Microsoft Dynamics 365 Customer Service vs Pipedrive comparison

Microsoft Dynamics 365 Cust...

Read 13 Pipedrive reviews

692 Views
288 Comparison Views

78% willing to recommend

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 19, 2024

Pipedrive and Microsoft Dynamics 365 Customer Service compete in the CRM and sales management category. Microsoft Dynamics 365 stands out due to its strong integration with Microsoft products, especially in enterprise environments, while Pipedrive appeals to smaller businesses for its strong deal tracking and automation features.

Features: Pipedrive offers intuitive Kanban views, customizable sales processes, and powerful reporting tools. Its automation enhances sales cycle efficiency. Microsoft Dynamics 365 excels in integration with tools like Power BI and Teams, offering a collaborative cloud-based environment and robust project management capabilities.

Room for Improvement: Pipedrive users highlight the need for better integration options, enhanced reporting documentation, and improved sales forecasting. Microsoft Dynamics 365 could improve its scalability, user interface, and provide easier integrations with non-Microsoft systems.

Ease of Deployment and Customer Service: Pipedrive provides flexible cloud deployment options and responsive support, although regional differences in assistance exist. Microsoft Dynamics 365 supports both on-premises and cloud deployment, offering substantial support but often involves initial interaction with chatbots before reaching human representatives.

Pricing and ROI: Pipedrive is considered cost-effective, offering significant value to small businesses with efficient sales management features, leading to good ROI. Microsoft Dynamics 365 is more moderately priced and suits larger enterprises due to its comprehensive features, though its complex licensing may challenge users. Pricing information for both is not specified here.

To learn more, read our detailed Microsoft Dynamics 365 Customer Service vs. Pipedrive Report (Updated: April 2025).

Microsoft Dynamics 365 Customer Service vs. Pipedrive

Download the complete report

Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Dynamics 365 Cust...

Ranking in CRM

13th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Pipedrive

Ranking in CRM

16th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (5th), Opportunity Management (5th), Sales Force Automation (6th)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Microsoft Dynamics 365 Customer Service is 0.8%, up from 0.3% compared to the previous year. The mindshare of Pipedrive is 1.1%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Akshat Prakash

Consultant at BP

A stable solution that can be used for regular office communication, collaboration, and office documentation

We use Microsoft Dynamics 365 Customer Service for regular office communication, collaboration, and office documentation Collaboration, pace of change, new features being rolled out, and support service are the valuable features of Microsoft Dynamics 365 Customer Service. The solution could…

Read full review

Vykintas Arlauskas

CTO, Retal Group at RETAL

An easy- to- use and scalable cloud-based CRM tool for managing and tracking

I have noticed that Pipedrive is doing a lot in terms of web cybersecurity and integration with other tools, which is good. However, we haven't integrated it with our ERP system yet, so that might pose a challenge. We'll have to see how it goes. The Integration with artificial intelligence should be available in the next release. In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer. Perhaps, in the future, this could be achieved through artificial intelligence.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I liked the solution's web version and user interface."

"We have observed a savings of about ten percent on staffing costs and a twenty percent increase in customer satisfaction, highlighting a significant reduction in customer effort."

"The data is always available to the users regardless of location because of the tool's cloud-based nature. The solution is highly stable. I rate it a perfect ten. The product is highly scalable Microsoft Dynamics 365 Customer Service stands out due to its rich features, ease of deployment, and straightforward licensing structure."

"I mainly do customer management, setting records, and things like that."

"The tool's most valuable feature is its user-friendliness. Being part of the Microsoft 365 suite, it is easy to use and understand, much like Excel."

"Dynamics CRM is highly effective for managing customer relationships and improving sales processes."

"It is a stable product."

"Integration is seamless. I have integrated Microsoft Dynamics customer service with other systems."

More Microsoft Dynamics 365 Customer Service pros

"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."

"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."

"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."

"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."

"The solution is very stable."

"The most valuable feature is the ability to create timelines and custom fields."

"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."

"The usability of the solution is its valuable feature."

More Pipedrive pros

Cons

"I didn't like the solution very much because its functionality is a bit typical and old-fashioned, and the entire system needs upgrading."

"The things that are needed are not available in the documentation."

"The product is expensive. It keeps improving. Once you've invested a lot in it, switching to a different system is hard."

"I am looking forward to the support function."

"The platform’s UI could be better."

"The initial setup was not very straightforward because assigning the new processes with 365 was a bit complex."

"The interface could be more appealing and attractive for users."

"I believe enhancing the user interface to improve user experience and simplifying customization processes would enhance the platform."

More Microsoft Dynamics 365 Customer Service cons

"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."

"Reporting capabilities of the solution could be improved."

"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."

"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."

"New features sometimes seem bolted on rather than being smooth."

"The automation process is challenging."

"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."

"The integration possibilities with other systems could be better as well. We use it in connection with Octopus CRM, and there's room for improvement."

More Pipedrive cons

Pricing and Cost Advice

"In terms of cost, the product offers competitive pricing for its feature set."

"The pricing seems fair."

"The tool is a bit on the expensive side if we purchase it individually."

"I rate Microsoft Dynamics 365 Customer Service pricing a five out of ten."

"While it will apply to all employees, not all will utilize it fully. From a cost perspective, it strikes a balance: It's not overly expensive but also not too cheap."

"It is a decent price compared to multiple vendors and products available in the market."

"It is more expensive than other vendors."

"The solution has a corporate enterprise license, which large corporations sign."

More Microsoft Dynamics 365 Customer Service pricing and cost advice

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

"We pay $1000 a month for the tool."

"On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."

"The price of Pipedrive has been reasonable."

"As of now, the pricing and value are quite good."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"Pipedrive is relatively more affordable than other solutions."

More Pipedrive pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

850,028 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Educational Organization

56%

Computer Software Company

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Microsoft Dynamics 365 Customer Service?

Offers integration with hosted solutions.

What is your experience regarding pricing and costs for Microsoft Dynamics 365 Customer Service?

The price performance is excellent, rated eight out of ten. We did our integration with sales automation and other tools internally, which incurred no additional costs beyond the standard licensing...

What needs improvement with Microsoft Dynamics 365 Customer Service?

The solution could improve by providing internal scorecards for agents and much better staff ratings. There's room for enhancing the engagement features.

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

Zendesk vs Microsoft Dynamics 365 Customer Service

Comparisons

Compared 73% of the time

Dynamics 365 Sales vs Microsoft Dynamics 365 Customer Service

Compared 27% of the time

More Microsoft Dynamics 365 Customer Service Competitors

Apollo.io vs Pipedrive

Compared 74% of the time

Odoo vs Pipedrive

Compared 10% of the time

Zoho CRM vs Pipedrive

Compared 8% of the time

Microsoft Dynamics CRM vs Pipedrive

Compared 8% of the time

More Pipedrive Competitors

Product Reports

Microsoft Dynamics 365 Customer Service

Download Microsoft Dynamics 365 Customer Service product report

Microsoft Dynamics 365 Customer Service report

Download Pipedrive product report

Also Known As

No data available

PipelineDeals

Overview

Microsoft Dynamics 365 Customer Service integrates seamlessly with Microsoft tools, offering cloud-based accessibility that enhances business processes and facilitates decision-making. Its customizable workflows and insightful reporting streamline operations for effective customer relationship management.

Microsoft Dynamics 365 Customer Service provides an extensive suite of features, including advanced case management, seamless connectivity, and a user-friendly interface. Cloud-based accessibility supports collaboration and automation, while built-in connectors like Power BI simplify data management. Regular updates enhance functionality and improve business processes. Areas for improvement include greater customization flexibility, smoother integration with enterprise systems, and better scalability. Enhanced dashboards and user-friendly components are also desired, alongside improved technical support and licensing clarity.

What are the key features of Microsoft Dynamics 365 Customer Service?

Advanced Case Management: Streamlines processes to effectively manage customer cases.
Integration with Microsoft Tools: Seamless connectivity with Power BI for insights and reporting.
Customizable Workflows: Tailors processes to meet business requirements.
User-Friendly Interface: Simple navigation supports ease of use.
Cloud-Based Accessibility: Ensures secure access anytime, anywhere.

What benefits should users expect from reviews?

Improved Collaboration: Enhances teamwork across departments.
Enhanced Decision-Making: Data-driven insights for strategic actions.
Automation Enhancements: Streamlines repetitive tasks for efficiency.
Case Resolution Efficiency: Faster handling of customer inquiries and support.
Customization Flexibility: Adapts to unique business needs.

In industries like manufacturing, energy retail, and IT, Microsoft Dynamics 365 Customer Service is employed for communication, collaboration, and sales management, supporting lead management, proposal tracking, and ticketing systems. Departments such as sales, finance, and HR leverage its capabilities for complaint management, inquiries, and operational support through secure cloud connections.

Microsoft

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Sample Customers

Information Not Available

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

Microsoft Dynamics 365 Customer Service vs. Pipedrive