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Microsoft Power Apps vs ServiceNow vs WorkflowGen comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of October 2025, in the Rapid Application Development Software category, the mindshare of Microsoft Power Apps is 12.2%, down from 18.6% compared to the previous year. The mindshare of ServiceNow is 9.8%, down from 11.2% compared to the previous year. The mindshare of WorkflowGen is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Market Share Distribution
ProductMarket Share (%)
Microsoft Power Apps12.2%
ServiceNow9.8%
WorkflowGen0.5%
Other77.5%
Rapid Application Development Software
 

Featured Reviews

Guhan Eshwar - PeerSpot reviewer
Building tools with user-friendly interfaces abut needs integration improvements
An integration of Copilot options within Microsoft Power Apps would be useful. In UiPath apps, there is an autopilot function that uses a generative AI model, which creates layouts and connects data services automatically with a prompt. Such integration would be beneficial to build basic frameworks that can be enhanced. This would assist business process users who lack coding knowledge.
Nikhil Gohil - PeerSpot reviewer
Enables effective incident management and seamless workflow automation with valuable mobile accessibility
I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.
CO
Good for automatically triggering workflows, but needs to be more customizable
We use this product for many different reasons related to our business We use it a lot for creating workflows to transfer materials between plants, which is a signature part of what we do. The most valuable feature is the ability to automatically trigger the workflow. This solution needs to be…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup was very easy."
"Microsoft Power Apps has helped us handle our fairly complex invoices, including filing and reviewing them manually. We’re working towards automating our invoice processing, labeling them according to organization accounts, and developing an entirely digital workflow. The tool uses customizable AI models for your organization's documents, so it supports AI-driven projects well."
"Issue tracking and centralized issue management are significantly enhanced with Power Apps, reducing lengthy data consolidation processes across departments."
"It helps bring together data and processes that are spread across different systems because of its high integration capabilities."
"The solution's most valuable feature revolves around its low code capabilities. Coding work is less in the tool."
"It is very easy for us to implement. We have a Microsoft ecosystem, and this solution has many components for integration."
"The product has good usability, in terms of low-code applications."
"When I am developing any user UI, it gives me complete flexibility. I can manage in any way I want."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"It allows us to filter the data, create graphs, and get detailed reports."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"Makes ticket information easy to access."
"I really like ServiceNow and all of the features. The way incident management is built is very helpful. You have a lot of options to optimize it, customize it, and automate it. You also have a lot of options for reporting. There are plenty of possibilities to do preference management within your customer CMDB file. These are very useful features, which I missed in BMC Remedy ITSM. ServiceNow is the best ticketing tool I have used so far."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"We always get good support."
"The look and feel is a valuable benefit for adoption."
"We use it a lot for creating workflows to transfer materials between plants, which is a signature part of what we do."
 

Cons

"The tool's documentation can be better. The information in the documentation needs to be updated."
"Custom error management is also a challenge. Customization, including the ability to integrate custom code, would be valuable."
"You can't add too many filters onto anything you build, otherwise, it will be very slow and it will affect your performance."
"I would like to have more options for changing the layout because customizing something as simple as colors is very hard."
"We use GoCanvas to make forms. It's easier to make forms in GoCanvas, but Power Apps is cheaper because it is bundled with our Office 365 license. if I want to create a form in Power Apps, I need some knowledge, but GoCanvas is intuitive."
"Because we have a lot of data and users, achieving an appropriate level of security and privacy is sometimes difficult, especially for sensitive data."
"There is room for improvement in error handling and debugging."
"The pricing structure needs to be improved, the current information is confusing."
"There is inherent complexity with this tool because of the number of things that it can do."
"Service mapping could be less complicated."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"From an HR standpoint, if users can have a very integrated onboarding or offboarding process between ServiceNow and Workday, then it can give a very good employee experience."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"I would like to see a mobile version of ServiceNow."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
"Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential."
"This solution needs to be more customizable."
 

Pricing and Cost Advice

"In terms of pricing, Power Apps is cost-efficient."
"It is not expensive. There is no licensing cost."
"The price for the license could be more cost-effective."
"We would advise organizations that this solution has a high-price point. However, the cost is justified for how comprehensive the package is, and all components of the solution are available under the standard license plan; there are no hidden costs involved."
"Whatever the cost of licensing is, it is in the millions."
"Microsoft Power Apps is not an expensive solution."
"The price of Microsoft PowerApps is reasonable compared to other solutions."
"Microsoft PowerApps is expensive, but there are many features included."
"The licenses are expensive."
"In Tunisia, the companies find the licensing costs to be expensive."
"The solution is expensive."
"ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
"The cost is quite high."
"The pricing is on the high side, but if you look at the stability and option to work, it's kind of justified."
"They could be more competitive with their licensing."
"Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Government
11%
Manufacturing Company
10%
Computer Software Company
9%
Computer Software Company
12%
Financial Services Firm
12%
Manufacturing Company
10%
Government
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise17
Large Enterprise50
By reviewers
Company SizeCount
Small Business54
Midsize Enterprise36
Large Enterprise163
No data available
 

Questions from the Community

How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work be...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ...
Would you choose Microsoft Azure App Service or PowerApps?
Microsoft Azure App Service is helpful if you need to set up temporary servers for customers to run their programs in...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into t...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
What is your experience regarding pricing and costs for ServiceNow?
Regarding the price of ServiceNow, I am not certain because our management team takes care of all pricing details, bu...
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Also Known As

PowerApps, MS PowerApps
No data available
No data available
 

Overview

 

Sample Customers

TransAlta, Rackspace, Telstra
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Comcast, Deloitte, Mitsui & Co Ltd, Sanofi Pasteur, Textron, XL Group. WorkflowGen accelerates business process adaptability in 70 countries for 500+ organizations and 1,000,000 users.
Find out what your peers are saying about Microsoft, ServiceNow, Oracle and others in Rapid Application Development Software. Updated: September 2025.
869,771 professionals have used our research since 2012.