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Microsoft Remote Desktop Services vs TeamViewer Pilot comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
294
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Microsoft Remote Desktop Se...
Ranking in Remote Access
2nd
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
80
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (5th)
TeamViewer Pilot
Ranking in Remote Access
36th
Average Rating
8.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.2% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 9.9%, down from 14.1% compared to the previous year. The mindshare of TeamViewer Pilot is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
Terje Romen - PeerSpot reviewer
Accessing the same desktop experience from anywhere but user template creation needs improvement
Mostly we are quite happy with it. However, some of us want a more powerful desktop. When not present, we use a remote tool called Splashtop, which is a good solution for some users. We have about ten licenses for those who need a powerful workstation at the office. We have not used many different tools. We are never in contact with Microsoft. These are quite basic configurations, to be honest. It's not complicated. AI is coming to or is already in some applications we are using. Not system-wise, however, it might be good. I'd rate the solution seven out of ten. It's quite good, yet certainly not perfect.
reviewer1651011 - PeerSpot reviewer
Good tech support
The location markings can appear incorrectly. If the customer shows his location on camera, on our machinery, but then moves it to another location and, subsequently, back to the original one, the location markings will appear incorrectly. We are talking about the augmented reality features. While I recommend the solution, the customer may face difficulties with screen sharing, such as occurs with our customers when it comes to working in an infrastructured area like a factory. We regularly get confused, as we also provide remote technical support. The initial setup is complex.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The Autopilot feature is the most valuable because it saves significant time on managing devices."
"Intune has significantly benefited our organization by providing comprehensive visibility into our device ecosystem."
"Intune's unified endpoint management platform is invaluable."
"It is a comprehensive security solution that not only controls access to enterprise resources but also tracks and prevents unauthorized access, ensuring the protection of sensitive data and preventing potential data loss scenarios."
"The most valuable feature of Microsoft Intune is having all our devices compliant with our policies."
"The solution’s most valuable feature is its ease of use."
"I like how Intune deploys the policies and makes them customizable. You can deploy it through Intune and forget about it."
"I mainly use Microsoft Intune analytics for taking that data that exists and bringing it into Power BI dashboards to make it visible to our clients, showing them all the operating systems in their environment and where the latest patches are, and then from there creating plans."
"The most valuable feature is the ease of use."
"The most valuable feature is ease of use."
"Mostly we are quite happy with it."
"The solution has very smooth connectivity and is very user friendly."
"The solution is now stable."
"It's simple to set up."
"The solution is stable."
"The solution is user-friendly and has a good user experience."
"It's easy enough to use."
"Technical support has good responsiveness."
 

Cons

"The configuration and pricing can be improved."
"When Microsoft Intune is used with different android devices it does not always work as it is supposed to."
"In Microsoft Intune, there is significant slowness, and there needs to be more logs when we deploy software, parameters, or scripts to troubleshoot problems and errors in the interface, workstations, and Android devices."
"I find the price for Microsoft Intune too high, which represents an area for improvement in Microsoft's pricing model."
"I want more secure, reliable, and efficient security policies."
"The solution could improve its flexibility."
"Microsoft Intune lacks live location tracking capabilities."
"Microsoft Intune's app deployment presents challenges for non-MSI and non-store apps, particularly EXEs, requiring the use of a Win32 wrapper tool and adding overhead to the process."
"From the perspective of an IT professional, Microsoft Remote Desktop is very easy to use. However, it could be made easier to use for the end user, especially when it comes to activating it."
"The performance of Remote Desktop Services could be better."
"The solution is unsuitable for direct external internet connections. You must set up a VPN and password handling to use it."
"The solution should introduce a chat feature for end users."
"The stability could be improved."
"Microsoft Desktop Services is stable but it takes up a lot of resources in the CPU. It's a bit heavier than some solutions."
"The only issue I experienced was with the initialization of the session, which affected the stability of the solution."
"Security in the connection between us and our clients' servers is something that can be improved."
"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."
"The location markings can appear incorrectly."
 

Pricing and Cost Advice

"Microsoft's licensing is more flexible and adaptive than its competitors."
"The pricing is not cheap, especially with inflation. They've had to increase their prices. It's not excessive, but alright."
"There are licenses required for this solution. We enable licenses on the devices we need to manage."
"This cost is approximately $30 USD per user per month."
"If you're ever going to buy an Office 365 environment, then pricing is reasonable given all that it does, but if you're not, then you might find the pricing expensive."
"The price of Microsoft Intune is reasonable."
"Our Office 365 Business Premium license, including Office 365 and Intune Management, offers excellent value."
"Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune."
"I think that Microsoft Remote Desktop Services is expensive compared to Login solution."
"Its licensing is on a yearly basis. We're on the educational or academic license, and our terms are good. We're very happy with the pricing."
"It will probably cost about $500 USD to get the resources set up in the cloud."
"We do not have to pay for the product."
"I would say it's expensive as there similar products available for free."
"The solution has a pretty comparable pricing."
"Microsoft Remote Desktop Services is less expensive than some other solutions on the market."
"It's not an expensive solution."
"We pay for the licensing monthly."
"It is not an expensive product."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
9%
Government
8%
Computer Software Company
12%
Manufacturing Company
10%
Government
8%
Financial Services Firm
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
In limited use cases, Microsoft Remote Desktop Services is free as it is defaulted by any Microsoft license. The paid...
What needs improvement with Microsoft Remote Desktop Services?
The only problem I see is that when I am connected, there is a certain lag because of the network.
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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Remote Desktop Services
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Bank Alfalah Ltd.
Information Not Available
Find out what your peers are saying about Microsoft Remote Desktop Services vs. TeamViewer Pilot and other solutions. Updated: July 2025.
865,295 professionals have used our research since 2012.