MSP360 Backup vs Quest Rapid Recovery [EOL] comparison

MSP360 and Quest Software are both solutions in the Backup and Recovery category. Additionally, 100% of MSP360 users are willing to recommend the solution, compared to 90% of Quest Software users who would recommend it.

MSP360 Backup

Read 15 MSP360 Backup reviews

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985 Comparison Views

100% willing to recommend

Quest Rapid Recovery [EOL]

Read 20 Quest Rapid Recovery [EOL] reviews

90% willing to recommend

MSP360 Backup

Quest Rapid Recovery [EOL]

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Executive SummaryUpdated on Jul 23, 2025

Quest Rapid Recovery and MSP360 Backup are competitive solutions in the data protection category. Quest Rapid Recovery appears to have the upper hand in feature set with advanced data compression, deduplication, and storage management capabilities.

Features: Quest Rapid Recovery supports granular recovery points, integration across physical and virtual environments, and fast replication for reduced storage costs. MSP360 Backup offers broad cloud compatibility, a user-friendly interface, and flexible scalability without needing a dedicated appliance.

Room for Improvement: Quest Rapid Recovery could enhance GUI response time, improve database support, and speed up tech support. MSP360 Backup could modernize its interface, offer better reporting features, and provide more pricing transparency.

Ease of Deployment and Customer Service: Quest Rapid Recovery is mainly on-premises with responsive but sometimes slow support. MSP360 Backup supports public to hybrid cloud deployments and offers extensive support, though its interface may be challenging for non-IT users.

Pricing and ROI: Quest Rapid Recovery is often seen as costly, justified by its advanced features, whereas MSP360 offers a budget-friendly solution appealing to smaller businesses. Both provide satisfactory ROI in data security and recovery efficiency, with MSP360 particularly attractive due to its pricing.

To learn more, read our detailed Backup and Recovery Report (Updated: August 2025).

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Backup and Recovery

August 2025

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Helped 868,275 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MSP360 Backup

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Backup and Recovery (55th), Cloud Backup (42nd), Disaster Recovery (DR) Software (31st), MSP Backup (5th)

Quest Rapid Recovery [EOL]

Average Rating

8.8

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

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Adam Augustín

Country Manager at Prianto Ltd

Granular recovery, replication is good and offers good speed

It is for any kind of company that uses their own servers. From a global perspective, our clients are small-sized companies. All the SMEs, compared to the Slovakian market, are quite small. It's a small market with small companies. They just want to enhance security and follow regulations It's…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."

"The solution is simple to use and easy to configure."

"The solution is easy to access and handles things efficiently."

"The initial setup is very easy. It's not overly complex."

"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."

"Provides connectivity to a lot of different cloud storage solutions."

"Client-side encryption minimizes worries about data being captured on the back-end."

"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."

More MSP360 Backup pros

"Definitely, the mount and recovery points are the most valuable, because if someone deletes a file or something, or if something gets corrupted, we can always revert back to an old change because our repository goes about a month back. The ability to roll back files and the ability to roll back servers is really important."

"The compression and deduplication features have helped to save on storage costs."

"The solution's most valuable aspect is its ability to back up a physical server to another physical or virtual server."

"Not having to switch tapes is wonderful. It makes it so easy. We have an on-prem deployment that we also replicate to an offsite replication host. So by not having to deal with tapes and moving them off-site every day and every week, that's amazing ease of use for us."

"The most valuable feature of Quest Rapid Recovery for our organization is the VM recovery functionality."

"The data protection strategy varies on a case-by-case basis, but overall, it's doing well."

"One feature I found that's the most valuable in Quest Rapid Recovery is the VM standby feature which is very useful for my current customer. The solution also has a great replication feature. The third most valuable feature in Quest Rapid Recovery is the five-minute RPO and the fifteen-minute RTO. The solution is also very user-friendly."

"The most valuable feature is the disaster recovery process from the data center."

More Quest Rapid Recovery [EOL] pros

Cons

"We could basically use just a more concise visual dashboard reporting on the status of the various machines."

"The graphics are looking a bit old and should be updated."

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

"The product could be more user-friendly."

"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

"The solution's pricing is very high."

"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""

More MSP360 Backup cons

"One area where Quest Rapid Recovery has room for improvement is in the handling of snapshots on Hyper-V."

"When you do a full backup, all of the memory resources on the server are used, which is something that should be improved."

"Rapid Recovery can only backup the machine or disc, but it can't back up from folders, and files, and things like that."

"In terms of what needs improvement in Quest Rapid Recovery, though the solution is seamless, right now, they are just giving the software which means we'll need to arrange the hardware. If they can combine the appliance and software, that would be a great approach. In the next release of Quest Rapid Recovery, it would be great if they'd add a folder backup feature because only a snapshot backup feature is available at the moment."

"You can only take a snapshot from a virtual environment. It should have the ability to take snapshots from both a virtual and physical environment."

"I think the self-paced learning and knowledge base can always be improved so that users can self-service without having to contact either a reseller or Quest. I know there are things that I would have been looking for to try and solve. And the only way I could get there was to actually open a ticket rather than go through self-service through the portal."

"It is quite surprising to me that the configuration cannot be backed up automatically, and I think that Rapid Recovery should have an option for scheduled configuration backup."

"In case, if there is anything, it would be the speed of the operation to be finished. Even then, I can easily work on the storing function before the operation is finished."

More Quest Rapid Recovery [EOL] cons

Pricing and Cost Advice

"The solution is expensive."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"Its pricing needs improvement."

"We have a very good return on investment."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"I rate the price of MSP360 Backup a seven out of ten."

"Pricing is reasonable although can be quite a large upfront cost."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

More MSP360 Backup pricing and cost advice

"Its price is okay. It is reasonable in terms of the way it works."

"It is a little expensive. However, I haven't compared it to other solutions. Being a nonprofit, it is always good to have nonprofit discounts on products."

"It's very expensive which is why I want to drop it. They charge us per core and we have a six-core server. It's expensive to pay for maintenance charges. I want to switch to something cheaper."

"I'm not aware of the exact cost of Quest Rapid Recovery because I'm from the technical team, but in general, the solution is quite competitive cost-wise."

"I don't think the licensing for the product is very expensive."

"When I purchased the change to the license, it was $1,600. I think that was for changing the license. I don't believe that I had to purchase technical support in a while, so I must've bought maybe for five years, but I don't feel there was a huge cost involved in technical support. Its cost was definitely worth it because we've had a fantastic experience with them."

"Licensing fees are based on the amount of data that you want to store, which is related to how many customers you want to cover."

"The pricing is on the higher end."

More Quest Rapid Recovery [EOL] pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Educational Organization

Construction Company

Manufacturing Company

Computer Software Company

11%

Performing Arts

10%

Manufacturing Company

Non Profit

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	2
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	5
Large Enterprise	2

Questions from the Community

What do you like most about MSP360 Backup?

MSP360 Backup's most valuable feature is its backup interface.

See all answers

What needs improvement with MSP360 Backup?

The product could be more user-friendly. Its pricing needs improvement as well.

See all answers

What is your primary use case for MSP360 Backup?

We use the platform for VM and SQL backup purposes.

See all answers

What do you like most about Quest Rapid Recovery?

The most valuable feature of Quest Rapid Recovery for our organization is the VM recovery functionality.

See all answers

What is your experience regarding pricing and costs for Quest Rapid Recovery?

Dell solutions are approximately 30% to 35% more expensive than Veeam.

See all answers

What needs improvement with Quest Rapid Recovery?

The product is expensive.

See all answers

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NinjaOne vs MSP360 Backup

Compared 11% of the time

Comet Backup vs MSP360 Backup

Compared 11% of the time

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Veeam Data Platform vs Quest Rapid Recovery [EOL]

Compared 34% of the time

NetVault Plus vs Quest Rapid Recovery [EOL]

Compared 13% of the time

Rubrik vs Quest Rapid Recovery [EOL]

Compared 11% of the time

Commvault Cloud vs Quest Rapid Recovery [EOL]

Compared 10% of the time

Acronis Cyber Protect vs Quest Rapid Recovery [EOL]

Compared 9% of the time

More Quest Rapid Recovery [EOL] Competitors

Product Reports

Buyer's Guide

MSP360 Backup

September 2025

Download MSP360 Backup product report

Buyer's Guide

Quest Rapid Recovery [EOL]

September 2025

Download Quest Rapid Recovery [EOL] product report

Also Known As

Cloudberry Backup

Dell AppAssure

Overview

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

MSP360

Quest Rapid Recovery [EOL] provides easy-to-use backup and recovery capabilities, emphasizing granular recovery and point-in-time restoration with simple installation, data replication, and user-friendly navigation.

Quest Rapid Recovery [EOL] helps manage infrastructure environments with features supporting disk backup, archiving, VM standby, and replication. Despite limitations like sluggish GUI, lack of support for tape and Mac, and high memory use, users appreciate its real-time data replication and strong reliability. The tool is employed in on-prem deployments and aids in disaster recovery, protecting data across cloud and on-premise servers, securing databases, and facilitating quick recovery during failures.

What are Quest Rapid Recovery [EOL]'s key features?

Ease of Use: Simplifies operations with a user-friendly interface.
Granular Recovery: Allows detailed data retrieval.
Point-in-Time Restoration: Enables specific time data recovery.
Real-time Replication: Ensures up-to-date data replication.
Compression and Deduplication: Streamlines data management.

What benefits can users expect from Quest Rapid Recovery [EOL]?

Improved Storage Efficiency: Enhanced by archiving and disk backup support.
Flexibility: Utilizing VM standby and replication features.
Reliability: Offers fast emergency recovery with minimal admin burden.

Quest Rapid Recovery [EOL] is integral for industries requiring robust data protection, encompassing crucial server and database backups in compliance-focused environments with SQL databases and Hyper-V hosts, ensuring swift and dependable recovery solutions.

Quest Software

Sample Customers

StratX

PRIME aerostructures GmbH, Tamworth Regional Council, Rhondda Housing Association, Stadtwerke Pforzheim GmbH & Co., Guangdong Aiyingdao Childrens Department Store, Nspyre, Tarrant Technology Partners, CloudRunner

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