JumpCloud vs Opal comparison

Identity and Access Management as a Service (IDaaS) (IAMaaS)

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

iboss

Featured Reviews

Ashok Ananthula

Senior Consultant Proxy Engineering at a financial services firm with 10,001+ employees

Cloud gateway has strengthened remote web security and now needs better Mac and ISP support

The problem our organization had is that iboss failed for the Mac devices. It is not able to give a successful agent for the Mac agents. That is where in 2025, we had to migrate to the Palo Alto-based platform. If your use case is for just Windows laptops,you can consider this platform as an option One issue is the data center resiliency part. In India especially, they are not tied up with the Tier 1 ISPs like Tata or Airtel; they were having Tier 2 ISPs and encountered many issues reaching few major sites that my organization depends on, and they were having problems that they could not fix quickly. They also lack a mechanism to route that traffic within their data center; rather, they ask customers to make a pac file change to route it to Singapore explicitly. It would be better if they route from their backend , i mean even if I send it to India DC, they should be able to route it internally to make that work; however, they fail to do that and ask the customer to route it in the pac file. Another suggestion is that in China, they do not have the proper setup; they used to have numerous problems with slowness and lack of premium circuits in China as well. That leads to multiple sites working slowly with latency-related issues. So the main issue is the ISP-related problems that need to be solved.

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Arun Jose

System Administrator at Mensa Brands

Unified directory and device management has streamlined remote workforce security and onboarding

JumpCloud can be improved in several areas. Some users feel the initial configuration can be complex, especially for larger organizations, and better guided onboarding could be helpful. Additionally, while its reporting and integrations are strong, more granular and customizable metrics and real-time alerts would be beneficial for advanced use cases. From my team's perspective, there is often a desire for even more intuitive administrative controls, particularly when managing complex policy sets. Enhanced integrations with specific industry-specific applications could provide even greater efficiency. It is about refining the user experience and expanding compatibility. Another area for potential enhancement could be customer support and resources. While generally good, faster response times and more comprehensive or specialized documentation could further improve the user experience, especially during complex deployments.

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Pranay Jain

Software Developer at hireHQ

Focused workdays have replaced doomscrolling and now reduce my daily screen time significantly

Opal can be improved in some ways. In the paid version, there are multiple features, but in the freemium version, there are fewer features. The blockage of the application can be more rigorous. Right now, if we play two to three games, then a math game or anything, we are able to remove that lock. It should be more rigorous in some manner, and for some applications, it should be more rigorous. Application-wise rigorousness should be introduced. The different modes are good, but they should be more customizable according to the person. The end goal should meet whatever the objective is, so if the person has used more than six hours, then it should remind the person frequently that this application has used this time and this is an application you should not use. It should give us a timer or some kind of notification that the person will not use it anymore.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I would say iboss is a very good product; its scalability is very good, and it's seamless for the user."

"Valuable features: Within the filter: Controls (Web categories, applications, and Allow/Block list) and Network (local Subnets). Within the reporter: Logs (Event Log) and Reports."

"First of all, the security policies are essential. I do not have to rely solely on Active Directory for our users."

"Technical support is pretty sharp and very responsive."

"Granular setup, which was able to set different levels of filters using the OUs in the AD."

"I would rate the technical support of iboss a solid 10 without a shadow of a doubt."

"We were impressed by the solution's mental health function, which can detect if someone needs help. It scans what users are browsing and flags warning signs so we can check to see if they are okay. We've had to use it a couple of times."

"From a corporate perspective, I understand that it's important to keep the company data safe."

More iboss pros

"The product enables device management."

"JumpCloud has allowed our organization to go completely serverless so that there is no need to be linked to a server in the office."

"JumpCloud has positively impacted my organization because we can work more efficiently by focusing on the one user portal to use the applications."

"I am impressed with the product's remote access which allows admins to control endpoints which is a timesaver."

"The cross-platform support and easy policy deployment from JumpCloud have greatly assisted my team, especially since it is typically difficult to deploy services across various directory services on Linux."

"Scalability-wise, I rate the solution a ten out of ten."

"The most valuable feature of JumpCloud, it provides a convenient and streamlined solution for me to access and manage all of the features I require in one centralized location. This eliminates the need for me to worry about hiring individuals to manage these tasks, as well as eliminating concerns surrounding hardware, updates, and licenses. With JumpCloud, I am able to receive the services I need in a timely and efficient manner, which has significantly reduced my stress and alleviated a great deal of the issues I once faced. This is especially important as I am often bound by laws, regulations, contracts, and customer demands to keep up with various tasks. With JumpCloud, I am able to manage everything I need in one place, giving me visibility and control over aspects that I previously had to manage through multiple systems."

"After deploying to the cloud, we had remote device management on all of our corporate laptops."

More JumpCloud pros

"Previously, my phone usage was around nine hours and fifteen minutes or more, but it has significantly reduced to around six hours and thirty minutes to seven hours, meaning two and a half to three hours has been reduced after using Opal as my primary screen time blocker."

"Opal has positively impacted my organization by reducing stress and increasing effectiveness for all our employees; it works better so all our employees have more time to sleep and they can investigate more."

Cons

"For zero trust implementation, we encountered complexity issues, especially with a large infrastructure company ExxonMobil."

"iboss can be improved because the integration could be better; you need to import all the sites that you access today, and there are a few problems whenever you import thousands of websites, making the integration process messy for the users."

"One thing I would like to see differently with their Zero Trust platform is that some of the AI aspects related to high-risk activities have more false positives."

"Sometimes the agent stops working in iboss, and we have to reinstall the agent."

"Fold that in with the risk intelligence they're getting from all of the different subscriptions they are a part of. Now, these security companies subscribe to things like emerging threats, databases, etc. You can fold all this intelligence to decide what's happening on an endpoint. I would love to see them start moving into that space. That would compete directly with Microsoft. Maybe that's why they haven't. Having that ability native within the solution would be great. The other area in which I would love to see improvement is more detailed descriptions of why they block websites."

"Our biggest problem with their service was it did not recognize the device and filtering did not always work correctly."

"The area I would like to see improvement in is the ability with in the reporter to navigate directly to the content the user is traversing. It is kind of there, but it's not perfect. Quite frequently, I receive links that lead me to pages with error messages."

"Our iboss subscription access should be more secure with an OTP or VPN etc. It is easy to gain access if, for example, hackers obtain my username and password."

More iboss cons

"Lacks the ability to have various VPN applications."

"I would like to see some support for printers, especially network printers, through the application."

"JumpCloud could improve the user interface. While it has certainly come a long way, there is still room for improvement in terms of simplifying and making it more intuitive for the user. In my opinion, the UI/UE could benefit from some modifications to enhance the overall user experience. I have suggested some changes to JumpCloud regarding this matter as I believe that they have the potential to further enhance the platform and make it even more user-friendly. There are certain small features within the system that users may not be familiar with, as they may have previously used different systems with different user interfaces."

"A nice feature called patch management with different kinds of licensing is not included in JumpCloud."

"JumpCloud can improve in its synchronization of identities. More specifically, groups with Office 365. They've been working on it, but it's not where I would necessarily like it to be."

"The product needs to create its own self-service feature which has been requested by all the admins in the community."

"The querying for users in Jumpcloud could be improved, it is sometimes difficult to use. When you're trying to query a user and you spell out their name, you don't receive that person. Sometimes you receive a list of people with the same first name or last name. This could be better."

"There are a few aspects that could be improved. Their API was a little spotty when I last used it, and some of those use cases were around removing systems from our environment."

More JumpCloud cons

"Opal can be improved in some ways."

Pricing and Cost Advice

"We have not priced the solution recently, but they were competitive with other vendors in the past."

"We had the cost of purchasing a new appliance along with the implementation and licensing costs. However, the following year, the cost of just licensing was similar to what was paid the previous year for a new appliance along with the implementation and licensing costs."

"It is probably in line with other solutions, but I do not deal with the financial side."

"It is not expensive, and it is also not cheap. iboss is priced right in the sweet spot for the number of features it offers."

"It is expensive compared to one of its competitors."

"The overall pricing for iboss is very competitive and transparent."

"The cost was around $5 per user per month."

"JumpCloud's monthly license costs around $25 for the complete solution."

"The cost of the solution is approximately $12 per user. However, the cost depends on what modules you're using. They have an all-in-one package and they do have tiers. For example, the more users you have, the cheaper it ends up being in the end too. I know they've done some changes to the pricing model and I haven't been involved in a lot of the licensing lately. I don't know the exact cost at this time."

"JumpCloud offers several subscription plans as a software-as-a-service (SaaS) provider. The pricing is based on the number of users and the services that are required, meaning that you only pay for what you consume and don't have to pay for services that you don't need. When compared to other solutions, JumpCloud can actually be more cost-effective, as it eliminates the need to hire a team, purchase hardware, pay for licenses and software, and worry about updates, security, and backups. Thus, it offers a more efficient and cost-effective solution for managing your needs."

"I rate the product's pricing a five on a scale of one to ten, where one is cheap, and ten is expensive."

"Licensing cost can be anywhere between $2 and $18 a month depending on what you want to do."

"The pricing model changed about 18 months ago. It used to be that you got 10 users free, and then you paid for any user above 10 users. Now, when you go above 10 users, you pay for every user. It has become a bit more expensive, but it's such a good product. When you take into account Microsoft licenses, if you were to run Active Directory, you'd need a server to put it on, or you would need a couple of servers, backup, etc. It's a no-brainer. JumpCloud is so much easier to manage from my perspective, regardless of the cost increase. It's just brilliant."

"We are using an enterprise license for JumpCloud. We have purchased a license for approximately $3,000 a year, but we are charged more than $135,000 annually."

More JumpCloud pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

10%

Computer Software Company

Construction Company

Comms Service Provider

18%

Construction Company

Computer Software Company

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	7
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	5
Large Enterprise	3

No data available

Questions from the Community

What needs improvement with iboss?

The problem our organization had is that iboss failed for the Mac devices. It is not able to give a successful agent ...

What is your primary use case for iboss?

We used iBoss mainly for Internet Access by having an Agent on Windows laptops Primarily because when we try to use i...

What is your experience regarding pricing and costs for iboss?

I am not involved in pricing, but as per the information I have, during that time, the Blue Coat proxies we were usin...

What is your experience regarding pricing and costs for JumpCloud?

My experience with pricing, setup cost, and licensing for JumpCloud has been positive; we got a good deal for the set...

What needs improvement with JumpCloud?

We started using JumpCloud Password Manager more than a year ago, and I feel some improvements are needed on this pas...

What is your primary use case for JumpCloud?

JumpCloud serves as my master Active Directory. I manage all user accounts and assets via JumpCloud, and we have acce...

What is your experience regarding pricing and costs for Opal?

I had a really good experience with pricing, setup cost, and licensing; that's cheap, affordable, and I love it.

What needs improvement with Opal?

I think Opal can be improved by adding more indicators to help people.

What is your primary use case for Opal?

My main use case for Opal is to reduce stress and to have data related to my health. I use Opal when I do sports and ...

Prisma Access by Palo Alto Networks vs iboss

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Product Reports

iboss

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JumpCloud

Download JumpCloud product report

Identity and Access Management as a Service (IDaaS) (IAMaaS)

Download Opal product report

Also Known As

iBoss Cloud Platform

Resmo

No data available

Overview

Iboss offers a comprehensive cloud-based security platform valued for its scalability and autonomous features, ensuring robust security with easy deployment and management capabilities.

Renowned for its robust security architecture, Iboss integrates seamlessly within diverse networks, delivering efficient granular filtering and advanced content categorization. Its single pane of glass console provides ease of management, allowing rapid scalability suitable for rapidly deploying environments. Operates in BYOD setups due to inline filtering without device installation. Integration with cloud-based applications enhances user control, and features like SASE, SSL inspection, and ChatGPT risk protection stand as highlights. Despite its strengths, users have pointed out areas for enhancement like direct navigation in reports, SSL decryption, and better cloud integration while having room to improve data loss prevention.

What are the most important features of Iboss?

Scalability: Supports rapid deployment across diverse networks.
SASE: A consolidated approach to secure access.
SSL Inspection: Ensures safe data transmission.
Granular Filtering: Detailed control over accessible content.
Single Pane Management: Unifies control through a centralized console.

What benefits should users consider in reviews?

Cost-effectiveness: Offers competitive pricing with robust features.
Autonomous Operation: Reduces management overhead.
Responsive Support: Provides assistance when needed.
Flexible Deployment: Available for both cloud and on-premises environments.

The usage of Iboss spans educational institutions, specifically K-12, to enforce internet policies, protect data, and support remote work environments. It provides web filtering and security frameworks to ensure safe browsing. Its platform-as-a-service model offers flexibility for both cloud-based and on-premises requirements, integrating seamlessly to deliver enhanced security features suitable for various deployment needs including zero trust, CASB, and network security for work-from-home setups.

iboss

JumpCloud offers efficient device management, single sign-on, and integration capabilities. It integrates seamlessly with Microsoft 365 and Google Workspace, streamlining user management across diverse environments.

JumpCloud delivers device, user, and application management across platforms like Windows, Mac, Linux, and cloud services such as AWS and Azure. Acting as a cloud-based directory, it facilitates single sign-on and identity access management, making it an attractive replacement for Active Directory and LDAP directories. Its policy management and centralized directory simplify user and device administration, offering a user-friendly interface with flexible access control and remote management. Organizations can experience streamlined onboarding and offboarding processes, robust authentication, and scalability. Despite being powerful, room for improvement is noted in alert capabilities, comprehensive MDM for Windows, multi-tenant features, and API reliability.

What are the key features of JumpCloud?

Device Management: Manage Windows, Mac, and Linux devices efficiently.
Single Sign-on: Seamlessly integrate with Microsoft 365 and Google Workspace.
Centralized Directory: Simplifies administration by consolidating user credentials.
Policy Management: Enforce policies and provide VPN access.
Remote Management: Provides flexible access control.

Why should users consider JumpCloud?

Streamlined Onboarding/Offboarding: Efficient user management saves time.
Robust Authentication: Enhances security through strong credential management.
Scalability: Adapts well to growing business needs.
Integration Capabilities: Supports seamless connections with cloud applications.

Companies across industries utilize JumpCloud for comprehensive management of devices and user identities. It is especially beneficial in technology-driven sectors where centralized directory services replace traditional Active Directory and LDAP models. Organizations employing platforms like AWS and Azure find it essential for maintaining efficient and secure access management.

JumpCloud

Opal is a comprehensive platform for identity access management and compliance automation. It excels in streamlining access control, audit preparation, and compliance tracking. Key features include an intuitive interface, robust security measures, and real-time collaboration, significantly improving organizational efficiency and productivity.

Opal Security

Sample Customers

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.

Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare

Information Not Available

Identity and Access Management as a Service (IDaaS) (IAMaaS)