Salesforce Service Cloud and Jive compete in the customer service and collaboration space. Salesforce Service Cloud has a stronger performance in features and support, while Jive is noted for its community-building capabilities.
Features: Salesforce Service Cloud offers automated workflows, AI-driven insights, and robust integration capabilities. Jive is recognized for its community collaboration tools, social intranet features, and flexible permission controls.
Room for Improvement: Salesforce Service Cloud could improve in user customization, mobile accessibility, and reducing complexity for non-technical users. Jive needs enhancements in scalability, integration with external systems, and user interface simplicity.
Ease of Deployment and Customer Service: Salesforce provides a cloud-based deployment model with comprehensive support and quick deployment times. Jive offers a flexible deployment focused on community-building support.
Pricing and ROI: Salesforce Service Cloud incurs higher initial costs but offers significant ROI through enhanced customer satisfaction and efficiency. Jive has a lower initial setup cost with strong ROI in improving internal communication and collaboration.
| Product | Market Share (%) |
|---|---|
| Salesforce Service Cloud | 4.4% |
| Jive | 1.5% |
| Other | 94.1% |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 13 |
| Large Enterprise | 24 |
The workplace has changed. It has become more mobile, and has become a place where communication and collaboration across all spheres of the business is key to success. This is where Jive comes in with its cutting-edge mobile portal, its enterprise social network, and its integrative platform that is compatible with current infrastructure and modern cloud applications.
As a portal, Jive brings colleagues, content, and current news straight to your desktop or mobile device at the touch of your fingertips. The enterprise social software aspect of Jive connects business colleagues as never-before across geographical locations and throughout the organizational structure. The Jive platform is completely flexible and integrative, and will seamlessly integrate with current systems such as SharePoint and CRM tools, as well as cloud apps like Google Drive and Okta
Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
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