Microsoft Dynamics 365 Customer Service vs Pipedrive comparison

Microsoft Dynamics 365 Cust...

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Executive Summary

We performed a comparison between Microsoft Dynamics 365 Customer Service and Pipedrive based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Microsoft Dynamics 365 Customer Service vs. Pipedrive Report (Updated: May 2024).

Microsoft Dynamics 365 Customer Service vs. Pipedrive

May 2024

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Helped 787,779 peers since 2012

Categories and Ranking

Microsoft Dynamics 365 Cust...

Ranking in CRM

16th

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Pipedrive

Ranking in CRM

15th

Average Rating

8.2

Number of Reviews

Ranking in other categories

Local Government CRM (6th), Opportunity Management (4th), Sales Force Automation (5th)

Featured Reviews

ASHRAF ALI HASSAN

Senior Manager Network Design at MEEZA, Managed IT Services Provider

Dec 21, 2023

Cloud-based tool with automation capabilities

It is cloud-based. We don't need on-premises resources. Additionally, this tool is well-known for data legality and reporting We can plan our sales effectively, enabling us to link our products with individual customers. This equips our sales teams with information about each client, including…

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Willem Lambrechts

Managing Director at Drebbel

May 20, 2024

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I mainly do customer management, setting records, and things like that."

"It has easy-to-use customization features."

"Microsoft Dynamics 365 Customer Service's most valuable features are the ability to create meetups for customers and support daily business functions."

"The tool's most valuable feature is its user-friendliness. Being part of the Microsoft 365 suite, it is easy to use and understand, much like Excel."

"The insights are quite helpful."

"I liked the solution's web version and user interface."

"There was a situation where we needed to integrate our system with other platforms quickly. Typically, this process would require using middleware or additional testing tools. However, integration was easy because we were using Microsoft Dynamics 365 Customer Service, which is a Microsoft product. It has built-in connectors that integrate with Microsoft systems, making the process much easier."

"Collaboration, pace of change, new features being rolled out, and support service are the valuable features of Microsoft Dynamics 365 Customer Service."

More Microsoft Dynamics 365 Customer Service pros

"The initial setup is straightforward."

"The solution is pretty easy to use and intuitive."

"It's very flexible and we can really fit it into our business model."

"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."

"It is a stable platform."

"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."

"The usability of the solution is its valuable feature."

"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process."

More Pipedrive pros

Cons

"There are some occasional performance issues."

"The product is expensive. It keeps improving. Once you've invested a lot in it, switching to a different system is hard."

"They could add a new chart or dashboard for visualization in the product."

"I didn't like the solution very much because its functionality is a bit typical and old-fashioned, and the entire system needs upgrading."

"They could improve the components to be more user-friendly. It needs to be more interactive for new users to operate."

"The initial setup was not very straightforward because assigning the new processes with 365 was a bit complex."

"The product doesn’t meet standard functionality. There should be enough features included in it."

"The platform’s UI could be better."

More Microsoft Dynamics 365 Customer Service cons

"You must pay more if you need an additional feature."

"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."

"The integration possibilities with other systems could be better as well. We use it in connection with Octopus CRM, and there's room for improvement."

"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."

"The automation process is challenging."

"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."

"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."

"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."

More Pipedrive cons

Pricing and Cost Advice

"While it will apply to all employees, not all will utilize it fully. From a cost perspective, it strikes a balance: It's not overly expensive but also not too cheap."

"It is a decent price compared to multiple vendors and products available in the market."

"The product's licensing is straightforward. It's user-based, so you decide how many users you want to license, and that's it. On the value-for-money scale, it's average. You do get what you pay for, so I wouldn't call it expensive."

"The pricing seems fair."

"It is more expensive than other vendors."

"I rate Microsoft Dynamics 365 Customer Service pricing a five out of ten."

"The solution has a corporate enterprise license, which large corporations sign."

"The tool is a bit on the expensive side if we purchase it individually."

"The solution is affordable."

"As of now, the pricing and value are quite good."

"We pay $1000 a month for the tool."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

"The price of Pipedrive has been reasonable."

More Pipedrive pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Educational Organization

64%

Computer Software Company

Government

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Microsoft Dynamics 365 Customer Service?

Offers integration with hosted solutions.

What is your experience regarding pricing and costs for Microsoft Dynamics 365 Customer Service?

While it will apply to all employees, not all will utilize it fully. From a cost perspective, it strikes a balance: It's not overly expensive but also not too cheap. You have to pay a one-time lice...

What needs improvement with Microsoft Dynamics 365 Customer Service?

I am looking forward to the support function.

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

What is your experience regarding pricing and costs for Pipedrive?

You can buy it monthly or yearly. We buy it yearly because it's discounted.

What needs improvement with Pipedrive?

There is room for improvement. First of all, the pricing. They are increasing the prices at a very high rate, which is becoming a bit annoying. It was reasonable when we started, but now they're in...

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Product Reports

Microsoft Dynamics 365 Customer Service

June 2024

Microsoft Dynamics 365 Customer Service report

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June 2024

Also Known As

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Microsoft

Overview

Provide seamless, end-to-end experiences within a single solution built on the Microsoft Cloud to deliver consistent, connected support across channels.

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Sample Customers

Information Not Available

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo