Try our new research platform with insights from 80,000+ expert users

Micro Focus Asset Manager [EOL] vs ServiceNow comparison

OpenText and ServiceNow are both solutions in the IT Asset Management category. Additionally, 75% of OpenText users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.
ServiceNow
Read 222 ServiceNow reviews
  • 29,808 Views
  • 4,769 Comparison Views
91% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive Summary
We performed a comparison between Micro Focus Asset Manager [EOL] and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Lansweeper and others in IT Asset Management.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed IT Asset Management Report (Updated: January 2025).
Buyer's Guide
IT Asset Management
January 2025
Download the complete report
Helped 861,390 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Micro Focus Asset Manager [...
Average Rating
7.2
Number of Reviews
4
Ranking in other categories
No ranking in other categories
ServiceNow
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
222
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Featured Reviews

reviewer1700715 - PeerSpot reviewer
A stable and clever solution, but it is very complex and it needs a lot of improvements
There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas. It needs a discovery tool of its own. You have to get that from other Micro Focus products, which means you have to pay more to get those products.
Read full review
Nikhil Gohil - PeerSpot reviewer
Enables effective incident management and seamless workflow automation with valuable mobile accessibility
I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have now automatic and immediate control of assets usage, and we can now better manage our assets pool and get benefits through that."
"This product can be customized according to the needs of any company."
"It is stable and scalable."
"The solution is stable, scalable and easy to use."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"It offers ready-built automation and simpler configuration for workflows."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"It's a straightforward and effective approach that minimizes the need for extensive explanations."
"ServiceNow is easy to use and has a user-friendly interface."
"The subsequent chain of tasks, I believe, is valuable."
More ServiceNow pros
 

Cons

"The usability of this product is still out-of-date and could be improved. The interface could be improved."
"The technology used is outdated, the interface is outdated, the database is outdated, everything is outdated."
"There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"The interface can be a bit more intuitive."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"Their cloud management is also not that great compared to other products."
"There are sometimes challenges with the portal being a bit confusing for new users."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"I suggest making the cost more affordable for smaller companies."
"It's missing monitoring capabilities."
More ServiceNow cons
 

Pricing and Cost Advice

"From my experience, Asset Manager is expensive."
"I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive."
"I rate the solution's pricing a six out of ten. The pricing for ServiceNow is based on a SaaS platform with annual contracts. However, it may not offer much flexibility for adjusting usage in the short term."
"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."
"It has a higher cost compared to local/regional solutions."
"The price of this solution is expensive."
"We are happy with the pricing."
"It is an expensive platform."
"The licensing expenses are excessively high."
More ServiceNow pricing and cost advice
report
See which vendors are best for you
Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.
See recommendations
861,390 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Educational Organization
14%
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
See all answers
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
See all answers
What do you like most about ServiceNow?
The solution has a user-friendly interface.
See all answers
 

Comparisons

No data available
BMC Helix ITSM vs ServiceNow Logo
BMC Helix ITSM vs ServiceNow
Compared 7% of the time
Pega Platform vs ServiceNow Logo
Pega Platform vs ServiceNow
Compared 6% of the time
Microsoft Dynamics CRM vs ServiceNow Logo
Microsoft Dynamics CRM vs ServiceNow
Compared 6% of the time
IBM Maximo vs ServiceNow Logo
IBM Maximo vs ServiceNow
Compared 5% of the time
Microsoft Power Apps vs ServiceNow Logo
Microsoft Power Apps vs ServiceNow
Compared 5% of the time
More ServiceNow Competitors
 

Product Reports

Buyer's Guide
IT Asset Management
January 2025
Micro Focus Asset Manager [EOL] reportDownload Micro Focus Asset Manager [EOL] product report
Buyer's Guide
ServiceNow
June 2025
ServiceNow reportDownload ServiceNow product report
 

Also Known As

Asset Manager, HPE Asset Manager
No data available
 

Overview

HPE Asset Manager automates best practices across the asset management lifecycle and integrates processes into IT Infrastructure Library (ITIL) service support workflows including incident, problem, and change management to improve service quality and business outcomes.
OpenText

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow
 

Sample Customers

Finansbank, MTS India, Sprint
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Buyer's Guide
IT Asset Management
January 2025
Download Free Report
Find out what your peers are saying about ServiceNow, BMC, Lansweeper and others in IT Asset Management. Updated: January 2025.
DOWNLOAD NOW
861,390 professionals have used our research since 2012.
See our list of best IT Asset Management vendors.

We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.