Executive SummaryUpdated on Nov 23, 2025
KACE Systems Management Appliance (SMA) and N-able N-sight Remote Monitoring & Management (RMM) compete in the endpoint management and remote monitoring category. KACE SMA has an upper hand in asset management and patch management for complex environments, while N-able N-sight RMM excels in remote monitoring across diverse device types.
Features: KACE SMA provides robust mass deployment and scripting capabilities, comprehensive asset management features, and efficient patch management, ideal for complex environments. N-able N-sight RMM offers strong remote monitoring functionalities, seamless integration for backup services, and a user-friendly single-pane dashboard for MSPs.
Room for Improvement: KACE SMA could improve in scalability, patch management integration, and user interface customization. N-able N-sight RMM requires enhancements in its reporting interface and patch management features. Users also suggest improvements in customer support responsiveness.
Ease of Deployment and Customer Service: KACE SMA offers versatile on-premises deployment with extensive customization options, although it can be cumbersome for smaller setups. Its customer support is highly praised for prompt and knowledgeable assistance. N-able N-sight RMM supports both cloud deployments, offering flexibility and reliable customer service, though responsiveness and technical support training could be improved.
Pricing and ROI: KACE SMA is noted for its value in large-scale deployments, with reasonable pricing relative to its extensive functionality and positive ROI. N-able N-sight RMM, while effective, may appear costly in certain regions but provides a flexible, pay-as-you-go pricing structure. Customers appreciate the long-term savings and comprehensive monitoring features it offers.
