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NEC UNIVERGE Sphericall vs ShoreTel Sky comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NEC UNIVERGE Sphericall
Ranking in Unified Communications
13th
Ranking in IP Telephony & Unified Communications
11th
Average Rating
0.0
Number of Reviews
1
Ranking in other categories
Mobile Communication Gateways (4th)
ShoreTel Sky
Ranking in Unified Communications
11th
Ranking in IP Telephony & Unified Communications
5th
Average Rating
7.8
Reviews Sentiment
4.5
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Unified Communications category, the mindshare of NEC UNIVERGE Sphericall is 1.3%, down from 2.3% compared to the previous year. The mindshare of ShoreTel Sky is 2.1%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications
 

Featured Reviews

it_user422535 - PeerSpot reviewer
The capability of becoming a Web Collaboration Platform by simply adding a server and licenses empowers companies.
Staff for administering Univerge 3C are telecomms specialist, but the person who administrates Active Directory could be the one as it´s a platform that is fully software based. We have customers who started up with the product running v2 over ATM and are now based on SWA (Software Assurance) they have been migrating to the latest versions of the software, replacing some gateways from ATM to ethernet, however I believe there is no need to drop their investment. Another great feature is the unique User Centric Capability that allows IT administrator full control of the users based on their Microsoft AD credentials independently of their multiple devices (Deskphone; Smart Phone; Tablet and/or PC/Laptop). Finally, the capability of becoming a Web Collaboration Platform by simply adding a server and licenses empowers companies with the option to access to great tools for collaboration and stop spending a lot of money in travelling, training, etc.
it_user269988 - PeerSpot reviewer
The Service Portal is useful feature, but there are occasional outages.
Phone Assistant is very useful, as is the Service Portal Occasional outages, but they're usually resolved very quickly. Customer Service: Customer service is generally responsive and courteous. Technical Support: Technical support folks are generally knowledgeable and helpful. We moved to VoIP…
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

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Also Known As

UNIVERGE Sphericall
No data available
 

Overview

 

Sample Customers

The Peninsula Shanghai, Voorhees College, Keller Williams Realty, Curve
Abacus Service Corporation, AIPAC, Airlie Womens Clinic, All Erection Crane And Rental Corporation, Aquent, Aspire, Bonobos, Brooklyn Brewery, Cable Scope, Caduceus
Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications. Updated: June 2025.
859,687 professionals have used our research since 2012.