We performed a comparison between Microsoft Office SharePoint Server and NICE CXone based on real PeerSpot user reviews.
Find out what your peers are saying about Dropbox, Microsoft, Google and others in Content Collaboration Platforms."Document management and records management features are the most valuable."
"The most valuable feature is the "Alert Me", which provides the ability to set an alert when content is either added or changed and that the alerts can be either real-time or aggregated for the day or the week."
"The solution is pretty easy to use for the most part."
"The forms aspect of the solution, for example, the creation of surveys, is its most valuable aspect."
"The implementation and configuring of the resolution are very easy in the online version."
"The solution's most valuable aspects are its collaboration capabilities, its communications site and the innovation within the product itself."
"It is a decent tool for collaboration, especially if you are already using other Office products."
"This solution has provided us with a collaborative workspace to allow everyone to work together and be on the same page."
"We are able to see the calls in queue and able to see if someone is available or not."
"I have found the ease of use of the ACD to be most valuable along with the inView dashboard."
"inContact has helped our organization greatly by allowing us to see at a glance which agents are available to receive calls and those who are not, we are able to see why not."
"It is easy to look up and playback calls with this system as it categorizes the different types of calls that come through my call center. I like that inContact is always updating and continues to improve. The quality of its recorded calls is among the best that I have had experience with."
"Being able to listen in on a call, which is exceptionally good with training."
"It's easier as a supervisor to do your job more efficiently. You can have multiple things open at once to watch everything, being able to take one look at a page and see everything you need rather then having to flip through multiple programs. This is such a time saver. I get a lot more done in my day due to being able to keep my opened programs down to a minimum."
"Customer support is terrific. The team is personable, informed, and responsive."
"It has the ability to edit the HTML, as well as the WYSIWYG."
"The ability to preview files in different formats should be expanded to include formats such as embedded postscript (EPS), AutoCAD, and Adobe Acrobat PDF."
"The permission management features need improvement."
"The product is behind in development and lacks some features."
"This solution is not very stable. It is useful to arrange data but it's not the best for big data. Sometimes we have issues with our reports as a result."
"Technical support could be improved. They are not fast enough, especially when we'll go deeper in the product itself. More complex issues make it very tough to find someone that can help you."
"Many of our customers would like to see an OCR feature, so it would be very good to have this in a future release."
"I would like to see more Agile techniques and seamless integration with other applications."
"The GUI is outdated."
"If you have hundreds of books, the initial download is slow."
"inContact should offer a way to send faxes."
"One of the biggest missing pieces is a link checker."
"There are times when the data does not load and you have to keep hitting refresh. More colors and different layouts should be included in the next release."
"MindTouch would greatly benefit by providing a GitHub pull request functionality to foster draft mode and open contribution writing."
"It could improve the quality of calls."
"It is a hassle, if you are busy and caught up with something, that it will log you out."
"I would like to see inView be a built-in feature of CXone rather than a separate platform, but everything else is terrific."
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Microsoft Office SharePoint Server is ranked 11th in Content Collaboration Platforms while NICE CXone is ranked 4th in Workforce Engagement Management. Microsoft Office SharePoint Server is rated 7.6, while NICE CXone is rated 8.2. The top reviewer of Microsoft Office SharePoint Server writes "Stable, integrates well with Teams, and has flexible and helpful support". On the other hand, the top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". Microsoft Office SharePoint Server is most compared with Amazon WorkDocs, Datto Workplace, FileCloud, Kiteworks and HighQ, whereas NICE CXone is most compared with Nuance IVR, Genesys Cloud CX, Sprinklr, Cisco Webex Contact Center and ServiceNow.
We monitor all Content Collaboration Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
