Microsoft Remote Desktop Services vs TeamViewer Pilot comparison

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Executive Summary

We performed a comparison between Microsoft Remote Desktop Services and TeamViewer Pilot based on real PeerSpot user reviews.

Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access.
To learn more, read our detailed Remote Access Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution is easy to deploy and there are many features available that you can turn on or off depending on your budget.""The most valuable feature is performance.""The installation is straightforward.""The solution works well as a remote desktop.""The most valuable feature of Microsoft Remote Desktop Services is the ability to remote into a system that is not on-premises.""Everything is really good and it works well.""It's part of the Microsoft Operating system and is free.""The most valuable feature of Microsoft Remote Desktop Services is that it scales well."

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"It's easy enough to use.""Technical support has good responsiveness."

More TeamViewer Pilot Pros →

Cons
"The user interface needs improvement.""Updates sometimes impact the application and we have system crashes.""It could be made simpler from a management perspective.""It could be more user-friendly.""In a future release, they could improve by providing more advanced technology and better buffering for if the connection is degraded or lost.""The product is not very scalable.""The only problems that you're going to have with the remote desktop are going to be firewall ports, security, and NLA, which is a net network level access control, or TLS transfer layer security or some other SSL-type of security.""Microsoft Remote Desktop Services is only available for the professional version of the Windows operating system. This restricts a lot of users. The feature should be available for all versions."

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"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly.""The location markings can appear incorrectly."

More TeamViewer Pilot Cons →

Pricing and Cost Advice
  • "The pricing is moderate."
  • "The solution has a perpetual license and it is purchased upfront."
  • "It will probably cost about $500 USD to get the resources set up in the cloud."
  • "Although not an expensive product, pricing is always something that can be improved."
  • "It's not an expensive solution."
  • "It's not an expensive product."
  • "Its licensing is on a yearly basis. We're on the educational or academic license, and our terms are good. We're very happy with the pricing."
  • "The pricing could always be improved."
  • More Microsoft Remote Desktop Services Pricing and Cost Advice →

  • "It is not an expensive product."
  • "We pay for the licensing monthly."
  • More TeamViewer Pilot Pricing and Cost Advice →

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    Ranking
    2nd
    out of 45 in Remote Access
    Views
    10,005
    Comparisons
    8,806
    Reviews
    38
    Average Words per Review
    405
    Rating
    8.1
    27th
    out of 45 in Remote Access
    Views
    374
    Comparisons
    221
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Remote Desktop Services, MS Remote Desktop Services
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    Overview

    Microsoft Remote Desktop Services is a highly regarded remote access tool in addition to being a top-ranked Virtual Desktop Infrastructure (VDI) solution in the marketplace today.

    Microsoft Remote Desktop Services (RDS) is a suite of valuable elements of the Windows operating system (OS) that serve specific desired objectives. Microsoft RDS integrates various features that allow approved users to gain access to graphical desktops and Windows applications remotely. Approved users are able to deploy applications or even a complete desktop without having to install anything on their devices. Everything remains in the cloud. This ensures that there are never any compatibility issues and keeps the organization's original network secure at all times. Administrators are also able to ensure that data cannot be stored in any unapproved location, such as the local device, unapproved drives, or any other location.

    Microsoft RDS makes it easy for business organizations to access Windows Desktops and other Windows applications remotely to ensure today’s busy enterprise organizations are able to maintain the highest levels of productivity at all times. There are two basic ways organizations can effectively utilize RDS.


    • Microsoft Remote Desktop Component: This allows users to connect with various alternate desktops from their current device. Once the user has gained a secure connection based on the approved administrative permissions, the user can seamlessly access and interact with the remote desktop. Users have the feeling of having this new virtual desktop installed directly on their machine.


    • RemoteApp: Users are able to easily access cloud-based applications via their own personal desktop computers or other approved mobile devices. This application ensures overall application management is centralized and consistent throughout the entire business enterprise.


    Microsoft Remote Desktop Services Benefits

    Microsoft Remote Desktop Services has many benefits. Some of its most valuable benefits include:


    • Access Windows applications remotely from any device
    • Enhanced consistent application performance
    • Increased computing resources
    • Secure cloud-based data storage.
    • Streamlined management processes
    • Reduction in technical administrative resources
    • Reduction in hardware and device costs.
    • Improved employee productivity
    • Cost-effective
    • Improved Profitability
    • Reduce carbon footprint


    Microsoft Remote Desktop Services makes it easy for busy enterprise organizations to stay productive and remain competitive in today’s aggressive marketplace. An organization's end-users can be given access to their own specific desktops from any location, anytime, using any approved device. Additionally, users can access Microsoft applications without having an effect on their device's resource capacity or performance.

    Reviews from Real Users

    “What I found most valuable in Microsoft Remote Desktop Services is accessibility because the solution lets you take control of your computer remotely, and that's a good feature.” Pascal B., IT consultant at Secoptrial

    “The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility.” Jan S. Solution Architect at a tech services company

    “The most valuable features are that it is fast and cost-effective. I am not aware of a replacement currently on the market.” Ramon H. Director at Empaco

    TeamViewer Pilot is a remote assistance solution powered by augmented reality that enables you to connect to your support requesters and see what their smartphone camera live streams to your computer or mobile device while allowing you to draw, add text, or tag real-world objects with 3D markers for reference.

    Sample Customers
    Bank Alfalah Ltd.
    Information Not Available
    Top Industries
    REVIEWERS
    Financial Services Firm17%
    Manufacturing Company12%
    Computer Software Company10%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Government9%
    Financial Services Firm8%
    Manufacturing Company8%
    No Data Available
    Company Size
    REVIEWERS
    Small Business47%
    Midsize Enterprise22%
    Large Enterprise32%
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise16%
    Large Enterprise58%
    No Data Available
    Buyer's Guide
    Remote Access
    March 2024
    Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 69 reviews while TeamViewer Pilot is ranked 27th in Remote Access. Microsoft Remote Desktop Services is rated 8.2, while TeamViewer Pilot is rated 8.0. The top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". On the other hand, the top reviewer of TeamViewer Pilot writes "Good tech support ". Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, VMware Workstation, Citrix Workspace and Parallels Access, whereas TeamViewer Pilot is most compared with TeamViewer Tensor and TeamViewer.

    See our list of best Remote Access vendors.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.