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Microsoft Intune vs Recorded Future vs Workspace ONE UEM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.7
Microsoft Intune boosts cost savings and efficiency by streamlining device management, reducing infrastructure costs, and enhancing security measures.
Sentiment score
6.1
Recorded Future offers valuable features like dark web monitoring, but its modular structure limits comprehensive coverage and financial returns.
Sentiment score
6.5
Workspace ONE UEM users reported improved security, reduced IT workload, and cost savings, with varying ROI experiences and future potential.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Importantly, when someone leaves the company, it helps protect document access on their devices.
 

Customer Service

Sentiment score
5.5
Microsoft Intune support feedback is mixed, with faster resolutions at premium levels but slow response at basic tiers.
Sentiment score
6.9
Recorded Future's customer service is efficient with varying user satisfaction due to agent limitations and irrelevant information requests.
Sentiment score
5.9
Workspace ONE UEM support varies in effectiveness, with inconsistency and delays, but escalated cases often receive excellent assistance.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
The customer support is frustrating and not efficient.
Support responds immediately, but I see that some engineers are new or they don't have experience collecting logs, so they take two to three days to come back.
The support side has recently become weaker compared to what it used to be with VMware.
 

Scalability Issues

Sentiment score
6.7
Microsoft Intune excels in scalability, efficiently managing thousands of users and devices across diverse environments, supporting seamless expansion.
Sentiment score
7.2
Recorded Future is praised for scalability and versatility, though some users have concerns about value and usage.
Sentiment score
7.6
Workspace ONE UEM is praised for scalability and flexibility, supporting diverse enterprises with minimal issues, especially in cloud deployments.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Being a SaaS, Recorded Future generally does a good job in terms of scalability.
 

Stability Issues

Sentiment score
6.6
Microsoft Intune is stable and reliable, with users rating its performance highly despite occasional update or sync issues.
Sentiment score
8.2
Recorded Future is highly reliable with a 99.7% uptime, minimal issues, and is rated nine out of ten for stability.
Sentiment score
7.6
Workspace ONE UEM is stable and reliable, though complex environments and updates may occasionally cause issues, especially on-premise.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
Microsoft Intune has been very stable.
Recorded Future is very stable, with a rating of nine.
 

Room For Improvement

Microsoft Intune needs better application deployment, reporting, macOS/Linux support, platform integration, user-friendliness, remote desktop, and competitive pricing.
Recorded Future should automate processes, simplify its system, and enhance capabilities for better threat intelligence and user experience.
Workspace ONE UEM users seek better reporting, integration, and user-friendliness, with concerns about scalability, pricing, and training resources.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
The Insikt Group covers a narrow range of areas, which doesn't reflect my needs.
Another concern is that support is getting reduced by Workspace ONE; some customers are saying there are support issues on Workspace ONE right now.
The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation.
 

Setup Cost

Microsoft Intune offers cost-effective prices with Microsoft 365 bundles, flexible licensing, and discounts for large volumes or specific sectors.
Recorded Future's high pricing, beneficial for large enterprises, poses a challenge for smaller companies due to its cost.
Workspace ONE UEM is often pricier than competitors, with costs affected by user count, features, and additional fees.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
Recorded Future is expensive, with a personal rating of eight for cost.
 

Valuable Features

Microsoft Intune offers seamless integration, robust management, and security features, enhancing remote device management and compliance with a user-friendly interface.
Recorded Future offers customized threat intelligence, integrating diverse data and dark web insights, enhancing security solution efficacy and user experience.
Workspace ONE UEM offers shared device mode, strong security, seamless integration, remote management, and scalable, stable multi-platform support.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
Having a layer of intelligence within my SIEM that reflects in Recorded Future, and being able to enrich the data at my SIEM, offers various angles that I wouldn't be able to see without it.
In UEM, the most helpful part of Windows Management is the baseline policy and central script; using this, you can replace all the AD GPO policy.
In terms of assessing the capability of Workspace ONE UEM in maintaining compliance across all endpoints, that's a very handy feature set.
 

Mindshare comparison

Unified Endpoint Management (UEM) Market Share Distribution
ProductMarket Share (%)
Microsoft Intune32.6%
Workspace ONE UEM13.7%
ManageEngine Endpoint Central10.7%
Other43.0%
Unified Endpoint Management (UEM)
Threat Intelligence Platforms (TIP) Market Share Distribution
ProductMarket Share (%)
Recorded Future14.6%
CrowdStrike Falcon7.9%
ThreatConnect Threat Intelligence Platform (TIP)5.6%
Other71.9%
Threat Intelligence Platforms (TIP)
Unified Endpoint Management (UEM) Market Share Distribution
ProductMarket Share (%)
Workspace ONE UEM13.7%
Microsoft Intune32.6%
ManageEngine Endpoint Central10.7%
Other43.0%
Unified Endpoint Management (UEM)
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
Dr. Merrick Watchorn - PeerSpot reviewer
Traceless online searches, stable, and scalable
There is a semantic oncology dynamic relationship between how the MIGR Tech framework needs more data infusion enrichment capabilities. To be clear, what the vendor is doing is of a high standard, and my only critique is that they need to make new enhancements. I am aware that the vendor is making a concerted effort to add additional information to their repository, and it is something they actively do. The vendor has publicly stated that they will work on this, and I always pay attention to make sure they adhere to that. This does not change over time. The export feature of the recording needs to stop being so restricted. When they record in order to save themselves by operations, I would expect that as a super user, if I asked to download the dataset I'm looking for, I would not be limited in my data downloads. One of the cool things is, let's say we do our entire research and we want to save all of the materials that were returned, and that special custom search that we made, we can export that into a CSV file. The problem is it gets restricted. So sometimes when I say it's restricted, we don't get all the data that we saw online. So then we have to go and manually search for the specific thing we're looking for. I would like to have the URI and whatever value set that I search off, and for the NLP package to not be stripped out. It's like saying I want to do a Pcap analysis. Don't strip out the Pcap when I asked to see Pcap. That's what they're doing. They do this for many different reasons. One of them is, imagine if everyone downloaded datasets that are very large and it brings the whole system down.
Vishal Bhatia - PeerSpot reviewer
Effective product tracking and monitoring enhances daily operations despite needing documentation improvement
The documentation part of Workspace ONE UEM can be confusing. The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation. Most people struggle to connect the dots when looking at the documentation. Even the training material and PowerPoint slide decks that trainers use are sometimes too confusing or overwhelming, with too much content but not enough clarity. The support side has recently become weaker compared to what it used to be with VMware. This is another area that needs improvement. Since working with Workspace ONE UEM from when it was AirWatch, it has improved significantly over the last five years. However, there are still some gray areas and scope for improvement, especially in documentation and workflow between different aspects of the solution.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
9%
Manufacturing Company
9%
Government
8%
Financial Services Firm
14%
Computer Software Company
13%
Government
8%
Manufacturing Company
7%
Computer Software Company
15%
Financial Services Firm
9%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business116
Midsize Enterprise46
Large Enterprise152
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise9
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise21
Large Enterprise57
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about Recorded Future?
The most valuable feature of Recorded Future is how it detects everything regarding our domain.
What is your experience regarding pricing and costs for Recorded Future?
I am not the person responsible for purchases, but it's known that Recorded Future is expensive, with a personal rati...
What needs improvement with Recorded Future?
Their research capabilities and the human aspect should be more effective. The Insikt Group covers a narrow range of ...
How does VMware Workspace One compare with VMware Horizon 7?
VMware Workspace One has a powerful set of helpful features. The solution offers very good documentation, the initial...
What do you like most about VMware Workspace ONE?
The platform provides a stable environment for operations and quickly creates new environments. Additionally, it offe...
What is your experience regarding pricing and costs for VMware Workspace ONE?
I would rate the pricing a three out of ten. It's a highly affordable solution. If a customer knows the value of the ...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Fujitsu, Regions, SITA, St. Jude Medical, Accenture, T-Mobile, TIAA, Intel Security, Armor, Alert Logic, NTT, Splunk
Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation
Find out what your peers are saying about Microsoft, ManageEngine, Omnissa and others in Unified Endpoint Management (UEM). Updated: September 2025.
869,160 professionals have used our research since 2012.