KACE Systems Management Appliance (SMA) vs LogMeIn Central comparison

Quest Software and GoTo are both solutions in the Remote Monitoring and Management (RMM) category. Quest Software is ranked #12 with an average rating of 10.0, while GoTo is ranked #14. Quest Software holds a 1.6% mindshare in RMM, compared to GoTo’s 3.3% mindshare. Additionally, 95% of Quest Software users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.

KACE Systems Management App...

Read 39 KACE Systems Management Appliance (SMA) reviews

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285 Comparison Views

95% willing to recommend

LogMeIn Central

Read 19 LogMeIn Central reviews

953 Views
639 Comparison Views

100% willing to recommend

KACE Systems Management App...

LogMeIn Central

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Executive SummaryUpdated on Nov 23, 2025

KACE Systems Management Appliance (SMA) and LogMeIn Central are products in IT management. KACE SMA is favored for its pricing and support, yet LogMeIn Central often leads due to its accessibility and ease of remote management.

Features:KACE SMA has notable features such as asset management, robust scripting, and patching capabilities. It offers a solid framework for inventory tracking and compliance reporting. LogMeIn Central focuses on simplicity, providing remote access tools and a sleek dashboard.

Room for Improvement:KACE SMA could enhance its user interface simplicity, improve remote functionality integration, and streamline its onboarding process. LogMeIn Central might benefit from a more comprehensive feature set to compete in asset management, expand its compliance reporting capabilities, and provide more advanced automation tools.

Ease of Deployment and Customer Service:KACE SMA has a detailed deployment process supported by extensive documentation, ideal for tech-savvy users, while LogMeIn Central's straightforward setup and efficient onboarding appeal to those who prioritize quick launches. Both provide distinct advantages in customer support, with KACE offering dependable assistance and LogMeIn ensuring rapid resource navigation.

Pricing and ROI:KACE SMA provides competitive pricing with substantial ROI thanks to its detailed management tools, optimizing asset and patch management. LogMeIn Central's flexible pricing and effective management capabilities, despite higher initial costs, are justified by enhanced operational efficiency and ease of use.

To learn more, read our detailed KACE Systems Management Appliance (SMA) vs. LogMeIn Central Report (Updated: December 2025).

Buyer's Guide

KACE Systems Management Appliance (SMA) vs. LogMeIn Central

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

KACE Systems Management App...

Ranking in Remote Monitoring and Management (RMM)

12th

Average Rating

8.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Client Desktop Management (3rd), Endpoint Compliance (7th), Patch Management (9th), Unified Endpoint Management (UEM) (10th)

LogMeIn Central

Ranking in Remote Monitoring and Management (RMM)

14th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of KACE Systems Management Appliance (SMA) is 1.6%, up from 1.2% compared to the previous year. The mindshare of LogMeIn Central is 3.3%, down from 4.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Market Share Distribution
Product	Market Share (%)
KACE Systems Management Appliance (SMA)	1.6%
LogMeIn Central	3.3%
Other	95.1%

Remote Monitoring and Management (RMM)

Featured Reviews

Michael Huffman

Server Administrator III at a university with 1,001-5,000 employees

Reliability and adaptability enable efficient application deployment and security management

The best features Quest KACE Systems Management Appliance (SMA) offers include the scripting function, which stands out to me because I can find specific needs and deploy the applications based on those needs. There was a time when scripting really saved me time by allowing me to find specific registry entries and modify them to patch security vulnerabilities. Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before. I really enjoy the security features that are enabled to deploy Microsoft and other vendor patches, which stand out to me as key functionalities.

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Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Has good stability and an easy initial setup process

We use the solution for remote access control and endpoint protection features The solution has the best remote access control and protection features. They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the ability to have an overview of all devices that are accessing our environment."

"The most valuable feature of KACE is the mass package deployment. There are a lot of endpoint management solutions in the market. The way KACE responds is with the installation management feature, which is done in a very intelligent way, as well as scripting. It's wow. It's really wow. On top of that, there is a mass undeployment feature as well."

"The ability to build scripts right on the deployment center itself, as well as building groups that take those scripts/task chains has been absolutely invaluable and one of the most important parts of my whole environment."

"My company had bought some new machines. We used the tool to do some basic settings to ship every machine the same way and undertake the Windows deployment. We did the scripted installation. The tool helped us deploy custom software for specific departments. We also did Windows updates with the product."

"The scripting part increases IT productivity because of the specialized software in our environments for students' courses. You need to use software which is not programmed by developers. A lot of software for building houses or other things is developed by normal guys, who do not have much skill in programming. When you need to install this type of software, it is very difficult. You have to install registry keys, etc. For that, it is very good to use the scripting part of this solution. So, you can automate this part as well."

"The single pane of glass for managing devices is helpful because it allows me to perform updates and control things without having to disturb the doctors or nurses."

"Asset management is most valuable. It is essential for all customers. The other features are also useful, but asset management is most important."

"I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time."

More KACE Systems Management Appliance (SMA) pros

"Unattended remote assistance."

"The initial setup was very easy."

"The alerts are helpful."

"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."

"I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns."

"Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature."

"It is a scalable solution."

"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."

More LogMeIn Central pros

Cons

"KACE implemented the possibility of reducing the network speed of the KACE agent. You can set it so that it takes whatever network speed you want or you can set it to 5 Mb, to save network speed. You set it for all the computers, but it would be preferable to separate between VPN connections in our home office and the local area. It would be great to be able to set separate speeds for different VLANs."

"We had issues with the tool's support. We are a Dutch firm and everything has to be in Dutch. We were not able to do the alerts. You were required to tweak them a lot to get them in the language that you preferred. The solution's support depended on the person that you got online. Sometimes, the response was fast and other times you needed to wait a long time. The support also depended on the levels of support that you had requested."

"The KACE Go Mobile App crashes a lot, and it always has. I would love to see that get fixed because it's very convenient when it does work properly, but most of the time it does not."

"We'd love to see support for larger dependencies in the scripting feature."

"I think it should have the ability to have the applications automatically update. It would be really helpful if this would override what the user might choose to do."

"I still need better communication about which processes are really due and which processes are currently being processed. According to the initial setup service provider, there is still no real management or overview on KACE where you can really see 100 percent of what is going on as well as what is going to be processed next and whether I can influence the overall process. It could really help me if I knew, e.g. exactly in 10 minutes my colleague will be supplied with this or that software. I haven't found this yet. If they could add this, that would be cool. It is still missing and I haven't yet found something like this."

"The GUI needs some work. I love all that it can do, however, it can be just be so cluttered at times."

"The software asset management functionality is an area that needs to be improved. It could be more automated because when connections need to be made, such as when I connected Adobe and my malware removed, the process was pretty much manual."

More KACE Systems Management Appliance (SMA) cons

"The solution is expensive as hell."

"The initial load is terribly slow and often has delays with the login page loading."

"It is easy to get locked out, which is something that needs to be improved."

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."

"Sometimes it just fails to load."

"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."

"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."

"I do not like the antivirus."

More LogMeIn Central cons

Pricing and Cost Advice

"Some of the other solutions were just astronomical in price compared with KACE and didn't necessarily have the ease of use either. So, we chose Quest KACE for its easy-to-use features and cost."

"The cost of KACE has been relatively low compared to other systems. Even if those systems have the same cost, they do not do as much of the third-party patching that KACE natively does."

"The pricing is great. It's billed annually and it's very reasonable."

"We need it, so we have to pay the price. It is what it is. If you need a gallon of milk, then you have to pay the price for it. You don't want to buy the cheap stuff. You want to buy the stuff that is organic and good for your body, which doesn't have all this other junk in it. You want it clean for your body. Quest has done that for our deployment and management systems."

"The product is reasonably priced."

"We are also saving on the licensing fee, compared to other endpoint management solutions."

"We are a university. So, we have a very good price for the system. I think the price for the system is worth it because of the security patch management. The security patch management is very important for us. The price is very good for KACE SMA, the functionality you get, and the patch management."

"The pricing and licensing are absolutely fair."

More KACE Systems Management Appliance (SMA) pricing and cost advice

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"The price is a little high but it's competitive. The licensing process is fairly easy."

"Pricing is a little on the expensive side, compared to what TeamViewer has offered."

"We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration."

"It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."

"It really is an expensive product for me."

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

More LogMeIn Central pricing and cost advice

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Top Industries

By visitors reading reviews

University

12%

Government

10%

Non Profit

Financial Services Firm

Performing Arts

10%

Healthcare Company

Educational Organization

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	20
Large Enterprise	15

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	1

Questions from the Community

What is your experience regarding pricing and costs for Quest KACE Systems Management?

My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.

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What needs improvement with Quest KACE Systems Management?

I wish Quest KACE Systems Management Appliance (SMA) would have a top-down approach since we use orgs; currently, we have to go into each org to deploy applications when we need them all across the...

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What is your primary use case for Quest KACE Systems Management?

My main use case for Quest KACE Systems Management Appliance (SMA) is to deploy applications and maintain security, and we use it day-to-day to handle those tasks. With Quest KACE Systems Managemen...

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Product Reports

Buyer's Guide

KACE Systems Management Appliance (SMA)

January 2026

KACE Systems Management Appliance (SMA) report

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Buyer's Guide

LogMeIn Central

January 2026

Download LogMeIn Central product report

Also Known As

Dell KACE Systems Management

No data available

Overview

KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.

KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.

What are the key features of KACE Systems Management Appliance?

Integration capabilities: Seamlessly connects with existing IT systems.
Efficient image deployment: Facilitates quick and effective distribution of system images.
Comprehensive asset management: Provides detailed tracking and management of IT assets.
User-friendly helpdesk: Simplifies handling IT requests and issues.
Automated patch management: Ensures devices are up-to-date with security patches.
Robust scripting: Allows for automation of complex IT tasks.
Detailed inventory tracking: Maintains accurate records of all IT assets.

What benefits should users expect from KACE Systems Management Appliance?

Simplified IT processes: Centralized management enhances operational efficiency.
Improved security: Streamlines cyber-security compliance through automated updates.
Flexibility in customizations: Adapts to specific IT environment needs.
Increased productivity: Efficient ticketing and reporting ease organizational operations.
Remote software updates: Ensures all devices are current, reducing security risks.

In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.

Quest Software

LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.

GoTo

Sample Customers

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King

Au Bon Pain, BELL (Building Educated Leaders for Life)

Buyer's Guide

KACE Systems Management Appliance (SMA) vs. LogMeIn Central

December 2025

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