We performed a comparison between Micro Focus Asset Manager and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This product can be customized according to the needs of any company."
"It is stable and scalable."
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"There are many expansions available."
"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"The subsequent chain of tasks, I believe, is valuable."
"There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas."
"The usability of this product is still out-of-date and could be improved. The interface could be improved."
"The capital expenditure neeed to get the tool up and running is extensive."
"The solution could improve by being more stable."
"If you have advanced questions, technical support often doesn't know the answer."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."
Micro Focus Asset Manager is ranked 17th in IT Asset Management with 2 reviews while ServiceNow is ranked 1st in IT Asset Management with 67 reviews. Micro Focus Asset Manager is rated 6.6, while ServiceNow is rated 8.2. The top reviewer of Micro Focus Asset Manager writes "Highly customizable product but has out-of-date usability". On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". Micro Focus Asset Manager is most compared with FlexNet Manager, Qualys Asset Inventory and BMC Helix Discovery, whereas ServiceNow is most compared with Microsoft Power Apps, BMC Helix ITSM, ManageEngine ServiceDesk Plus, Appian and Pega BPM. See our Micro Focus Asset Manager vs. ServiceNow report.
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