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Microsoft Remote Desktop Services vs TeamViewer Pilot comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
304
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Microsoft Remote Desktop Se...
Ranking in Remote Access
2nd
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
80
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (5th)
TeamViewer Pilot
Ranking in Remote Access
37th
Average Rating
8.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.6%, down from 9.7% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 9.4%, down from 13.1% compared to the previous year. The mindshare of TeamViewer Pilot is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Market Share Distribution
ProductMarket Share (%)
Microsoft Intune9.6%
Microsoft Remote Desktop Services9.4%
TeamViewer Pilot0.4%
Other80.6%
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
Terje Romen - PeerSpot reviewer
Accessing the same desktop experience from anywhere but user template creation needs improvement
Mostly we are quite happy with it. However, some of us want a more powerful desktop. When not present, we use a remote tool called Splashtop, which is a good solution for some users. We have about ten licenses for those who need a powerful workstation at the office. We have not used many different tools. We are never in contact with Microsoft. These are quite basic configurations, to be honest. It's not complicated. AI is coming to or is already in some applications we are using. Not system-wise, however, it might be good. I'd rate the solution seven out of ten. It's quite good, yet certainly not perfect.
reviewer1651011 - PeerSpot reviewer
Good tech support
The location markings can appear incorrectly. If the customer shows his location on camera, on our machinery, but then moves it to another location and, subsequently, back to the original one, the location markings will appear incorrectly. We are talking about the augmented reality features. While I recommend the solution, the customer may face difficulties with screen sharing, such as occurs with our customers when it comes to working in an infrastructured area like a factory. We regularly get confused, as we also provide remote technical support. The initial setup is complex.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have not experienced any bugs or glitches with this solution."
"Users can make screenshots, and devices only need the minimal version of iOS."
"The management control feature is the most valuable."
"The user experience with Microsoft Intune is excellent because we can manage users and maintain security and policies anywhere they are."
"The solution is easy to use."
"We have a BYOD policy, and this solution helps us manage our devices."
"...Intune itself integrates with that entire Microsoft ecosystem. As an individual product itself, it's okay. It holds up. But when you start saying "I've bought this as part of a wider solution, as a company we are going Microsoft throughout," then it makes more sense to have Microsoft Intune... so you have that single dashboard."
"Microsoft Intune brings all our endpoint and security management tools into one place, acting as a comprehensive solution where we can manage numerous devices and configuration profiles, and block specific URLs, among many other capabilities."
"The most valuable feature of Microsoft Remote Desktop Services is that it scales well."
"The most valuable feature of Microsoft Remote Desktop Services is the ability to remote into a system that is not on-premises."
"Microsoft Remote Desktop Services is stable and reliable."
"Everything is really good and it works well."
"It's scalable enough for our needs and very reliable."
"I would recommend Microsoft Remote Desktop Services, especially for general support."
"Installing Microsoft Desktop Services is straightforward."
"The solution is stable and reliable."
"Technical support has good responsiveness."
"It's easy enough to use."
 

Cons

"Microsoft support was not very responsive, and it took approximately one and a half months to get on a call to clear what the problem was."
"Although Intune is from the same provider, its integration with other Microsoft products, like Microsoft Defender or Microsoft Purview, could be improved."
"At this time, I do not have any areas for improvement. I have heard about some downtime, but I am not in the local IT team."
"It would help if administrators could pinpoint the exact location of a stolen device to help law enforcement retrieve it and apprehend the suspect."
"The technical support could be improved."
"Intune could add more features that are relevant to the core application control functions. For example, it would be helpful if it had more control over the on-prem environment from the cloud platform. Greater Teams availability in the Saudi market would also be helpful."
"The reports that are generated aren't so great. They don't give a lot of meaning so far, but that could be down to user knowledge than the actual reporting side of things. I'm not a big user of it, but I was a bigger user of MaaS360, and we used to be able to run weekly and monthly reports. In the case of any deviations. we'd get a warning immediately. That's not so easy to do or to get in place for Intune. This could be just a user issue, but when I compare both, that's the only thing that's lacking for me."
"I would like some integration with the Microsoft reporting platform Power BI."
"There are problems with using Microsoft Teams within a virtual desktop on a mobile device."
"The solution isn't as good as the Citrix option."
"Sometimes difficult to set up without the requirement for login credentials each time."
"I would like to be able to leverage it on other operating systems."
"The current process I have to go through to get a Windows 11 VM up and running is difficult. Windows 10 worked a whole lot better than Windows 11."
"Sometimes the server stops working, and we don’t know why. Occasionally we’ll get a message to the effect of "There is no remote license.""
"We've had issues with security breaches."
"There have been some network issues in the solution. So, when we used to connect it, the solution suddenly got disconnected. So the network part needs to be improved."
"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."
"The location markings can appear incorrectly."
 

Pricing and Cost Advice

"I am satisfied with the pricing."
"We use Defender ATP and E5 licenses."
"There is a cost benefit of using Microsoft Intune because of the packaging with other Microsoft products."
"The product is offered as part of a Microsoft standard bundle. The pricing can be competitive to Airwatch, and Maas360."
"We don't pay for Intune because it is bundled with the premium subscription to Office 365. It includes Intune and Defender. I don't have to buy two extra products to manage my enterprise."
"It's reasonable. They're not giving it away, but it's reasonable."
"It's monthly for us, but it's built into the license cost that we pay our IT each month. It's maybe 129 Kroner per head, which translates to £10. There are some additional costs. Our IT had to set up and configure their own server, so there is an extra cost for that, but I'm not sure what that costs."
"Microsoft Intune costs about $7 per user per month, which is somewhat on the pricier end. That said, it's a reliable product, so it's fair."
"The pricing could always be improved."
"I would say it's expensive as there similar products available for free."
"The solution is overly expensive."
"It will probably cost about $500 USD to get the resources set up in the cloud."
"The pricing is moderate."
"There is a licensing cost."
"The tool must be cheaper."
"The solution is expensive. My company pays toward the monthly licensing costs of the solution...The additional cost, apart from the solution's licensing cost, is related to the technical support a user wants."
"We pay for the licensing monthly."
"It is not an expensive product."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
9%
Manufacturing Company
9%
Government
8%
Computer Software Company
12%
Manufacturing Company
10%
Government
9%
Comms Service Provider
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business116
Midsize Enterprise46
Large Enterprise152
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise16
Large Enterprise30
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
In limited use cases, Microsoft Remote Desktop Services is free as it is defaulted by any Microsoft license. The paid...
What needs improvement with Microsoft Remote Desktop Services?
The only problem I see is that when I am connected, there is a certain lag because of the network.
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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Remote Desktop Services
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Bank Alfalah Ltd.
Information Not Available
Find out what your peers are saying about Microsoft Remote Desktop Services vs. TeamViewer Pilot and other solutions. Updated: September 2025.
869,566 professionals have used our research since 2012.