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LiveChat vs Moveworks comparison

The compared Text and Moveworks solutions aren't in the same category. Text is ranked #39 in HDS , and holds a 0.3% mindshare in the category. Moveworks is ranked #4 in AA , with an average rating of 9.0, and holds a 2.7% mindshare. Additionally, 100% of Text users are willing to recommend the solution, compared to 100% of Moveworks users who would recommend it.
LiveChat
Read 6 LiveChat reviews
  • 323 Views
  • 152 Comparison Views
100% willing to recommend
Moveworks
Read 1 Moveworks review
  • 1,886 Views
  • 38 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between LiveChat and Moveworks based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software.

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To learn more, read our detailed Help Desk Software Report (Updated: June 2025).
Buyer's Guide
Help Desk Software
June 2025
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Helped 862,543 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LiveChat
Average Rating
9.8
Reviews Sentiment
7.6
Number of Reviews
6
Ranking in other categories
Help Desk Software (39th), IT Service Management (ITSM) (50th), Live Chat (1st)
Moveworks
Average Rating
9.0
Reviews Sentiment
8.0
Number of Reviews
1
Ranking in other categories
AI-Powered Chatbots (2nd), Agentic Automation (4th)
 

Mindshare comparison

While both are Customer Relationship Management solutions, they serve different purposes. LiveChat is designed for Help Desk Software and holds a mindshare of 0.3%, up 0.2% compared to last year.
Moveworks, on the other hand, focuses on Agentic Automation, holds 2.7% mindshare.
Help Desk Software
Agentic Automation
 

Featured Reviews

CM
Allows us to save automated answers to the most popular customer queries
In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby improving the correspondence time and the quality of feedback that we provide to customers.
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CJ
Boosts efficiency and significantly reduces operational costs
They handle all the training and implementation work, making it very easy to use. It integrates into Slack ( /products/slack-reviews ) and connects with ServiceNow ( /products/servicenow-reviews ) effortlessly. The only limitation is getting all the service requests or features in ServiceNow ( /products/servicenow-reviews ) that it can learn. Anyone can use it through Slack ( /products/slack-reviews ) by simply asking questions to receive answers. We partnered with them to build a Workday ( /products/workday-reviews ) integration for requesting and checking time off. They are expanding across the enterprise as a co-pilot, integrating with HR, finance, Keeper ( /products/keeper-reviews ), and Salesforce ( /vendors/salesforce ). We also use their communications module, which allows scheduled communications to be sent through Slack or Teams. These communications are personalized for each recipient. When comparing email engagement rates of 3% to Moveworks' 12%, the platform reaches approximately four times more people.
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
13%
Computer Software Company
13%
Financial Services Firm
10%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What needs improvement with Moveworks?
There is always room for improvement, though it depends on how complicated one wants to make it. For our needs, it has served its purpose effectively. The expansion into enterprise-wide integration...
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What is your primary use case for Moveworks?
We use Moveworks ( /products/moveworks-reviews ) mainly for ITSM ( /categories/it-service-management-itsm ) items, approvals on various tasks, password resets, knowledge FAQs, request items, and fi...
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What advice do you have for others considering Moveworks?
The value proposition depends on several factors including your setup, ITSM ( /categories/it-service-management-itsm ) tools, enterprise applications, and volume of requests. For reference, we hand...
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Comparisons

No data available
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Aisera AI Service Desk vs Moveworks
Compared 8% of the time
Espressive Barista vs Moveworks Logo
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Compared 6% of the time
UiPath Platform vs Moveworks Logo
UiPath Platform vs Moveworks
Compared 4% of the time
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Product Reports

Buyer's Guide
LiveChat
July 2025
LiveChat reportDownload LiveChat product report
No data available
 

Also Known As

chat.io
No data available
 

Overview

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

Text

Moveworks is a cloud-based AI platform purpose-built for large enterprises that solves one, big, frustrating problem: Resolving employees'​ IT support issues. Instead of tracking issues, we use advanced AI to solve them, instantly and automatically—with no human intervention.

Moveworks
 

Sample Customers

Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
slack, equinix, appdynamics, nutanix, broadcom, autodesk, medallia, freedom
Buyer's Guide
Help Desk Software
June 2025
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.