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Loom vs Sendbird comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Loom
Ranking in Enterprise Social Software
14th
Average Rating
7.0
Reviews Sentiment
6.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Sendbird
Ranking in Enterprise Social Software
10th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
7
Ranking in other categories
Help Desk Software (13th)
 

Mindshare comparison

As of May 2025, in the Enterprise Social Software category, the mindshare of Loom is 1.6%, down from 1.8% compared to the previous year. The mindshare of Sendbird is 0.6%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software
 

Featured Reviews

Gerald Chioke - PeerSpot reviewer
An easy-to-deploy solution that allows users to record videos seamlessly for presentation and collaboration
I use Loom to record my screen for issues and bugs. I can also record my voice The product has helped me to present the recording of my work. I can easily record my screen and show what I did. It is like a walk-through of the work I do. The solution allows me to do it seamlessly. The ability to…
Pranay Koley - PeerSpot reviewer
Facilitates user communication with rich features
In our company, we are using Sendbird for building a chat feature within our salon application.  I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops There are many useful features with Sendbird. I…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to scale videos is a valuable feature of the product."
"The Sendbird developer portal provides each step, including methods, making it easy to implement."
"Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators."
"Sendbird is very flexible, and they have made great strides towards optimization."
"The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices."
"There are many useful features with Sendbird."
"Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value."
"Sendbird is reliable and generally crash-free."
"The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats."
 

Cons

"The solution must allow users to record videos for a longer time."
"I thought that there should be the audio and the video call functionality as well."
"At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds."
"The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration."
"Their pricing is very high compared to competitors, which is a concern for us."
"More analytics tools could be integrated into Sendbird."
"Impersonating a user or using a template user to send messages for development purposes would be very useful."
"The documentation for integrating with the Flutter framework is lacking detailed information."
"A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat."
 

Pricing and Cost Advice

Information not available
"There is a starter plan for $399 per month, and a pro plan for $799 dollars."
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Loom?
The ability to scale videos is a valuable feature of the product.
What needs improvement with Loom?
The solution must allow users to record videos for a longer time. I cannot use the product on my phone. The product must provide a mobile version of the product. Sometimes, when we record, it takes...
What is your primary use case for Loom?
I use Loom to record my screen for issues and bugs. I can also record my voice.
What is your experience regarding pricing and costs for Sendbird?
Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and use...
What needs improvement with Sendbird?
The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused...
What is your primary use case for Sendbird?
In our company, we are using Sendbird for building a chat feature within our salon application. I am using the Flutter framework to implement the chat feature, which facilitates communication betwe...
 

Comparisons

No data available
 

Also Known As

No data available
Sendbird Calls, Sendbird Desk
 

Overview

 

Sample Customers

hubspot, airtable, grubhub
Information Not Available
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