KACE Systems Management Appliance (SMA) vs LogMeIn Central comparison

Quest Software and GoTo are both solutions in the Remote Monitoring and Management (RMM) category. Quest Software is ranked #11 with an average rating of 10.0, while GoTo is ranked #14. Quest Software holds a 1.1% mindshare in RMM, compared to GoTo’s 3.2% mindshare. Additionally, 95% of Quest Software users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.

KACE Systems Management App...

Read 39 KACE Systems Management Appliance (SMA) reviews

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180 Comparison Views

95% willing to recommend

LogMeIn Central

Read 19 LogMeIn Central reviews

853 Views
546 Comparison Views

100% willing to recommend

KACE Systems Management App...

LogMeIn Central

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Executive SummaryUpdated on Aug 19, 2025

KACE Systems Management Appliance and LogMeIn Central are solutions competing in systems management and remote IT administration. KACE Systems Management Appliance stands out for its cost-effectiveness, customer support, and asset management capabilities, while LogMeIn Central boasts superior remote access features, justifying its higher price point with robust functionalities.

Features: KACE Systems Management Appliance includes comprehensive asset management, patch management, and software distribution capabilities, making it effective in IT asset lifecycle management. It also offers a single pane of glass for endpoint management, simplifying inventory and software control. LogMeIn Central is recognized for its remote desktop access, seamless user collaboration, and automated task management, boosting productivity for teams.

Room for Improvement: KACE Systems Management Appliance can benefit from enhanced user familiarity, as some advanced functions require a learning curve. Improvements in the interface for easier navigation could also be beneficial. Additionally, enhanced remote access features can offer more versatility. LogMeIn Central may improve with more competitive pricing options and a more intuitive support system. It could also be enhanced by providing broader software integration capabilities.

Ease of Deployment and Customer Service: KACE Systems Management Appliance offers a straightforward deployment model suited for enterprise environments with extensive customer support. In contrast, LogMeIn Central provides quick cloud-based deployment which ensures swift implementation and flexible remote management, but its customer support sometimes lacks efficiency compared to KACE.

Pricing and ROI: KACE Systems Management Appliance is often seen as cost-effective with a favorable ROI due to its competitive pricing and comprehensive management features. LogMeIn Central's higher upfront cost is justified by its superior remote access features, which many find valuable for boosting productivity, thus balancing its higher expenditure.

To learn more, read our detailed KACE Systems Management Appliance (SMA) vs. LogMeIn Central Report (Updated: September 2025).

Buyer's Guide

KACE Systems Management Appliance (SMA) vs. LogMeIn Central

September 2025

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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

KACE Systems Management App...

Ranking in Remote Monitoring and Management (RMM)

11th

Average Rating

8.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Client Desktop Management (3rd), Endpoint Compliance (8th), Patch Management (10th), Unified Endpoint Management (UEM) (9th)

LogMeIn Central

Ranking in Remote Monitoring and Management (RMM)

14th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of KACE Systems Management Appliance (SMA) is 1.1%, up from 0.8% compared to the previous year. The mindshare of LogMeIn Central is 3.2%, down from 4.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Market Share Distribution
Product	Market Share (%)
KACE Systems Management Appliance (SMA)	1.1%
LogMeIn Central	3.2%
Other	95.7%

Remote Monitoring and Management (RMM)

Featured Reviews

Scott Tweed

Windows Engineer at a tech services company with 5,001-10,000 employees

Low maintenance, reliable, and easy to create packages

I like how when you click on the device, it shows you everything that has changed as well as the software versioning. I am really enjoying the inventory aspect of it. The deployment process for both deploying and creating a package is straightforward. I believe the inventory in KACE is superior to SCCM's. I know with SCCM I could do things like remote console into machines via the agent's remote console, but that is not a feature that is provided in KACE. I know that at least in the Systems Management Appliance, I can't get to it. I'm not sure how distribution works, with distribution points. I'm not sure if KACE has that feature. You could use an SCCM to set up distribution points at remote sites so that they don't have to download patches or software from across the country. If you have a DP or something similar, they could pull it down.

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Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Has good stability and an easy initial setup process

We use the solution for remote access control and endpoint protection features The solution has the best remote access control and protection features. They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The big pros of Quest KACE Systems Management are its simple interface, and simple, direct management. It's very easy to maintain and manage the device, and it's easy to get it up and running. You can have it up and running in an hour..."

"KACE has made our life much easier since we got off the Microsoft solution. The Microsoft solution was a lot harder to image over different ports and stuff. They would only have this one place where we could do all the imaging. Now, we have a whole building where we can image from. This means that we can image from our storage area, where we have a place to do our imaging. We can also image right at our desks, which is a lot easier."

"It is excellent in terms of updating and configuring everything the way we need. For anything more complex, we do professional service engagements, and they're exceptional. For anything less complex, we just need to ask questions. Their support division is extremely good too."

"My company had bought some new machines. We used the tool to do some basic settings to ship every machine the same way and undertake the Windows deployment. We did the scripted installation. The tool helped us deploy custom software for specific departments. We also did Windows updates with the product."

"There is ease of use, and its pricing was a driving factor."

"The most valuable feature is the ability to have an overview of all devices that are accessing our environment."

"Patching is definitely the most valuable feature. It gives us good, centralized software, which comes in very handy since we are doing 400 servers at a time. It enables us to manage all the servers, and to deal with the application team regarding reboots and scheduling."

"The service desk can be configured and customized to better serve our environment."

More KACE Systems Management Appliance (SMA) pros

"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."

"Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature."

"Using the product, we provide a quicker response when supporting customers."

"It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier."

"It saves us drive time, we don't have to go to clients. We can just use remote access."

"LogMeIn Central allows numerous active clients, say... 50, to use licenses for remotely accessing a computer from home, taking advantage of all the solution's built-in security features."

"This solution has allowed granular permission access to machines, very consistent and solid most of the time."

"The initial setup was pretty straightforward."

More LogMeIn Central pros

Cons

"It took a little bit of time to figure out how to use the KACE Service Desk. I like the way that I'm able to customize it. But when it comes to how our techs are able to use it, it's not as functional as our current solution, which is BMC FootPrints Service Desk."

"I think it should have the ability to have the applications automatically update. It would be really helpful if this would override what the user might choose to do."

"The solution needs to have the ability to push out managed feature updates from Microsoft in a more seamless way."

"The KACE Go Mobile App crashes a lot, and it always has. I would love to see that get fixed because it's very convenient when it does work properly, but most of the time it does not."

"My biggest complaint is that almost every time they send out a new version, it fixes something and breaks another. Something that wasn't working in the last version now works, but something else stops; or they'll remove some dashboard that I really found to be nice and replace it with something totally different that I could care less about."

"Paying for the product should come with full and extended training anytime it is needed."

"The customization of the interface needs improvement for things like end user tickets. While the functionality is good, some of that UI stuff does need improvement."

"The problem is that it's harder to directly emulate a lot of the stuff that the group policies do, using the KACE solution. With regular group policies, you just specify the various settings you want to change on the workstations, and then you specify the workstations and—while it's kind of an ugly mess—it does it. Whereas on KACE, you really have to know what you're doing with scripting to effectively script those exact same changes."

More KACE Systems Management Appliance (SMA) cons

"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."

"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."

"Our clients are having issues with printing."

"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."

"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."

"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."

"There are some screens that are just ugly and difficult to manipulate."

"The solution is expensive as hell."

More LogMeIn Central cons

Pricing and Cost Advice

"Its pricing model is good for what it offers. Nobody here gives me a hard time about renewing the contract every year. It might be a little cost prohibitive for a smaller company who has to stand up a virtual environment as well as have virtual environment licensing and the hardware. If you have a smaller environment, it might be cost prohibitive. If you only have a couple of hundred computers, you might be more willing to do those manually. In our environment, the cost savings of having KACE far outweigh the licensing costs. We are okay with its pricing model."

"Some of the other solutions were just astronomical in price compared with KACE and didn't necessarily have the ease of use either. So, we chose Quest KACE for its easy-to-use features and cost."

"Their pricing is per end-point device. There is an initial cost for the license for the server, which is pretty low, and then there is a per end-point device license, which is also fairly low. So, the pricing is still reasonable."

"It was a very attractive price. This is a huge feature of this product. If you would "credit score" this product versus others out there on the market, this one has a very attractive price."

"The cost of KACE has been relatively low compared to other systems. Even if those systems have the same cost, they do not do as much of the third-party patching that KACE natively does."

"We buy consulting fees from Software Factory, then we pay extra for it."

"We are also saving on the licensing fee, compared to other endpoint management solutions."

"The pricing and licensing are good. It's worth it."

More KACE Systems Management Appliance (SMA) pricing and cost advice

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app. It costs me a lot of money every month at LogMeIn. "

"It really is an expensive product for me."

"The solution's price is reasonable."

"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."

"Coming from where it was free, it's getting to be expensive."

"The price is a little high but it's competitive. The licensing process is fairly easy."

"It's probably worth the value, but the price increases over the last five years are getting harder to justify."

More LogMeIn Central pricing and cost advice

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Top Industries

By visitors reading reviews

University

12%

Government

10%

Non Profit

Computer Software Company

Insurance Company

Performing Arts

Educational Organization

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	20
Large Enterprise	15

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	1

Questions from the Community

What is your experience regarding pricing and costs for Quest KACE Systems Management?

My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.

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What needs improvement with Quest KACE Systems Management?

I wish Quest KACE Systems Management Appliance (SMA) would have a top-down approach since we use orgs; currently, we have to go into each org to deploy applications when we need them all across the...

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What is your primary use case for Quest KACE Systems Management?

My main use case for Quest KACE Systems Management Appliance (SMA) is to deploy applications and maintain security, and we use it day-to-day to handle those tasks. With Quest KACE Systems Managemen...

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Product Reports

Buyer's Guide

KACE Systems Management Appliance (SMA)

September 2025

KACE Systems Management Appliance (SMA) report

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Buyer's Guide

LogMeIn Central

September 2025

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Also Known As

Dell KACE Systems Management

No data available

Overview

KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.

KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.

What are the key features of KACE Systems Management Appliance?

Integration capabilities: Seamlessly connects with existing IT systems.
Efficient image deployment: Facilitates quick and effective distribution of system images.
Comprehensive asset management: Provides detailed tracking and management of IT assets.
User-friendly helpdesk: Simplifies handling IT requests and issues.
Automated patch management: Ensures devices are up-to-date with security patches.
Robust scripting: Allows for automation of complex IT tasks.
Detailed inventory tracking: Maintains accurate records of all IT assets.

What benefits should users expect from KACE Systems Management Appliance?

Simplified IT processes: Centralized management enhances operational efficiency.
Improved security: Streamlines cyber-security compliance through automated updates.
Flexibility in customizations: Adapts to specific IT environment needs.
Increased productivity: Efficient ticketing and reporting ease organizational operations.
Remote software updates: Ensures all devices are current, reducing security risks.

In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.

Quest Software

LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.

GoTo

Sample Customers

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King

Au Bon Pain, BELL (Building Educated Leaders for Life)

Buyer's Guide

KACE Systems Management Appliance (SMA) vs. LogMeIn Central

September 2025

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