Sophos UTM offers flexible pricing with incentives, praised for its features and value despite some regional variances.
It also offers a free community version that can't be beaten.
Owner at Shaffer Consulting
The difference between the 1100 and 2100 is double.
Co-Owner at Steffi and Tim
I rate pfSense 10 out of 10 for affordability.
Network Operations Team Lead at Flint Works
Pricing has become expensive recently due to the dollar hike and naira value changes in Nigeria.
Associate Director - Management Support Services at CIHP
The value between what I receive and what I pay is the best in the industry.
System Administrator at a training & coaching company with 11-50 employees
The pricing would be more economical if sold directly to the user compared to going through a partner, as they need to take their percentage.
Network and Infrastructure Manager at Sonysugar
 

Valuable Features

Netgate pfSense offers reliable VPN and firewall features, user-friendly management, flexibility, cost-effectiveness, scalability, and strong community support.
Sophos UTM excels in configuration ease, real-time reporting, cost-effectiveness, and flexible security features, benefiting efficient management.
The most valuable feature is the routing capability.
Managing Director at a tech services company with 11-50 employees
It is a firewall with built-in IDS and IPS, load balancing, and VPN connections.
Infrastructure and integration Architect at CommunityForce
Netgate pfSense Plus provides features that help us minimize downtime. The ability to do high availability and failover of LAN links is a nice feature.
Technical Delivery Architect at a tech vendor with 5,001-10,000 employees
The zero-day protection and firewall rules are some of the most effective features for threat management.
Associate Director - Management Support Services at CIHP
It helps us quite a lot, especially because since we use Sophos UTM, malware intrusions are not rampant.
Network and Infrastructure Manager at Sonysugar
Sophos UTM's valuable features include the cost, which is very competitive when compared with other vendors, balanced with the features that it delivers.
IT Manager at a consultancy with 51-200 employees
 

Categories and Ranking

Netgate pfSense
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
221
Ranking in other categories
Firewalls (2nd)
Sophos UTM
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
119
Ranking in other categories
Unified Threat Management (UTM) (5th)
 

Q&A Highlights

it_user1093146 - PeerSpot reviewer
Regional Manager with 11-50 employees
Mar 31, 2020
 

Featured Reviews

JA
Principal Cloud Architect - Software Engineer at a consultancy with 11-50 employees
Rapid VPN setup has connected offices in minutes and brings live insights for proactive issue control
What I appreciate the most about Netgate pfSense is the ease and straightforward nature of the platform. I can set up a new office in less than 10 minutes. The benefits of using Netgate pfSense are that I can set up VPNs in less than two to three minutes, and then just deploy the file across my networks, where everybody would be connected in less than an hour. The dashboards of Netgate pfSense bring all the necessary information that I need at a glance, and it is actually a live update every three to five seconds. It is spotless, and I have been able to catch issues before they hit operations.
Bashir Bashir - PeerSpot reviewer
IT Manager at Vegol
Firewall management has become simpler and now provides real-time visibility and bandwidth control
The features I have found most valuable in Sophos UTM are that it is much easier to configure, I appreciate the reporting side of it, and the rules are very straightforward to work with. Sophos UTM's real-time insights into network health help my organization because I get real-time reports on what is happening on my network, what is trying to access me, the destination, and all that. I can then be reactive or proactive, and for zero-day, I think it is beneficial because it can learn what my network does. If anything goes outside what it expects, it sends a report on Sophos Central, so I find zero-day makes my work a bit easier. The use of Sophos UTM's intuitive management console has impacted my security policy enforcement in that it is much easier to configure; I configure with information rather than with presumptions.
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Comparison Review

it_user216600 - PeerSpot reviewer
Senior Technical Consultant with 51-200 employees
Jan 3, 2016
Sophos UTM vs. Fortinet FortiGate
I have used both Sophos and Fortinet products in production and I have found the Sophos UTM appliances (hardware and virtual) to be a better fit most of the time -- with a few caveats which I will touch on below. In both instances, the transition from TMG will be mostly straightforward. The main…
 

Answers from the Community

it_user1093146 - PeerSpot reviewer
Regional Manager with 11-50 employees
Mar 31, 2020
Mar 31, 2020
I'd agree with Karl's comment above. PfSense is a great product but treat it like a firewall and the big bonus is it's free. It's great at what it does. Sophos UTM on the other hand can be a beast as it's an all in one solution and can get as complex as you would like it. We have failover clustering, load balancing and make use of all of their proxies. Very easy to make initial configuration er...
2 out of 9 answers
reviewer772704 - PeerSpot reviewer
IT Manager with 51-200 employees
May 16, 2019
I´m afraid I am not able to help in this matter. We´ve decided to for FortiGate as services, based on our relationship with our IT security provider and the FortiGate reviews available on the net. We used to use pfSence for one particular open network but let the full control on de FortiGate. During the investigation and analysis period we thought of Sophos but felt more comfortable going for FortiGate pretty much based on price and our relationship with our IT security provider. Hence my experience wouldn´t help in this case. My best advice would is to refer to the article available on: https://www.itcentralstation.com/products/comparisons/pfsense_vs_sophos-utm
it_user794232 - PeerSpot reviewer
CIO LATAM at i-Track Systems Development, S.A. de C.V.
May 16, 2019
Hello Nick, we are Sophos’ silver partner. Sure we will. When do you need it back? Israel Caravantes. El 16 may 2019, a la(s) 7:22, Nick Regan from IT Central Station > escribió: Hi Israel, Can you help out a colleague with the following question about Sophos UTM: ----- What Is The Biggest Difference Between Sophos and pfSense? I am trying to compare Sophos and pfSense for my company. Which one is best and why? What is the biggest difference between Sophos and pfSense? Thanks for helping me with this important decision. ----- Please reply to this email with your response or post your answer here. User's background: Regional Manager with 11-50 employees You've been a member of IT Central Station since December 2017. In a market full of vendor hype, we provide free connections between real users of Sophos UTM to share advice and make better buying decisions. Thanks for being part of the community. Nick Regan Community Director, IT Central Station IT Central Station 244 Fifth Avenue New York, NY 10001 (646) 328-1944 um-nqn 264744 To change notifications, please visit your subscription page or unsubscribe completely. gitbdelaGVkbHpranQ4TlNueHhtaTIwOWRXdFhDV0xMRGtaNGlxQjRnRmo4dUs5NjlvSmNwSURiZGNrcGxBczBET1h4dS0tTzdTYUFzM291OG9iV1ZpbzZkcENqQT09--1a3146227d771b2ce6a16a5909980aa6859c7a9agitbdel
 

Top Industries

By visitors reading reviews
Comms Service Provider
12%
Computer Software Company
11%
Manufacturing Company
8%
Financial Services Firm
6%
Construction Company
13%
Comms Service Provider
9%
Manufacturing Company
9%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business171
Midsize Enterprise33
Large Enterprise29
By reviewers
Company SizeCount
Small Business75
Midsize Enterprise28
Large Enterprise27
 

Questions from the Community

Help me find the best open source router
You don't really specify what type of router you are looking for but if you are talking about a gateway router I recommend PFSense. This software solutions can be installed on youf own hardware or ...
How do I choose between Fortinet FortiGate and pfSense?
Fortinet’s Fortigate is a firewall solution we use and are very much satisfied with its performance. We find Fortigate both cost-effective and efficient. One of the features we like most is that Fo...
What is the difference between PfSense and OPNsense?
Two of the most common and well recognized firewalls, PfSense and OPNsense both support site-to-site IPsec VPN and client, Open VPN and client, and PPTP client. Both also have intrusion detection a...
What are the biggest technical differences between Sophos UTM and Fortinet FortiGate?
As a solution, Sophos UTM offers a lot of functionality, it scales well, and the stability and performance are quite good. The most valuable features for me are their web and email filtering. I wou...
What is your experience regarding pricing and costs for Sophos UTM?
The pricing for Sophos UTM is reasonable; I do not have an issue with it, though I was considering RED because I have different sites I wanted to connect, and instead of doing site-to-site, the RED...
What needs improvement with Sophos UTM?
I would like to improve Sophos UTM in that there is software I use that goes deeper in the reporting on usage. There is software called Fastvue that breaks down everything in the firewall and whate...
 

Also Known As

No data available
Astaro
 

Overview

 

Sample Customers

Nerds On Site Inc., RKC Development Inc., Expertech, Fisher's Technology, Ncisive, Consulting, CPURX, Vaughn's Computer House Calls, Imeretech LLC, Digital Crisis, Carolina Digital Phone, Technigogo Technology Services, The Simple Solution, SwiftecITInc, Rocky Mountain Tech Team, Free Range Geeks, Alaska Computer Geeks, Lark Information Technology, Renaissance Systems Inc., Cutting Edge Computers, Caretech LLC, GoVanguard, Network Touch Ltd, P.C. Solutions.Net, Vision Voice and Data Systems LLC, Montgomery Technologies, Techforce, Concero Networks, ASONInc, CPS Electronics and Consulting, Darkwire.net LLC, IT Specialists, MBS-Net Inc., VOICE1 LLC, Advantage Networking Inc., Powerhouse Systems, Doxa Multimedia Inc., Pro Computer Service, Virtual IT Services, A&J Computers Inc., Envision IT LLC, CommunicaONE Inc., Bone Computer Inc., Amax Engineering Corporation, QPG Ltd. Co., IT 101 Inc., Perfect Cloud Solutions, Applied Technology Group Inc., The Digital Sun Group LLC, Firespring
One Housing Group
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