KACE Systems Management Appliance (SMA) vs LogMeIn Central comparison

Quest Software and GoTo are both solutions in the Remote Monitoring and Management (RMM) category. Quest Software is ranked #12 with an average rating of 10.0, while GoTo is ranked #15. Quest Software holds a 0.9% mindshare in RMM, compared to GoTo’s 3.0% mindshare. Additionally, 95% of Quest Software users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.

KACE Systems Management App...

Read 39 KACE Systems Management Appliance (SMA) reviews

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161 Comparison Views

95% willing to recommend

LogMeIn Central

Read 19 LogMeIn Central reviews

994 Views
606 Comparison Views

100% willing to recommend

KACE Systems Management App...

LogMeIn Central

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 19, 2025

KACE Systems Management Appliance and LogMeIn Central are solutions competing in systems management and remote IT administration. KACE Systems Management Appliance stands out for its cost-effectiveness, customer support, and asset management capabilities, while LogMeIn Central boasts superior remote access features, justifying its higher price point with robust functionalities.

Features: KACE Systems Management Appliance includes comprehensive asset management, patch management, and software distribution capabilities, making it effective in IT asset lifecycle management. It also offers a single pane of glass for endpoint management, simplifying inventory and software control. LogMeIn Central is recognized for its remote desktop access, seamless user collaboration, and automated task management, boosting productivity for teams.

Room for Improvement: KACE Systems Management Appliance can benefit from enhanced user familiarity, as some advanced functions require a learning curve. Improvements in the interface for easier navigation could also be beneficial. Additionally, enhanced remote access features can offer more versatility. LogMeIn Central may improve with more competitive pricing options and a more intuitive support system. It could also be enhanced by providing broader software integration capabilities.

Ease of Deployment and Customer Service: KACE Systems Management Appliance offers a straightforward deployment model suited for enterprise environments with extensive customer support. In contrast, LogMeIn Central provides quick cloud-based deployment which ensures swift implementation and flexible remote management, but its customer support sometimes lacks efficiency compared to KACE.

Pricing and ROI: KACE Systems Management Appliance is often seen as cost-effective with a favorable ROI due to its competitive pricing and comprehensive management features. LogMeIn Central's higher upfront cost is justified by its superior remote access features, which many find valuable for boosting productivity, thus balancing its higher expenditure.

To learn more, read our detailed KACE Systems Management Appliance (SMA) vs. LogMeIn Central Report (Updated: July 2025).

Buyer's Guide

KACE Systems Management Appliance (SMA) vs. LogMeIn Central

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

KACE Systems Management App...

Ranking in Remote Monitoring and Management (RMM)

12th

Average Rating

8.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Client Desktop Management (3rd), Endpoint Compliance (8th), Patch Management (10th), Unified Endpoint Management (UEM) (8th)

LogMeIn Central

Ranking in Remote Monitoring and Management (RMM)

15th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of KACE Systems Management Appliance (SMA) is 0.9%, down from 1.0% compared to the previous year. The mindshare of LogMeIn Central is 3.0%, down from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Scott Tweed

Windows Engineer at a tech services company with 5,001-10,000 employees

Low maintenance, reliable, and easy to create packages

I like how when you click on the device, it shows you everything that has changed as well as the software versioning. I am really enjoying the inventory aspect of it. The deployment process for both deploying and creating a package is straightforward. I believe the inventory in KACE is superior to SCCM's. I know with SCCM I could do things like remote console into machines via the agent's remote console, but that is not a feature that is provided in KACE. I know that at least in the Systems Management Appliance, I can't get to it. I'm not sure how distribution works, with distribution points. I'm not sure if KACE has that feature. You could use an SCCM to set up distribution points at remote sites so that they don't have to download patches or software from across the country. If you have a DP or something similar, they could pull it down.

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Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Has good stability and an easy initial setup process

We use the solution for remote access control and endpoint protection features The solution has the best remote access control and protection features. They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can get the majority of what we need with this product and do not have to spend money on something else."

"The scripting is a very valuable feature, as it saves us time on pushing certain things out to the users, such as software and patches."

"There is one place for a lot of different things. If somebody has a problem with their computer, they will put in a ticket. From there, we will know who it is and the assets assigned to them, because there is one place to go look for what we are talking about and with whom we are talking. Just having one place for everything is really convenient. For example, we are able to deploy software to hundreds of computers. We don't need to go to each individual device."

"My company had bought some new machines. We used the tool to do some basic settings to ship every machine the same way and undertake the Windows deployment. We did the scripted installation. The tool helped us deploy custom software for specific departments. We also did Windows updates with the product."

"We use the Systems Deployment appliance. It's our bread and butter. It is every machine that gets imaged here in this building and out through the whole state goes through the SDA. We rely on it completely. There is no manual process of getting a laptop out of a box, plugging it up, turning it on, and waiting for Windows to start. If you were to go to Best Buy and buy a brand new laptop, you spend the next two to three hours just setting it up. We don't do that. We get a laptop, plug it into the network, connect it to the SDA, and within about three clicks, we're done."

"The Systems Deployment Appliance is magical when it comes to automating deployment... Not only can we have multiple images, specific to end-users' uses, but we have a plethora of post-installation tasks to install or configure the system, tasks that can be re-used for each system. You just have one basic base image, and then you use the post-install tasks to customize everything else. It is amazing."

"You don't have to be an advanced user. Rather, in terms of ease of use, this product is right where it needs to be."

"Asset management is most valuable. It is essential for all customers. The other features are also useful, but asset management is most important."

More KACE Systems Management Appliance (SMA) pros

"This solution has allowed granular permission access to machines, very consistent and solid most of the time."

"It saves us drive time, we don't have to go to clients. We can just use remote access."

"It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier."

"Unattended Access, allows me to do support on machines that people are having trouble with, during non-working hours."

"No issues with stability. It has worked on every platform I’ve tried it on, and not interfered with anything."

"I like being able to dial in and transfer files for updates."

"I have called for help to their technical support, and they have been extremely helpful."

"Unattended remote assistance."

More LogMeIn Central pros

Cons

"I've had some issues with patch catalogue."

"I wish Quest KACE Systems Management Appliance (SMA) would have a top-down approach since we use orgs; currently, we have to go into each org to deploy applications when we need them all across the university."

"I think it should have the ability to have the applications automatically update. It would be really helpful if this would override what the user might choose to do."

"Scalability is my primary concern right now."

"The GUI needs some work. I love all that it can do, however, it can be just be so cluttered at times."

"There should be a mini toolbox, like the competitors of KACE have, with the small features for KACE administrators. That would make their lives easier. If you are troubleshooting a specific endpoint, remote control is available as is Wake-on-LAN. But if you want to execute some commands, you have to use a third-party tool, the PS tool. If they would integrate those small things, it would make KACE more powerful."

"There is always room for improvement. However, the system does most of what we need at this moment."

"We had issues with the tool's support. We are a Dutch firm and everything has to be in Dutch. We were not able to do the alerts. You were required to tweak them a lot to get them in the language that you preferred. The solution's support depended on the person that you got online. Sometimes, the response was fast and other times you needed to wait a long time. The support also depended on the levels of support that you had requested."

More KACE Systems Management Appliance (SMA) cons

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."

"The initial load is terribly slow and often has delays with the login page loading."

"It is easy to get locked out, which is something that needs to be improved."

"It's not really a true RMM product but more of just a remote access."

"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."

"I do not like the antivirus."

"Do not use the technical support."

"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."

More LogMeIn Central cons

Pricing and Cost Advice

"The cost of KACE has been relatively low compared to other systems. Even if those systems have the same cost, they do not do as much of the third-party patching that KACE natively does."

"The product is reasonably priced."

"It may be more expensive, but you get what you pay for."

"We are a university. So, we have a very good price for the system. I think the price for the system is worth it because of the security patch management. The security patch management is very important for us. The price is very good for KACE SMA, the functionality you get, and the patch management."

"We need it, so we have to pay the price. It is what it is. If you need a gallon of milk, then you have to pay the price for it. You don't want to buy the cheap stuff. You want to buy the stuff that is organic and good for your body, which doesn't have all this other junk in it. You want it clean for your body. Quest has done that for our deployment and management systems."

"There are no costs in addition to the standard licensing fees."

"Its pricing model is good for what it offers. Nobody here gives me a hard time about renewing the contract every year. It might be a little cost prohibitive for a smaller company who has to stand up a virtual environment as well as have virtual environment licensing and the hardware. If you have a smaller environment, it might be cost prohibitive. If you only have a couple of hundred computers, you might be more willing to do those manually. In our environment, the cost savings of having KACE far outweigh the licensing costs. We are okay with its pricing model."

"The pricing and licensing are good. It's worth it."

More KACE Systems Management Appliance (SMA) pricing and cost advice

"Pricing is a little on the expensive side, compared to what TeamViewer has offered."

"It really is an expensive product for me."

"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration."

"The price is a little high but it's competitive. The licensing process is fairly easy."

"It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."

"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."

More LogMeIn Central pricing and cost advice

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Top Industries

By visitors reading reviews

University

12%

Government

10%

Financial Services Firm

Computer Software Company

10%

University

Educational Organization

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Quest KACE Systems Management?

My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.

See all answers

What needs improvement with Quest KACE Systems Management?

I wish Quest KACE Systems Management Appliance (SMA) would have a top-down approach since we use orgs; currently, we have to go into each org to deploy applications when we need them all across the...

See all answers

What is your primary use case for Quest KACE Systems Management?

My main use case for Quest KACE Systems Management Appliance (SMA) is to deploy applications and maintain security, and we use it day-to-day to handle those tasks. With Quest KACE Systems Managemen...

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Compared 15% of the time

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Compared 14% of the time

ConnectWise RMM vs LogMeIn Central

Compared 13% of the time

Datto Remote Monitoring and Management vs LogMeIn Central

Compared 10% of the time

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Compared 8% of the time

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Product Reports

Buyer's Guide

KACE Systems Management Appliance (SMA)

August 2025

KACE Systems Management Appliance (SMA) report

Download KACE Systems Management Appliance (SMA) product report

Buyer's Guide

LogMeIn Central

August 2025

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Also Known As

Dell KACE Systems Management

No data available

Overview

KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.

KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.

What are the key features of KACE Systems Management Appliance?

Integration capabilities: Seamlessly connects with existing IT systems.
Efficient image deployment: Facilitates quick and effective distribution of system images.
Comprehensive asset management: Provides detailed tracking and management of IT assets.
User-friendly helpdesk: Simplifies handling IT requests and issues.
Automated patch management: Ensures devices are up-to-date with security patches.
Robust scripting: Allows for automation of complex IT tasks.
Detailed inventory tracking: Maintains accurate records of all IT assets.

What benefits should users expect from KACE Systems Management Appliance?

Simplified IT processes: Centralized management enhances operational efficiency.
Improved security: Streamlines cyber-security compliance through automated updates.
Flexibility in customizations: Adapts to specific IT environment needs.
Increased productivity: Efficient ticketing and reporting ease organizational operations.
Remote software updates: Ensures all devices are current, reducing security risks.

In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.

Quest Software

LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.

GoTo

Sample Customers

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King

Au Bon Pain, BELL (Building Educated Leaders for Life)

Buyer's Guide

KACE Systems Management Appliance (SMA) vs. LogMeIn Central

July 2025

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