KACE Systems Management Appliance (SMA) vs TeamViewer Remote Management comparison

Quest Software and TeamViewer are both solutions in the Remote Monitoring and Management (RMM) category. Quest Software is ranked #12 with an average rating of 10.0, while TeamViewer is ranked #4 with an average rating of 8.4. Quest Software holds a 0.9% mindshare in RMM, compared to TeamViewer’s 2.2% mindshare. Additionally, 95% of Quest Software users are willing to recommend the solution, compared to 87% of TeamViewer users who would recommend it.

KACE Systems Management App...

Read 39 KACE Systems Management Appliance (SMA) reviews

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161 Comparison Views

95% willing to recommend

TeamViewer Remote Management

Read 33 TeamViewer Remote Management reviews

574 Views
574 Comparison Views

87% willing to recommend

KACE Systems Management App...

TeamViewer Remote Management

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Executive SummaryUpdated on Aug 19, 2025

KACE Systems Management Appliance (SMA) and TeamViewer Remote Management are competitive in the remote management and support sector. Based on the features, KACE SMA offers more extensive control across geographically dispersed environments, while TeamViewer excels in ease of use and remote connectivity.

Features: KACE SMA offers image deployment, software distribution, and patch management as integral features, providing comprehensive endpoint management. TeamViewer Remote Management focuses on remote access, file transfer, and straightforward remote support, which simplifies its use for users requiring quick connectivity solutions.

Room for Improvement: KACE SMA users highlight issues with scalability and initial setup complexity, particularly for large environments, suggesting a need for better integration and improved license compliance reporting. TeamViewer Remote Management users express concerns about the cost and licensing model, indicating a desire for enhanced security features and scalability. Both products could improve by streamlining integration and deployment capabilities.

Ease of Deployment and Customer Service: KACE SMA provides options for on-premises and hybrid cloud deployments, although it can be complex initially, with users noting positive customer support, especially with Premier Support. TeamViewer Remote Management offers ease of deployment through the public cloud and a user-friendly interface, with praise for quick response times but suggestions for more consistent support across time zones.

Pricing and ROI: KACE SMA is viewed as offering good value, particularly in larger deployments due to comprehensive management features and a competitive licensing model, resulting in significant ROI through time savings and reduced IT workload. TeamViewer Remote Management is seen as costlier, with high licensing fees, but its ease of use often justifies the expense for smaller teams, demonstrating value in simpler setups.

To learn more, read our detailed KACE Systems Management Appliance (SMA) vs. TeamViewer Remote Management Report (Updated: July 2025).

Buyer's Guide

KACE Systems Management Appliance (SMA) vs. TeamViewer Remote Management

July 2025

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Helped 865,484 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

KACE Systems Management App...

Ranking in Remote Monitoring and Management (RMM)

12th

Average Rating

8.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Client Desktop Management (3rd), Endpoint Compliance (8th), Patch Management (10th), Unified Endpoint Management (UEM) (8th)

TeamViewer Remote Management

Ranking in Remote Monitoring and Management (RMM)

4th

Average Rating

8.4

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of KACE Systems Management Appliance (SMA) is 0.9%, down from 1.0% compared to the previous year. The mindshare of TeamViewer Remote Management is 2.2%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Scott Tweed

Windows Engineer at a tech services company with 5,001-10,000 employees

Low maintenance, reliable, and easy to create packages

I like how when you click on the device, it shows you everything that has changed as well as the software versioning. I am really enjoying the inventory aspect of it. The deployment process for both deploying and creating a package is straightforward. I believe the inventory in KACE is superior to SCCM's. I know with SCCM I could do things like remote console into machines via the agent's remote console, but that is not a feature that is provided in KACE. I know that at least in the Systems Management Appliance, I can't get to it. I'm not sure how distribution works, with distribution points. I'm not sure if KACE has that feature. You could use an SCCM to set up distribution points at remote sites so that they don't have to download patches or software from across the country. If you have a DP or something similar, they could pull it down.

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Babawale Awojinrin

IT Operations Manager at Healthplus limited

Allows the incorporation of systems and integration of remote systems

The initial setup is straightforward and requires three to five minutes. It starts with determining the PC's architecture (64-bit or 32-bit), leading the user to know which version to download. Additionally, there are a number of factors that need to be considered like the number of technical users for remote access, the number of remote locations, and storage requirements. These factors will guide the user license purchase. We should always factor in costs, and there's potential for offering more accessible pricing, especially in markets like Africa and developing countries, given their business environment. On the other hand, there have been challenges stemming from the transition; the previous owners used a free tool like NGINX for remote operations. Transitioning to a paid remote tool is driven by security and enhanced features.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup is relatively easy."

"When vulnerabilities are exploited so much, it is nice to be able to quickly detect or deploy what is needed within our off-work hours or during work hours without a reboot."

"We use the Systems Deployment appliance. It's our bread and butter. It is every machine that gets imaged here in this building and out through the whole state goes through the SDA. We rely on it completely. There is no manual process of getting a laptop out of a box, plugging it up, turning it on, and waiting for Windows to start. If you were to go to Best Buy and buy a brand new laptop, you spend the next two to three hours just setting it up. We don't do that. We get a laptop, plug it into the network, connect it to the SDA, and within about three clicks, we're done."

"We're able to deploy software and push out fixes to endpoints faster than ever."

"We have our KACE agent deployed on all of our workstations and servers, and it provides us with reports on the hardware and software inventory for those."

"Using this solution saves us lots of time, especially when it comes to performing updates."

"Patching is definitely the most valuable feature. It gives us good, centralized software, which comes in very handy since we are doing 400 servers at a time. It enables us to manage all the servers, and to deal with the application team regarding reboots and scheduling."

"The most valuable feature is the ability to monitor updates—the software versions—on machines so that we can keep everything compliant."

More KACE Systems Management Appliance (SMA) pros

"I use the product for remote access. We are IT service providers. In case anybody has problems with their computer, we use the solution to check them."

"The most valuable feature of this solution is Remote Access."

"One of the most valuable features has been that it's a remote tool. I think this is a particularly good tool, and it's user-friendly."

"It is user-friendly for opening my server or PC."

"The most valuable feature is the remote management capabilities."

"The initial setup of TeamViewer Remote Management is very simple."

"It's stable and reliable."

"The user interface is fine."

More TeamViewer Remote Management pros

Cons

"We had issues with the tool's support. We are a Dutch firm and everything has to be in Dutch. We were not able to do the alerts. You were required to tweak them a lot to get them in the language that you preferred. The solution's support depended on the person that you got online. Sometimes, the response was fast and other times you needed to wait a long time. The support also depended on the levels of support that you had requested."

"Scalability is my primary concern right now."

"I have complaints about smart label adaptation and because of this, I recommend a 24 to 48 hour bake-in period."

"I would like them to implement VBScript language in KACE Systems Management. Currently, we can only use PowerShell."

"The initial setup was complex. It is a Linux-based virtual server, where the customer cannot get into the back-end, so you can only follow their prompts. Then, there are specific things that have to be done in their implementation and upgrade phases that have to be done in a certain order or steps. If you don't get those steps right, the system doesn't work. I think that either simplifying that process or providing really good step-by-step documentation would be helpful."

"My biggest complaint is that almost every time they send out a new version, it fixes something and breaks another. Something that wasn't working in the last version now works, but something else stops; or they'll remove some dashboard that I really found to be nice and replace it with something totally different that I could care less about."

"I would like for there to be improvement when it comes to Microsoft and Windows updates. It has the ability to do it but the control of it is not there like I have in the Windows Server Update Services. The way KACE does it is still very granular. You don't really see the process like it is in the Windows Server Update Services. I think that would be one of the biggest things that I would like to see KACE really put some work into and really make that a big enhancement."

"I still need better communication about which processes are really due and which processes are currently being processed. According to the initial setup service provider, there is still no real management or overview on KACE where you can really see 100 percent of what is going on as well as what is going to be processed next and whether I can influence the overall process. It could really help me if I knew, e.g. exactly in 10 minutes my colleague will be supplied with this or that software. I haven't found this yet. If they could add this, that would be cool. It is still missing and I haven't yet found something like this."

More KACE Systems Management Appliance (SMA) cons

"There should be an enterprise version of the solution."

"AnyDesk is easier compared to TeamViewer Remote Management since there is no password. We use AnyDesk more."

"The price for the license could be improved, as well as the setup could be easier."

"One feature to add would be a mobile remote feature."

"One of the defects that I have noticed with TeamViewer Remote Management is that if I am on a certain version and the person to whom I am connected is not on the same version, then it does not connect at times until I update the solution."

"The solution’s stability could be improved."

"The solution is a bit expensive. It could be cheaper."

"If there were a way for users to do access reporting, that would be an ideal addition to the product."

More TeamViewer Remote Management cons

Pricing and Cost Advice

"The pricing is fair."

"The cost of KACE has been relatively low compared to other systems. Even if those systems have the same cost, they do not do as much of the third-party patching that KACE natively does."

"Its pricing model is good for what it offers. Nobody here gives me a hard time about renewing the contract every year. It might be a little cost prohibitive for a smaller company who has to stand up a virtual environment as well as have virtual environment licensing and the hardware. If you have a smaller environment, it might be cost prohibitive. If you only have a couple of hundred computers, you might be more willing to do those manually. In our environment, the cost savings of having KACE far outweigh the licensing costs. We are okay with its pricing model."

"The product is reasonably priced."

"We need it, so we have to pay the price. It is what it is. If you need a gallon of milk, then you have to pay the price for it. You don't want to buy the cheap stuff. You want to buy the stuff that is organic and good for your body, which doesn't have all this other junk in it. You want it clean for your body. Quest has done that for our deployment and management systems."

"n terms of pricing and licensing, my advice is that you need to assess what you need and then look at what they offer. It's easy to get caught up in the things that you want, but don't really need."

"There are no costs in addition to the standard licensing fees."

"The pricing and licensing are absolutely fair."

More KACE Systems Management Appliance (SMA) pricing and cost advice

"It is a licensed product."

"The solution relies on cloud-based infrastructure so the price is tailored to each individual model used"

"My company uses the free version of TeamViewer Remote Management."

"Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."

"Its price is a little high as compared to other solutions."

"The solution's license is expensive."

"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."

"We pay a yearly licensing fee."

More TeamViewer Remote Management pricing and cost advice

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Top Industries

By visitors reading reviews

University

12%

Government

10%

Financial Services Firm

Computer Software Company

Comms Service Provider

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Quest KACE Systems Management?

My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.

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What needs improvement with Quest KACE Systems Management?

I wish Quest KACE Systems Management Appliance (SMA) would have a top-down approach since we use orgs; currently, we have to go into each org to deploy applications when we need them all across the...

See all answers

What is your primary use case for Quest KACE Systems Management?

My main use case for Quest KACE Systems Management Appliance (SMA) is to deploy applications and maintain security, and we use it day-to-day to handle those tasks. With Quest KACE Systems Managemen...

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What do you like most about TeamViewer Remote Management?

The fact that it's user-friendly and it has a chat option. These are my two favorite features.

See all answers

What advice do you have for others considering TeamViewer Remote Management?

Overall, I would rate the solution an eight out of ten. This is a great tool for remote access and communication since it's very reliable.

See all answers

What is your experience regarding pricing and costs for TeamViewer Remote Management?

The solution's license is expensive.

See all answers

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Red Hat Ansible Automation Platform vs KACE Systems Management Appliance (SMA)

Compared 9% of the time

BigFix vs KACE Systems Management Appliance (SMA)

Compared 8% of the time

NinjaOne vs KACE Systems Management Appliance (SMA)

Compared 6% of the time

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Compared 30% of the time

Datto Remote Monitoring and Management vs TeamViewer Remote Management

Compared 28% of the time

Azure Bastion vs TeamViewer Remote Management

Compared 23% of the time

Kaseya VSA vs TeamViewer Remote Management

Compared 19% of the time

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Product Reports

Buyer's Guide

KACE Systems Management Appliance (SMA)

August 2025

KACE Systems Management Appliance (SMA) report

Download KACE Systems Management Appliance (SMA) product report

Buyer's Guide

TeamViewer Remote Management

July 2025

Download TeamViewer Remote Management product report

Also Known As

Dell KACE Systems Management

No data available

Overview

KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.

KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.

What are the key features of KACE Systems Management Appliance?

Integration capabilities: Seamlessly connects with existing IT systems.
Efficient image deployment: Facilitates quick and effective distribution of system images.
Comprehensive asset management: Provides detailed tracking and management of IT assets.
User-friendly helpdesk: Simplifies handling IT requests and issues.
Automated patch management: Ensures devices are up-to-date with security patches.
Robust scripting: Allows for automation of complex IT tasks.
Detailed inventory tracking: Maintains accurate records of all IT assets.

What benefits should users expect from KACE Systems Management Appliance?

Simplified IT processes: Centralized management enhances operational efficiency.
Improved security: Streamlines cyber-security compliance through automated updates.
Flexibility in customizations: Adapts to specific IT environment needs.
Increased productivity: Efficient ticketing and reporting ease organizational operations.
Remote software updates: Ensures all devices are current, reducing security risks.

In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.

Quest Software

Enhance your TeamViewer experience and take your IT management to the next level. TeamViewer Remote Management provides you with an integrated RMM solutions that will allow you to gain a high degree of visibility into your IT infrastructure. Monitor business critical aspects of your IT, centralize important device information without relying on end-user input, detect and patch software vulnerabilities, and protect your devices against external threats and human error – Completely integrated in to your TeamViewer environment.

TeamViewer

Sample Customers

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King

Carey Paul Honda

Buyer's Guide

KACE Systems Management Appliance (SMA) vs. TeamViewer Remote Management

July 2025

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