KACE Systems Management Appliance (SMA) vs LogMeIn Central comparison

Quest Software and GoTo are both solutions in the Remote Monitoring and Management (RMM) category. Quest Software is ranked #11 with an average rating of 8.5, while GoTo is ranked #15. Quest Software holds a 2.6% mindshare in RMM, compared to GoTo’s 3.7% mindshare. Additionally, 95% of Quest Software users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.

KACE Systems Management App...

Read 40 KACE Systems Management Appliance (SMA) reviews

5,370 Views
913 Comparison Views

95% willing to recommend

LogMeIn Central

Read 19 LogMeIn Central reviews

1,988 Views
1,531 Comparison Views

100% willing to recommend

KACE Systems Management App...

LogMeIn Central

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Executive SummaryUpdated on Mar 1, 2026

KACE Systems Management Appliance and LogMeIn Central compete in the IT management and remote access space. LogMeIn Central appears superior due to its robust features, which justify the cost.

Features: KACE Systems Management Appliance provides inventory management, software deployment, and patch management, useful for organizations seeking comprehensive systems control. LogMeIn Central offers remote monitoring, support tools, and automation capabilities, appealing to settings prioritizing remote access.

Room for Improvement: KACE Systems Management Appliance could improve its remote connectivity, user interface, and customization options. LogMeIn Central might benefit from enhancements in pricing flexibility, integration capabilities, and user interface intuitiveness.

Ease of Deployment and Customer Service: KACE Systems Management Appliance offers straightforward deployment with valued support, making it appealing for those needing hands-on assistance. LogMeIn Central provides quick deployment with extensive online resources, simplifying remote setup.

Pricing and ROI: KACE Systems Management Appliance has a competitive pricing structure offering a good ROI for extensive in-house management needs. LogMeIn Central’s higher pricing may be justified by its features, potentially providing a greater ROI in robust remote solutions.

To learn more, read our detailed KACE Systems Management Appliance (SMA) vs. LogMeIn Central Report (Updated: August 2026).

Buyer's Guide

KACE Systems Management Appliance (SMA) vs. LogMeIn Central

August 2026

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Helped 909,725 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

KACE Systems Management App...

Ranking in Remote Monitoring and Management (RMM)

11th

Average Rating

8.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Client Desktop Management (2nd), Endpoint Compliance (6th), Patch Management (10th), Unified Endpoint Management (UEM) (12th)

LogMeIn Central

Ranking in Remote Monitoring and Management (RMM)

15th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of KACE Systems Management Appliance (SMA) is 2.6%, up from 0.9% compared to the previous year. The mindshare of LogMeIn Central is 3.7%, up from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Mindshare Distribution
Product	Mindshare (%)
KACE Systems Management Appliance (SMA)	2.6%
LogMeIn Central	3.7%
Other	93.7%

Remote Monitoring and Management (RMM)

Featured Reviews

AdityaJain

Security Administrator at EbixCash

Centralized software deployment has simplified endpoint control but needs stronger security alerts

What I like best about KACE Systems Management Appliance (SMA) is that it allows pushing custom-made applications to all computers that have KACE Systems Management Appliance (SMA) endpoint installed. This makes it easier for the organization to push patches and updates. If I need to push EDR updates, I can use KACE Systems Management Appliance (SMA), as it automatically updates the EDR on that endpoint, and that is a great feature. Overall, KACE Systems Management Appliance (SMA) helps streamline my processes by allowing me to check the uptime and downtime of machines, whether they are connected to the internet or not, and how long a machine has been switched off. I can also gather hardware details and software inventory from it. I can show a live demonstration if a video conference can be arranged. Incident resolution capabilities with KACE Systems Management Appliance (SMA) have improved operational efficiency for system administrators, as it makes it easier to track machines with KACE Systems Management Appliance (SMA), gather their IP addresses, and push several updates, patches, or software deployments at once. I can design compliances as per my requirements, such as ensuring passwords are reset after 45 days.

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reviewer1191933

Associate Director of Information Technology at a computer software company with 51-200 employees

Scalable, good search features, and good options for multiple displays

I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with. The search features are really nice. When you type in a keyword, every single thing, whether it's a group or a machine, with that phrase will come up. There are a lot of features that we just don't utilize and maybe we could, but we're pretty straightforward about it. It is nice to use the file transfer feature from time to time, and it is really nice to be able to just copy from your desktop and paste onto the LogMeIn session.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It also does patch management. At the moment, I'm rolling out a new feature update, 20.8.2, and it's a great challenge because we have to deploy it to 1,200 computers in the home office. We want to do it without interrupting production, but KACE is reliable and it's easy to adapt it to my needs for how and when to deploy the feature update."

"It definitely saves us all kinds of time and value, saving us well over half the time because we are not having to touch individual things or micromanage them and freeing us up to do other stuff so we are more responsive and able to come up with solutions faster when fixing some people's problems."

"Asset management is most valuable. It is essential for all customers. The other features are also useful, but asset management is most important."

"Every year, the system becomes so much more valuable for us; maybe the quality of our service is much better now, the students at our university can use more software, so the knowledge of students using state-of-the-art software is much better than in the past."

"The ability to build scripts right on the deployment center itself, as well as building groups that take those scripts/task chains has been absolutely invaluable and one of the most important parts of my whole environment."

"The solution provides us a single pane of glass with everything that we need for endpoint management of all devices, and it definitely has made our endpoint management process much easier."

"Without this solution, we would be dead in the water."

"When I need to upgrade or install specific software applications, they can be deployed en masse and over a short period of time, saving us a lot of time, which is the biggest help that KACE provides."

More KACE Systems Management Appliance (SMA) pros

"Using the product, we provide a quicker response when supporting customers."

"It is a scalable solution."

"I function through LogMeIn, because it gives me everything I need."

"It's easy to install, and it's robust and secure."

"For me, it's convenience because I cover three different offices, and I need to be able to remotely access any of those three offices from anywhere, anytime. With LogMeIn Central, I can do that."

"The initial setup was very easy."

"It allows you to transfer along with many other functions."

"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."

More LogMeIn Central pros

Cons

"The only hiccups we had were some power issues, where the box was a little under-powered early on."

"They could make the booting solution easier for different things, e.g., easier to insert drivers. They could make it easier to create a new image and put it onto the server. Those would be some nice solutions. They could make it so that somebody who has no knowledge at all can do it. That would be really nice. Because every time, until I get it memorized, I still need to go back to the training, the manual, or Google it to figure it out again. If they would make it a lot easier, to where a nine-year-old could do it, that would be really cool. If they made it easier, I could have more people managing the images on the server, instead of just one or two people."

"The problem is that it's harder to directly emulate a lot of the stuff that the group policies do, using the KACE solution."

"The labeling process should be more streamlined. It should be easier to do. It gets confusing at times."

"It is a little bit difficult to use the license compliances because you need to decide when you are using the software catalog if you are using it with their license compliance or the normal software part. Under the inventory, you can use software as a menu link or software catalog. Most of my specialist software is not in the software catalog. When I try to import them, in my license compliances overview, there are cryptic names for this software that I have to import. That is not very good for the reports that I use. When I take them to my bosses, they see cryptic names of software that they don't understand. It would be much better for me if I could use software and the software catalog as well for the license compliances."

"The software asset management functionality is an area that needs to be improved. It could be more automated because when connections need to be made, such as when I connected Adobe and my malware removed, the process was pretty much manual."

"When we have to do a rebuild on these machines, although it is rare, I would like to be able to do more than 10 at a time. With the current limit, it slows me down because I have to set up 10, then the next 10, and so forth."

"My biggest complaint is that almost every time they send out a new version, it fixes something and breaks another. Something that wasn't working in the last version now works, but something else stops; or they'll remove some dashboard that I really found to be nice and replace it with something totally different that I could care less about."

More KACE Systems Management Appliance (SMA) cons

"The initial load is terribly slow and often has delays with the login page loading."

"The client could have a bit more functionality, as some changes can only be made through the web interface."

"The only thing I found is that they've gotten very, very expensive over the years."

"It's not really a true RMM product but more of just a remote access."

"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."

"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."

"While I am not in charge of the finances, I do know that the solution is expensive as hell."

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."

More LogMeIn Central cons

Pricing and Cost Advice

"The cost of KACE has been relatively low compared to other systems. Even if those systems have the same cost, they do not do as much of the third-party patching that KACE natively does."

"We buy consulting fees from Software Factory, then we pay extra for it."

"Licensing is very straightforward. They don't overcomplicate it. This is not a Cisco product where you have to have 30 different licenses just to open the box. It's pretty much set-and-forget. You pay an annual license... The cost is in the mid to upper range, but the ROI exceeds the outside cost, especially once you've had the system for a while."

"Licensing is done on a per device basis, so it's dependent on how many agents you've got installed."

"Based on other solutions that we had implemented, its pricing seems to be quite competitive. It is not inexpensive, but it is also not more expensive than any other solution. They have the standard licensing fees and support fees."

"We are also saving on the licensing fee, compared to other endpoint management solutions."

"Its pricing model is good for what it offers. Nobody here gives me a hard time about renewing the contract every year. It might be a little cost prohibitive for a smaller company who has to stand up a virtual environment as well as have virtual environment licensing and the hardware. If you have a smaller environment, it might be cost prohibitive. If you only have a couple of hundred computers, you might be more willing to do those manually. In our environment, the cost savings of having KACE far outweigh the licensing costs. We are okay with its pricing model."

"We need it, so we have to pay the price. It is what it is. If you need a gallon of milk, then you have to pay the price for it. You don't want to buy the cheap stuff. You want to buy the stuff that is organic and good for your body, which doesn't have all this other junk in it. You want it clean for your body. Quest has done that for our deployment and management systems."

More KACE Systems Management Appliance (SMA) pricing and cost advice

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users."

"It's probably worth the value, but the price increases over the last five years are getting harder to justify."

"It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."

"It is a little pricey. I have more than five seats, so I pay a $1000/year."

"Coming from where it was free, it's getting to be expensive."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

More LogMeIn Central pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

10%

University

10%

Financial Services Firm

Outsourcing Company

Construction Company

16%

Manufacturing Company

Outsourcing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	20
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	1

Questions from the Community

What is your experience regarding pricing and costs for Quest KACE Systems Management?

In terms of cost-effectiveness, considering a situation where I want to deploy KACE Systems Management Appliance (SMA) for just pushing updates, it is completely fine. However, apart from that, I d...

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What needs improvement with Quest KACE Systems Management?

For improvements in KACE Systems Management Appliance (SMA), I would want to see it become a standalone software agent. I am curious about why it does not offer EDR functionality. Additionally, the...

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What is your primary use case for Quest KACE Systems Management?

I have deployed KACE Systems Management Appliance (SMA) around 230 plus PCs, and I use it to push Windows updates and scripts. I have designed various scripts for tasks such as password resets afte...

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Product Reports

Buyer's Guide

KACE Systems Management Appliance (SMA)

August 2026

KACE Systems Management Appliance (SMA) report

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Buyer's Guide

LogMeIn Central

August 2026

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Also Known As

Dell KACE Systems Management

No data available

Overview

KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.

KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.

What are the key features of KACE Systems Management Appliance?

Integration capabilities: Seamlessly connects with existing IT systems.
Efficient image deployment: Facilitates quick and effective distribution of system images.
Comprehensive asset management: Provides detailed tracking and management of IT assets.
User-friendly helpdesk: Simplifies handling IT requests and issues.
Automated patch management: Ensures devices are up-to-date with security patches.
Robust scripting: Allows for automation of complex IT tasks.
Detailed inventory tracking: Maintains accurate records of all IT assets.

What benefits should users expect from KACE Systems Management Appliance?

Simplified IT processes: Centralized management enhances operational efficiency.
Improved security: Streamlines cyber-security compliance through automated updates.
Flexibility in customizations: Adapts to specific IT environment needs.
Increased productivity: Efficient ticketing and reporting ease organizational operations.
Remote software updates: Ensures all devices are current, reducing security risks.

In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.

Quest Software

LogMeIn Central provides remote access, unattended remote assistance, and file transfer features. It supports tasks like system management without user intervention and is favored for its speed, security, and remote control capabilities.

LogMeIn Central is designed for organizations requiring efficient IT management and robust remote support. It enables access to servers, desktops, and laptops, assisting remote employees in maintaining connectivity. Tasks such as system updates, backups, network configurations, and security management are seamlessly executed, ensuring operational efficiency and secure client system administration. Users benefit from managing endpoints and maintaining consistent connectivity across locations. Challenges remain with screen clarity, pricing, and browser updates, while enhancements are desired for file transfer intuitiveness, API robustness, and web functionality. Customer service responsiveness and billing clarity are noted areas for improvement.

What are the main features of LogMeIn Central?

Remote Access: Provides secure control of devices from afar.
Unattended Remote Assistance: Allows intervention without user presence.
File Transfer: Supports transferring files across devices.
Multiple Displays: Facilitates remote management of multiple screens.
Keyword Search: Enhances system management efficiency.
Granular Permissions: Organizes access for efficiency with multiple clients.

What benefits should users consider?

Operational Efficiency: Streamlines remote IT tasks and support.
Enhanced Security: Protects data and maintains secure connections.
Time Management: Enables system updates during non-working hours.
Versatile Support: Adapts to a diverse range of client systems.

In specific industries such as non-profits and educational institutions, LogMeIn Central plays a crucial role in managing technology infrastructure across campuses or locations. Despite cost concerns, it remains a preferred tool for IT professionals handling numerous endpoints, enhancing productivity while maintaining budgetary constraints.

GoTo

Sample Customers

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King

Au Bon Pain, BELL (Building Educated Leaders for Life)

Buyer's Guide

KACE Systems Management Appliance (SMA) vs. LogMeIn Central

August 2026

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