Micro Focus Asset Manager vs ServiceNow comparison

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Executive Summary

We performed a comparison between Micro Focus Asset Manager and ServiceNow based on real PeerSpot user reviews.

Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Micro Focus Asset Manager vs. ServiceNow Report (Updated: November 2022).
657,849 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"This product can be customized according to the needs of any company.""It is stable and scalable."

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"We consider the integration capabilities of the solution with other tools to be a valuable feature.""I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense.""ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support.""I really like what they've done with their common service data model because now I can make a connection between the business process and technology.""There are many expansions available.""I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform.""It is easily configurable and has a good developer society online, available for any issues from the backend.""The subsequent chain of tasks, I believe, is valuable."

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Cons
"There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas.""The usability of this product is still out-of-date and could be improved. The interface could be improved."

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"The capital expenditure neeed to get the tool up and running is extensive.""The solution could improve by being more stable.""If you have advanced questions, technical support often doesn't know the answer.""There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement.""Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task.""There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting.""They need to be providing vendors and implementation partners with materials and guidance on implementation.""I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."

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Pricing and Cost Advice
  • "From my experience, Asset Manager is expensive."
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  • "ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."
  • "There are licensing fees."
  • "The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."
  • "This is a pretty expensive product, so the licensing could be better."
  • "The price is okay for us. It's reasonable."
  • "I know that it's not too bad because people continue to use it and they are happy to renew up their contract."
  • "The price could be a little lower for the solution. Many of my customers have issues with the licensing process, they have to make it easier and straightforward."
  • "The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors."
  • More ServiceNow Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:This product can be customized according to the needs of any company.
    Top Answer:This product has been improved. Previously it was a bit outdated, for example, the Windows application has to be connected to the database, but now they're doing a lot to allow people to do some… more »
    Top Answer:We use Micro Focus Asset Manager for tracking the whole life cycle of IT assets. To some extent, we also track software asset management, e.g. the usage of our software products, so we reduce or… more »
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Top Answer:Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:There are several differences between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
    Ranking
    17th
    out of 44 in IT Asset Management
    Views
    439
    Comparisons
    308
    Reviews
    2
    Average Words per Review
    681
    Rating
    6.5
    1st
    out of 44 in IT Asset Management
    Views
    52,688
    Comparisons
    34,485
    Reviews
    67
    Average Words per Review
    576
    Rating
    8.2
    Comparisons
    Also Known As
    Asset Manager, HPE Asset Manager
    Learn More
    Overview
    HPE Asset Manager automates best practices across the asset management lifecycle and integrates processes into IT Infrastructure Library (ITIL) service support workflows including incident, problem, and change management to improve service quality and business outcomes.

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    IT Central Station users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Offer
    Learn more about Micro Focus Asset Manager
    Learn more about ServiceNow
    Sample Customers
    Finansbank, MTS India, Sprint
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company29%
    Government14%
    Construction Company7%
    Financial Services Firm7%
    REVIEWERS
    Financial Services Firm16%
    Computer Software Company15%
    Healthcare Company9%
    Insurance Company9%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Financial Services Firm10%
    Government9%
    Comms Service Provider9%
    Company Size
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise14%
    Large Enterprise63%
    REVIEWERS
    Small Business20%
    Midsize Enterprise15%
    Large Enterprise65%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise13%
    Large Enterprise69%
    Buyer's Guide
    Micro Focus Asset Manager vs. ServiceNow
    November 2022
    Find out what your peers are saying about Micro Focus Asset Manager vs. ServiceNow and other solutions. Updated: November 2022.
    657,849 professionals have used our research since 2012.

    Micro Focus Asset Manager is ranked 17th in IT Asset Management with 2 reviews while ServiceNow is ranked 1st in IT Asset Management with 67 reviews. Micro Focus Asset Manager is rated 6.6, while ServiceNow is rated 8.2. The top reviewer of Micro Focus Asset Manager writes "Highly customizable product but has out-of-date usability". On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". Micro Focus Asset Manager is most compared with FlexNet Manager, Qualys Asset Inventory and BMC Helix Discovery, whereas ServiceNow is most compared with Microsoft Power Apps, BMC Helix ITSM, ManageEngine ServiceDesk Plus, Appian and Pega BPM. See our Micro Focus Asset Manager vs. ServiceNow report.

    See our list of best IT Asset Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.