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OpenText Real User Monitoring vs Splunk Enterprise Security comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Real User Monitoring
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
Application Performance Monitoring (APM) and Observability (44th)
Splunk Enterprise Security
Average Rating
8.4
Reviews Sentiment
7.6
Number of Reviews
315
Ranking in other categories
Log Management (2nd), Security Information and Event Management (SIEM) (1st), IT Operations Analytics (1st)
 

Mindshare comparison

While both are Application Lifecycle Management solutions, they serve different purposes. OpenText Real User Monitoring is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 0.2%, down 0.2% compared to last year.
Splunk Enterprise Security, on the other hand, focuses on Security Information and Event Management (SIEM), holds 9.4% mindshare, down 12.1% since last year.
Application Performance Monitoring (APM) and Observability
Security Information and Event Management (SIEM)
 

Featured Reviews

Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.
ROBERT-CHRISTIAN - PeerSpot reviewer
Has many predefined correlation rules and is brilliant for investigation and log analysis
It is very complicated to write your own correlation rules without the help of Splunk support. What Splunk could do better is to create an API to the standard SIEM tools, such as Microsoft Sentinel. The idea would be to make it less painful. In ELK Stack, Kibana is the query language with which you can search log files. I believe Splunk has also a query language in which they search their log files, but once you have identified the log file that you want to use for further security correlation, you want to very quickly transport that into your SIEM tool, such as Microsoft Sentinel. That is something that Splunk could make a little bit less painful because it is a lot of effort to find that log file and forward it. An API with Microsoft Sentinel or a similar SIEM tool would be a good idea.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Real User Monitor has improved our productivity."
"With the solution, you can easily access any issues in your infrastructure."
"The reporting feature is good for us."
"Very easy to implement."
"The most valuable feature is application performance monitoring."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"It is a good product."
"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."
"Our clients use the solution to find any threats or vulnerabilities inside their environment."
"The consolidated overview of all the events that come in through our environment and an easy-to-access interface for all our end users are valuable."
"Ease of correlation, creating correlation searches are easy and you can combine multiple sources with little effort"
"We have a more secure, robust environment, which keeps the harmful software out of the zone required."
"The product is adept at log mining."
"Positive features include replication capabilities, software development kits, and the architecture."
"The fact that Splunk is a platform and not just a SIEM solution is a key benefit."
"The indexing and data collection are valuable."
 

Cons

"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"The product needs more R&D to make it easier and more compatible with other software."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
"This technology is considered to be older."
"The difficult part is related to integration with sources of data that are used to create the logs as this depends on the infrastructure of the client."
"The high cost of Splunk Enterprise Security prevented us from using its full capabilities."
"The product could be cheaper."
"There are limitations with Splunk not detecting all user activity, especially on mainframes and network devices."
"Splunk Enterprise Security provides us with the relevant context to help guide our investigations, but it would be interesting to add even more context, for instance, in order to raise the level of risk."
"I have concerns about the architecture as well since I can see it is not very well defined."
"It needs to improve the way to install third-party apps and enable installation without logging into splunk.com."
"The pricing of Splunk Enterprise Security is not very affordable, and I have seen many companies planning to leave because of cost concerns."
 

Pricing and Cost Advice

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"Not expensive."
"If I compare with other vendors, other vendors are more expensive"
"As a team, we prefer the old pricing model with a perpetual license. We are still evaluating the whole subscription-based model."
"There is an annual license required to use this solution."
"Splunk Enterprise Security is expensive but the solution is equipped with a lot of features."
"The tool's licensing is good and we haven't received any complaints from the team handling it."
"Splunk is costly but it’s worth it due to the high-end features."
"I work on the technical side, so I don't know precise figures. However, I know that Splunk is a premium product, so it's somewhat costly. Still, you get a lot of unique features for the money."
"Pricing is pretty fair."
"Splunk Enterprise Security is expensive."
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Comparison Review

VS
Feb 26, 2015
HP ArcSight vs. IBM QRadar vs. ​McAfee Nitro vs. Splunk vs. RSA Security vs. LogRhythm
We at Infosecnirvana.com have done several posts on SIEM. After the Dummies Guide on SIEM, we are following it up with a SIEM Product Comparison – 101 deck. So, here it is for your viewing pleasure. Let me know what you think by posting your comments below. The key products compared here are…
 

Top Industries

By visitors reading reviews
Financial Services Firm
26%
Manufacturing Company
10%
Government
8%
Real Estate/Law Firm
7%
Financial Services Firm
14%
Computer Software Company
14%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
What SOC product do you recommend?
For tools I’d recommend: -SIEM- LogRhythm -SOAR- Palo Alto XSOAR Doing commercial w/o both (or at least an XDR) is asking to miss details that are critical, and ending up a statistic. Also, rememb...
What is a better choice, Splunk or Azure Sentinel?
It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for ingestion of anything, but the charge per GB/Day Indexed and it gets expensive as log ...
How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
 

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
No data available
 

Overview

 

Sample Customers

Avea, Maccabi Healthcare Services, TEB
Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.
Find out what your peers are saying about OpenText Real User Monitoring vs. Splunk Enterprise Security and other solutions. Updated: May 2023.
860,825 professionals have used our research since 2012.