KACE Systems Management Appliance (SMA) and N-able N-sight Remote Monitoring & Management compete in the IT management solutions category. SMA appears stronger with automation and integration capabilities, while N-sight has the advantage in monitoring and remote access.
Features: KACE SMA integrates smoothly with Dell for warranty data, supports various third-party applications, and provides efficient endpoint management. N-sight excels with its deep monitoring across multiple platforms, offering robust cloud integration and tools ideal for managed service providers.
Room for Improvement: KACE could improve scalability, simplify complex patching processes, and create more intuitive asset management interfaces. N-able N-sight can enhance its reporting, improve the user interface for better usability, and refine its patch management and Take Control feature.
Ease of Deployment and Customer Service: KACE primarily supports on-premises deployment and is highly rated for providing personalized and efficient customer service. N-able N-sight offers flexible deployment including cloud options, with technical support that is competent but noted for sometimes varying response times.
Pricing and ROI: KACE offers a straightforward licensing model with good value for medium to large environments, although smaller setups may find it expensive. N-able N-sight provides competitive pricing with adaptable pay-as-you-go options but can be costlier in some regions.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
The customer service is very good, providing quick customer support in Spanish.
I am happy with the technical support from SolarWinds regarding the product.
We have outgrown the size of one KACE appliance and are now running two.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
It's affordable, and I have no problem with the cost; the top tiers are affordable for managing about 500 to 1,000 devices.
Currently, we have to go into each org to deploy applications when we need them all across the university.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
AI could be applicable in the product to check server issues, find solutions, log tickets, fix problems, and close tickets automatically, which would be great.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.
KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.
What are the key features of KACE Systems Management Appliance?In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.
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