monday.com and Salesforce Essentials are products that compete in the productivity and CRM software category. monday.com seems to have the upper hand due to its flexibility and automation capabilities that enhance team productivity and project management, as indicated by the feature and deployment analysis.
Features: monday.com is praised for its flexibility, automation capabilities, centralized task management, collaboration tools, and robust integration potential, making it a preferred choice for project management. Salesforce Essentials, on the other hand, offers strong sales and service management tools with efficient tracking of leads, opportunities, and customer interactions, focusing heavily on CRM functionalities and providing comprehensive sales tools.
Room for Improvement: Users of monday.com have suggested enhancements in user experience and performance, especially regarding lag and board limitations. There's also a request for more customization options for dashboards and templates. For Salesforce Essentials, users feel the pricing structures could be more competitive and that integration with other systems could be streamlined, especially with systems like SAP, which currently poses a barrier for some.
Ease of Deployment and Customer Service: monday.com is noted for its flexible deployment options across public, private, and hybrid clouds, providing diverse operational setups. Its customer service is acclaimed for thoroughness and quick response times. Salesforce Essentials provides satisfactory support but could improve in offering a more personalized customer engagement experience.
Pricing and ROI: Pricing for monday.com is considered high yet justified by its adaptability and the efficiency gains it offers, ensuring significant ROI by streamlining workflows. Salesforce Essentials is viewed as very expensive, providing value through extensive CRM capabilities, though more suitable for larger enterprises due to its costs. Overall, monday.com is more appealing to smaller teams, while Salesforce Essentials aligns better with larger enterprises with the budget for comprehensive CRM systems.
The ROI was always in a positive direction.
I would rate their customer service a ten.
Their service and uptime is phenomenal.
Salesforce Essentials has excellent customer service.
I would evaluate their support and customer service with Salesforce Essentials as pretty decent, diligent, and to the point.
It is one of the most scalable systems available.
Salesforce Essentials has proven stable, with no downtime that affects my work.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
Instead of requiring users to think about system navigation and clicking procedures, they can simply follow a workflow that guides them through the process.
Salesforce Essentials operates in a table format where the entire user interface is based on tables, more specifically pivot tables.
There are other competitors, like Zoho CRM, that offer similar features at a lower cost.
It is quite expensive.
The cost of running Salesforce Essentials is significant.
The costs associated with Salesforce Essentials are substantial, which is a drawback compared to competitors who offer similar services for less.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
Their reporting and analytics features have a very significant impact on my company's operational efficiency.
Salesforce Essentials is excellent because it is one of the most flexible CRMs available.
It is very customizable to specific needs.
| Product | Market Share (%) |
|---|---|
| monday.com for Enterprise | 1.9% |
| Salesforce Essentials | 0.6% |
| Other | 97.5% |
| Company Size | Count |
|---|---|
| Small Business | 177 |
| Midsize Enterprise | 25 |
| Large Enterprise | 21 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 3 |
| Large Enterprise | 7 |
Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.
Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.
What are the key features of Monday.com?In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.
Salesforce Essentials is a cloud-based CRM tool for businesses seeking flexible, scalable, and customizable solutions to enhance sales and customer support processes.
Designed for seamless integration across multiple channels, Salesforce Essentials includes Sales and Service Cloud to simplify sales tasks and customer management. It enhances finance, credit, and quality processes with user-friendly AI capabilities and predictive analytics. Despite its strengths, there is room for improvement in SAP integration, interface simplicity, and report generation. Cost-effectiveness and support for diverse languages are also potential upgrade areas. Businesses use this CRM solution for lead management, opportunity tracking, and automating sales workflows, transitioning from paper-based methods to digital efficiency.
What are the essential features of Salesforce Essentials?In the retail industry, businesses employ Salesforce Essentials for customer data management and transparency in order processing. Healthcare providers use it for patient engagement and streamlined communication. Financial services utilize it for billing management and compliance, harnessing automation tools for efficient data handling.
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