-Turn detractors into promoters by immediately alerting the right person or team to respond
to customer feedback
-Ensure that customer issues are being efficiently handled and resolved through role-
specific workflows, push notifications and automated escalations
-Enable employees to easily respond with pre-built templates they can personalize with the
customer comments and case data provided
-Capture systemic root cause issues across different channels, so you can identify and
prioritize where to focus customer experience improvements
-Bring alerts and workflows into the systems that employees use for customer issue
resolution via 2-way integrations with sales, service and collaboration apps
Medallia is ranked 9th in Customer Experience Management while User Replay is ranked 15th in Customer Experience Management. Medallia is rated 0.0, while User Replay is rated 0.0. On the other hand, Medallia is most compared with Qualtrics Customer XM, whereas User Replay is most compared with .
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