

JumpCloud and Qualys CyberSecurity Asset Management are competitors in the IT management and cybersecurity software category. JumpCloud appears to have an edge in user access and device management, while Qualys excels in asset visibility and risk management.
Features: JumpCloud provides comprehensive device management, extensive application integration, and simplified user access through single sign-on. It supports efficient onboarding and seamless Microsoft 365 and Google Workspace integration. Qualys CyberSecurity Asset Management offers extensive asset visibility, dynamic tagging, and automated risk identification, as well as comprehensive inventory management and integration with vulnerability management tools.
Room for Improvement: JumpCloud could improve its conditional access policies, third-party application integrations, and management features for Windows and iOS. Users suggest the need for enhanced network-level security and faster customer support response. Qualys users desire a more intuitive UI, enhanced reporting customization, and improvement in dynamic tagging capabilities, along with better third-party tool integration and passive sensor response times.
Ease of Deployment and Customer Service: JumpCloud supports flexible deployment with various public cloud environments and receives praise for responsive customer service, although quicker response times are desired. Qualys also supports cloud environments but is more oriented toward larger organizations, with technical support appreciated but room for improvement in user guides and navigability.
Pricing and ROI: JumpCloud's pricing is seen as competitive and transparent, with various subscription tiers providing cost-effectiveness and significant ROI from automated processes. In contrast, Qualys is considered expensive when added to existing subscriptions, but its transparent pricing and comprehensive asset management justify the cost. ROI is recognized through enhanced security and compliance management, making it appealing to larger organizations.
After implementing JumpCloud, I found I do not require Windows installations, which is very helpful and cost-effective, while also maintaining effective security levels.
Metrics show a reduction in identity and access management costs, potentially between 40 and 60 percent.
The time saved on onboarding and device management is significant, probably a 75% reduction.
Improvements to our security infrastructure contributed to overall business growth of approximately 150 percent over the past year.
By automating tasks, it significantly reduces the human resources required, leading to increased efficiency and productivity.
It has reduced the number of development and scripting hours along with maintenance hours.
Customer support should be enhanced, especially the response time which should be much faster than it is now.
I have not needed to contact JumpCloud's technical support since the setup and usage are quite straightforward and well-documented.
The customer support provided by JumpCloud is fantastic, as they respond properly and provide solutions when required.
The support team was knowledgeable and offered a variety of quick resolution options.
Their SMEs have sufficient knowledge, and if they are not the right contact, they quickly redirect us to someone who can help resolve issues.
I would rate their customer support a ten out of ten.
With AWS SSO, it is ten out of ten.
JumpCloud's scalability is quite robust, designed to easily accommodate growing organizations and fluctuating user counts.
We have grown quite a bit since we implemented it, and it has scaled with us without any major issues.
We have about 300,000 assets installed with agents worldwide.
The scalability is excellent as we manage more than one hundred thousand assets, including over one hundred thousand endpoints, approximately 2,600 servers, and more than 1,200 network devices.
Qualys Cybersecurity Asset Management has proven to be a highly scalable solution for us over the past couple of years.
JumpCloud is considered to be quite stable, offering reliable performance and consistent uptime for identity and access management.
I rate the stability of JumpCloud ten out of ten.
It did not initially recognize my microphone.
I would rate the stability of Qualys CSAM a ten out of ten.
The product stability has notably declined over the last two months, and the performance to fulfill a page request is very slow compared to its previous performance.
They are constantly adding capabilities.
I believe the mobile device management, the MDM side of JumpCloud, could be enhanced further for more complex scenarios, and a more intuitive user interface for certain administrative tasks would be beneficial.
This would be helpful, especially for AWS users, by providing broader support for different cloud platforms and private cloud environments.
A tutorial on how to use some new features, such as RADIUS, or use cases that show the best practice on how to solve some cases would be beneficial.
Qualys is currently not able to identify assets lacking DNS information.
Features enhancing the interaction with IT or security teams should be added, such as a ticketing feature that, if an issue arises in the CSAM module, enables direct ticket creation in systems like ServiceNow.
If there's one key aspect to focus on, it's discovery—the ability to identify assets that you are not aware of, even when you can see they are present.
AWS charges per user, which can be costly if I have more than ten users.
JumpCloud licensing is based on how many users they register in JumpCloud, and each user can have multiple devices, up to three devices.
My experience with the pricing, setup cost, and licensing of JumpCloud has been positive, as I am happy with the support provided, and this setup cost is effective.
A cost-effective solution.
I believe that the stability and reliability of Qualys offer great value for the money.
A monthly subscription starting at approximately $72 per month, depending on the specific package and features included.
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials.
The feature that I use most is that the user has only one portal to access the applications, such as SSO applications like Google Workspace and the web applications that support SAML or OpenID.
JumpCloud has given us a much more secure environment, and as we move toward a SOC 2 Type 2, having JumpCloud in place made it very easy to gather the evidence we needed to prove that we were doing what we should be doing.
By correlating this with QDS scores, we can accurately assess the risk level of high or low QDS scores associated with each asset and monitor them accordingly.
The most valuable feature is the real-time visibility Qualys CyberSecurity Asset Management provides into all assets across our development and operational environments.
It also performs scans to identify any vulnerabilities, which helps to take proactive measures before those vulnerabilities are identified by any attacker.
| Product | Mindshare (%) |
|---|---|
| Qualys CyberSecurity Asset Management | 10.2% |
| JumpCloud | 1.7% |
| Other | 88.1% |


| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 5 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 2 |
| Large Enterprise | 23 |
JumpCloud offers efficient device management, single sign-on, and integration capabilities. It integrates seamlessly with Microsoft 365 and Google Workspace, streamlining user management across diverse environments.
JumpCloud delivers device, user, and application management across platforms like Windows, Mac, Linux, and cloud services such as AWS and Azure. Acting as a cloud-based directory, it facilitates single sign-on and identity access management, making it an attractive replacement for Active Directory and LDAP directories. Its policy management and centralized directory simplify user and device administration, offering a user-friendly interface with flexible access control and remote management. Organizations can experience streamlined onboarding and offboarding processes, robust authentication, and scalability. Despite being powerful, room for improvement is noted in alert capabilities, comprehensive MDM for Windows, multi-tenant features, and API reliability.
What are the key features of JumpCloud?Companies across industries utilize JumpCloud for comprehensive management of devices and user identities. It is especially beneficial in technology-driven sectors where centralized directory services replace traditional Active Directory and LDAP models. Organizations employing platforms like AWS and Azure find it essential for maintaining efficient and secure access management.
Qualys CyberSecurity Asset Management provides key features including asset inventory management, end-of-life tracking, dynamic tagging, and integration with CMDB, offering extensive visibility and support for proactive threat response.
Qualys offers comprehensive visibility across hardware and software assets, aiding in tracking unauthorized applications and facilitating automated vulnerability remediation. Its user-friendly interface and dynamic risk scoring enhance security posture management. Users leverage it for vulnerability management and compliance, benefiting from real-time risk identification and efficient operations in cloud and on-premises environments.
What are the key features of Qualys CyberSecurity Asset Management?Cybersecurity teams in various industries, such as financial services, healthcare, and manufacturing, utilize Qualys to manage technical debt through end-of-life tracking and facilitate robust patch management. It supports compliance and visibility initiatives, essential for maintaining data integrity and operational security in dynamic environments.
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