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Microsoft Entra External ID vs Microsoft Purview Compliance Manager comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.3
Microsoft Entra External ID simplifies identity management despite integration challenges and higher costs, offering time benefits and potential savings.
Sentiment score
7.8
Microsoft Purview Compliance Manager reduces costs by 50%, streamlines tasks, and is included in Office 365 E5 licensing.
It has led to cost savings as well as time savings because I can use a single solution for all applications.
Companies can leverage it for setting up external identities without needing to develop their own solutions.
In terms of return on investment, prior to using this product, our company managed our own mail server with all internal authentication happening on premises, resulting in a ROI in the thousands every year.
The process is reduced from weeks to a day, showcasing a solid nine for return on investment.
 

Customer Service

Sentiment score
5.3
Microsoft Entra External ID support receives mixed feedback, with response times, expertise, and accessibility varying across user experiences.
Sentiment score
4.7
Microsoft Purview Compliance Manager support faces mixed reviews, citing long resolution times and outsourced staff inefficiencies.
Companies without a Microsoft license for Entra ID or Azure portal cannot add Azure AD B2C, creating logistical issues for some of my clients who are unable to evaluate the platform.
The support for business applications, infrastructure support, and Entra has been mostly positive with highly skilled technicians.
The documentation is very thorough, reducing the need for support.
Since I approach them with more complicated issues, it takes quite a bit of time to get through those two support tiers.
The support staff, who are often outsourced, seem not adequately equipped to handle issues quickly and efficiently.
The quality of support is affected because most support staff seem focused on obtaining five-star ratings rather than resolving problems thoroughly.
 

Scalability Issues

Sentiment score
7.7
Microsoft Entra External ID is scalable and useful for large companies, but lacks customizable authentication and faces cloud latency.
Sentiment score
7.7
Microsoft Purview Compliance Manager excels in scalable deployment across environments but faces constraints in crafting detailed policies.
This is one of EID's weak points compared to Azure AD B2C, which offers customizable authentication options, including attribute and password combinations.
End-user workloads experience increased latency in a cloud environment compared to on-premises resources.
Microsoft Entra External ID is quite scalable, and I would rate its scalability between eight and nine out of ten.
As services increase, eDiscovery capabilities also increase, allowing easy deployment.
It is straightforward since it scans everything, covering all aspects needed in our operations.
While the solution is scalable in terms of user numbers, there are limitations when creating more granular level policies.
 

Stability Issues

Sentiment score
7.3
Microsoft Entra External ID is highly stable and reliable, with users praising its performance and SaaS-only simplicity.
Sentiment score
7.9
Microsoft Purview Compliance Manager is reliable but needs improved eDiscovery and search functionality despite regular updates and changes.
The stability of this solution is very good.
I have not encountered any stability issues with Microsoft Entra External ID.
Unless such major incidents occur, it is stable and reliable.
Despite stability, it needs to be more user-friendly and competitive compared to other eDiscovery tools.
It is reliable and I can depend on it.
In terms of latency, stability is not an issue.
 

Room For Improvement

Microsoft Entra External ID needs improved synchronization, cost transparency, support, software integration, alerting, security, and customization features.
Microsoft Purview Compliance Manager needs integration, UI improvements, cost reduction, and enhanced policy and monitoring features for better usability.
This is particularly challenging during enterprise agreement renewals, as it's difficult for customers to review costs leading to lengthy negotiations.
Enhanced customizable login options and the ability to use attribute password logins are critical features that are required for Microsoft Entra External ID to gain dominance in the authentication market.
I would like to see a more detailed alert system that provides a summary of why alerts are generated, who is generating them, and the reasons behind it.
Microsoft Copilot Security converts human language to search queries using its AdLM language model.
The speed and accessibility, particularly in the user interface, require significant work.
The Purview Compliance Portal's log management could be more user-friendly, making data retrieval, like email logs, challenging.
 

Setup Cost

Microsoft Entra External ID's costs escalate with growth, complexity in licensing, and heavy dependency on Azure pricing structure.
Microsoft Purview Compliance Manager offers cost-efficient pricing, especially for existing Microsoft users, and is notably cheaper than competitors.
Regarding pricing, the cost seems high for single sign-on, especially for external applications like Oracle.
Microsoft's pricing is complex and difficult to fathom due to a range of different licensing options.
The cost can be a factor for Microsoft Entra External ID, but in general, it offers a scalable and efficient solution compared to deploying individual solutions.
I rate the pricing as a one since it is included in what I am already paying for, as part of the Microsoft 365 E5 licensing.
Microsoft Purview Compliance Manager is priced at 60% to 70% compared to some competitors.
 

Valuable Features

Microsoft Entra External ID streamlines management with easy setup, integration, and robust security, enhancing efficiency for diverse application needs.
Microsoft Purview Compliance Manager streamlines multi-cloud data protection and compliance, enhancing visibility and integrating seamlessly with Microsoft 365.
It is crucial for hybrid environments, especially for integrating existing on-site infrastructures with cloud-based Active Directory, such as in Office 365 implementations.
EID unifies workforce users with external business partners, which is a very strong feature.
Microsoft's reliability in providing a clear roadmap for the solution is very important, especially at a time when cybersecurity is a risk in every company.
Microsoft Purview Compliance Manager's eDiscovery is essential for organizations using Outlook as their email service.
The most valuable feature is data classification retention since I deal with terabytes of data, and managing and monitoring it simplifies the process.
The best aspect is that it requires little to no time for implementation if I am using all of Microsoft's tools.
 

Categories and Ranking

Microsoft Entra External ID
Ranking in Microsoft Security Suite
21st
Average Rating
7.6
Reviews Sentiment
6.3
Number of Reviews
11
Ranking in other categories
Identity and Access Management as a Service (IDaaS) (IAMaaS) (10th), Customer Identity and Access Management (CIAM) (5th)
Microsoft Purview Complianc...
Ranking in Microsoft Security Suite
25th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
9
Ranking in other categories
Data Governance (14th)
 

Mindshare comparison

As of July 2025, in the Microsoft Security Suite category, the mindshare of Microsoft Entra External ID is 0.9%, up from 0.3% compared to the previous year. The mindshare of Microsoft Purview Compliance Manager is 1.4%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Microsoft Security Suite
 

Featured Reviews

Corrado Vigano - PeerSpot reviewer
Solution integrates well with existing systems while being easy to use
The fact that it is quite integrated into the entire Microsoft environment makes it quite easy to use. Furthermore, Microsoft's reliability in providing a clear roadmap for the solution is very important, especially at a time when cybersecurity is a risk in every company. The solution is easy to reuse and not difficult to find expertise for in the market because it is widespread. It is gaining attention even from partners and from the market on the offering side. This serves as a good starting point for customers who can develop internal competence on the solution. Additionally, the presence of reliable partners who know the solution and can provide internal knowledge is the best aspect for them.
Peter-Murphy - PeerSpot reviewer
Streamlined data management and improved compliance with efficient document classification
The most valuable feature is data classification retention since I deal with terabytes of data, and managing and monitoring it simplifies the process. Additionally, the system provides a dashboard showing our compliance status, which aids in managing compliance tasks. The compliance score feature allows me to assess and compare our compliance across organizations. I've also noticed efficiency gains, especially in handling subject access requests. Previously, these tasks were manual and time-consuming, but now they are streamlined, reducing the process from weeks to just a day.
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Manufacturing Company
11%
Financial Services Firm
11%
Government
8%
Computer Software Company
14%
Financial Services Firm
12%
Healthcare Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Entra External ID?
The cost totally depends on Azure's pricing structure. If you have sufficient background knowledge about the features and functionality, it can be cost-effective. However, if you need support or as...
What needs improvement with Microsoft Entra External ID?
Integration could be improved when it comes to legacy tools.The support engineers are not as skilled as our engineers. When they say something would not work, or there is no solution, we usually he...
What is your primary use case for Microsoft Entra External ID?
Currently we use some of the AWS ( /products/amazon-aws-reviews ) solutions and Google Solutions and few of Alibaba Cloud ( /products/alibaba-cloud-reviews ). That totally depends on time to time a...
What do you like most about Microsoft Purview Compliance Manager?
We have more visibility of data and how it is being shared.
What is your experience regarding pricing and costs for Microsoft Purview Compliance Manager?
While not cheap, Microsoft Purview Compliance Manager is priced at 60% to 70% compared to some competitors. Additional costs may involve OCR page scanning.
What is your primary use case for Microsoft Purview Compliance Manager?
When I tried to set up Microsoft Purview Compliance Manager for my organization to ensure people are not sending PII documents, especially payment cards, using keywords for flagging, it disrupted o...
 

Also Known As

Azure Active Directory External Identities
Microsoft Compliance Manager
 

Overview

Find out what your peers are saying about Microsoft Entra External ID vs. Microsoft Purview Compliance Manager and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.