Nagios Core vs ServiceNow IT Operations Management comparison

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Nagios Logo
7,219 views|5,159 comparisons
78% willing to recommend
ServiceNow Logo
4,662 views|3,509 comparisons
93% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Nagios Core and ServiceNow IT Operations Management based on real PeerSpot user reviews.

Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Nagios Core vs. ServiceNow IT Operations Management Report (Updated: March 2024).
769,630 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Other products are good but from the configuration point of view Nagios is really very lightweight. The price is really good in my opinion. Another important thing is that my Nagios engine still works with Dual core 8GB ram for the last 10 years.""Nagios monitors our servers, so we know if anything goes wrong and can solve the problem before it happens.""It is fairly easy to set up, and we can monitor pretty much everything we want to.""The most valuable features are the reports and the way it generates the report in a graphical manner.""Nagios Core is stable.""The application performance monitoring feature is valuable.""The most valuable feature depends on the project. It's great if you need to check to ensure a service is running 24/7. I can use the full solution for free, and it's flexible. If I need to add a dashboard, I can integrate it with Nagios. Cloud synchronization is wonderful.""Key features include the GUI interface, its notification capabilities, and the real-time reporting."

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"I like the tool's CMBD connection with Discovery. The solution is also flexible.""It is a stable solution. I have not experienced any system outages during my time using the solution.""It's easy to set up.""From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.""The initial setup is very straightforward. A person just needs to join a team to access the network and that's all.""The most valuable feature of ServiceNow IT Operations Management is the user interface.""I like the tool's discovery feature.""It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."

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Cons
"Nagios Core is limited in terms of distributed setups, and there is no central view for remote data centers.""I would like to see more training videos.""The UI is a little outdated and graphics could be displayed in a better way.""The core version is no match for the XI version.""It is a bit slow due to latency.""The dashboard and monitoring features could be improved.""Cloud monitoring is an area for improvement because there aren't too many plugins available.""The scalability needs improvement, it's not scalable at this time."

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"There is a slower learning curve associated with the tool's scripting part. It is also not cheap.""The product needs to add a workflow insight tool.""Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization.""The pricing is high.""When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended.""The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database.""The solution's licensing model is a bit complicated. It should be simple and easy for people to understand.""If you are new to using the solution, you will find the setup complex."

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Pricing and Cost Advice
  • "It's free."
  • "The Nagios Core (PNP4Nagios + Core) is free and can be setup by Netadmin within a few hours. The only additional cost is the cloud server."
  • "We have saved a lot of time, money, and effort in reducing disaster times, which is owed to Nagios quick alerting."
  • "Nagios Core is free to use."
  • "Lessening the price point would be an improvement."
  • "We are using the open-source, unpaid version."
  • "Most the plugin features are free."
  • "We are using the free version."
  • More Nagios Core Pricing and Cost Advice →

  • "The pricing is high and may be excluding the small to medium-sized enterprise businesses."
  • "It has different subscription models."
  • "There are additional costs, you have to pay more for everything."
  • "The price of ServiceNow IT Operations Management is expensive."
  • "It is expensive. It is around 10 Euros per server per month."
  • "This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
  • "The solution offers yearly licenses and a subscription model for add-on features."
  • "My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
  • More ServiceNow IT Operations Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:What I like about Nagios Core is that it helps me ensure everything is running smoothly by checking the status of hosts and services.
    Top Answer:I have found Nagios Core to be challenging in terms of its centralized architecture and configuration complexities, especially in a Microsoft environment. Making optimizations or changes often… more »
    Top Answer:From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
    Top Answer:It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization. The standard version offers numerous ready-to-use automation options and is… more »
    Top Answer:The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database.
    Ranking
    Views
    7,219
    Comparisons
    5,159
    Reviews
    13
    Average Words per Review
    380
    Rating
    8.2
    Views
    4,662
    Comparisons
    3,509
    Reviews
    28
    Average Words per Review
    462
    Rating
    8.4
    Comparisons
    Also Known As
    ServiceNow ITOM
    Learn More
    Overview

    This is IT infrastructure monitoring's industry-standard, open-source core. Free without professional support services.

    ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

    ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

    ServiceNow IT Operations Management Features

    • Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.

    • Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.

    • Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

    ServiceNow IT Operations Management Benefits

    • Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
    • Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
    • Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
    • Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

    ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

    Reviews from Real Users

    “With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

    “It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

    Sample Customers
    Airbnb, Cisco, PayPal, FanDuel
    servicenow, TransAlta, NATS, Symantec
    Top Industries
    REVIEWERS
    Computer Software Company25%
    Financial Services Firm17%
    Retailer13%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Government11%
    Financial Services Firm9%
    Educational Organization8%
    REVIEWERS
    Computer Software Company33%
    Financial Services Firm25%
    Consumer Goods Company8%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Manufacturing Company10%
    Energy/Utilities Company8%
    Company Size
    REVIEWERS
    Small Business38%
    Midsize Enterprise21%
    Large Enterprise42%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise16%
    Large Enterprise58%
    REVIEWERS
    Small Business27%
    Midsize Enterprise12%
    Large Enterprise61%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise11%
    Large Enterprise74%
    Buyer's Guide
    Nagios Core vs. ServiceNow IT Operations Management
    March 2024
    Find out what your peers are saying about Nagios Core vs. ServiceNow IT Operations Management and other solutions. Updated: March 2024.
    769,630 professionals have used our research since 2012.

    Nagios Core is ranked 7th in IT Infrastructure Monitoring with 46 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. Nagios Core is rated 8.0, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Nagios Core writes "An Open Source Fully Featured Data Centre Monitoring Tool". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Nagios Core is most compared with Zabbix, Nagios XI, Centreon, Icinga and OP5 Monitor, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Nagios Core vs. ServiceNow IT Operations Management report.

    See our list of best IT Infrastructure Monitoring vendors.

    We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.