Microsoft Power Apps and ServiceNow Now Platform both compete in the application development category. Microsoft Power Apps holds an upper hand due to its integration with the Microsoft ecosystem and affordability, especially for organizations already using Microsoft services.
Features: Microsoft Power Apps is appreciated for its no-code development approach, allowing for quick app creation and deployment. It integrates seamlessly with Microsoft databases and provides excellent connectivity within the Azure environment. ServiceNow is recognized for its robust IT service management and operations features, offering strong customization capabilities for large enterprises managing complex processes.
Room for Improvement: Microsoft Power Apps faces criticism for delegation and data handling limits and complex pricing structures. Users desire more seamless integration with Teams and improved training resources. ServiceNow is critiqued for high costs and potential complexity in customization. Users express a need for improved UI, support, and simplified deployment with enhanced predictive intelligence and machine learning features.
Ease of Deployment and Customer Service: Microsoft Power Apps offers various cloud-based deployment options, with flexible public and private cloud choices. Support is generally responsive, complemented by a substantial community. ServiceNow supports both cloud and on-premises deployments, suitable for complex enterprise setups. However, its customer service is costly and inconsistent, although the partner network's support often mitigates these concerns.
Pricing and ROI: Microsoft Power Apps is competitively priced and particularly appealing for those using Office 365, highlighting its cost-effectiveness against custom development options with positive ROI from time savings and optimization. ServiceNow's higher licensing fees cater to large enterprises with powerful features, which may pose a challenging ROI for smaller organizations due to cost.
The connection between Power Apps and Power BI simplifies generating and presenting reports, alleviating the workload and enhancing productivity.
The aim is to create a cleaner interface to replace spreadsheets, thus standardizing processes and improving efficiency.
Their assistance was crucial as we developed the solutions.
A few months ago, I contacted support for an issue, but the response time was longer than expected.
Microsoft's technical support is around a seven to eight.
If it is flexible and includes premium connectors, scalability is easy.
It is quite scalable, though there are some limitations regarding the number of records.
Users can build and modify the platform according to their needs.
It is easily scalable and very powerful in this direction.
I would rate the stability of Microsoft Power Apps as a nine out of ten.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
In many use cases, applications might require importing data exceeding two thousand records, potentially reaching one hundred thousand.
These tools should be intuitive for business users who will need at least a week of training to use them effectively.
This would assist business process users who lack coding knowledge.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
The user interface could be modernized and made more attractive for users.
For small to medium enterprises, it is affordable, especially with Microsoft Enterprise licensing.
For more elaborate work, an upgrade to an enterprise license, costing around $35 per license, is needed.
It is in the middle range and considered reasonable given the current price.
ServiceNow Now Platform is an expensive product.
ServiceNow Now Platform falls within the more expensive tier of a product.
Canvas Apps provide complete user design flexibility with many connectors to integrate into Microsoft Power Apps, making it efficient to fetch and update information from various data sources such as Dataverse, Excel, SharePoint, and Azure.
It integrates seamlessly with Power Automate for process automation and connects with email, SharePoint, Power BI, and MS Teams, facilitating everyday processes.
If we are using Outlook or Power BI for our reports, the integration is easier because it is within the Microsoft ecosystem.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
Microsoft Power Apps is a rapid application development software and low-code development platform. The solution consists of a suite of apps, services, connectors, and a data platform. It provides an environment for building custom apps which is suitable for different businesses.
Microsoft Power Apps allows users to not only build applications, but also connect them to Microsoft's other sources, including the underlying data platform Microsoft Dataverse, as well as online and on-premise sources such as SharePoint, Dynamics 365, and Microsoft 365. The applications built using Microsoft Power Apps have a responsive design that makes them suitable for work in browsers and on mobile applications on different devices.
The no-code side of the product makes it suitable for complete beginners to app building, allowing them to easily create fully functional applications with many features. The solution also has a specialized platform for developers where specialists can access data and metadata, create custom connectors, integrate with external data, and apply business logic. The solution allows users to create three types of apps: canvas, model-driven, and portal. They are made using:
Microsoft Power Apps Features
The three different design tools of the solution, Power Apps Studio, App Designer, and Power Apps Portals Studio, come with various features which allow users to utilize the tools. Some of these features include:
Microsoft Power Apps Benefits
The product brings various benefits to organizations and individuals who utilize it. Some of the biggest advantages of Microsoft Power Apps include:
Reviews from Real Users
An IT Specialist (INFOSEC) at a government appreciates this tool because it is low-code, low learning curve, and reduces manpower.
Rafael T., a data engineer at NTT Security, likes Microsoft Power Apps, because it is great for making apps quickly, has helpful support, and integrates with Power BI.
ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.
ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.
Which features stand out?In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.
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