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Medallia vs User Replay comparison

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Medallia Logo

Medallia

173 views|125 comparisons
User Replay Logo

User Replay

86 views|51 comparisons
Ranking
9th
out of 31 in Customer Experience Management
Views
173
Comparisons
125
Reviews
0
Average Words per Review
0
Rating
N/A
15th
out of 31 in Customer Experience Management
Views
86
Comparisons
51
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
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Medallia
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User Replay
Overview

-Turn detractors into promoters by immediately alerting the right person or team to respond
to customer feedback

-Ensure that customer issues are being efficiently handled and resolved through role-
specific workflows, push notifications and automated escalations

-Enable employees to easily respond with pre-built templates they can personalize with the
customer comments and case data provided

-Capture systemic root cause issues across different channels, so you can identify and
prioritize where to focus customer experience improvements

-Bring alerts and workflows into the systems that employees use for customer issue
resolution via 2-way integrations with sales, service and collaboration apps

UserReplay's customer experience analytics solution enables businesses to discover the truth about their customers' digital experience. It combines replay of customer journeys with sophisticated analytics that identify customer struggles and monetizes their impact. This helps improve conversion, resolve technical and usability issues more quickly, recover lost customers and prevent fraud.
Offer
Learn more about Medallia
Learn More
Learn more about User Replay
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Sample Customers
7-Eleven, Benefit Cosmetics, Paypal, Hilton, Bank of America
Security Service Federal Credit Union, Raymond James, Great Lakes, ACHICA, MUSTO, Cofunds, Direct Ferries
Top Industries
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider13%
Energy/Utilities Company11%
Media Company5%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business27%
Midsize Enterprise13%
Large Enterprise61%
No Data Available

Medallia is ranked 9th in Customer Experience Management while User Replay is ranked 15th in Customer Experience Management. Medallia is rated 0.0, while User Replay is rated 0.0. On the other hand, Medallia is most compared with Qualtrics Customer XM, whereas User Replay is most compared with .

See our list of best Customer Experience Management vendors.

We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.