

JumpCloud and ThreatLocker Zero Trust Platform are prominent in the identity and access management sector, competing with their unique approaches. JumpCloud has a slight edge in cross-platform support, while ThreatLocker excels in application control and endpoint security.
Features: JumpCloud supports seamless user management with directory integration, SSO setup, multi-device support, and cross-platform policy deployment. It provides insights such as directory logs for audits and compliance, and it supports operating systems like Linux. ThreatLocker emphasizes application control with allowlisting, elevation request management, and network traffic control to enhance endpoint security and reduce malware risks.
Room for Improvement: JumpCloud needs to improve its password management solution, enhance UI for intuitiveness, and expand mobile device compatibility. Additionally, customer support response times and security features could be better. ThreatLocker would benefit from integrating human identity management and multi-factor authentication, improving documentation and reporting systems, and increasing Apple device compatibility.
Ease of Deployment and Customer Service: JumpCloud uses a public cloud model for easy deployment and scalability, with generally responsive support available through various channels, though some find it slow for complex issues. ThreatLocker offers public, private, and hybrid cloud deployment, with rapid support and effective onboarding, although continuous support could improve.
Pricing and ROI: JumpCloud offers cost-effective solutions with pricing based on user count and services, appealing for its potential ROI through savings on identity management. ThreatLocker is competitively priced, appreciated for including ongoing support within the cost and eliminating the need for multiple tools, enhancing ROI.
After implementing JumpCloud, I found I do not require Windows installations, which is very helpful and cost-effective, while also maintaining effective security levels.
Metrics show a reduction in identity and access management costs, potentially between 40 and 60 percent.
The time saved on onboarding and device management is significant, probably a 75% reduction.
If something were to happen without ThreatLocker, the cost would be huge, and thus, having it is definitely worth it.
Based on what we use ThreatLocker Zero Trust Endpoint Protection Platform for with the same functionalities and packaging, it was around 13 or 14 hours.
We have the MDR package as well, and just knowing someone is watching those endpoints at 3:00 a.m. is a lifesaver that you cannot put a dollar figure on.
Customer support should be enhanced, especially the response time which should be much faster than it is now.
I have not needed to contact JumpCloud's technical support since the setup and usage are quite straightforward and well-documented.
The customer support provided by JumpCloud is fantastic, as they respond properly and provide solutions when required.
They have been very responsive, helpful, and knowledgeable.
I would rate their customer support a ten out of ten.
Their support is world-class.
With AWS SSO, it is ten out of ten.
JumpCloud's scalability is quite robust, designed to easily accommodate growing organizations and fluctuating user counts.
We have grown quite a bit since we implemented it, and it has scaled with us without any major issues.
I started off with just the servers, and within a month and a half, I set up the entire company with ThreatLocker.
It seems to primarily operate on the endpoints rather than at a central location pushing out policies.
ThreatLocker Zero Trust Endpoint Protection Platform scales very smoothly with our growing needs.
JumpCloud is considered to be quite stable, offering reliable performance and consistent uptime for identity and access management.
I rate the stability of JumpCloud ten out of ten.
It did not initially recognize my microphone.
For five years, we have not had a problem.
Once deployed, it downloads the policies locally, so even if the computer doesn't have internet, it doesn't matter.
It has been very stable, reliable, and accessible.
I believe the mobile device management, the MDM side of JumpCloud, could be enhanced further for more complex scenarios, and a more intuitive user interface for certain administrative tasks would be beneficial.
This would be helpful, especially for AWS users, by providing broader support for different cloud platforms and private cloud environments.
A tutorial on how to use some new features, such as RADIUS, or use cases that show the best practice on how to solve some cases would be beneficial.
Controlling the cloud environment, not just endpoints, is crucial.
ThreatLocker Zero Trust Endpoint Protection Platform could improve by being a little more hands-off, perhaps by having a team inside ThreatLocker that does all the vetting of patches; having one person hired by ThreatLocker to check out patches means that a million other industries using ThreatLocker Zero Trust Endpoint Protection Platform do not have to vet the same patch, ultimately saving time and money around the world.
This feedback would help us understand what is learned in real-time, especially during a one-hour learning mode setup, ensuring we remain aware of potentially unnecessary learned items.
AWS charges per user, which can be costly if I have more than ten users.
JumpCloud licensing is based on how many users they register in JumpCloud, and each user can have multiple devices, up to three devices.
My experience with the pricing, setup cost, and licensing of JumpCloud has been positive, as I am happy with the support provided, and this setup cost is effective.
After conversations with other partners, it became clear we underpriced it initially, which caused most of our issues.
We are moving towards the Unified solution, where they basically bundle everything together, providing us better stability with the ability to bring in new product offerings without having to go back to the customer and say, 'This is going to cost you.'
Money is saved because it is not costly, and I would suggest it for other companies.
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials.
The feature that I use most is that the user has only one portal to access the applications, such as SSO applications like Google Workspace and the web applications that support SAML or OpenID.
JumpCloud has given us a much more secure environment, and as we move toward a SOC 2 Type 2, having JumpCloud in place made it very easy to gather the evidence we needed to prove that we were doing what we should be doing.
ThreatLocker Zero Trust Endpoint Protection Platform's ability to block access to unauthorized applications has been excellent.
It protects our customers.
The major benefit is fewer breaches overall, as nothing can be run without prior approval. This helps my company protect its data and secure itself effectively.
| Product | Mindshare (%) |
|---|---|
| ThreatLocker Zero Trust Platform | 1.3% |
| JumpCloud | 2.2% |
| Other | 96.5% |


| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 5 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 56 |
| Midsize Enterprise | 14 |
| Large Enterprise | 13 |
JumpCloud offers efficient device management, single sign-on, and integration capabilities. It integrates seamlessly with Microsoft 365 and Google Workspace, streamlining user management across diverse environments.
JumpCloud delivers device, user, and application management across platforms like Windows, Mac, Linux, and cloud services such as AWS and Azure. Acting as a cloud-based directory, it facilitates single sign-on and identity access management, making it an attractive replacement for Active Directory and LDAP directories. Its policy management and centralized directory simplify user and device administration, offering a user-friendly interface with flexible access control and remote management. Organizations can experience streamlined onboarding and offboarding processes, robust authentication, and scalability. Despite being powerful, room for improvement is noted in alert capabilities, comprehensive MDM for Windows, multi-tenant features, and API reliability.
What are the key features of JumpCloud?Companies across industries utilize JumpCloud for comprehensive management of devices and user identities. It is especially beneficial in technology-driven sectors where centralized directory services replace traditional Active Directory and LDAP models. Organizations employing platforms like AWS and Azure find it essential for maintaining efficient and secure access management.
Gain proactive, industry leading Zero Trust cybersecurity capabilities with ThreatLocker. By employing a deny-by-default approach, you will greatly enhance your security and operational efficiency. Solutions from ThreatLocker are focused on precise application control and
streamlined access management without administrative rights.
ThreatLocker Application Control solutions include Zero Trust Alllowlisting, Zero Trust Ringfencing and Privilege Access Management, significantly reducing any unauthorized software activities in your environment. Granular controls improve your overall security, while ringfencing enhances application behavior monitoring. Elevation requests will allow users to gain administrative access without IT intervention. The platform's ease of policy management and real-time threat visibility contribute to reduced help desk tickets and operational costs, ensuring protection against ransomware and
unauthorized applications.
What are the key features of ThreatLocker Zero Trust Platform?
What benefits and ROI should users expect?
Organizations often deploy ThreatLocker to ensure endpoint security in industries requiring stringent application control and administrative access management. Its functionalities are critical for managing Shadow IT, creating policies, and overseeing software installation approvals. Common usage spans sectors demanding robust security and compliance, such as finance and healthcare, where maintaining high
security and efficiency is crucial.
We monitor all ZTNA as a Service reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.