Kiteworks vs OpenText Content Manager comparison

Kiteworks and OpenText are both solutions in the Enterprise Content Management category. Kiteworks is ranked #16 with an average rating of 8.0, while OpenText is ranked #8 with an average rating of 9.0. Kiteworks holds a 1.2% mindshare in ECM, compared to OpenText’s 4.7% mindshare. Additionally, 100% of Kiteworks users are willing to recommend the solution, compared to 86% of OpenText users who would recommend it.

Kiteworks

Read 13 Kiteworks reviews

2,947 Views
383 Comparison Views

100% willing to recommend

OpenText Content Manager

Read 23 OpenText Content Manager reviews

2,300 Views
1,748 Comparison Views

86% willing to recommend

Kiteworks

OpenText Content Manager

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

Kiteworks and OpenText Content Manager compete in secure content management and collaboration. OpenText Content Manager appears to have the upper hand due to its comprehensive features and investment value.

Features: Kiteworks offers secure file-sharing capabilities, email protection, and compliance tools, making it suitable for security-focused environments. OpenText Content Manager provides robust document management, enhanced workflow automation, and extensive integrations, offering a well-rounded enterprise solution.

Room for Improvement: Kiteworks could enhance its integration capabilities, expand its feature set to support broader applications, and improve its user interface for greater ease of use. OpenText Content Manager could streamline its deployment process, simplify customization options, and improve its user experience to reduce the complexity of its sophisticated system.

Ease of Deployment and Customer Service: OpenText Content Manager involves a more complex deployment due to its broad feature set but benefits from scalable support channels. Kiteworks provides a simpler installation process and responsive support, suiting organizations that prioritize quick setup and response times.

Pricing and ROI: Kiteworks offers a lower initial setup cost with a focus on essential security features, thus providing a quick ROI for cost-sensitive buyers. In contrast, OpenText Content Manager requires a higher upfront investment but ensures substantial long-term ROI through its extensive capabilities and customization potential.

To learn more, read our detailed Kiteworks vs. OpenText Content Manager Report (Updated: December 2025).

Buyer's Guide

Kiteworks vs. OpenText Content Manager

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kiteworks

Ranking in Enterprise Content Management

16th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Email Security (29th), Managed File Transfer (MFT) (5th), Content Collaboration Platforms (13th), Secure Email Gateway (SEG) (10th)

OpenText Content Manager

Ranking in Enterprise Content Management

8th

Average Rating

7.6

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

File Archiving (4th), Document Management Software (3rd)

Mindshare comparison

As of January 2026, in the Enterprise Content Management category, the mindshare of Kiteworks is 1.2%, up from 1.0% compared to the previous year. The mindshare of OpenText Content Manager is 4.7%, up from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management Market Share Distribution
Product	Market Share (%)
OpenText Content Manager	4.7%
Kiteworks	1.2%
Other	94.1%

Enterprise Content Management

Featured Reviews

KishoreT-Review

Associate Consultant at a tech consulting company with 10,001+ employees

Streamlined global file sharing with user-friendly interface and self-service capabilities

I'm not a network expert, however, there must be some room for improvement. Perhaps there could be a notification to users about their bandwidth or network packet loss. If users receive such notifications, they can understand any disruptions are due to issues with their network or bandwidth rather than the site or Kiteworks. Additionally, I work from offshore India, and I told my client manager to communicate with the Kiteworks forum salesman regarding one feature. I noticed the Kiteworks login UI is very basic, lacking customization. Allowing more HTML tags to add hyperlinks or user-friendly information on the home page would be very useful.

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Maurice Riverso

Records Management Officer at ANZPAA

Our our official repository and it has disposal management and retention management

The security architecture is the only problem as it's a little bit complex and too torturous at times. So it could be improved a little bit, but it is regarded as a very good system in Australia. It's probably overly subscribed. Also, what's missing is what people would like, which is basically online collaboration. That's a problem. But it has so many other things to offer that SharePoint, I'm sure, will not have. So, that will be an interesting issue to come up. It's not very good at providing stable and robust add-ins to Microsoft. That's a bit of a problem with Content Manager. They're kind of very volatile. So, that's been definitely something that could be improved.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution removes the limitations with file attachment size that is found with regular email."

"We can see when people are sending things. We can definitely see who is sending to whom. From the administrative logs, we can see who is sending to an outside entity, and those logs are retained for quite a while."

"Scalability is impressive."

"The top two features are the two-factor authentication, which is pretty good. It's easily understood by the users. And their API is rather robust. We have numerous integrations that work off the API."

"The most valuable aspect of Kiteworks is undoubtedly the private content network. This feature is particularly beneficial for us. Furthermore, it serves as a centralized platform that enables us to track and manage our information exchange."

"The benefits that Kiteworks has provided to its customers in terms of data sovereignty."

"I can identify from which region our users are uploading or downloading files."

"I like Kiteworks or Accellion because it's continuously upgraded. I also know that it probably works with a lot of clients."

More Kiteworks pros

"I did not face issues with the product's scalability...The solution's technical support is good."

"The most valuable features of OpenText Content Manager are its stability, reliability, security, and workflow engine."

"The product can be integrated with different solutions."

"For a records management system, Content Manager is a really good system."

"It has a robust search but has often been difficult for people to learn."

"An advantage is integration with your IP directory."

"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."

"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."

Cons

"I noticed the Kiteworks login UI is very basic, lacking customization. Allowing more HTML tags to add hyperlinks or user-friendly information on the home page would be very useful."

"The one feature, which I have also requested directly to Kiteworks, is to have a scheduled upgrade function. Currently, one of my engineers logs in after hours for the upgrade. We're a hospital, and we're 24/7, but the primary users are seven to five. So, we log in the early evening just to push a button to tell it to do the update. It would be nice if that could be very easily scheduled."

"It would be nice if Kiteworks could provide a free version of the platform so that it could be used for a certain number of file transfers. We could be charged a fee if we exceeded the number of allotted file transfers."

"It could be more stable. In the next release, it would be better if it was more stable with improved performance."

"Kiteworks could benefit from enhancing the proposal knowledge base section, specifically regarding the type of work involved. Currently, the knowledge base seems insufficiently dedicated to this topic, making it challenging for new users to access the relevant administrative law. Improving the visual aids and providing clearer explanations could alleviate this issue."

"In my experience, their technical support can be a little slow."

"We have experienced a few hiccups and bugs when using the admin console and from a user perspective."

"I would like to see immediate releases of fixes because now it takes at least a week. If that time span can be reduced to one day or two days, that would be very helpful for users so that things are sorted and transactions work smoothly."

More Kiteworks cons

"The stability of the solution is an area of concern where improvements can be made."

"The product could improve its scalability."

"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."

"Pricing is an issue, as it is too expensive."

"The ease of use should be addressed."

"Due to very limited use in the industry, vendor and contract support are hard to find."

"It's not very good at providing stable and robust add-ins to Microsoft."

"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."

Pricing and Cost Advice

"The solution is very expensive because we are buying with Malaysian Ringgit and it's sold in US dollars."

"It is not really expensive. I mean, to me it's obviously expensive, but it's worth it."

"The license management is changing and confusing. If I could make one change to it, it would be better license management through the API."

"I believe it's a little costly, but given the faith that we put into it from a security perspective to maintain the integrity of our patient information that is being transferred through this system, that's a small price to pay. So, on the surface, it might look like a lot of money, but depending on the need for security, which is where we feel it shines, it's okay price-wise."

"The price of Kiteworks is reasonable."

"They changed it midstream. We were being charged a certain flat rate for SFTP traffic. For whatever reason, at the beginning of the year, our pricing changed, and we are now being charged more for using a feature of the product than we were when we first bought it. That has been our experience with billing. It turned out to be more expensive than when we started with it."

"The fees incurred are for the licensing and maintenance."

"I rate the product price an eight or nine on a scale of one to ten, where one is cheap and ten is expensive. The solution is expensive."

"I would suggest that you do a thorough evaluation of all competing products and look for support for these products in your local area."

"The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs."

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Top Industries

By visitors reading reviews

Government

13%

Financial Services Firm

11%

Healthcare Company

Comms Service Provider

Government

16%

Financial Services Firm

Manufacturing Company

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	6
Large Enterprise	8

Questions from the Community

What is Kiteworks?

Kiteworks is a secured file sharing platform that enables users to collaborate with different parties across a robust offering of secured protected channels. Users have the option of virtual privat...

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What needs improvement with Kiteworks?

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What advice do you have for others considering Kiteworks?

Scalability is impressive. It can be highly available, resilient, and scalable infrastructure. I can confidently give it a nine. It suits any level of organization, whether a small setup with two a...

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What do you like most about Micro Focus Content Manager?

An advantage is integration with your IP directory.

See all answers

What is your experience regarding pricing and costs for Micro Focus Content Manager?

Pricing is a disadvantage as it is very expensive, especially in this market.

See all answers

What needs improvement with Micro Focus Content Manager?

Pricing is an issue, as it is too expensive. Support and services need to be more user-friendly. The support has been slow, and there is room for improvement. Additionally, they could improve build...

See all answers

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Compared 8% of the time

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Compared 6% of the time

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Compared 6% of the time

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Compared 14% of the time

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Compared 12% of the time

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Compared 8% of the time

IBM FileNet vs OpenText Content Manager

Compared 7% of the time

Microsoft Purview Data Lifecycle Management vs OpenText Content Manager

Compared 7% of the time

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Product Reports

Buyer's Guide

Kiteworks

January 2026

Download Kiteworks product report

Buyer's Guide

OpenText Content Manager

January 2026

Download OpenText Content Manager product report

Also Known As

Accellion

Micro Focus Content Manager, HPE Records Manager, HPE Content Manager

Overview

Kiteworks empowers organizations to effectively manage risk in every send, share, receive, and save of sensitive content over numerous communications channels: email, file sharing, managed file transfer, APIs, and web forms. The Kiteworks platform unifies, tracks, controls, and secures sensitive content moving within, into, and out of an organization, significantly improving risk management and ensuring regulatory compliance.

Kiteworks

OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.

OpenText

Sample Customers

United States Securities and Exchange Commission, National Health Service, Husch Blackwell LLP, NYC Health + Hospitals, Viatris, MITRE Corporation, Chubb, Kraft Heinz, KPMG, Kohler, National Institute of Standards and Technology, Purdue Pharma, AVL

Missouri State Courts

Buyer's Guide

Kiteworks vs. OpenText Content Manager

December 2025

Free Report: Kiteworks vs. OpenText Content Manager

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