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ManageEngine Site24x7 vs ServiceNow Discovery comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ManageEngine Site24x7
Ranking in Server Monitoring
22nd
Average Rating
6.6
Reviews Sentiment
4.6
Number of Reviews
2
Ranking in other categories
Network Monitoring Software (60th), IT Infrastructure Monitoring (53rd), Cloud Monitoring Software (39th)
ServiceNow Discovery
Ranking in Server Monitoring
8th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
46
Ranking in other categories
IT Asset Management (9th), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of October 2026, in the Server Monitoring category, the mindshare of ManageEngine Site24x7 is 1.3%, up from 0.3% compared to the previous year. The mindshare of ServiceNow Discovery is 2.3%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring Mindshare Distribution
ProductMindshare (%)
ServiceNow Discovery2.3%
ManageEngine Site24x71.3%
Other96.4%
Server Monitoring
 

Featured Reviews

Prashanth Magadi - PeerSpot reviewer
Principal Engineer at a financial services firm with 1,001-5,000 employees
Struggled with complex licensing and limited support but have gained unified cloud monitoring
We face certain challenges with monitoring website uptime for our business operations because we don't have that 24/7 monitoring, so that's what we are working with ManageEngine on, regarding how effectively we can use that. I may not be able to give that information on how ManageEngine Site24x7 can be improved, but I felt that the monitoring or the licensing terms, such as the advanced monitors or monitors, are not very user-friendly. I feel that because I don't know how exactly we can check what devices use which license and how we can control those things; that's not user-friendly. For example, if I have to look at what all devices are utilizing my advanced monitor license or what all devices are using my basic monitor license, then if I want to pull a report or validate them, I don't have an easy option; it's too complicated.
Abhinay Sharma - PeerSpot reviewer
Service Now Developer at Bangmetric services pvt ltd
Cloud discovery has improved asset visibility and reporting but still needs smarter automation
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Site24x7 stands out. It is truly amazing."
"One of the valuable features of this site is that it operates 24/7, monitoring my entire infrastructure, uptime, and related error issues."
"The deployment was not a challenge for us, because we are just trying to connect to the cloud instance; it's SaaS-based, so we just had to route all our traffic to that particular device."
"When my team starting any project or learning a new environment, we always implement ServiceNow Discovery which can be used along with other products."
"The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB."
"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."
"The process involving the original setup of the solution is excellent."
"ServiceNow Discovery provides significant benefits as an end-user tool by reducing the effort required to understand the estate environment."
"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."
"The value that they get from the product is good, and once you set it up, it is easily scalable with a large scope for automation and the product keeps expanding."
"The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding."
 

Cons

"The product is not difficult to use. That said, it is technical. The engineer must be familiar with it."
"The only complaint I would state about the technical support by ManageEngine is we don't get them on call; it's only email support that we get."
"I would rate technical support from ServiceNow a six because sometimes I did not receive responses on time and they were delayed."
"The solution should improve the classes of discovery assets to disregard more junk data."
"If it's too expensive, there are definitely a lot of alternatives out there that can do discovery just as well, especially if they have published APIs."
"ServiceNow is very costly."
"It creates quite a bit of duplication, so that needs to be fixed."
"Sometimes, I believe one or two tickets took longer than two weeks, but other than that, they are quick with the resolution."
"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."
"I am not seeing significant ROI beyond breaking even on what I spend."
 

Pricing and Cost Advice

Information not available
"The solution is not inexpensive so pricing is rated a three out of ten."
"The product pricing is fair and reasonable for the value it provides."
"This is expensive, but it meets our needs."
"The solution is very expensive."
"This solution is a paid option within the ServiceNow framework."
"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."
"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."
"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."
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915,341 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
20%
Comms Service Provider
17%
Financial Services Firm
10%
University
8%
Financial Services Firm
13%
Manufacturing Company
10%
Outsourcing Company
9%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise5
Large Enterprise25
 

Questions from the Community

What is your experience regarding pricing and costs for ManageEngine Site24x7?
This tool can handle 40 basic monitors. I can set the pole and frequency from 130 locations, configuring the IPs to provide three advanced monitors.
What needs improvement with ManageEngine Site24x7?
We face certain challenges with monitoring website uptime for our business operations because we don't have that 24/7 monitoring, so that's what we are working with ManageEngine on, regarding how e...
What is your primary use case for ManageEngine Site24x7?
The primary use case is for the monitoring of our critical resources. We have probably not fully utilized the product, as we are still using the basic functionality of monitoring our servers and a ...
What is your experience regarding pricing and costs for ServiceNow Discovery?
Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot comment on the latest pricing because it is dynamic as well. Sometimes it is cheaper f...
What needs improvement with ServiceNow Discovery?
ServiceNow could improve ServiceNow Discovery by integrating artificial intelligence capabilities. The system could study frequently created queries for the CMDB, whether related to applications, c...
What is your primary use case for ServiceNow Discovery?
I mainly use ServiceNow Discovery for asset inventory in the estate. I primarily use it for linking applications versus inventory and creating disaster recovery plans, recovery time objectives, and...
 

Overview

 

Sample Customers

Information Not Available
York, National Grid, DXC Technology, experian, BEACHBODY
Find out what your peers are saying about ManageEngine Site24x7 vs. ServiceNow Discovery and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.