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Salesforce Essentials vs monday.com comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
monday.com enhances productivity, efficiency, and collaboration, offering significant value through time savings and improved task management despite ROI calculation challenges.
Sentiment score
8.0
Salesforce Essentials offers good ROI with easy implementation, accelerating sales and benefits realized in about three years.
Being able to auto-create, auto-close, and many other automated functions makes it easier to follow processes and make fewer mistakes.
Project Engineer at Unilever
We have about 14% of time savings on average on a given project and about 17 to 18% in cost savings as well.
Vice President, Finance and Operations at Fruitist
It efficiently helps to centralize planning, tracking, and collaboration.
HITRUST and GRC Consultant at a consultancy with 11-50 employees
The ROI was always in a positive direction.
Growth Adviser at a consultancy with 11-50 employees
 

Customer Service

Sentiment score
7.3
Monday.com's customer service is responsive and efficient, with users appreciating quick, professional support despite room for personalized improvements.
Sentiment score
6.3
Salesforce Essentials offers responsive service with minimal issues; users praise its reliability and effective customer support.
I would rate the customer support on a scale of one to ten as a ten
Head of Consulting at a consultancy with 1,001-5,000 employees
I would rate their customer service a ten.
Head of Financial Team at resolutte
monday.com is very cost-effective and it has great customer support.
Project Engineer at Unilever
Their service and uptime is phenomenal.
Head of Commercial Excellence at Sartorius AG
Salesforce Essentials has excellent customer service.
Senior Learning Solutions Architect at a computer software company with 501-1,000 employees
I would evaluate their support and customer service with Salesforce Essentials as pretty decent, diligent, and to the point.
Growth Adviser at a consultancy with 11-50 employees
 

Scalability Issues

Sentiment score
7.8
Monday.com is adaptable and scalable for teams of all sizes, supporting growth, customization, and efficient project management across departments.
Sentiment score
6.9
Salesforce Essentials is highly scalable, supporting diverse teams from small to large, and is praised for easy user addition.
Within about four to five months of rolling this out across teams, we got usage rates up to anywhere between 70 to 85% of members within each of the teams that we rolled out using monday.com on a daily basis or a few times a week.
Vice President, Finance and Operations at Fruitist
monday.com is very scalable because we can work with multiple projects at a time from different departments, and it can handle all of that.
Project Engineer at Unilever
monday.com's scalability is great.
Technical Consulting Manager at a retailer with 201-500 employees
It is one of the most scalable systems available.
Head of Commercial Excellence at Sartorius AG
 

Stability Issues

Sentiment score
7.9
Monday.com is praised for stability and reliability, with rare issues quickly resolved, ensuring seamless project management.
Sentiment score
7.6
Salesforce Essentials is highly stable and available, with few bugs or downtimes, though occasional automation delays occur.
We got on the phone with our rep and the IT support team and we were able to get our issues resolved within an hour.
Vice President, Finance and Operations at Fruitist
Their support team is very helpful, so even if there is an issue or a question, they answer quickly.
Sr. Analyst at a tech vendor with 1,001-5,000 employees
monday.com is very stable.
Project Engineer at Unilever
Salesforce Essentials has proven stable, with no downtime that affects my work.
Senior Learning Solutions Architect at a computer software company with 501-1,000 employees
 

Room For Improvement

Users seek better integration, automation, templates, reporting, time tracking, notifications, task management, collaboration, and enhanced performance in monday.com.
Salesforce Essentials struggles with integration, UI, and pricing, needing improvements in analytics, mobile interface, and automation features.
The need for a stable connection is critical as there are network issues that slow our processes down.
PM at Galaxy Software Services
I would like to have the ability to create more than two levels of subtasks in monday.com.
Project manager at WITS
More calculation capability within the columns.
Project Engineer at Unilever
Instead of requiring users to think about system navigation and clicking procedures, they can simply follow a workflow that guides them through the process.
Head of Commercial Excellence at Sartorius AG
There are other competitors, like Zoho CRM, that offer similar features at a lower cost.
Senior Learning Solutions Architect at a computer software company with 501-1,000 employees
Salesforce Essentials operates in a table format where the entire user interface is based on tables, more specifically pivot tables.
Growth Adviser at a consultancy with 11-50 employees
 

Setup Cost

monday.com provides scalable, cost-effective project management solutions with transparent pricing, valued for adaptability despite potential high enterprise costs.
Salesforce Essentials licensing is costly but valued for flexibility and add-ons, with some finding additional professional expenses burdensome.
It is quite expensive.
Head of Financial Team at resolutte
The basic, standard, and pro plans range from $12 to $24 per user per month.
Data Engineer at a outsourcing company with 201-500 employees
Licensing being somewhat challenging, having to choose which users we had and such things.
Head of Consulting at a consultancy with 1,001-5,000 employees
The cost of running Salesforce Essentials is significant.
Head of Commercial Excellence at Sartorius AG
The costs associated with Salesforce Essentials are substantial, which is a drawback compared to competitors who offer similar services for less.
Senior Learning Solutions Architect at a computer software company with 501-1,000 employees
 

Valuable Features

Monday.com enhances productivity through automation, customizable dashboards, intuitive task management, seamless integrations, and user-friendly interfaces.
Salesforce Essentials offers robust features and user-friendly design but may be costly for some businesses.
monday.com saves time and gets everyone on the same page within my team.
Head of Financial Team at resolutte
Through automation of tasks which were previously time-consuming and tedious, we've been able to save a lot of time and cost.
Project Engineer at Unilever
monday.com has impacted my organization positively by reducing the amount of work we do to keep track of information and making it easier to maintain records.
DevOps at a marketing services firm with 51-200 employees
Their reporting and analytics features have a very significant impact on my company's operational efficiency.
Growth Adviser at a consultancy with 11-50 employees
Salesforce Essentials is excellent because it is one of the most flexible CRMs available.
Senior Learning Solutions Architect at a computer software company with 501-1,000 employees
It is very customizable to specific needs.
Head of Commercial Excellence at Sartorius AG
 

Categories and Ranking

monday.com
Ranking in CRM
4th
Average Rating
9.4
Reviews Sentiment
7.3
Number of Reviews
239
Ranking in other categories
Project Portfolio Management (3rd), Project Management Software (2nd), Marketing Management (3rd), Opportunity Management (4th)
Salesforce Essentials
Ranking in CRM
16th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the CRM category, the mindshare of monday.com is 1.1%, down from 4.1% compared to the previous year. The mindshare of Salesforce Essentials is 0.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
monday.com1.1%
Salesforce Essentials0.6%
Other98.3%
CRM
 

Featured Reviews

Shreyans Parekh - PeerSpot reviewer
Vice President, Finance and Operations at Fruitist
Centralized workflows have boosted cross-team collaboration and made complex projects manageable
monday.com can continue to improve their AI capabilities. When comparing monday.com to several alternatives when I was evaluating a project and project management, product road mapping, and workflow management platform for us, I looked at competitors such as Asana, ClickUp, SmartSheet, Airtable, and Notion. In my opinion, competitors such as Airtable and SmartSheet, especially followed by Asana and ClickUp, have worked on their AI and generative AI roadmap to combine database functionality with a very user-friendly interface for knowledge management and project tracking, essentially combining both worlds. Their AI is more sophisticated than what monday.com has released thus far. They provide a cleaner task-focused workflow management platform and I think that monday.com can still improve on this core piece of their technology. I think monday.com could also seek to be more process-oriented and intuitive. Other alternatives such as Asana and SmartSheet offer that approach. There is a steeper learning curve to learn monday.com in my opinion compared to Airtable, Asana, and others because I have also used those tools and platforms at other organizations. There is a bit of a learning curve with new users on monday.com because it is not as streamlined as I have experienced with competitors such as SmartSheet or Airtable. The capability sets are great, however, you may need to be hand-held via a monday.com rep when you get started within your organization or view the library of tutorials that monday.com has available. You can also view them on YouTube and that will help you get started on monday.com.
AA
Head of Commercial Excellence at Sartorius AG
Has provided a reliable service with responsive support and offers valuable features, though pricing could be more affordable
We are a large organization with 14,000 people. As a user, Salesforce Essentials is extremely easy to use. The complete rollout from minimum viable product to final acceptable product took two years for our global deployment. The business operations for our 14,000 people are managed by approximately 10 people on the business side. These business admins are responsible for sales operations, troubleshooting, training, and driving features and requirements from the sales and marketing organizations. Additionally, we work with product owners on the IT side and a team of programmers. Daily operations require about five people for IT work, security programming, system connections, and development execution. For day-to-day user support, we need eight to ten people in the business. We operate on Microsoft Azure private cloud infrastructure. On a scale of 1 to 10, I rate Salesforce Essentials a 9 out of 10.
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Top Industries

By visitors reading reviews
Construction Company
10%
Manufacturing Company
10%
Outsourcing Company
7%
Comms Service Provider
7%
Construction Company
22%
Manufacturing Company
9%
Marketing Services Firm
9%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business181
Midsize Enterprise28
Large Enterprise32
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise7
 

Questions from the Community

Do you recommend Monday.com?
Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...
What needs improvement with monday.com?
We run into technical issues a lot with monday.com, where certain errors just pop up randomly, and we would want to have a little bit more developer-friendly part from monday.com. There could be be...
What is your primary use case for monday.com?
monday.com acts like a very user-friendly CRM tool that helps us keep our users in check. What we do is run the systems for student accounts and student onboarding, which is the data that gets stor...
What is your experience regarding pricing and costs for Salesforce Essentials?
Salesforce Essentials is very expensive, but it delivers exceptional value. It is a good platform to have if you can afford it because it has numerous add-ons and modules. Anything that Salesforce ...
What needs improvement with Salesforce Essentials?
The mobile access can be improved in several ways. Salesforce Essentials operates in a table format where the entire user interface is based on tables, more specifically pivot tables. This is not v...
What is your primary use case for Salesforce Essentials?
I have experience with Salesforce Essentials' Tableau and Salesforce Marketing Cloud, but not extensively. I was more focused on their CRM platform, specifically the core CRM and sales basics. My e...
 

Comparisons

 

Overview

 

Sample Customers

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber
Information Not Available
Find out what your peers are saying about Salesforce Essentials vs. monday.com and other solutions. Updated: April 2026.
895,151 professionals have used our research since 2012.