We performed a comparison between Micro Focus Asset Manager [EOL] and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."This product can be customized according to the needs of any company."
"We have now automatic and immediate control of assets usage, and we can now better manage our assets pool and get benefits through that."
"It is stable and scalable."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"It has an excellent capability to integrate different access points."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"The most recent addition of SAM Premium is a game changer for many organizations."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"The solution has very good automation tools."
"ServiceNow is easy to use and has a user-friendly interface."
"There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas."
"The usability of this product is still out-of-date and could be improved. The interface could be improved."
"The technology used is outdated, the interface is outdated, the database is outdated, everything is outdated."
"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"The pricing structure could be more budget-friendly."
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Micro Focus Asset Manager [EOL] doesn't meet the minimum requirements to be ranked in IT Asset Management while ServiceNow is ranked 1st in IT Asset Management with 210 reviews. Micro Focus Asset Manager [EOL] is rated 7.2, while ServiceNow is rated 8.4. The top reviewer of Micro Focus Asset Manager [EOL] writes "A stable and clever solution, but it is very complex and it needs a lot of improvements". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Micro Focus Asset Manager [EOL] is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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